Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.
Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or high demanding customer? Do you want to create raving fans that send you referrals? Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.
Save the date, spread the word and purchase this ‘get-it-done-right’ webinar! Join Honey Shelton, one of the country’s most popular speakers, to gain the knowledge and develop the attitude you need to cultivate the keys to exceptional service: emotional intelligence and a strong sense of commitment and ownership.
What You Will Learn
- What to do with a sticky situation or stinky person
- The W.O.W. communication technique for a positive outcome every time
- Emotional IQ for successful relationship management
- Memorable Customer Service – Dos and Dont’s
Who Should Attend?
Managers, leaders, trainers, tellers, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
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Instructor
Heather Legge
Heather Legge is a senior training specialist for InterAction training. Heather is also a certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. Since starting h... read more.
