Mortgage Servicing Compliance, Including Guidance During COVID-19 Times Webinar

In a sense, servicing consumer mortgage loans has always been a bit of the “wild west” of compliance, meaning there was little in the way of rules and regulations. But thanks to the COVID-19 events of 2020, including the difficulties so many borrowers are having with their loans, the flood of accommodation requests, and the unfortunate number of delinquencies and defaults, servicing, accommodations, and default management has become critically important. As well, after the financial crisis over a decade ago and resulting exposure of unsavory practices, rules were put into place by the Dodd-Frank Act. The CFPB has also issued additional regulations since that time that further the requirements mortgage servicers must follow. As well, the CFPB plans on issuing a final rule on debt collection standards soon.

The rules around servicing include many “standard” requirements dealing with periodic statements and escrows, for example, but many of the requirements focus on how servicers deal with distressed borrowers – from mandating “early intervention” and processes around loss mitigation applications, to foreclosure timing rules. And within the last six months, the agencies have issued many proclamations and allowances for dealing with the many issues the pandemic has created.

We’ll focus on these critical areas as well as the rules, and provide practical advice on how to meet both regulatory and borrower expectations.

Covered Topics

  • 2020 guidance from the agencies around servicing loans and making accommodations during COVID-19
  • Requirements from the CFPB, including servicing transfer rules, notices, and successors in interest
  • Developments in Debt Collection, including the CFPB’s new Regulation F proposal to implement the FDCPA
  • Clarifications of foreclosure protections
  • Treatment of borrowers in bankruptcy
  • Fair Debt Collection Practices Act (FDCPA) rules, including UDAP/UDAAP implications
  • Periodic statement (Regulation Z/Truth in Lending) and similar disclosure requirements, including exemptions
  • ARM (Adjustable Rate Mortgage) change notification requirements
  • Dealing with partial payments
  • Providing payoff statements
  • Force-placed insurance requirements
  • Reasonable servicing policy and procedure requirements
  • Early intervention rules
  • Loss mitigation options, applications, and processes
  • Servicing file requirement
  • Foreclosure rules, including timing and notices

Who Should Attend?

This interactive session will provide an in-depth understanding of these rules, which is imperative for anyone performing duties in consumer mortgage servicing areas of your financial institution. These individuals include loss mitigation specialists, collectors, supervisors, auditors, special asset staff, compliance officers, auditors, counsel, and others working in similar positions.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

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Related Topics

Instructor

Carl Pry
Carl Pry

Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, ... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Mortgage Servicing Compliance0.25 Any AnyWebinarSix Month On-Demand Recording Carl Pry$295.00 Register Now
Mortgage Servicing Compliance0.25 Any AnyWebinarCD-ROM Video Recording Carl Pry$345.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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