Have you ever sent an email to all your employees, only to find out half of them never opened the attachment, much less read the email. Have you ever heard an employee say, “I didn’t think that applied to me.?”
Compliance Officers must be able to communicate effectively. Poor communication will have a huge negative impact on your financial institution. Whether it’s updating your board of directors on recent regulatory updates or having a conversation with an employee about check holds, being a good communicator is a must. According to a study by David Grossman of 400 companies with 100,000 employees each, $62.4 million was lost on average because of poor communication to and between employees.
In this course, you’ll learn some valuable communication strategies that you can use at your financial institution today. You’ll also learn how to make sure that email is not only read but understood and applied.
Learning Objectives:
By the end of this session, you will be able to:
- Define the communication model.
- Describe the importance of effective communication as a compliance officer.
- List at least three barriers to effective communication.
- Demonstrate at least three ways that you can improve your communication skills today.
Audience: The program is designed for compliance officers, security officers, and anyone else who is involved in making sure compliance topics are communicated effectively.
Registration: Registration is per-participant.
Access: You will have access to training for 90-days from registration date
