This Supervision course is ACE recommended for college credit transfer!
ACE Credit Recommendation Reference Number: CFTA-0015 (CFT Course Code: A208)
Course Description:
The Supervision course blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world. The course will emphasize that supervision is working through people to develop and empower them to become better and more efficient in their roles, and closely follows the SCANS requirements for the five workplace competencies and three-part foundation of skills and personal qualities needed for job performance.
Textbook chapter topics include:
- Modern Supervision: Concepts and Skills
- Ensuring High Quality and Productivity
- Groups, Teams, and Powerful Meetings
- Corporate Social Responsibility and Ethics
- Managing Diversity
- Reaching Goals: Plans and Controls
- Organizing and Authority
- The Supervisor as Leader
- Problem Solving, Decision Making and Creativity
- Communication
- Motivating Employees
- Problem Employees: Counseling and Discipline
- Managing Time and Stress
- Managing Conflict and Change
Audience: Those interested in pursuing a position with supervision responsibilities or interested in Leadership Skills.
Diplomas and Certificates Applicable to the Supervision course:
- Introduction to Supervision Certificate
- Financial Services Management Diploma
- Supervision Diploma
- Branch Manager Certificate
eBook access included in tuition
Related Topics
Instructor
Shelly Carson-Gainer
Shelly has over 15 years in the Banking, Training, Healthcare and Human Resource industries. During her career, she has held several positions in Customer Service, Training, Benefits and Human Reso... read more.