WEBINAR

Improving Employee Performance in Everyday Work Situations and Reviews Webinar

CFT Credits: 0.25

Many supervisors and managers dislike giving employees needed feedback about surfing the internet, not following procedures correctly, criticizing other employees, or delivering poor customer service because they fear they’ll become defensive. Or that the result will be another unproductive and emotionally-draining argument.

Webinar Description and Audience

Many supervisors and managers dislike giving employees needed feedback about surfing the internet, not following procedures correctly, criticizing other employees, or delivering poor customer service. Supervisors and managers fear employees will become defensive, or the result will be an unproductive and emotionally-draining argument. So feedback gets delayed, allowing costly work behaviors to continue.

Receive step-by-step guidance on how to give employees feedback to gain their cooperation to improve performance. Also learn two skills to resolve employee defensiveness if it occurs, and issues that are often behind it. Plus, learn how to give positive feedback effectively, something most managers don’t do. These skills are also highly beneficial during performance evaluations.

Actual workplace situations will be used for demonstration. A Learning Guide and Skill Reinforcement Cards will be provided.

Covered Topics:
•How to give employees feedback the way they want it to be given
•Greatly reduce the likelihood of employee defensiveness
•What to say and how to say it, including words and phrases, body language, etc.
•Gain employee cooperation to improve performance
•Two skills to successfully resolve employee defensiveness
•Identify employee concerns about what you’re asking them to do
•Confirm agreement
•Give positive feedback that employees will believe and act on
•Highly skill based, not a lecture

Who Should Attend?

Branch managers, assistant branch managers, teller operations supervisors, head tellers, and anyone responsible for the performance of direct reports.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

Webinar Viewing Options

LIVE WEBINAR:

INCLUDES SEVEN DAYS OF ONDEMAND PLAYBACK!  With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. Participants can type and send their questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate in the same room.

SIX MONTH ONDEMAND VIDEO RECORDING:

With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO RECORDING:

If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

IN-HOUSE:

Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.

Register Here!

Choose the viewing option that best suits your needs. Live Webinar times are shown as Eastern Time. You can choose to pay by credit card or invoice when you register. CFT Credit will be awarded to the registrant, unless directed otherwise (additional attendees can also receive credit for an additional fee). CFT Webinars are powered by Total Training Solutions!

Webinar DateStart TimeEnd DateEnd TimeViewing Options - See Descriptions AbovePrice
01/23/18Archived CD-ROM Video Recording$345.00Order
01/23/18Archived Six Month On-Demand Recording$295.00Order
10/24/18Archived CD-ROM Video Recording$345.00Order
10/24/18Archived Six Month On-Demand Recording$295.00Order
AnyIn-HouseRequest