Acing Your Job as a Customer Service Expert Webinar

Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’€™s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.

Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or high demanding customer? Do you want to create raving fans that send you referrals? Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.

Save the date, spread the word and purchase this ‘€œget-it-done-right’€ webinar! Join Honey Shelton, one of the country’€™s most popular speakers, to gain the knowledge and develop the attitude you need to cultivate the keys to exceptional service: emotional intelligence and a strong sense of commitment and ownership.

What You Will Learn

  • What to do with a sticky situation or stinky person
  • The W.O.W. communication technique for a positive outcome every time
  • Emotional IQ for successful relationship management
  • Memorable Customer Service – Dos and Dont’s

Who Should Attend?

Managers, leaders, trainers, tellers, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

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Related Topics

Instructor

Heather Legge
Heather Legge

Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and i... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Acing Your Job as a Customer Service Expert0.25 Any AnyWebinarSix Month On-Demand Recording Heather Legge$295.00 Register Now
Acing Your Job as a Customer Service Expert0.25 Any AnyWebinarCD-ROM Video Recording Heather Legge$345.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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