Customer Service Excellence Course

Are you ready to invest in your future and unlock the secrets to providing exceptional customer service? Enroll in our Customer Service Excellence course and embark on a journey that will redefine your career! Discover how to cater to every consumer’s needs and expectations, leaving a lasting impression that sets you apart.

The Customer Service course will help you discover why improving your service to consumers is a career investment.  Learn how to provide service that meets the needs and expectations of every consumer.  Training topics include:  recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers.

Textbook chapter topics include:

  • The Importance of Customer Service
  • The Communications Process
  • Telephone Interactions
  • Interacting with Diverse Customers
  • Handling Challenging Situations
  • The Role of Technology in Customer Service
  • Working with Internal Customers 

Audience:  Bank or Credit Union employees who have direct or indirect contact with consumers.

Diplomas and Certificates Applicable to the Customer Service Excellence course:

eBook access included in tuition

Don’t miss this chance to step into the spotlight of customer service excellence!

Related Topics

Instructor

Marta Carey
Marta Carey

Marta started her banking career in 1990 as a teller and worked her way up to Employment Officer, in charge of bank-wide training and hiring. In 1994 Marta began volunteering for her local Center for... read more.

Instructor

Victoria Liveoak
Victoria Liveoak

Victoria has been in the banking industry for many years now. Working in the banking center starting as a teller and working her way up to Branch Manager. The past few years she has switched to workin... read more.

Course Title Credits Start Date Start Time End Date Delivery Type Delivery Option Instructor / Location Price
Customer Service Excellence 2 Any Any Any Self-Study Self-Study Victoria Liveoak $725.00 Register Now
Customer Service Excellence 2 04/15/2024 Any 07/01/2024 Online Online Faculty $725.00 Register Now
Customer Service Excellence 2 06/10/2024 Any 08/26/2024 Online Online Faculty $725.00 Register Now
Customer Service Excellence 2 08/12/2024 Any 10/28/2024 Online Online Faculty $725.00 Register Now
Customer Service Excellence 2 09/30/2024 Any 12/16/2024 Online Online Faculty $725.00 Register Now
Customer Service Excellence 2 11/11/2024 Any 01/27/2025 Online Online Faculty $725.00 Register Now
Course Title Credits Start Date Start Time End Date Delivery Type Delivery Option Instructor / Location Price
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