Management and Supervision Career Tracks
Getting started on a Diploma or Certificate is as easy as registering for your first course. There are no registration fees or application fees and CFT tuition is oftentimes employer paid (please confirm your company’s tuition policy with your manager or supervisor). We suggest beginning your studies with the Principles of Banking course, but you can take the required courses in any order.
INTRO TO SUPERVISION CERTIFICATE
Upon successful completion of the following CFT courses (or a course equivalent), students will gain the supervisory concepts and skills necessary to be an effective supervisor.
Required Courses:
- Principles of Banking
- Business Communication
- Customer Service Innovation OR Customer Service Excellence
- Supervision
- Leading Your People to Success
- Human Relations
Plus any two of the following:
- Business Ethics
- Interviewing and Hiring Techniques (minimum 1/4 credit)
- Human Resource Management
- Managing Change
- Managing Performance & Productivity (minimum 1 credit)
- Management
- Motivating Your Staff (minimum 1/4 credit)
- Employee Selection (minimum 1/4 credit)
- How to Coach (minimum 1/4 credit)
- Stress Management
SUPERVISION DIPLOMA
Upon successful completion of the following CFT courses (or a course equivalent), students will gain the supervisory concepts and skills necessary to be an effective supervisor.
Required Courses:
- Principles of Banking
- Business Communication
- Customer Service Innovation OR Customer Service Excellence
- Supervision
- Leading Your People to Success
- Human Relations
- Human Resource Management
- Managing Change
Plus any three of the following:
- Business Ethics
- Interviewing and Hiring Techniques (minimum 1/4 credit)
- Managing Performance & Productivity (minimum 1 credit)
- Management
- Motivating Your Staff (minimum 1/4 credit)
- Employee Selection (minimum 1/4 credit)
- How to Coach (minimum 1/4 credit)
- Stress Management
FINANCIAL SERVICES MANAGEMENT DIPLOMA
Upon successful completion of the following CFT courses (or a course equivalent), students will gain the management concepts and skills necessary to be an effective manager.
Required Courses:
- Principles of Banking
- Organizational Behavior
- Human Relations
- Human Resource Selection OR Human Resource Management
- Business Communication
- Marketing
- Management
- Economics
- The Future of Business
- Bank Management
Plus any two of the following:
PROJECT MANAGEMENT DIPLOMA
Upon successful completion of the following CFT courses (or a course equivalent), students will gain the management concepts and skills necessary to be an effective manager.
Required Courses:
- Principles of Banking
- Marketing
- Human Relations
- Business Communication
- Managing Change
- The Future of Business
- Project Management
- Project Management: New Product Development
- Project Management: The Managerial Process
Plus any two of the following:
BRANCH MANAGER CERTIFICATE
Upon successful completion of the following CFT courses (or a course equivalent), students will gain the management concepts and skills necessary to be an effective branch manager.
Required Courses:
- Principles of Banking
- Management
- Supervision
- Business Communication
- Residential Mortgage Lending OR Commercial Lending OR Consumer Lending
- Leading Your People to Success
- Frontline Branch Series
- Branch Manager Bootcamp
- Outside Calling School
- Communicating Collaboratively
- The Effective Manager’s Toolbox
- Writing Better Emails
Diploma Requirements and Eligibility:
- All required and elective courses must be completed with a passing grade (D or better) and the student’s overall grade point average (GPA) must be 2.00 or higher.
- All courses must carry a minimum of 2.00 credits unless otherwise noted in the specific diploma and certificate requirements.
- You can transfer up to half of the course credits needed for each diploma or certificate from a college, university, or other educational organization. CFT will also consider awarding credit for other training programs (including internal training) on a case-by-case basis.
- You can complete the requirements of your diploma and certificate at a pace that suits your schedule and the courses can be completed in any order you choose.
- In order to keep pace with the ever-changing financial services landscape, it is necessary for CFT to revise the course requirements of certain diplomas and certificates from time to time. However, once you have begun the process of completing the requirements for a specific CFT diploma or certificate, you can continue to do so right through to completion, under the requirement guidelines you started with.