WEBINAR

Acing Your Job as a Customer Service Expert Webinar

CFT Credits: 0.25

Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.

Webinar Description and Intended Audience

Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.

Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or high demanding customer? Do you want to create raving fans that send you referrals? Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.

Save the date, spread the word and purchase this “get-it-done-right” webinar! Join Honey Shelton, one of the country’s most popular speakers, to gain the knowledge and develop the attitude you need to cultivate the keys to exceptional service: emotional intelligence and a strong sense of commitment and ownership.

What You Will Learn

  • 5 Essential Don’ts of Customer Service
  • The WOW impact…it’s not expected but it’s appreciated
  • Emotional IQ the key to success in relationship management
  • What to do when faced with a sticky situation or a stinky person

Who Should Attend?

Managers, trainers, leaders and everyone expected to excel at successfully dealing with an internal or external customer.

Webinar Viewing Options

LIVE WEBINAR:                                              

INCLUDES 7 DAYS OF UNLIMITED ONDEMAND PLAYBACK!  With this option, you will participate in the webinar live, via the internet. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time.  And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:

With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it a very effective training tool. The OnDemand Video will be available to you (and anyone else in the company) for six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:

If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool.  With this option, you will receive a download of any applicable handouts and a CD-ROM (featuring the full-color PowerPoint presentation with audio) via regular mail. Mailed 7 to 10 days after the webinar takes place.

IN-HOUSE:                                                        

Webinars can be scheduled and offered exclusively for your company.  They can even be customized to best fit your needs.  To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

Register Here!

Choose the viewing option that best suits your needs. Live Webinar times are shown as Eastern Time. You can choose to pay by credit card or invoice when you register. CFT Credit will be awarded to the registrant, unless directed otherwise (additional attendees can also receive credit for an additional fee). CFT Webinars are powered by Total Training Solutions!

Webinar Date Start Time End Date End Time Viewing Options - See Descriptions Above Price
AnyAny Six Month On-Demand Recording $295.00
AnyAny CD-Rom Video Recording $345.00
Register Now