How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver?
It’s a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Do you wonder if some of your teller staff is just showing up instead of stepping up? Are you looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Get busy putting effective coaching to work on your teller line.
This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.
What You Will Learn:
- Potential Roadblocks and Pitfalls to Effective Coaching
- Coaching Definition
- Coaching Success Factors
- When to Coach; When to Discipline
- Success Factors for the Coach
- Factors Needed for Successful Coaching
- Understanding Needs
- How to Coach
Who Should Attend?
If you manage, lead, or train tellers – don’t miss this!
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
View Delivery OptionsInstructor
Janice Branch
Janice Branch has been a senior training consultant for InterAction Training for over twenty-five years. She is a very seasoned presenter that has all the right stuff to wow her participants about the... read more.