Customer Service Excellence Course

Course Description and Audience

The Customer Service course will help you discover why improving your service to consumers is a career investment.  Learn how to provide service that meets the needs and expectations of every consumer.  Training topics include:  recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers.

Textbook chapter topics include:

  • The Importance of Customer Service
  • The Communications Process
  • Telephone Interactions
  • Interacting with Diverse Customers
  • Handling Challenging Situations
  • The Role of Technology in Customer Service
  • Working with Internal Customers 

Audience:  Bank or Credit Union employees who have direct or indirect contact with consumers.

Diplomas and Certificates Applicable to the Customer Service Excellence course:

eBook access included in tuition

Related Topics


Marta Carey
Marta Carey

Marta started her banking career in 1990 as a teller and worked her way up to Employment Officer, in charge of bank-wide training and hiring. In 1994 Marta began volunteering for her local Center for... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Customer Service Excellence2 Any AnySelf-StudySelf-Study Faculty$650.00 Register Now
Customer Service Excellence2 10/03/2022 AnyOnlineOnline Marta Carey$650.00 Register Now
Customer Service Excellence2 11/21/2022 AnyOnlineOnline Faculty$650.00 Register Now
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