Social Media Compliance and Best Practices Webinar

Social media posts are a great way to communicate with existing customers and gain new ones as well, but what can we posts? What disclosures must be provided? How do we respond to a consumer complaint received via social media? In this session we will answer those questions and more, and provide you with tools to help craft your institution’s social media policy.

Community banks have never been on the cutting edge of technology. In fact, we’ve always been more like the dull butter knife in the back of the drawer, but it’s 2021-and at the risk of losing customers to larger, tech-savvy institutions, many of us have now taken the leap into electronic services, including developing a social media presence. In this session, we will provide best practices for developing your social media strategy and policy. In addition, we will dive into the compliance requirements, including Truth-in-Savings, Reg Z, and UDAAP.

Program Highlights

Defining social media to assess which platforms best fit your goals
Using posts for more than just advertising your products
Assessing the risks and incorporating into your risk management program
Detailed review of the compliance regulations to consider when posting
Best practices for responding to consumer complaints
Recommended policies for employee use of social media sites
Tips when utilizing third-parties to manage your social media
Auditing your program for compliance and effectiveness

Who Should Attend?

IT Officers, Marketing Officers, Compliance Officers and anyone responsible for managing your bank’s social media activities.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

View Delivery Options

Instructor

Dawn Kincaid
Dawn Kincaid

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years’ experience in client service, operations, information technology, administrative and board relation... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Social Media Compliance and Best Practices Webinar0.25 01/13/2022 11:00amWebinarLive Webinar Dawn Kincaid$265.00 Register Now
Social Media Compliance and Best Practices Webinar0.25 01/13/2022 AnyWebinarLive, On-Demand, CD-ROM Dawn Kincaid$395.00 Register Now
Social Media Compliance and Best Practices Webinar0.25 01/13/2022 AnyWebinarCD-ROM Video Recording Dawn Kincaid$345.00 Register Now
Social Media Compliance and Best Practices Webinar0.25 01/13/2022 AnyWebinarLive and On-Demand Dawn Kincaid$365.00 Register Now
Social Media Compliance and Best Practices Webinar0.25 01/13/2022 AnyWebinarSix Month On-Demand Recording Dawn Kincaid$295.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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