Ten Traps To Avoid On The Frontline Training Webinar
Frontline training at any financial institution holds the keys to the success of that organization. Therefore, the goal of every financial institution is to develop their frontline staff into successful independent contributors, as well as valuable team players (see complete description below).
Click Here for Webinar Description and Audience
Frontline training at any financial institution holds the keys to the success of that organization. Therefore, the goal of every financial institution is to develop their frontline staff into successful independent contributors, as well as valuable team players. The Ten Traps to Avoid on the Frontline webinar takes a look at those behaviors, thoughts and attitudes that frontline staff can fall into without realizing the negative impact that can be made on customers, management and the financial institution.
Whether frontline staff is new or long-term, there is an opportunity during this webinar to learn, or to be reminded of the traps that can bankrupt their success or lead to a miscarriage of any institution’s mission to serve its customers well. This webinar will offer tips on what to do to avoid the traps and in so doing help make frontline staff more efficient, confident and prepared to tackle the daily responsibility of being on the frontline.
Frontline Staff Want to Avoid These Traps:
- Ignoring Reputation Destroyers
- Relying on a Single Skill-Set
- Deferring to Someone Else to Solve Issues
- Slipping into Unprofessional Behavior
- Resistance to Double-Checking Work and Decisions
- Failing to Correct Critical Thinking Errors
- Teamwork Hiccups
- Being Too Rigid or Too Lax
- Buying into Prejudice or Stereotyping
- Blind Spots when it comes to Customer Service
Who Should Attend?
All Frontline Staff including Tellers, Head Tellers, Teller Supervisors, News Accounts, Loan Preparers and Trainers would all benefit from this webinar.
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
INCLUDES SEVEN DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. Participants can type and send their questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate in the same room.
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.