The Human Relations course is ACE recommended for college credit transfer!
ACE Credit Recommendation Reference Number: CFTA-0009 (CFT Course Code: SUP106)
Course Description:
The Human Relations course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior. The role and function of the individual within an organizational structure are addressed.
Topics covered include:
- Human Relations: A Background
- Self-Concept and Self-Esteem in Human Relations
- Self-Awareness and Self-Disclosure
- Attitudes
- Personal and Organizational Values
- Motivation: Increasing Productivity
- Communication and Human Relations
- People, Groups and their Leaders
- Teams in Quality Organizations
- Achieving Emotional Control
- Individual and Organizational Change
- Creativity and Human Relations
- Conflict Management
- Stress and Stress Management
- Your External and Internal Customers
- Human Relations in a World of Diversity
- Business Ethics and Social Responsibility
- Maintaining a Productive Workplace
- Human Relations and Your Future Success
Audience: Designed for all bank employees, this course is your gateway to unlocking your full potential and ensuring future success in the ever-evolving world of finance.
Diplomas and Certificates Applicable to the Human Relations course:
- Introduction to Human Resources Certificate
- Introduction to Supervision Certificate
- Financial Services Management Diploma
- Project Management Diploma
- Professional Teller Certificate
- Universal Banker Certificate
- Universal Banker Diploma
- Sales and Service Management Diploma
- Professional Communication Certificate
- Personal Development Certificate
- Supervision Diploma
eBook access included in tuition
Why ebook? Ebooks offer numerous benefits! They empower you to create flashcards instantly, allowing you to reinforce your understanding of challenging sections. Ebooks facilitate active engagement by enabling you to highlight important passages effortlessly. Plus, they automatically bookmark your progress, ensuring you never lose track of where you left off. One standout feature of ebooks is their read-aloud functionality. Whether you’re on a long commute or simply need a break from reading, this feature allows the book to be narrated to you, providing a convenient alternative to traditional reading.
Ebooks offer many benefits that cater to diverse reading preferences and lifestyles, and as an added benefit, Ebooks are available on any device!
Related Topics
Instructor
Shelly Carson-Gainer
Shelly has over 15 years in the Banking, Training, Healthcare and Human Resource industries. During her career, she has held several positions in Customer Service, Training, Benefits and Human Reso... read more.