The Human Relations course is ACE recommended for college credit transfer!
ACE Credit Recommendation Reference Number: CFTA-0009 (CFT Course Code: SUP106)
Course Description:
The Human Relations course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior. The role and function of the individual within an organizational structure are addressed.
Topics covered include:
- Human Relations: A Background
- Self-Concept and Self-Esteem in Human Relations
- Self-Awareness and Self-Disclosure
- Attitudes
- Personal and Organizational Values
- Motivation: Increasing Productivity
- Communication and Human Relations
- People, Groups and their Leaders
- Teams in Quality Organizations
- Achieving Emotional Control
- Individual and Organizational Change
- Creativity and Human Relations
- Conflict Management
- Stress and Stress Management
- Your External and Internal Customers
- Human Relations in a World of Diversity
- Business Ethics and Social Responsibility
- Maintaining a Productive Workplace
- Human Relations and Your Future Success
Audience: Supervisors, Managers, Human Resource Personnel
Diplomas and Certificates Applicable to the Human Relations course:
- Introduction to Human Resources Certificate
- Introduction to Supervision Certificate
- Financial Services Management Diploma
- Project Management Diploma
- Professional Teller Certificate
- Universal Banker Certificate
- Universal Banker Diploma
- Sales and Service Management Diploma
eBook access included in tuition
Related Topics
Instructor
Shelly Carson-Gainer
Shelly has over 15 years in the Banking, Training, Healthcare and Human Resource industries. During her career, she has held several positions in Customer Service, Training, Benefits and Human Reso... read more.