The Exceptional Teller Workshop
Are you satisfied with being AVERAGE? Statics show that if you meet all your customer’s expectations that they would give you a score of average. You need to EXCEED customer’s expectations in order to get a better grade. The Exceptional Teller Workshop is designed to help you EXCEED your customer’s expectations!
Topics to be covered include:
- Balancing tips; cash in/cash out
- Handling Cash
- Making the Check Cashing Decision
- Forgery & Signature Verification
- Detecting Counterfeits
- Preventing Fraud
- Know Your Customer
- Elder Abuse
- Learn how to be the face of the bank and keep it positive
- Learn your role as a teller
- Learn how to be the complete teller and meet all of your customer’s expectations
Entry-level bank personnel, especially both new and more experienced tellers, lobby personnel, and others interested in a refresher course.