Alpha List of Courses, Webinars, and Seminars

Summary If an organization believes its employees are truly its most important asset, it is critical that managers use proper interviewing techniques to select the best candidates.  “Hire” StandardsTM provides participants with skills and techniques to use in the selection…

During this webinar we will look at the examination hot spots for 2019. Risk assessments, updating policy and procedure, adapting your program for advisories and new crimes. Your program we look at continued problems with CIP and CDD. We will…

During this webinar, we will look at the top exam issues for 2018 and focus on avoiding the mishaps of poor planning on your examination. This program will move through some of the “hot spots” for BSA this year and…

It’s springtime and there are many compliance hot spots for deposit accounts and BSA. We have new CTRs, new Cyber Codes for SARs, new nonresident alien rules, new IRA changes with the Tax Cuts and Jobs Act, Regulation CC and…

This webinar will cover the accounts that receive government benefits, such as social security and veterans accounts. We will review overdraft issues on these accounts, plus all the rules accompanying the opening and maintenance of these accounts. Webinar Description and…

Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment. This program focuses on the key regulations and guidance that impact your program (see complete description below). Click Here for Webinar Description and Audience Building an…

This program will look at who has the right to endorse the back of a check, and where is proper endorsement placement. We’ll also look at what happens if a check is not endorsed properly, when it may be best…

Whether you are automated or ad hoc, whether you are FDIC or OCC examined, there are some themes and specific things the examiners will target in the examination process this year. We will take a look at litigation, federal laws,…

Do you have what it takes to deliver memorable and meaningful training? Learn how to spark learner engagement from two experts! Honey Shelton and Maarten Cappaert from InterAction Training design and deliver over 100 training events each year. They are…

Fair lending remains a “hot topic” with regulators. A compliance examination is the “report card” that financial institution regulators use to “pass or fail” a financial institution’s compliance and Fair Lending program (see complete description below). Click Here for Webinar Description…

When you open new deposit accounts, many compliance issues come into play. These issues can cost your institution thousands of dollars in fines and liability if you do not realize how each piece fits (see complete description below). Click Here for Webinar…

Effective training isn’t magic, but there are tricks of the trade you would benefit from incorporating into coaching or instructing others. Tune in and listen to what Honey Shelton, a nationally recognized trainer of trainers, suggests. – see complete description…

When your account holder’s name does not match their TIN for IRS purposes, you are sent a CP2100 and your financial institution has to begin the B Notice process and often times backup withholding on your customer (see complete description…

What’s the difference between learning and training? Why doesn’t training always stick? Who is responsible for “the stick”? Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department! Webinar Description and…

This program is an A-Z on account ownership and documentation. We’ll go from single party accounts to more complex business accounts. It is a must for anyone who opens or manages new accounts. Webinar Description and Audience This program is…

These in-depth compliance tasks are necessary for opening new deposit accounts, but the interview process can feel more like an inquisition to a potential accountholder. This webinar will inform you about the deposit compliance rules and tasks your FI must…

Ever wonder what are the sore spots and sensitive items that irritate your regulator relative to BSA / AML compliance? Would you like to know what not to do in order to keep your regulator content? Care to learn what…

The cybersecurity issues we face tomorrow won’t be addressed by heroic actions. Our institutions need continual process improvements and the additional evolution of cybersecurity in their culture. Cybercrime will not be defeated with compliance alone, but through solid information security…

Have you started preparing for the 2018 Home Mortgage Disclosure Act (HMDA) changes? Let’s be blunt. Major change is on the horizon. Although the effective dates may seem distant, your implementation plan should already be in motion! Webinar Description and…

This program provides the information needed by the lending, compliance and audit staff to assure ongoing compliance with the regulation. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Intended…

The Call Report is constantly changing, producing confusion and many questions.  The seminar will provide basic training for new preparers and complete coverage of new and complex issues for experienced preparers. Overview and Topics Covered The regulators are continuing on…

Well, the Congress in their usual last-minute Christmas gift in December of 2017 passed the “Tax Cuts and Jobs Act of 2017”. While they have spent most of the year ironing out what this all means, most of the expected…

Learn About All The New Changes! The “NEW” RULONA statutes (Revised Uniform Law on Notarial Acts) became effective last July.  Many rule and procedure changes are now in effect in 16 sections that directly affect many transactions. Topics Covered New…

This session reviews these 25 controls, as well as practical solutions your institution can use to implement these controls. We will also discuss the next steps beyond the assessment to provide a comprehensive cybersecurity framework which institutions can repeatedly follow.…

Recently, financial institutions have experienced large disappearance claims and significant lawsuits which resulted in over $40,000,000 in nationwide claims and expensive litigations (see complete description below). Click Here for Webinar Description and Audience Recently, financial institutions have experienced large disappearance…

Under any economic condition, there are critical sales management actions that create high performance sales organizations. Don’t let market conditions, excuses and the media hype get in the way of helping your sales team drive revenue today. They absolutely can…

A good sales coach motivates salespeople by coaching to their individual hopes and dreams and by holding them accountable. They help them generate more revenue with intentional, ongoing coaching to improve skills, not just the deal at hand. When sales…

A good AML program has seven key components. These are called the “core” of the examination and the program. This webinar will look at the critical issues of each of these components and how they relate to your overall goal…

Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and…

If you don’t acquaint your customer with what you offer, your relationship with that customer is at risk!  Building a simple plan that reflects your culture, and targets the customer’s needs, keeps the account holder engaged and satisfied. Webinar Description…

Scheduling appointments on the phone has always been a problem for sales professionals. Tenured sales people as well as rookies are always looking for a better way to have quality conversations on the phone so that they can schedule quality…

For most financial institutions, non-interest fee income is the lifeline to revenue growth and income diversification. Strategically focusing and effectively integrating non-traditional financial products into an institutions’ product lineup will result in an enhanced client/member relationship and will positively impact…

This two-hour webinar provides a comprehensive review of all the ATR options, including the existing and new QM options. The new EGRRCPA rules receive special attention. The program helps you decide whether changes are needed or if the status quo…

Your financial institution is full of customers who require many types of services. The BSA exam identifies many services and customers as high risk for money laundering. We will cover the high risk customers and services listed in the BSA…

When you open and title accounts, you affect not only rights at death but also the insurance coverage of your account. Some of the big errors are occurring on our signature card contracts because we do not understand when to…

The Accounting Basics course provides a complete foundation in basic accounting procedures for students who have minimal or no college accounting or business background, need a refresher course on accounting fundamentals, or need to prepare for further accounting study (see complete description…

Understanding accounting and financial statement basics is a key skill needed in the Financial Services Industry. All too frequently even experienced personnel have only a cursory knowledge of key accounting concepts. This course provides participants with a sound understanding of…

ACE Credit Recommendation Reference Number: CFTA-0005 (CFT Course Code: A197) The Accounting course teaches students the information needed to create financial statements, including trial balances, t-accounts, balance sheets, and various other accounts and their respective functions.  Emphasis is placed on the…

This webinar is designed to provide basic knowledge of how a Bank records its financial transactions and compiles and communicates the information in its financial statements. It will begin with identifying the uses and decision-makers of Bank accounting information, introduce…

This webinar will introduce the flow of accounting – from identifying economic occurrences and how they are reported in financial statements. Learn how the Balance Sheet, Income Statement, Reconciliation of Net Worth, and Cash Flow Statement are developed and connected…

This course will cover Accounts Receivable and Inventory Financing risks, and present how a bank can prudently manage these risks. It will give a deeper understanding of how Accounts Receivable and Inventory can provide an adequate form of collateral to…

You Must Comply! ACH Compliance is designed to provide you with the knowledge you need to comprehend the compliance requirements associated with processing ACH entries on a day-to-day basis (see complete description below). Click Here for Webinar Description and Audience…

What is an ACH exception and how do you handle it when it occurs? Many exceptions are rare and you may find yourself second guessing what you should do. Gain a better understanding of exception processing from returns to notifications…

In this session, we are going to review the general origination warranties and then review the most used Standard Entry Class (SEC) Codes. We’ll look at the authorization requirements, format and specific warranties for those SEC Codes. We will also…

In this session we will explain why you need to be compliant with the ACH Rules and the ramifications if you are not. We will review the different products, their authorizations and warrantees. We will also discuss the impact that…

Adopting sound business practices to help manage your risk and to maintain compliance with the NACHA Operating Rules are keys to your financial institution’s successful use of the ACH Network. This webinar is designed to help you understand the risks…

Whether you are just starting your ACH Origination program or have numerous customers, you need to understand Article Two of the ACH Rules. Join us and learn how to decipher the SEC Codes, how the products work and what your…

It may seem that ACH Rule changes were a bit stagnate for a few years, but there are more coming. And not just for Same Day ACH. You’ll want to plan to join us for this class to ensure compliance.…

When unclaimed property is not correctly managed and reported, the risk of audits, fines and penalties becomes a reality. This webinar provides an overview of the law and basic tips to better manage and control this important compliance responsibility. Webinar…

Does your mind ever wander while others are talking? We spend countless hours of our working lives in listening-related activities; however, studies show we retain only 25% of what we hear! Learn to eliminate your own listening barriers and bad…

Active shooter situations are possible wherever people gather: school, work, places of worship, sporting events, etc. The Minneapolis FBI has developed a presentation which addresses the active shooter threat in a diversity of situations. During this presentation, Special Agent Joseph…

Incidents of workplace violence are on the rise. What should you do when an employee makes threats or does harm to co-workers or property? The results are sometimes catastrophic, yet often they could have been prevented. Webinar Description and Audience…

This workshop will actively engage Ag Lending participants in live case studies, examining portfolio credit risk systems and application of risking rating systems to case studies. The morning will be dedicated to live case studies including: a multiple entity cash…

You are sitting quietly at your desk catching up on paperwork and in walks a customer to open an LLC. When you begin looking at the foot high stack of paperwork, you realize that this LLC has multiple members but…

The question of repaymentability is central to any commercial lending request. In order to be approved for a loan, businesses need to establish their ability to generate enough cashflow to service both existing and proposed debt. This seminar will examine…

This webinar will explore multiple models of both business and personal (business owner) cash flow analyses.  It will conclude with “commercial real estate” (CRE) cash flow analysis and other related real estate “investment” cash flow models. Webinar Description and Audience…

Attend this webinar to learn how to better collect “problem loans” and protect the rights of the bank in today’s market! Webinar Description and Intended Audience Attend this webinar to learn how to better collect “problem loans” and protect the…

Participants will receive a practical, “real world,” intensive review of critical loan documentation issues, best practices, proper lien creation and monitoring under the requirements of Revised Article 9 of the Uniform Commercial Code. Webinar Description and Audience Everything a commercial…

Learn to make the right loan decisions in this financial analysis case study training program. Learn the tricks of the trade to make better loan decisions. Apply financial analysis techniques and learn the right questions to ask the loan customer…

The session will begin with analyzing the four financial statements- Income Statement, Statement of Retained Earnings, Balance Sheet, and Statement of Cash Flows. This will include Revenue and Expense Recognition, FIFO, LIFO, and Average Inventory Costing Models, Operating Expenses (Repairs)…

Advanced IRAs is a full-day course that focuses on recent tax law changes to IRA rules and addresses more complex IRA issues that financial institutions may face. This course assumes previous IRA experience, but is also beneficial for inexperienced attendees…

In an unprecedented interest rate environment, we will share strategies that allow lenders to address many essential questions, such as: How can I offer a longer fixed rate loan when competing with a national bank? How can I make my…

SEMINAR OBJECTIVE Prevention of loan losses through implementation of proper loan structuring and documentation techniques is the objective of this seminar. This follow-up course to Principles of Loan Documentation will focus on more complex and problematic lending transactions, including securing…

This seminar will provide the banker with several advanced tax return concepts and related analyses to help them more effectively work with their business customers. The seminar will begin with a brief review of analyzing a business owner’s personal “1040”…

We will begin with a brief review of analyzing a business owner’s personal “1040” tax return, as well as the return of an LLC, S corporation, and C corporation – including Schedules M-1 and M-2, Schedule K-1, pass-through transactions, and…

This webinar is focused on advanced topics that are often issues in commercial loan transactions.  See complete description below. Click Here for Webinar Description and Audience Focus on advanced topics that are often issues in commercial loan transactions. Covered Topics:…

This webinar will address Adverse Action Notices and the compliance requirements and best practices under the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA). – see complete description below. Webinar Description and Audience This webinar will address…

Advertising is a unique situation for most banks.  Marketing personnel aren’t always experts with technical advertising requirements in various regulations. Those responsible for regulatory compliance aren’t usually invited to the advertising creativity party; rather, they often become involved after the…

This Advertising course presents a comprehensive view of the industry, from the creative stand-point while providing real life business examples. This course addresses the importance of Integrated Marketing Communications (IMC) in the field of Advertising and how it impacts advertising strategy…

The Agricultural Lending Course introduces students to modern concepts and tools of finance, developed and applied to the agricultural sector. Using case studies, practical problems, and a lucid presentation, the course focuses on planning, analyzing, and controlling business performance in…

This webinar will provide bankers with an essential understanding of agricultural collateral, the risks presented by agricultural lending, agricultural loan documentation and loan administration. Webinar Description and Intended Audience Gain an essential understanding of agricultural collateral, risk management, loan documentation,…

This rule establishes a new part specifying the rules and regulations to produce hemp. This action is mandated by the Agriculture Improvement Act of 2018. This rule establishes licensing requirements, maintaining information on the land on which hemp is produced,…

This webinar will look at these two FinCEN reports in a line-by-line fashion. You will receive an updated handbook for the new CTR released in the summer with examples of how to complete the new form. We will also review…

FinCEN issued a notice to e-filers that announced an update to the Suspicious Activity Report (SAR) filing format, to go live in June 2018. The announcement says that the revisions adhere to the changes listed in FinCEN’s February 2, 2017,…

The Department of the Treasury’s Office of Foreign Assets Control (OFAC) issued an interim final rule to amend the Reporting, Procedures and Penalties Regulations (the Regulations) to provide updated instructions and incorporate new requirements for parties filing reports on blocked…

New comprehensive consumer protections for prepaid accounts under Regulations E and Z, including tailored provisions governing disclosures, limited liability and error resolution, periodic statements, and the posting of account agreements. The final rule also regulates overdraft credit features that may…

The Board is amending subparts A, C, and D of Regulation CC, Availability of Funds and Collection of Checks (12 CFR part 229), which implements the Expedited Funds Availability Act of 1987 (EFA Act), the Check Clearing for the 21st…

New Customer Identification Program rules on prepaid cards came out through interagency guidance to clarify that a bank’s Customer Identification Program (CIP) should apply to the cardholders of general purpose prepaid cards that have the features of an account and…

As we all know, the FFIEC has been engaged in several cybersecurity initiatives over the last several years due to the increasing volume and sophistication of cyber threats. The most recent initiative was the completion and release on June 30,…

ACE Credit Recommendation Reference Number: CFTA-0002 (CFT Course Code: A199) A practical introduction to financial analysis from the viewpoint of the commercial credit analyst and commercial loan officer, the Analyzing Financial Statements course gives you the skills you need to…

You will understand Analyzing Financial Statements as one of the most important aspects of banking, and a crucial component of the lending process, with the knowledge gained in this practical program. “Real world” approaches to credit decision-making and a streamlined…

This one-day program is designed to assist lenders and other credit professionals who want to better understand the information that is contained in accountant-prepared financial statements. During this program, participants will learn how to analyze financial statements and utilize them…

This program will provide lenders and other credit professionals with knowledge in the wide variety of service businesses that exist and how those businesses should be analyzed from a financial standpoint.Particular attention will be paid to the ways in which…

Analyzing Small Manufacturing Businesses has been designed to assist lenders and others who work with manufacturers that are seeking financing for start-up and expansion projects (see complete description below). Click Here for Webinar Description and Audience Analyzing Small Manufacturing Businesses…

This webinar is designed to give mortgage lenders a better grasp of tax returns and their importance in making quality loan decisions. Webinar Description and Audience This webinar is designed to give mortgage lenders a better grasp of tax returns…

The principal goal of this course is to enable you to analyze the balance sheet and income statement. Webinar Description and Intended Audience The principal goal of this course is to enable you to analyze the balance sheet and income…

Lenders are often asked to finance the purchase of an existing business by a new owner. Participating in this type of financing can be highly risky in some cases. The level of risk depends upon a number of factors, including…

The job of the front line is to identify red flags, file CTRs, complete CIP, keep records on wires and monetary instruments. This is a look at all the key components of BSA from the frontline point of view including…

If you missed the April 2019 Compliance School, you can still watch it OnDemand.  For more info, CLICK HERE! Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled…

If you missed the April 2019 Compliance School, you can still watch it OnDemand.  For more info, CLICK HERE! Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled…

Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance program changed with the changes in regulations?  Need to…

Which regulations apply to commercial loans? What if a loan is secured by real estate? Are there exceptions when real estate is taken as “an abundance of caution”? Can examiners assess civil money penalties for violations? Do your commercial lenders…

Join this webinar to understand the application process with step by step instructions and actual examples that explain the requirements of applicable regulations in terms that are easy to understand and will show examiners that commercial lenders received compliance training…

Is your front line a compliance asset or liability? Let’s make them a compliance asset. This regulatory review completes your financial institution’s annual training requirements. It also helps your front line understand that you can be fined and sued if…

Uncovering what it will take for a prospect to move their money over (or take out a loan) and tell their current bank that they are leaving is critical when determining if a prospect is a qualified prospect (see complete…

If your salespeople are prepping for their important sales calls in the car on the way to the appointment, you have a problem. The only way to execute a great sales call is to prepare in advance as well as…

This two-hour program explains how to develop, maintain and audit ARM disclosures. The program explains the rules, reviews typical problems that occur, and provides steps to assure ongoing compliance. Webinar Description and Intended Audience What? Since December 29, 1987 banks…

This webinar will provide tools to baseline and evaluate the effectiveness of your call center. Learning Dynamics’ Vice President Brian Walker, who has worked with over 400 call center teams, will offer practical strategies to assess your call center and…

This session is intended to ensure that ATM security has moved up on your radar and been properly integrated into your risk assessment program. We will explore some of the guidance around ATMs, the latest ATM crime trends, new security…

In this session, we will explain the differences between ATM Jackpotting and ATM Unlimited Operation. We will also explore some of the guidance around ATMs, the latest ATM crime trends, new security controls to mitigate risk, and how you can…

This highly specialized webinar offers a deep and useful toolbox of techniques that auditors can use when noting audit observations, drafting objective workpapers, and composing well-structured, detailed, and fluent audit reports. Webinar Description and Audience The art of audit report…

HMDA is one of the few Regulations that can require civil money penalites for errors related to your HMDA data. Thus, it’s very important to make sure you get it right! There is a lot of information to collect and…

As part of the scoping and planning process, examiners should obtain and evaluate the supporting documents of the independent testing (audit) of the bank’s BSA/AML compliance program. The federal banking agencies’ reference to “audit” does not confer an expectation that…

Ever wonder why you did not get the loan or investment when you thought you had done everything you could possibly do? Your prospect gives you the deadly ‘think it over’ response and suddenly is not answering your phone calls.…

The collection process is fraught with potential liability. Debtors who can’t or aren’t willing to pay their obligations are looking for ways to get out of paying their obligations. Making a mistake in the collection process can mean the loss…

Improve Your System:  Typically the safe deposit box responsibilities are passed from employee to employee with very little understanding of the institution’s liability. Unfortunately, only after a lawsuit occurs does management turn their attention to this area (see complete description…

Failure to adequately check or test background of applicants can result in harm and liability for negligent hiring and reckless endangerment. BUT the “victims” of improper background investigations also have legal challenges under the Fair Credit Reporting Act, discrimination laws…

June 23-25, 2020 Omni Dallas Hotel Dallas, Texas   CLICK HERE to view the agenda and register! CLICK HERE to sign-up for Bank Trainers Conference 2020 Updates!

Designed for bankers new to call report preparation, this series will cover basic reporting requirements, operational schedules, loan schedules, maturity and repricing, and Basel III risk based capital, plus recent accounting changes affecting the Call Report. FFIEC 041 and 051…

The Bank Management course explores the services that banks and their principal competitors (including savings and loans, credit unions, security and investment firms) offer in an increasingly competitive financial-services marketplace (see complete description below). Click Here for Course Prerequisite Info…

Is your Bank ready for the new Bank Secrecy Act rules and regulations?  Effective May 11, 2018 financial institutions are required to identify “beneficial owners” of legal entity customers at time of account  opening and to ensure the information is…

What are the four “best practices” for Boards of Directors to show compliance with an effective BSA/AML (anti-money laundering) program? What topics should be covered in BSA training sessions for the Board of Directors? What did a community bank learn…

This course provides a working knowledge of the Bank Secrecy Act (BSA). It covers various currency-reporting requirements. The course also reviews the importance of knowing customers, and properly verifying their identities, in order to detect and report suspicious activity. The…

50% Off for Seminar Attendees Only!  You can purchase the October 5 Seminar OnDemand, and enjoy six months of unlimited access to review the information or train your staff and co-workers.  Regular Price is $725.  Discount Price for Seminar Attendees…

This program will evaluate CDD and EDD regulation, exam guidance and provide thoughts on how to proceed with a program that is sales friendly to the account holder. We look at the regulation line-by-line and what to expect during examination.…

At this bank security training session, the participant will learn how to protect the assets of his or her financial institution by detecting and preventing check fraud.  Physical security at the branch will be reviewed.  In addition, you will become…

Monday, June 10, 2019 12:00 noon – Shotgun Start – Scramble Tunxis Plantation Country Club, Route 4, Farmington, CT Please plan to arrive at the golf course no later than 11:30 am to receive your tee assignment, tournament rules, and…

In banking, risk management is always en vogue. Now more than ever though it seems to be a re-emerging hot topic amongst bank regulators. From regulatory risk to reputation risk every action a financial institution takes opens the door to…

MOHEGAN SUN CASINO FRIDAY, JANUARY 17, 2020   CLICK HERE to Register and Preview the BankWorld 2020 Agenda – FREE REGISTRATION CODE:  CFTBW25 Every year, BankWorld draws a huge crowd and this year will be no different. We are returning…

Every banker should have a fundamental understanding of the U.S. Bankruptcy Code and your bank’s rights and obligations thereunder. This webinar will introduce you to the world of bankruptcy. Webinar Description and Audience Every banker should have a fundamental understanding…

Key issues for business entities include who, if anyone, has personal liability for the debts of the business and what is the impact of federal, state and local taxes on the business and its owners. Webinar Description and Audience Key…

Determining an entity’s ability to generate cash flow is essential whenever repayment of a loan will extend beyond one year. Cash flow analysis measures an entity’s ability to generate sufficient cash to operate successfully and have excess cash to service…

Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this seminar will concentrate on personal tax return analysis, and the second part will focus on analysis of…

Attend this proactive webinar and gain an understanding of the often complex and confusing topic of TAXES!  Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this…

Attend this proactive seminar and gain an understanding of the often complex and confusing topic of TAXES! Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this…

This webinar will provide an “introduction” to the banking industry and touch on most all aspects of banking. This webinar is a must for all new bankers and/or those that want to “brush up” on their general banking knowledge! Webinar…

This webinar provides a comprehensive overview of essential real estate loan documentation requirements, regulatory compliance issues, sound loan administration issues and best practices. Webinar Description and Audience This webinar provides a comprehensive overview of essential real estate loan documentation requirements,…

For a bank to be successful, not only must it bring in new business, it must also retain existing customers. Additionally, it must get these customers to use every financial product and service they truly need.  See complete description below.…

The challenge for each of us is to pay more attention to how we act and what we need to do on the job rather than turn our focus on what others should or shouldn’t do. This fast-moving employee training…

What questions should your Bank ask about compensation below the CEO and top executives? This session will address pay equity regulations, setting job grades, performance evaluation best practices, and determining base salary and appropriate raises for employees. Webinar Description and…

New Bank Secrecy Act Rules go into effect May 11, 2018. These new regulations add rules on beneficial ownership of legal entities and new fifth pillar for BSA. During this webinar we will explain the new Customer Due Diligence (CDD)…

At the time of this printing, beneficial ownership legislation is in both the house and the senate to centralize beneficial ownership registration with FinCEN. If it passes, we will discuss the transition process and what will be required. If it…

The Bank Protection Act and the implementing regulations specify the requirements for the Security Officer. We have designed this program specifically for the individual who has little or no previous training in financial institution security. If you have been the…

We tend to think of business and agricultural loans as being exempt from troublesome compliance requirements, but several compliance-related laws apply to commercial loans as well as consumer loans.  This compliance checklist for commercial loans guides bankers through those traps and…

We’ll bring you up to speed on what Bitcoin is, how it compares to other virtual currencies, and what the threats and opportunities are for bankers. Learn some Bitcoin-related jargon, such as mining, wallets, hot and cold storage, and more. (see…

How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! Get creative about how to make opportunities happen at your branch. Webinar Description and Audience…

This meticulously designed program delivers the superior skills that a Branch Manager requires to be successful in today’s demanding banking environment.  Through instructor led education, case studies, exercises, peer interaction, and role play students will learn timely strategies and gain…

Clearly, the manager “sets the tone” for the branch. Strong managers create strong branches. A successful branch manager is expected to excel along multiple dimensions as they create a “culture of excellence” (see complete description below). Click Here for Webinar…

This branch marketing workshop focuses on the basic components of marketing in a contemporary financial institution and how the branch is an important part of that strategy.  The topics include market research, product development, and promotional strategies. At the conclusion…

This series, presented by renowned ebanking and payments pioneer David Peterson, will examine opportunities and challenges with physical branches, profile financial institutions leading this change, and provide specific strategies to consider for your financial institution (see complete description below). Click…

Heads of Retail and Bank Management who are looking to successfully develop and implement a strategic retail delivery plan based on today’s emerging trends using informed data and market knowledge; Heads of Operations tasked with redesigning branches for millennials while…

Summary “Bringing Out the Best in Others” focuses on the keys to coaching and motivating individuals to enhance and maintain high performance levels: setting expectations, establishing accountability, communicating effectively, organizing helpful performance goals, and providing ongoing feedback and positive reinforcement. …

Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as mortgage lending. Think again. With the safety and soundness of the entire industry the…

This two-hour program will assist your bank in determining whether your BSA Compliance Program adequately includes controls, such as training, policies and procedures, monitoring, etc for loan products in addition to deposit products. It will also teach you how to…

Understanding law enforcement inquiries and requests is an important part of a BSA Officer’s job. Who can get the SAR? How do you give them the supporting documentation? Learn how you can establish policies, procedures, and processes for identifying subjects…

2019 brings new and emerging BSA issues to the forefront for examinations. These issues will continue to challenge BSA professionals to stay ahead of the curve in managing risk for your entity. Webinar Description and Intended Audience 2019 brings new…

Most Compliance and BSA personnel deal with laws and regulations, rather than algorithms and quantitative analysis, and struggle with the concept of how to properly ensure the model is producing intended results – and whether to file a SAR or…

Your customer comes to the drive thru window and places $10,000 cash into the tube. Then, he presses the call button and asks you to send him a penny back. Do we need to take action against this customer? Do…

A 2013 Update on Money Service Businesses and both federal and state issues. During this program we will review the money service business definitions and how these definitions change who is and who is not a money service business. We…

Participants receive a detailed manual that serves as a valuable resource long after the conclusion of the program which will serve as a vital resource in developing or enhancing the bank’s BSA risk assessment program. Webinar Description and Intended Audience…

Bank Secrecy Act (BSA) key components continue to be an integral part of our AML (Anti Money Laundering) Strategy as risk assessments, models and audits continue to frame up the building called your program. You don’t want to get surprised…

BSA examiners are digging deeper and beginning to ask more questions about the lending function in recent Bank Secrecy Act exams. Could a BSA examiner possibly find loan fraud in your files that had not been detected by your bank’s…

You have been appointed the new Bank Secrecy Officer for your bank. You now feel like a deer caught in the headlights–what to do, where to start, who can help? All these thoughts are running through your mind… Webinar Description…

It’s time for a wrap on 2019 and a look towards 2020. This year-end wrap up will focus on looking at the 2019 year including beneficial ownership, CTR, and crimes listed on the SAR. We will look at the areas…

It’s time to put a wrap on 2018 and a look towards 2019. This year-end wrap up will focus on looking at the 2018 year including beneficial ownership, new CTR, and New SAR. We will look at the areas of…

International issues continue to light up the AML/BSA (Anti-Money Laundering / Bank Secrecy Act) scene this year. Virtual currency, OFAC (Office of Foreign Assets Control), PEPs (Politically Exposed Persons) continue to be hot buttons on the radar as we fine…

Get a complete update on Customer Due Diligence (CDD). We’ll look at exam issues, new and/or proposed rules, and all the information you should gather at the beginning of the relationship and throughout the relationship.  See complete description below. Click…

The Financial Crimes Enforcement Network (FinCEN) has issued a series of guidance’s on hot topics this year. This program goes to those issues that must be addressed. Marijuana businesses, elder abuse, virtual currency and model validation (see complete description below).…

This webinar will focus on how to conduct the new account interview to obtain the nature, purpose and transactional questions to surface our high-risk customers. Who are they and what should you be doing with their info—the BIG questions. Webinar…

During this program, we will look at the professionals who help the criminal enterprise. Sometimes a single individual and sometimes a business that will launder the proceeds of crime. FATF released in 2018 a report on these businesses that will…

Review your financial institution’s Customer Identification Program (CIP) with new Customer Due Diligence (CDD) rules pending. What does it mean to run your CIP on existing customers and members? What are the hot buttons that may be a problem with…

Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as mortgage lending. Think again. With the safety and soundness of the entire industry the…

Some people might think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as fair lending, TRID, HMDA, and UDAP. Think again. With the safety and…

This two-hour program will assist your bank in determining whether your BSA Compliance Program adequately includes controls, such as training, policies and procedures, monitoring, etc for loan products in addition to deposit products. It will also teach you how to…

Exciting new technologies bring with them new BSA/AML risk and exposure. This webinar will look at how to add these products to your customer relationships while managing and mitigating the new risk (see complete description below). Click Here for Webinar Description…

Does your sales team have roller coaster sales? Are you able to accurately predict how your month or quarter will play out against your sales goals? If not, you have not developed a Sales Team Success Formula, which is the…

A well-developed IT Audit Program will govern this process and provide the Board of Directors with assurances that the Information Security Program is implemented and working. This session will examine in more detail how the IT Audit Program integrates with…

Why are some banks more successful than others? It’s not how good the bank’s technology, finance and marketing departments are. It’s the bank’s compliance culture that drives success. Click Here for Webinar Description and Audience Why are some banks more…

Are you ready? We are focusing on the work flow and the adoption of beneficial ownership and controlling person procedures. This program will have up to the minute information on Customer Due Diligence from the procedural side. Webinar Description and…

Summary Many companies today recognize that employees at all levels of their organization need to exhibit leadership qualities, not just those in a managerial capacity. With more interdependence and cross-functional teams, the need for leadership skills is more important than…

The goal of this course is to recognize the fundamentals of booking Real Estate Loans that can weather the periodic economic storms that will affect your market place. Markets are governed by simple Economics, but never forget that economic conditions…

There are many types of business accounts with many different ways to do business at our financial institution’s today. What can be challenging is who is authorized to open, close and transact business at all the different avenues for business…

Learn how to open multi-tiered business accounts. Complex business structures with multiple business entities owners present unique challenges considering new Customer Due Diligence (CDD) rules. We will diagram and map out several complicated business structures and learn how to get…

This NEW high-intensity program has been developed to provide participants with the foundational knowledge and skills of Business Banking to: Improve Business Development Effectiveness Experience High Quality and Profitable Portfolio Growth Effectively Manage Portfolio Risk Accelerate Career Advancement Upon completion of…

ACE Credit Recommendation Reference Number: CFTA-0003 (CFT Course Code: A170) A well-developed, consistently applied process approach to communication that is combined with integrated, hands-on application of current and emerging business technologies.  In this course, students learn a process for solving…

The goal of this School is to develop analytical skills.  At the conclusion of the program, you will thoroughly understand and discuss subjects that need to be addressed as part of a comprehensive credit analysis report. Click Here for School…

Day One Business Development:  Getting Out of the Office Wednesday, September 6, 2017 9:00 am – 4:00 pm What does your branch have that alternate branch channels like mobile banking do not? The branch has you and your people. As…

This online seminar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and to excel at client acquisition. Business development isn’t about luck or magic. It’s not about being pushy. Webinar…

This webinar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and client acquisition. Business development isn’t about luck or magic (see complete description below). Click Here for Webinar Description and…

Summary Building customer relationships is the cornerstone to generating sales revenue.  This customized interactive workshop offers a consultative approach to selling.  Participants learn how to maximize their networking efforts (including using social networking) to develop prospects.  Each participant completes the…

What does your branch have that alternate branch channels like mobile banking do not? The branch has you and your people. As the number of branch transactions continues to fall, community banks must reassess the role of the branch manager.…

The Business Ethics course provides a unique multidisciplinary approach in critical analysis and integrates the perspective of philosophy with management, law, economics, and public policy; providing a clear, concise, yet reasonably comprehensive introductory survey of the ethical choices available to…

This interactive program relies on individual and collaborative exercises designed to establish a foundation from which administrative and support staff can build their business grammar skills. Participants will work on numerous exercises in sentence structure, pronoun and verb usage, word…

ACE Credit Recommendation Reference Number: CFTA-0018 (CFT Course Code: A236) The Business Math course provides a comprehensive coverage of personal and business related math topics (see complete description below). Click Here for Course Description and Audience The Business Math course…

FinCEN issued guidance on business models involving virtual currency. This guidance is intended to help financial institutions comply with their existing obligations under the BSA as they relate to current and emerging business models involving CVC by describing FinCEN’s existing…

Business Plans That Get Results guides you through the process of composing a business plan for audiences either internal or external to your company. After identifying various types and purposes of business plans, the speaker moves you through two business…

Financial professionals realize that mastery of their profession is not limited to preparing and presenting meeting briefings and firing off summary emails on business issues (see complete description below). Click Here for Webinar Description and Audience Financial professionals realize that…

This interactive program helps business professionals craft purposeful documents that their readers can use as management tools. Participants work on their own documents to ensure that their business writing is reader-focused, complete, consistent, courteous, clear, concise, and correct.  Topics to…

Would you like to learn how to write a great letter or e-mail that will not only soothe a complaining client but also turn him or her into a lifelong customer?  Or how to apply the secrets of Madison Avenue copywriters…

This business writing workshop focuses on how to become an effective business writer.  Excellent writing requires a reader/audience-oriented focus, an organized approach, and communication of clear images. TOPICS TO BE COVERED: Recognizing the characteristics of effective and ineffective writing. How…

This course is designed help participants integrate the analysis of risks associated with the industry, business and management of the company into the overall credit underwriting process. Webinar Description and Intended Audience This course is designed help participants integrate the…

The Allowance for Loan and Lease Losses (“ALLL”) represents one of the most significant estimates in an institution’s financial statements and regulatory reports. It is a valuation reserve established and maintained by charges against the bank’s operating income and is…

In our very competitive industry, people are looking for ease when it comes to service. This has caused Call Centers to blossom. And while there are excellent technological advances in this area, few companies address the unique needs a call…

PART ONE:  9:00 am – 12:30 pm What Did You Say? Increasing Your Active Listening and Communication Skills Becoming Socially Sensitive and Culturally Aware Making the Customer Feel Important (Establishing a Caring, Professional Manner) Conveying Empathy toward the Customer (Imagine…

Loan information on the Call Report provides critical credit information for regulators, especially in today’s environment. Examiners are reviewing call report schedules in much more detail than in the past. The rules for schedule RC-C dictate how loans are to…

The webinar will cover the latest revisions, including approved and proposed changes the Call Report. In addition, updates due to revisions in accounting standards, other areas of concern, and common errors made during call report preparation will be reviewed. Webinar…

Basel III risk based capital changes will be effective for the first call report filing in 2015. There is also additional service charge detail required for larger banks in 2015. Recent accounting updates affect the 2015 Call Report as well…

The webinar will cover the latest revisions, including any changes resulting from the banking bill recently signed by President Trump. In addition, updates due to revisions in accounting standards, other areas of concern, and common errors made during call report…

In 2017, the Agencies approved a new 051 form for domestic banks with less than $1 billion in assets which reduces the number of pages in the call report from 85 to 60 and eliminated 40% of the existing line…

This webinar will help you learn the classification priority for reporting loan information correctly. Learn when to code the loan based on borrower, when to code based on collateral, and when to code based on purpose. Webinar Description and Audience…

It’s one thing to conduct training in the workplace. It’s another thing to learn when you attend a training session, and the two don’t always go hand‐in‐hand. The ultimate goal of all dedicated trainers is to facilitate learning that ensures…

DAY ONE – BASIC CASHFLOW ANALYSIS Introduction:  This seminar will examine basic cashflow, the ways in which to calculate it, and its importance in the Credit Analysis process.   Participants will learn how to calculate cashflow from information contained in the…

After attending this webinar, you will walk away with a deeper knowledge of Cash Management, gain ideas from the other participants on how to implement the products and services your clients expect you to offer, conduct a risk assessment on…

Can you bank a CBD Oil customer? Can you bank a seller of CBD Oil? What if your employee is selling CBD Oil? What to do if anything? Many of these issues depend on your state’s definition of marijuana and…

The program will include a review of the major regulatory findings regarding the customer risk profile initial process along with the need for periodic monitoring. Additionally, we will discuss the corrective actions set forth in the recent BSA written consent…

CECL standards apply to all banks, savings associations, credit unions and financial institution holding companies, regardless of size that file regulatory reports for which the reporting requirements conform to U.S. GAAP. This program is designed to review the elements and…

Of the many new rules the CFPB finalized this past January, among the most complext is the ability-to-repay and Qualified Mortgage (QM) rule. This rule alone will have dramatic implications for the mortgage marketplace and will impact the product-level decisions…

Has compliance with the Bank Secrecy Act’s Customer Identification Program (CIP) requirements adversely affected your financial institution? Are you frustrated because you haven’t been able to close a loan or you can’t open an account because of your CIP policy?…

When and how do we close accounts? How should the check be made out? What to do when customers disagree on closing the account. This program will focus on the personal account issues of closing accounts and taking off signers…

Are you ready to learn how to coach and confront sticky situations effectively? Help is here. Honey Shelton, highly experienced trainer/coach has been teaching a method InterAction Training has coined, Coaching Choices, a proven, theory based approach to coaching others…

Create a framework of success for both employees and managers when it comes to coaching. Learn how to put coaching to work for you, your staff and your organization (see complete description below). Click Here for Webinar Description and Audience…

Summary Managing and improving employee performance is one of the most critical and challenging responsibilities any manager has.  Different from supervision, coaching requires a keen knowledge of individual employee skills or behavioral gaps and a commitment to work in partnership…

Summary Progressive companies recognize the role that Managers play in coaching for sales and service excellence.  Participants learn a model for coaching staff and reinforcing the team approach in reaching sales and service goals. The importance of positive and constructive…

Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is…

This 2-Day Workshop brings to life the color and law of Colorado real estate in day–to-day settings.  Three Colorado attorneys, all with real estate backgrounds, will emphasize a banker’s perspective of the topics below.  Attend and you will walk away…

The course description and registration information for this course will be available soon.  Please click your back button to return to the previous page.  Clicking on the CFT logo will take you to the homepage.  Please call 800-795-5242 if you have any…

Lending is all about risk management. This seminar is designed to take the “mystery” out of the commercial lending process and the confusing terminology often used by lenders. Webinar Description and Audience Lending is all about risk management. This webinar…

This seminar will begin with a brief overview of Commercial and Industrial (C&I) loan products including working capital lines of credit, ABL facilities, and equipment financing (loans/leases) and their typical structure. Webinar Description and Intended Audience This seminar will begin…

This workshop provides a review of the basics of commercial and small business lending from the application process to making an informed recommendation on a given commercial loan request.  This workshop will also cover the basic concepts of branch profitability,…

Construction loans for commercial real estate (CRE) remain a major part of commercial bank lending. Many community banks attempt to use versions of their residential formats and policies to administer commercial construction loans; however, this generally does not adequately control…

A well trained commercial lender is a commodity in today’s market that cannot be overlooked.  Whether you are a seasoned lender or new to lending, learning or refreshing your lending skills is a NECESSITY in today’s competitive banking environment!  Join…

ACE Credit Recommendation Reference Number: CFTA-0006 (CFT Course Code: A204) This course will give you the knowledge and skills you need to be an effective commercial lender (see complete description below). Click Here for Course Prerequisite Info Students are REQUIRED…

The Commercial Lending School delivers in-depth instruction in all facets of commercial lending, with an emphasis on financial analysis, cash flow versus profit, and loan structure.  Cases emphasizing small and medium-sized companies are featured. Click Here for School Curriculum and…

This program explores the key sections in a commercial loan agreement and the goals they help achieve. Within this structure, various covenants play an important role in protecting the bank should the borrower’s financial condition change. Webinar Description and Intended…

This two-part webinar will cover the key issues from the 2010 Interagency Appraisal and Evaluation Guidelines, tips for integrating them into your existing policies, and how CRE appraisals differ from residential reports. Webinar Description and Audience Part One – July…

The session will cover the entire loan process by which a “commercial real estate loan” is marketed, underwritten, approved, documented, “closed,” and monitored. The process will include examples of commercial real estate underwriting techniques and loan documentation issues. Webinar Description…

Seminar Description: Commercial loans secured by real estate constitute the largest and most risky category of specialized loans in a financial institution’s portfolio.  A significant number of commercial loans include real estate as primary or secondary collateral.  Regulators recognize this…

This webinar will look help your frontline protect your customer and your financial institution from common scams. We will look at holds and other defenses your institution has available and how to use them. Webinar Description and Intended Audience Has…

Summary Common Decency® provides managers with an understanding of the importance of fair and consistent treatment of all employees, as they may put themselves and their organizations at risk when they act unprofessionally or illegally.  The program emphasizes that there…

While many financial institutions have offered ARM products for decades, others only recently migrated from balloon mortgages to ARM products. Whether new to the ARM game or an old veteran this review of common problems with ARM loans will help…

Summary “Communicating for Success” teaches verbal and written communication techniques to use in a variety of workplace situations.  Participants will learn the 4 major pillars of effective communication.  They will master the art of face-to-face, phone, and e-mail communication. Participants…

Communicating with Executives offers a structured look at executive-level concerns, needs, and objectives to ensure you address them clearly and purposefully. You will get insights in what to give executives when interacting with them in any communication mode—and how to…

Working with other human beings can be challenging. Every relationship (personal and professional) is dependent on communication—and solid relationships depend on people accurately understanding one another. In this class you will learn to communicate with clarity, eliminate communication barriers, influence…

The Communication Skills for Business course explores the perception process that underlies and colors all communication.  It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication (see complete description below). Click Here for Course Description…

Unfair Deceptive Acts and Abusive Practices has now infiltrated the frontline thinking and behavior. What is your role in creating a complaint process at your financial institution as the first line of defense against fines, lawsuits and customer dissatisfaction? –…

A line-by-line look at the CTR and SAR forms and your requirements to file.  Timelines, identification, RSSDs, and exemptions will all be covered. Webinar Description and Audience Part One provides a through review of the Currency Transaction Report (CTR) process.…

Electronic filing of suspicious activity first came into being in March of 2012, and is here to stay. Electronic filing facilitates 24-hour analysis and very specific reporting. State of the art technology, instant global transmission of funds and the proliferation…

This session will cover key lending consumer compliance regulations (highlights of the Equal Credit Opportunity Act, HMDA, Flood, RESPA, Truth in Lending, and Fair Credit Reporting). It will also include a Bank Secrecy Act overview outlining “Five Reasons Lenders Should…

The new examination procedures replace those in the current “Customer Due Diligence – Overview and Examination Procedures” section of the FFIEC’s Bank Secrecy Act/Anti-Money Laundering Examination Manual. In addition, a new overview and examination procedures were developed for the beneficial…

Alert! Regulation CC Final Amendments Affecting Check Clearing. The Board is amending subparts A, C, and D of Regulation CC, Availability of Funds and Collection of Checks (12 CFR part 229), which implements the Expedited Funds Availability Act of 1987…

The webinar will include a supplementary booklet explaining each checklist requirement. And upon request, Anne will e-mail the individual checklists to anyone attending this webinar. The individual checklists will be formatted in Word and can easily be saved to a…

This two-hour program identifies the major compliance regulations that apply to commercial transactions and reviews particular issues from each of those regulations that cause problems for commercial lenders. Webinar Description and Intended Audience What? All of the regulations reviewed in…

This two-hour long program focuses on the compliance aspects of the new law, with particular emphasis on the provisions that were immediately effective or which are effective in the near future.  While the program focuses on selected provisions of the…

What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations “require” annual or periodic training? This session covers two topics that are usually “hot buttons” in exams.…

Read virtually any enforcement order these days and you’ll see a common theme: a criticism of the institution’s Compliance Management System, or CMS. The thought process goes like this: if the institution had a better way to identify, manage, and…

This webinar will look at the expectations/requirements related to a financial institution’s Compliance Management System (CMS). You will learn how best to utilize your resources to create an effective CMS, as well as, improve and/or enhance your current CMS. Webinar…

Carl Pry, a well known and highly respected compliance expert will be presenting a monthly one-hour compliance update that will address new items to be aware of, deadlines and what’s on the horizon. In a simple language webinar format that…

Join this fast-paced webinar to understand the application process with step by step instructions and actual examples that explain the requirements of applicable regulations in terms that are easy to understand. Webinar Description and Audience Which regulations apply to commercial…

Are you drowning in memos and information about “new” or revised compliance regulations? Do you know which regulations “require” annual training? One of the overlooked training topics is BSA (Bank Secrecy Act). What should lenders understand about money laundering and…

FinCEN has become the center point for global financial intelligence and is an integral element for attacking international money laundering and financing of international criminal organizations. Current transnational investigative strategies target command and control elements, including their financial infrastructure (see…

          DATE:  Wednesday, April 17, 2019 LOCATION:  Aqua Turf Club, 556 Mulberry Street, Plantsville, Connecticut DINNER CHOICES:  Roasted Prime Rib, Autumn Chicken, Pan Seared Salmon, or Vegetarian Lasagna SCHEDULE: 5:30 pm – Reception – Sponsored by The Bonadio Group…

You have finally received the new account training you have desperately needed and are now ready to open the account. You get all the customer information, you are ready to input the data and then the “Account Ownership” prompt appears.…

This two-hour program will address all three main categories – “Board and Management Oversight”, “Compliance Program” and “Violations of Law and Consumer Harm” – along with each of the categories 19 sub-components. Webinar Description and Audience WHAT? Recently, the FFIEC…

ACE Credit Recommendation Reference Number: CFTA-0007 (CFT Course Code: A205) In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products.  They also trace the…

This course will help you understand the basics of consumer lending. You will know the available lending products as well as the factor for granting a consumer loan. Learn about payment plans and how to match those plans to the…

This workshop provides a review of the basics of consumer lending from the application process to loan closing procedures.  The importance of loan pricing as it impacts the balance sheet and the income statement will be included. At the conclusion…

In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products.  They also trace the consumer lending process from developing and taking loan applications to…

This webinar will help you tame those scary real-estate-loan problems and will be particularly helpful to bankers wanting to offer consumer real-estate loans for the first time in several years. Webinar Description and Intended Audience Overwhelmed by the 2014 CFPB…

This program starts with reviewing the various types of contingent liabilities and why they are important. We then look at three “lines of defense” for determining and assessing contingent liabilities. Webinar Description and Intended Audience Determining and assessing a borrower’s…

Financial institutions are required to complete transactions for customers involving Power of Attorney documents. To protect your financial institution’s interests when using these documents, it is imperative to understand the basic do’s and don’ts. Webinar Description and Audience Financial institutions…

Your subscription to the Core Compliance Suite (CCS) will include quarterly, two-hour webinars focused on the most recent changes to the compliance landscape.  You’ll also enjoy six (6) of the most popular compliance webinars we currently offer (see list below).…

Get an excellent overview of the core management skills all good managers need to function at their best (see complete description below). Webinar Description and Intended Audience All too often, managers are thrust into their roles without enough formal training…

Corporate Account Takeovers (CATO) have a significant impact on financial institutions and losses continue to increase. Approaches used by cybercriminals are advancing with new malware tools or new fraud such as Business Email Compromise. Webinar Description and Audience Corporate Account…

Ready, Set, Go!  It’s time to implement new CDD rules for legal entities customers. Final rules go into effect on May 11th, 2018. This is a practical approach to implementation of the regulation for legal entities and consumers. Webinar Description…

The Foreign Account Tax Compliance Act (FATCA) will have far reaching implications for all financial institutions. Changes begin this Spring when US financial institutions are required to report interest payments on many foreign accounts on form 1042S. Now foreign financial…

December 31, 2019 brings the end of reporting certain nonresident alien interest without a foreign taxpayer identification number. During this program we will focus on writing nonresident alien procedures for your frontline and back of the house staff. Are you…

Why aren’t your salespeople consistently hitting their sales targets? Inconsistent sales are a direct result of erratic sales habits and can wreak havoc on forecasting and managing the growth of your group’s sales. As sales manager, you must assess if…

Bankers should view CRA ratings as a game. You need to learn how to play the game well. The challenge of playing the game is made more difficult as the agencies continuously change the rules of the game. This program…

This webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that you are effectively…

Bankers should view CRA ratings as a game. You need to learn how to play the game well. The challenge of playing the game is made more difficult as the agencies continuously change the rules of the game. This program…

Fundamental principles and features and Commercial Real Estate (CRE) appraisals are covered in this two-hour webinar. Webinar Description and Intended Audience Fundamental principles and features and CRE appraisals are covered. Highlights: Types of appraisals by format What to look for…

This session will cover the key issues from the December 2010 Interagency Appraisal and Evaluation Guidelines, the October 2018 Frequently Asked Questions on the Appraisal Regulations and the Interagency Appraisal and Evaluation Guidelines, tips for integrating them into your existing…

This program covers the key variables and concepts for determining CRE cash flow and transaction-level stress-testing. We’ll learn that CRE cash flow involves more than earnings before interest, taxes, depreciation and amortization (EBITDA) for a debt service coverage (DSC), and…

As banks continue to deal directly with CRE loans as a major portion of their loan portfolios, plus indirectly through income-producing or rental real estate holdings that affect customers, it is important to “get beyond the numbers” and assess the…

The “big bank” had a “big problem” — an ill-advised, completely over-exaggerated sales culture. They bragged and boasted for years about how it was the leader of the pack when it came to cross-selling. Sometimes when you make unrealistic sales…

Designed for banks and credit unions that are serious about taking customer service up a notch, this dynamic webinar will help raise the bar when it comes to getting employees on board. – see complete description below. Click Here for…

The business of selling is a numbers game. And to hit those numbers, you need a structured system that measures activity and produces extraordinary sales performance and revenue. This Sales Managed Environment® (SMETM) webinar will introduce you to tools and…

There has been an explosion of sexual harassment allegations in both the press and in complaints to employers. Harassment is certainly not new. Yet, now there is a new environment, new support and motivation to come forth. Webinar Description and…

Are you creating the first ERM Program for your bank? Or do you want to ensure your current program is complete, yet simple? If you answer “yes” to either question, this webinar is for you! Webinar Description and Audience Are…

Attend this proactive webinar and learn how banks make lending decisions based on the five (5) C’s of credit – capacity, capital, collateral, conditions, and character! The webinar will cover the basics of the three (3) main areas of lending-…

Attend this NEW training and you will experience discussing and analyzing  “real life” case studies and loan requests. This is NOT a traditional credit analysis class that solely examines financial statements. Join Mark Tyrpin, a Senior Lender at a large…

Are you aware of all the requirements when it comes to disclosures, timing requirements, and payments? This webinar will cover the in-depth credit rules in Reg. Z, as well as other requirements. Webinar Description and Audience Credit card issuers and…

During this program we will conduct staff training to detect and prevent four big crimes against your customer. We will look at the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking. Webinar…

Do you still put a piece of paper into a sleeve and give it to the customer and call it a CD? It might be old fashioned but many institutions still handle nonnegotiable CDs much like they handled the negotiable…

Click Here for Webinar Description and Audience You start by understanding what types of ID potential members are likely to have, how reliable they are, and the information that each provides. Let’s look at all the different types of identification…

There is a very important process to follow in order to cross sell and develop advocates. This webinar will help you create a foundation to do just that (see complete description below). Click Here for Webinar Description and Audience Your…

Summary In today’s increasingly diverse workplaces, progressive organizations recognize the need for staff to communicate with  customers and employees who originate from diverse cultures.  “Cross-Cultural Communication”  teaches verbal communication techniques to use in a variety of workplace settings.  The program…

Effective cross-selling training will provide your staff with the tools necessary to understand the buying process, increase their confidence when presenting your scope of services, and can contribute to increasing your share of the consumer market. Every customer contact employee,…

This new and interesting approach to customer service trains people to look for clues from the customer to properly help clients. Using the latest knowledge about visual, and verbal clues, webinar attendees will be introduced to new methods of delivering…

This is a good review of the Currency Transaction Report (CTR) process. We will cover completing the form and go all the way to maintaining exemptions.  Learn more about who we can exempt and who we cannot exempt.  Learn how…

The countdown begins for implementation of the New Currency Transaction Report. In this line-by-line program, we will review the interesting changes in the new report and some of the challenges (see complete description below). Click Here for Webinar Description and…

The new CTR report has continued to bring challenges to our industry. In this program we will cover the new FinCEN rule authorizing an exception to the requirements of 31 CFR 1010.311 and 1010.313 regarding the reporting of currency transactions (see…

The webinar will go line by line through the CTR. You will learn how to avoid pitfalls and common errors. These errors can cost you time and penalties in corrections. You will receive a large handbook of common scenarios at…

After completing this course, the participant will have an enhanced understanding of the importance of creating and maintaining an adequate Allowance that is legally defensible and insures the bank is operating in a safe and sound environment under the CECL…

Did you know that the Consumer Financial Protection Bureau (CFPB) doesn’t verify all the facts alleged in these complaints? There have been well over 150,000 complaints so far and the numbers are growing! – see complete description below. Click Here…

The goal of this webinar is to give you the tools to avoid customer conflict and manage it effectively when it happens. You will take a service self-inventory, will then learn how to differentiate between different types of complaints, how…

Join us for a webinar covering Customer Due Diligence & Beneficial Owners. Webinar Description and Intended Audience Join us for a webinar covering Customer Due Diligence & Beneficial Owners. Covered Topics: Formalizing & Enhancing you Due Diligence Program Who’s Responsible?…

This program will evaluate CDD and EDD regulation, exam guidance and provide thoughts on how to proceed with a program that is sales friendly to the account holder. We look at the regulation line-by-line and what to expect with these…

How to open accounts under your Customer Identification Program (CIP) continues to be a “hotspot” in BSA examinations. We will review 30 types of accounts and examine who the customers are for CIP purposes. You will learn how to operate…

The Customer Service course will help you discover why improving your service to consumers is a career investment.  Learn how to provide service that meets the needs and expectations of every consumer (see complete description below). Click Here for Course Description…

Finding new ways to help people solve problems and get things done is why there are goods and services in the first place. In the Customer Service Innovation course, a vital need is filled by delivering the essential service guidance that can…

In this session, we will share practical “how to” advice that everyone can easily understand and instantly use. We’ve all heard it said a thousand times that ‘practice makes perfect’. However, in my experience, only ‘perfect practice makes perfect’ (see…

Who determines the value of the service being delivered at your institution? Good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution…

Where do you stand with your cyber security preparedness? Have you adequately updated your Information Security Program, Enterprise-wide Information Security Risk Assessment, and other related policies, plans, and programs? Have you completed a Cyber Security Assessment? Is your Board periodically…

Criminals looking to buy or sell their illegal items have long depended on the black market to conduct their trades. With the evolution of technology, we have brought these markets to the internet. Webinar Description and Audience Criminals looking to…

This update addresses changes to the FFIEC IT Examination Handbook by providing a revised mapping in Appendix A to the updated Information Security and Management booklets. Webinar Description and Intended Audience For the last two years, institutions have been building…

The past few years have seen significant developments in real estate appraisals and evaluation rules and regulations. Revised Interagency Guidelines and new rules under Reg Z have been issued, and we’ve seen additional requirements finalized recently due to Dodd-Frank. Just…

What is “appropriate” work appearance? Do you have the right to tell employees what to wear? How much can an employer dictate styles of dress, hair, perfume or jewelry? When do company appearance rules become discriminatory or violate employees’ legal…

Summary We know that managers and employees spend the vast proportion of their time engaging in some form of communication with others.  Though intending to share information, sell others on new ideas, provide employees with feedback, and influence behavior in…

The one thing that changes everything in the workplace is trust. Nothing is as fast as the speed of trust whether we are talking about building it or destroying it. Dysfunctional teams can poison the culture of your company. This…

On a daily basis a financial institution is faced with having to comply with a multitude of legal documents that are served on it. These documents can order the financial institution to produce confidential customer information, hold depositor funds, and…

This two-hour webinar explains the current FDCPA requirements, recent enforcement actions, and the direction of proposed changes. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Intended Audience What? In…

Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that…

Summary Managers and executives have difficulty “letting go”. They may struggle with delegation and ultimately try sometimes to do everything themselves?  Delegation is difficult for all managers, but can be especially challenging for those who have a technical background. The…

Summary This program provides sales professionals with skills to use in a number of sales presentation settings.  Master the art of face-to-face, virtual, and phone communication for productive sales calls. Learn techniques on delivering information in a persuasive manner.  This…

During this program we will cover some of the major issues that affect the compliance of your financial institution from these regulations. This program is designed for new deposit compliance officers and those who need a good review of each…

The Deposit Accounts and Services course provides the tools you need to effectively open deposit accounts and help potential customers make the best account choices. It will increase your understanding of the different types of account ownership (see complete description below).…

In this session, we will examine how a bank might review its depositor composition and changes in that makeup over the past decade to better craft pricing strategies and design products aimed at meeting the needs of depositors, without blowing…

2013 brought many changes to the deposit side of your financial institution. In this year end review we will highlight the changes for 2013 and the hot exam spots for your financial institution (see complete description below). Click Here for…

Deposit Operations has many changes this fall. During this webinar we will help you design your procedures for new Regulation CC changes. We will also cover Nonresident Alien reporting and other interest reporting topics such as CP 2100 and more.…

Your compliance team will review overdraft program issues, nonresident alien interest reporting, Regulation CC changes, FDIC insurance calculation changes, OFAC reporting changes and IRA reporting numbers and changes. Webinar Description and Intended Audience During this program we will highlight the…

What is cooking on the deposit regulation side this Spring? Customer Due Diligence (CDD) rules, Regulation CC (Availability of Funds and Collection of Checks) and Prepaid Cards may be a few of the hot buttons. You may also want to…

This fast-paced seminar provides practical guidance to develop and maintain a risk-based compliance audit program. Have you been watching the amounts of recent civil money penalties for compliance violations? – see complete description below. Click Here for Webinar Description and…

A new account representative handles all types of customers and legal ownership. To be a “star” takes an enormous amount of both technical and personal skills. This program is a good foundation to develop your star qualities (see complete description…

Service, Technical and Compliance skills are needed to develop the star in your institution. This webinar focuses on the compliance and technical skills your teller needs to be successful at his or her job. – see complete description below Click…

This webinar will take you through a step-by-step process to develop Risk Assessments to address key areas of your institution. The presenter will share her experience in developing an enterprise-wide process to conduct Risk Assessments in a practical, sustainable, and…

We’ve all heard the news concerning the breach at Equifax. It isn’t a matter of “if” but “when”, when it comes to an event that exposes confidential customer or corporate information. Any breach regardless of the type or size can…

This program focuses on the proper method of delineating an assessment area. In addition to reviewing the basic building blocks of an assessment area the program also considers the impact of the assessment area on the CRA performance evaluation. The…

What is a Remote Deposit Capture Program? Do you need to enhance yours to ensure you have effectively addressed all the key elements? Should you enhance your RDC Agreement, your Suitability Analysis, Risk Assessment process, Site Visit, and the Customer’s…

You can cold call, direct market and network but the single most effective way to meet new prospects is to be introduced to them by someone of influence. This sales course will help you understand the basic benefits and fundamentals…

Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome.  Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that…

For the past 6 months there has been much discussion of the new federal Fair Labor Standards Act (“FLSA”) salary basis regulations. The FLSA governs the payment of overtime compensation, and more importantly for purposes of this discussion, the circumstances…

We’ll explore when and why you should use different tools depending on the circumstance or your objective. This presentation will be a deep dive into digital marketing geared towards people who have responsibility over marketing initiatives. Webinar Description and Intended…

Determining board compensation is often the responsibility of the Compensation Committee. In this webinar, we will discuss director compensation trends including a general breakdown of the various components included in the total director compensation package. Webinar Description and Intended Audience…

Diversity alone doesn’t move your entire business forward—inclusion is an integral part. Even if a company is vastly diverse yet unique perspectives aren’t being heard the culture will suffer. All people need to feel a sense of belonging. Inclusion is…

Summary In today’s ever-changing workforce, it is good business for organizations to recognize and value the diversity of staff, whether the diversity stems from ethnicity, gender, multigenerational or simply diversity of perspective.  The “Diversity without Adversity” workshop raises managers’ and…

This webinar will cover standard trust-opening procedures and many “dos and don’ts” that arise as trusts and account holder situations change. We will look at state specific issues including LDPS on trust accounts. Webinar Description and Intended Audience Many customers…

This program will look at power of attorney “dos and don’ts” and how to prevent your institution from making costly mistakes in handling these high-risk documents. We will also provide you with some guidance about what procedures you should have…

The Consumer Financial Protection Bureau (CFPB) in October released four guides for those charged with handling money on another’s behalf. The guides – which cover powers of attorney, court-appointed guardianship, trusteeship and designated payees for government benefits – outline responsibilities…

What is “appropriate” work appearance? Do you have the right to tell employees what to wear? How much can an employer dictate styles of dress, hair, perfume or jewelry? Where do company appearance rules become discriminatory or violate employees’ legal…

We know where our current customers live and operate their businesses, and we have access to internal product and service utilization. Given this wealth of information, why aren’t more organizations utilizing it to improve results? Webinar Description and Intended Audience…

The purpose of this program is to identify the key components in the due diligence process in order to effectively analyze business opportunities. Participants will learn about the importance of conducting due diligence on investment and loan proposals. At the…

E-commerce continues to have a dramatic impact on virtually every aspect of business. And following the 2009 recession on electronic commerce, its role is even more critical. Packed with the most cutting-edge coverage available, this course equips students with a solid understanding…

Most credit reporting disputes are handled through the e-OSCAR/ACDV system, which has had recent updates that affect data furnishers’ legal obligations in regard to these disputes. This is an active area of litigation and regulatory scrutiny that is consistently being…

The world of electronic banking continues to evolve, and bankers need to keep pace with technology and customer preferences. Recent surveys indicate that 51% of adults in the U.S. bank online and 32% bank with mobile phones. Webinar Description and…

The world of electronic banking continues to evolve and bankers want to keep pace with technology and customer preferences. Recent surveys indicate that 51% of adults in the U.S. bank online and 32% bank with mobile phones. Customers expect more…

Most loans on the books move from closing to full payout in accordance with the terms of the loan without the requirement of a serious collection effort. Unfortunately, some loans will not perform as expected due to a number of…

        DATE:                          Wednesday, May 15, 2019 LOCATION:                  Aqua Turf Club, 556 Mulberry Street, Plantsville, Connecticut DINNER CHOICES:       Roasted Prime Rib, Autumn Chicken, Pan Seared Salmon, or Vegetarian Lasagna SCHEDULE: 5:30 pm – Reception 6:30 pm – CBA Events Update…

ACE Credit Recommendation Reference Number: CFTA-0008 (CFT Course Code: A195) This macroeconomics course applies economics to phenomenon that students are familiar with and interested in.  This course teaches students how economic analysis can be applied to virtually anything of interest, thus helping…

The Effective Business Communication workshop will focus on using e-mail strategically to achieve team goals. The class will use editing drills, writing exercises and hand-outs featuring real-world, practical tips. The program will cover the following broad topics: • Developing your communication…

This Effective Business Writing course helps you to improve your written communication skills.  Good grammar and punctuation skills are prerequisites for this course (see complete description below). Click Here for Course Description and Audience This Effective Business Writing course helps…

Combined with the personality assessment tool used to evaluate each participate, this effective communication workshop helps participants examine their own communication styles and provides them with practical techniques for communicating as managers and supervisors.  This workshop also focuses on how…

The use of effective delegation skills is a high impact management tool.  Properly utilized, it can help develop staff, share expertise and expand accountability for results across the organization.  Managers and supervisors also benefit by having more time for essential planning…

This Effective Referrals course will provide participants with the skills needed to make confident and effective referrals. This course supports the Relationship Selling model used in the Introduction to Relationship Selling course. After successfully completing this course, you will be…

Do you want your staff to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on retail performance management – it’s the key to the…

One of the saddest and most disturbing crimes is watching our elderly suffer from financial exploitation. It could be a romantic scam, check scam, problem with a caregiver, unusual transactions of the customer’s account and it is costing your customer…

ACH, ATM and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to…

As consumers become more and more dependent upon electronic transactions for making deposits to and withdrawals from their accounts, it is imperative that all deposit personnel understand the financial institution’s rights and responsibilities with regard to the Electronic Funds Transfer…

An employee is powering through their email to get caught up on the backlog, a convincing message from an old colleague entices them to click on the hyperlink provided. They now find themselves on a strange website that suggests danger.…

Your bank’s success depends on your employees. Research shows employees are more likely to embrace change if they understand the forces driving the change. They also want to know, “What’s in it for me?” This seminar combines candid conversation and…

Summary Studies conducted across hundreds of organizations have demonstrated a correlation between emotional intelligence (EI) and effective performance.  In today’s fast-paced and ever-changing work environment, superior intellectual, technical and analytical ability is not enough.  In fact, EI has been shown…

During the past decade, American businesses have shifted their focus in human resource management and labor relations to employment issues such as wrongful discharge, sexual discrimination, and other employee rights (see complete description below). Click Here for Course Description and…

This presentation specifically addresses employment compliance obligations extending to community banks from federal laws, regulations and courts. In light of increased activity at the state and local government level, we will also discuss emerging obligations of an employment character from…

As we enter 2019, we have gained much more insight concerning community bank employment compliance priorities, both at a federal and local level. This session is designed to update human resource professionals regarding developments and proposals that have unfolded from…

The Trump administration has now released its final regulations, implementing changes to the federal white-collar overtime exemption tests. This subject has been complex and controversial since significant changes were first introduced by the prior administration. The new final regulations are…

This program provides information not just on what records you should keep and for how long, but on the several underlying and even more important issue of record creation, storage, and the DON’Ts which create the major liabilities (see complete…

Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments. You will not want to miss this webinar! The information provided will produce confidence and…

Trusts, Estates, and business accounts all have individuals who own assets and receive checks. These entities have big dollars and high risks when handling their checks. The questions of who can endorse these types of checks and how they should…

This three part consumer lending webinar takes participants from the philosophy of consumer lending, all the way through how to make a solid loan decision that benefits both the customer and the financial institution (see complete description below). Click Here…

Environmental due diligence is an important risk management tool in the underwriting and closing of commercial real estate loans. This webinar will cover the environmental aspects of the OCC’s risk management guidelines for commercial real estate lending as well as…

This webinar focuses on the many aspects of equipment lease financing, from structure and documentation to monitoring and administration. It will also include a review of the OCC Lease Financing Guidelines. Both new and experienced equipment lease financing lenders will…

A two-hour Escrow Account Compliance webinar covering the latest requirements, guidance, best practices, and compliance hot spots. Webinar Description and Audience Compliance with the escrow requirements can be tricky. The rules are often vague, some terms are not defined and…

There are several lending laws and regulations out there that require escrowing of taxes, insurance, and similar fees. And not only are there rules that require escrows, RESPA then mandates the accounting for the escrow be maintained pursuant to specific…

Understanding disclosures, signatures and electronic storage may be crucial to your institution’s success in upcoming examinations and in day to day business at the bank. There are federal and state considerations to take into consideration. In this program learn the…

Rated the most dynamic teller training experience, CFT is pleased to bring back by popular demand, the Essential Teller Issues Workshop.   You will want all your tellers to take part in this high impact learning experience. Recently revised the program…

The Essentials of Banking seminar looks briefly at some topics chosen from CFT’s flagship course, Principles of Banking.  The program helps participants understand how banking has evolved to become the industry it is today and provide a better understanding of…

Summary More often today, organizations ask employees to manage complex projects.  Often these employees do not have significant experience managing projects or are not provided with training on how to effectively manage the project, resulting in inefficiencies and project failures.…

There has been an explosion of sexual harassment allegations in both the press, and in complaints to employers. Famous media people, executives, and public and corporate managers have suddenly had careers damaged or ended due to their improper behaviors. Harassment…

Has your financial institution established an initial Enterprise Risk Management (ERM) program or are you still struggling with getting started and understanding what it should look like? For those institutions frustrated with the concept of ERM or feel it’s too…

Financial Projections are an overlooked but important component of the credit process. Although essential for startup businesses (which have no historical financial information), they are also significant for established businesses, as well. Webinar Description and Intended Audience Financial Projections are…

Summary Organizations that win in today’s highly competitive marketplace know the importance of exceeding their customers’ expectations and providing superior customer service.  This workshop is aligned with the organization’s mission and service standards and customized to meet the needs of…

In this comprehensive webinar, Excel expert David Ringstrom, CPA, teaches you how many Excel functions and features can be used to create adaptable and easy-to-maintain budget spreadsheets. David explains how to separate inputs from calculations, build out a separate calculations…

In this comprehensive session, Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the accuracy of your Excel spreadsheets. To help you create spreadsheets that are free of errors, David demonstrates how…

In this session Excel expert David H. Ringstrom, CPA shares numerous techniques that you can use to work with charts more efficiently. David will teach primarily from Excel 2010, but will also demonstrate new charting capabilities in Excel 2013 (see…

When you attend this live presentation, you’ll learn from Excel expert David Ringstrom, CPA, how to implement multiple techniques to create spreadsheets that are interactive, accurate, and user friendly. He demonstrates how to use a variety of Excel’s form controls…

Are you frustrated with duplicates frequently showing up in your spreadsheets and don’t know how to identify and manage them? If so, you’ll want to attend this live webcast presented by Excel expert David H. Ringstrom, CPA. Webinar Description and…

Four years after Apple’s iPad tablet debuted, Microsoft finally released Excel for iPad. Although a powerful and useful product, this is not your desktop version of Excel. In this session Excel expert David Ringstrom gets you up to speed on…

In this helpful session, Excel expert David Ringstrom, CPA, shares various ways you can streamline filtering tasks, including little-known shortcuts, such as Custom Views and the hidden AutoFilter command. Webinar Description and Intended Audience In this helpful session, Excel expert…

When users are unaware of ways to benefit from Excel’s filtering features, they can spend a great deal of time sorting data. In this webinar, Excel expert David Ringstrom, CPA, discusses a number of techniques you can use to quickly…

David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in the Office 365 version of Excel. David draws your attention to any differences in the older versions of Excel (2019, 2016, 2013,…

Learn how to implement internal control features in Excel spreadsheets. Your presenter, David Ringstrom, CPA, will use a simple invoice to show ways to control actions in an Excel spreadsheet, as well as protect worksheets and workbooks from unauthorized changes…

This presentation is designed for those who haven’t worked with Excel spreadsheets before or who haven’t used them in a few years. Excel expert David Ringstrom, CPA, walks you through the basics of Excel spreadsheets, providing the knowledge needed to…

Many users rely on VLOOKUP for basic look-up functionality in spreadsheets, but are often unaware of ways to improve the integrity of this venerable function. In this session Excel expert David H. Ringstrom, CPA introduces the VLOOKUP function, and then…

When it comes to managing large spreadsheets, users often feel stressed about a multitude of issues. In this beneficial presentation, Excel expert David Ringstrom, CPA, demonstrates a number of ways you can manage large spreadsheets with confidence. Webinar Description and…

In this comprehensive presentation, Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the integrity of your Excel spreadsheets. You’ll also discover methods for auditing the spreadsheets created by others. Webinar Description…

David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in the subscription-based Office 365 version of Excel. David draws your attention to any differences in the older versions of Excel (2019, 2016,…

Excel expert David H. Ringstrom, CPA, focuses on the basics of using Excel pivot tables in this informative presentation. Pivot tables empower you to easily create reports from complex data, simply by using your mouse. Webinar Description and Audience Excel…

David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in Excel 2016. He draws your attention to any differences in Excel 2013, 2010, or 2007 during the presentation as well as in…

Seminar Description and Audience This popular one-day InterAction Training program delivers creative and realistic strategies in promoting successful job performance. Often supervisors are the emerging leadership at your financial institution. Invest in their success and enroll them today in this…

Summary Leaders at all levels of an organization benefit by demonstrating    executive presence.  Senior management will take note of such leaders and keep them in mind for future higher level assignments.      Especially today, from a succession planning standpoint, organizations…

This webinar will focus on the primary elements of the executive total compensation package and how these elements can be utilized to motivate and incentivize members of the senior leadership team to effectively achieve the Bank’s strategic goals. Webinar Description…

Extraordinary Impressions raises the bar in customer service and establishes a higher standard of excellence compared with our competition. This results-oriented workshop focuses on service—the biggest reason customers stay with us forever—or move to our competitors! Extraordinary Impressions hones the…

The Fair Credit Reporting Act has been in effect since 1971, but has been amended substantially over the years, most recently by significant changes in the FACT Act. Even though this regulation is an “oldie but goodie”, there are still…

There are numerous compliance challenges, ranging from what you can tell one joint applicant about the other applicant’s credit, to when the FCRA portion should NOT be included with the adverse action form. What should your financial institution be doing…

This information packed seminar provides a refresher on the basic concepts of fair lending. It also explains recent fair lending problems, the corrective action required by the agencies, the penalties imposed on the bank, and steps your institution can take…

Fair Lending training isn’t just for employees in the loan areas. Every employee having contact with a potential applicant needs to understand the basic requirements of Regulation B (and Equal Credit Opportunity Act) and what actions might discourage “a reasonable…

Do you know what changes the CFPB has brought to Fair Lending with a focus on “data driven” information and consumer complaints? Has your regulator issued any recent enforcement actions? How will your institution be evaluated in the next Fair…

Fair lending requirements have been, and continue to be, a primary focus for examination teams from the Consumer Financial Protection Bureau down to your state banking regulator.  Join Regulatory Compliance Counsel Michael Christians as he walks webinar participants through the…

This information-packed webinar explains recent fair lending problems, corrective action required by the agencies, penalties imposed on the bank, and steps your institution can take to avoid similar problems. Pending developments that will have a significant impact on Fair Lending…

A Fair Lending Risk Assessment is an offshoot of your compliance management program risk assessment and typically will include a review, either by an internal party at your bank or by a third party, of your written policies and procedures,…

Join Jerod Moyer of Banker’s Compliance Consulting for a two-hour webinar dissecting the compliance requirements related to Fair Lending. Webinar Description and Intended Audience Fair Lending is one of those compliance topics that continues to be on examiner’s “hot” list.…

Fair lending is a hot topic right now, as always. Despite changes in the regulatory and enforcement environment, there are issues every lender should be aware of. As well, there are new ways of looking at lending patterns, activities, and…

We will review the numerous subparts and appendices in both the CFPB’s and FRB’s Regulation V and the FCRA and FACTA. Although none of the provisions is new, program participants frequently comment that they never heard of some of the…

During this webinar we will review coverages of accounts and how the FDIC categories of insurance covers our customers.  Also, we will cover the FDIC changes which were released on July 30, 2019. These go into effect on April 1,…

First the Regulators rolled out the Cyber Assessment Tool (CAT), then one year later the FDIC released its new Information Technology Risk Examination Program – or InTREx for short. The examination work program incorporates many of the work steps and…

First the Regulators rolled out the Cyber Assessment Tool (CAT), then one year later the FDIC released its new Information Technology Risk Examination Program – or InTREx for short. – see complete description below Webinar Description and Audience First the…

          DATE:  Wednesday, March 20, 2019 LOCATION:  Aqua Turf Club, 556 Mulberry Street, Plantsville, Connecticut DINNER CHOICES:  Roasted Prime Rib, Autumn Chicken, Pan Seared Salmon, or Vegetarian Lasagna SCHEDULE: 5:30 pm – Reception 6:30 pm – A Washington Perspective…

On May 29, 2013, the U.S. Department of Treasury, along with several federal agencies, including the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, published the Final Rule on the…

Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance program changed with the changes in regulations?  Need to…

This webinar covers the need to cultivate real relationships with those you coach, practical standards to assess them by, effective ways of offering feedback, and helpful proactive follow-up activities. It also discusses the key steps involved in applying the ADDIE…

It’s out!  The long awaited revision to the FFIEC BSA examination manual has been released.  What’s new and what’s not will be covered in this webinar.  The manual has changes and wording updates throughout (see complete description below). Click Here…

These two programs have two different objectives. InTREx is used by FDIC examiners to conduct an examination against the institution where the FFIEC Cybersecurity Assessment Tool (CAT) can be both an examination tool and a self-assessment tool. Both provide extreme…

The FFIEC continues to update regulatory guidance for financial institutions. In general, there is a delay from the initial release of new regulatory expectations and their implementation in examination and auditing processes. With a few years of marinating, the FFIEC…

The FFIEC released guidance on social media risk management compliance on December 11, 2013. This guidance was intended in part to help financial institutions understand and successfully manage the potential risks with social media. Why? Webinar Description and Audience The…

The FFEIC has completely re-written and significantly changed the Information Security Handbook. The Handbook represents an integration of concepts from Cybersecurity Guidance, Management Guidance, and other elements released in the past 10 years. Webinar Description and Audience The FFEIC has…

In addition to the guidance, we will explore applied risk management concepts for mobile banking solutions. Focus will include Mobile Risk Assessments, integration into Information Security Programs, Third Party Risk Management, and effective IT Auditing. Webinar Description and Audience Mobile…

ACE Credit Recommendation Reference Number: CFTA-0022 (CFT Course Code: ACC201) The Financial Accounting course covers accounting terminology; the recording and classifying of financial transactions, including analyzing, journalizing, and posting; the preparation of the trial balance, work sheet and financial statements;…

The Financial Crimes Enforcement Network (FinCEN) is proposing rules under the Bank Secrecy Act to clarify and strengthen customer due diligence requirements for banks (see complete schedule below). Click Here for Webinar Description and Audience The Financial Crimes Enforcement Network…

Financial Institutions often extend loans to borrowers with terms exceeding one year. These Term Loans generally finance capital assets used to generate revenue for the firm. Unlike short term Lines of Credit, where the primary source of repayment is derived…

Financial Markets and Institutions offers a unique analysis of the risks faced by investors and savers interacting through financial institutions and financial markets, as well as strategies that can be adopted for controlling and managing risks. Special emphasis is put…

In the midst of today’s shifting financial environment and fast-paced, changing lives, solid financial planning is more important than ever. Personal Financial Planning provides students with the tools, techniques, and understanding they need to define and achieve their financial goals…

Technology solutions used by retail and commercial customers for financial needs have exploded in recent years. These solutions have been coined as FinTech, for Financial Technology. This session will overview FinTech and compare them to existing solutions offered by community…

With little differentiation between products, pricing and technology one of the most impactful ways to set your organization apart from the competition is through outstanding customer service, especially with new customers (see complete description below). Click Here for Webinar Description…

What does it take to be an effective supervisor today? With downsizing, rightsizing, doing more work with less people to name a few, the effectiveness of the supervisor is called into question like never before (see full description below). Click…

Generating low-cost core deposits is again an urgent strategic priority for financial institutions nationwide. In this highly-competitive, rising-rate environment, demand for core funding is high, and many community institutions are scrambling to keep pace. Webinar Description and Intended Audience Generating low-cost…

Join us for a webinar covering the flood insurance compliance HOT SPOTS. We will cover the latest requirements, guidance, best practices and compliance hot spots. Webinar Description and Audience Join us for a webinar covering the flood insurance compliance HOT…

This two-hour webinar explains the requirements of communities to take adequate floodplain management measures and how a community falls into a suspended status. In addition, we will look to see how a community can be reactivated once a suspension occurs.…

This two-hour webinar explains the new laws and final regulations. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Audience WHAT? Flood Insurance rules have changed continuously over the past…

This webinar will concentrate on some of the more vexing issues in flood compliance, such as monitoring, contents coverage, and the ever-present condo problem, by talking through sample scenarios and explaining best practices in keeping your portfolio covered. Webinar Description…

The flood insurance regulations have been around since 1996, yet examiners continue to cite numerous violations and fines. Flood has been announced as one of the regulators’ principal areas of concern. We’ve also had changes in the law, with the…

The remittance transfer rule applies to transactions that (i) qualify as remittance transfers, and (ii) are sent by people or companies that qualify as remittance transfer providers. This rule is a part of Regulation E.  Remittance transfers are electronic transfers…

We live in an ever-changing technological world with software and applications for everything imaginable. So why isn’t there an app for preventing financial institution fraud? Webinar Description and Intended Audience We live in an ever-changing technological world with software and…

Learn to identify, detect, investigate, and prevent financial fraud with fraud examination. Study and understand the nature of fraud investigation today with memorable business examples and numerous actual fraud cases to ensure your understanding of today’s most important fraud concepts…

There has been a dramatic increase in the number of fraudulent cashiers checks. Virtually every day a warning is distributed by financial institution regulatory authorities stating that fraudulent cashier’s checks are being issued in a specific financial institution’s name (see…

This program has been designed for lenders and credit analysts who require the knowledge to analyze the credit-worthiness of a businesses. Participants will learn how to analyze the financial statements of various types of businesses and how to structure financing…

Description: Conducted completely in Spanish, this workshop is for bilingual professionals to help them understand the differences in both language and culture across the many Spanish-speaking countries represented by their customers. The focus of this class is to learn the…

Did you know the CFPB spent ONE-THIRD of its 2015 budget ($140 million) on supervision and fair lending enforcement? The CFPB listed “FAIR LENDING” as a primary supervision objective, and other regulatory agencies follow this priority. Click Here for Webinar…

FASB’s (Financial Accounting Standards Board) credit impairment standard for financial instruments is here – so now what do we do? This webinar will help management of financial institutions start to figure out what their institution should be doing now to…

Assessing creditworthiness of a borrower is about information. Each borrower will have opportunities and obstacles to repayment of the loan. Bankers need to use the information available to identify those potential issues. One of the primary sources will be the…

How did you initially meet and then gain the relationships with your best clients? Typically, when we ask successful financial salespeople this question, they tell us that they were introduced by another client who was a raving fan of theirs.…

It’s all about the questions and answers you ask that will determine if you can bank a business. This program is designed to help you script out those business questions that will keep you in compliance and help you find…

The old song “getting to know you…getting to know all about you” is a familiar tune in the new Customer Due Diligence (CDD) environment. It might be phrased better “getting to know all you do”.  As we onboard customer accounts…

This data-driven session will outline how a complete system of activities can help your financial institution dramatically grow consumer loan volume. Webinar Description and Intended Audience Do your strategic goals for 2018 include increasing funded HELOC and/or Home Equity Loans?…

When an account holder dies, there are usually many aspects of their life still outstanding. During this program we will look at the checks and all the questions you get asked every day. Insurance checks, treasury checks and regular checks,…

Your customer passed away yesterday and the family is grieving. Yet, in the midst of all the remembering and honoring of a life, the legal and compliance clock is ticking. In most states, checks can be paid for 10 days…

Join this fast-paced webinar to understand the application process with step-by-step instructions and examples that explain the requirements of several confusing regulations in terms that are easy to understand. Webinar Description and Intended Audience Do you know how the term…

Do you know how the term “application” is defined in all of the lending regulations? Do your lenders and front line staff understand the difference between applications and inquires? Join this fast-paced webinar to understand the application process with step…

Your financial institution opens accounts for social security representative payees. Are you setting them up right? Should you issue debit cards? What money can go in and out of these accounts? – see complete description below. Click Here for Webinar…

Has your doctor ever asked you “what is your pain level like?” That is exactly what our presenter will ask you when you tune in for this webinar!  Learn how to encourage Personal Accountability with your staff by addressing chronic…

Health Savings Accounts are Trust Accounts that have almost the exact same reporting requirements for contributions and distributions with the IRS as IRA accounts. But HSAs aren’t getting the respect they deserve! see full description below Click Here for Webinar…

HSA Essentials is a half-day course that provides attendees with a broad understanding of HSA rules and responsibilities. The course is designed for individuals having any experience level with HSAs as it can introduce inexperienced attendees to HSA concepts, and…

Whether you are now offering HSAs or are thinking about offering HSAs, this 2 hour extremely informative webinar will give you the information you need to make sure you are setting the accounts up correctly and performing the proper maintenance…

Whether you are now offering HSAs or are thinking about offering HSAs, this 2 hour extremely informative webinar will give you the information you need to make sure you are setting the accounts up correctly and performing the proper maintenance…

Technology has forever changed the landscape for transacting across all financial services. While there are some who are comfortable buying complex financial products online, most feel the need to talk, meet and trust a banker who is knowledgeable and caring.…

This program provides a last-minute thorough review of the revised Regulation C rules to assure participants have a comprehensive understanding of the intricate details of HMDA. Participants receive a detailed manual that serves as a handbook long after the program…

There are approximately 95+ “working days” from this presentation until January 1, 2018. There are very few parts of the existing rules that will remain unchanged and there are 110 data elements in the new rule. Will you be ready…

There are approximately 57+ “working days” from this presentation until January 1, 2018. There are very few parts of the existing rules that will remain unchanged and there are 110 data elements in the new rule. Will you be ready…

Webinar Description and Intended Audience HMDA 2018 Challenges with Taking Applications Part I – Consumer Applications Thursday, October 12th, 2017 1:30 pm – 3:30 pm CT How should you begin to prepare for these sweeping changes? HMDA reporters must follow…

Join David Dickinson from Banker’s Compliance Consulting for a two-hour webinar devoted to the more complicated areas associated with HMDA data collection and reporting. This is not a HMDA 101 class! Webinar Description and Intended Audience Join David Dickinson from…

Ensuring the accuracy of Home Mortgage Disclosure Act (“HMDA”) data has always been a challenge and the challenges for 2018 will be even greater. This webinar will focus on ways to effectively review and ensure the accuracy of your HMDA…

Major changes ahead! Hopefully, your 2018 Home Mortgage Disclosure Act (HMDA) implementation plan is already in motion. January 1, 2018, seems a long way out; however, in compliance time it’s just around the corner. This webinar will deliver plain English…

Get the latest interpretations, guidance and best practices before you go any further. Plus, we’ll answer questions you didn’t know you had until you dove into the new requirements. Webinar Description and Intended Audience What have we learned since the…

Get the latest interpretations, guidance and best practices before you go any further. Plus, we’ll answer questions you didn’t know you had until you dove into the new requirements. Webinar Description and Intended Audience What have we learned since the…

The CFPB’s 2018 HMDA rules are now in effect, although both the OCC CFPB have announced that enforcement of the new rules will be delayed at least a year. What exactly does this mean? As well, the Dodd-Frank reform bill…

HMDA is known to be the most difficult lending regulation to understand and with which to comply. Unfortunately, the error tolerances are as low as 5%, and many banks suffer Civil Money Penalties for submitting inaccurate HMDA data (see complete…

Have you started preparing for the 2017 and 2018 Home Mortgage Disclosure Act (HMDA) changes? Let’s be blunt. Major change is on the horizon. Although the effective dates seem like a ways out, your action plan for implementation should already…

On July 24, 2014 the Consumer Financial Protection Bureau published long-awaited proposed revisions to its Home Mortgage Disclosure Act (HMDA) rules. The 573-page proposed rule would make sweeping changes to Regulation C, and dramatically expand financial HMDA reporting and compliance…

The past year has seen a tremendous increase in demand for HELOC’s. Looking at current projections for this product, it will be one of the most popular products that lenders will offer. This class will give a great overview of…

Summary Effective managers know that getting work done through others is a key to organizational success. One of the ways to ensure that employees are working productively is through periodic evaluation of their performance. However, a recent study estimated that…

We all know that conducting a performance review is not one of the favorite responsibilities of managers and supervisors. Yet, we also know how important it is to conduct a fair and honest appraisal of all staff (see complete description…

Bankers will learn why they should approach CECL with a strategic lens, rather than a compliance one. Attendees will learn what they must know to get ready for CECL implementation to maximize profitability. Webinar Description and Intended Audience The time…

The Analyzing a Start-up Business webinar is designed to assist lenders and others who work with start-up businesses that are seeking financing for development projects. Webinar Description and Audience The Analyzing a Start-up Business webinar is designed to assist lenders…

Your HMDA-LAR data is the ground floor of a fair lending examination, and your regulators are performing detailed statistical analysis in preparation for the exam. It is a goldmine of information simply because it contains demographic information of applicants and…

Regardless of the size of your safe deposit operation, this presentation provides a realistic and well-organized method of reviewing your procedures before a lawsuit occurs. Your presenter knows firsthand what to look for, from the most common errors to the…

Asset or liability? Your signature card and agreement is a legal binding contract between you and your customer. It defines legal ownership, rights of both the accountholder and the financial institution, what happens with postdated and stale dated checks and the…

The foundation for creating a no excuses sales environment begins with leadership – how you set sales standards and then demonstrate, communicate and inspect accountability to those standards. Webinar Description and Intended Audience Does Your Financial Institution Have a No…

The problem with most ‘business plans’ is that you spend a great deal of time creating them, and once complete, they are shoved into a binder somewhere. What most salespeople really need is a living, working sales plan (see complete…

Cold-calling is history! Your bank clients now drive the buying process. From start to finish, buyers are online researching, gathering information, processing at their own pace and signing up for bank services in their own time. Webinar Description and Intended…

If you’re responsible for training others, then this workshop is for you.  Let an InterAction Training professional show you how to develop and deliver training that sticks (see complete description below). Click Here for Webinar Description and Audience If you’re…

Most of us want to be good employees – and most of us want to excel at our jobs. To be a highly successful employee and excel at work is not simply a matter of being good at what you…

Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the…

You will leave this webinar with hiring tools that you can use immediately to take the guesswork out of hiring RMs who can and will sell and grow relationships successfully at your bank or credit union. Webinar Description and Audience…

This session will provide an overview of effective techniques and strategies on how to build a proactive community relations plan that will ensure that you’re getting the biggest bang for your community relations buck while building your brand and increasing…

Bank mergers and acquisitions are a common occurrence and are being driven by the changing dynamics of the banking industry. Success in bringing two banking organizations depends on many factors, including people transitions, technology conversions, and product marketing changes. Webinar…

You only have one chance to make a good first impression. That is certainly a common and perhaps overused saying but it is very applicable in the world of selling. It is even more important when you understand that 93%…

Some of our best and most profitable financial institution customers are legal entities. Unfortunately, establishing relationships with business entities can be confusing, and if done incorrectly, they can become costly liabilities (see complete description below). Click Here for Webinar Description…

Successful bankers consistently ask for introductions. It is part of their prospecting routine. However, many sales people are hesitant or uncomfortable asking their clients for introductions. Do you need an effective, easy and repeatable process for turning your current, happy…

ACE Credit Recommendation Reference Number: CFTA-0009 (CFT Course Code: SUP106) The Human Relations course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior.  The role and function of the individual within an…

Employee skills and motivation are critical for organizational success.  This course will help anyone increase their effectiveness, along with that of individuals with whom they work and the organizations of which they are a part (see complete description below). Click Here…

ACE Credit Recommendation Reference Number: CFTA-0025 (CFT Course Code: A511) The Human Resource Management course covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also…

The Human Resource Selection course offers advanced treatment of the technical issues involved in developing and implementing selection programs within organizations. This course provides up-to-date research and applications for those already working in selection and provides current examples and exhibits…

Two of the most disturbing crimes in our country which involve harm to those who are being smuggled into the country and then those who are exploited by human trafficking. Learn how big the crime is in the US and…

This session will take a comprehensive look at ATM Skimming and how it is affecting the banking industry and law enforcement. The presentation will discuss the various criminal groups that are engaging in this type of activity and will focus…

The failure to achieve a Satisfactory or Outstanding CRA rating can increase the difficulty in getting various applications approved by your federal regulator. A lower rating results in additional work to restore the rating. This program provides the information needed…

This program is designed to focus on business accounts and the opening procedures, changing ownership, implementing this process and all the questions it brings. Webinar Description and Intended Audience Fast approaching May 11, 2018 deadline has us asking more complicated…

The Consumer Financial Protection Bureau and the Federal Reserve Board jointly published amendments to Regulation CC that implement a statutory requirement to adjust for inflation the amount of funds depository institutions must make available to their customers. The amendments apply…

The new beneficial ownership rules will require a financial institution to implement the most significant change to its BSA/Anti-money laundering program in the past decade. This two-hour webinar provides the details necessary to begin to prepare for this significant change.…

This program provides comprehensive coverage of the revision process and the content of the revised URMLA and related documents. The program includes step-by-step instructions on completing the forms and explains connections to CFPB’s Regulation B (Equal Credit Opportunity Act) and…

Many supervisors and managers dislike giving employees needed feedback about surfing the internet, not following procedures correctly, criticizing other employees, or delivering poor customer service because they fear they’ll become defensive. Or that the result will be another unproductive and…

Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization…

In November of 2016, The Consumer Financial Protection Bureau, CFPB, warned financial companies about sales and production incentives that may lead to fraud or consumer abuse. How does an organization know if employee’s goals fall under this warning? Webinar Description…

Once we identify a threat, we need clear steps to contain, eradicate, and recover. In this session we will explore possible threats that we should be prepared for and how to build a program to protect against them. This program…

In today’s cybersecurity world, we can no longer hide behind the assumption that business will never be compromised. Institutions must ensure adequate investments in security are made, not only in prevention, but in the detection of threats and effective incident…

How much of your Return on Investment is wasted on managing people, rather than managing accounts? Social and Emotional Intelligence (SEI) skills are essential in the workplace, and research shows that it may actually be more important than IQ. Webinar…

All the big financial institutions are raising their fees – should you? More and more, fee revenue has become an important component of financial institution profitability. Webinar Description and Audience All the big financial institutions are raising their fees –…

Do you have controls in place to adequately monitor your indirect loan program? Is your indirect staff/team aware of the importance and need for adequate controls over indirect lending and how indirect lending controls work? Webinar Description and Intended Audience…

While it may take years to build a confidence level where you can answer almost any question thrown your way, the goal of this webinar is to raise your comfort level if you are a rookie and to reinforce your…

Summary In today’s increasingly complex work environment, managers and supervisors need to influence others.  Whether it is “selling” an idea to management or getting a staff member engaged in a task, more often the power to influence is becoming a…

Summary In today’s increasingly complex work environment, individuals often work in multidisciplinary, cross-functional teams. They are called upon to work together to achieve results and to improve processes.  More often the power to influence is becoming a sought after skill. …

This discussion reinforces the need for engaged Directors and senior management in understanding their institutions’ risks, monitoring potential threats, establishing a “dynamic control environment,” effectively overseeing third party relationships, and developing/testing plans for business continuity and incident response. Webinar Description…

We will help develop a program that provides your institution with clear direction and guidance that meets and exceeds regulatory expectations while addressing real-world risks. Webinar Description and Intended Audience Explore the fundamental building blocks of a repeatable framework for…

Summary Today more than ever, organizations hold employees accountable for their ethical behavior.  An ethical lapse can damage both an individual and an organization’s reputation, and runs the risk of severe personal and corporate liability in today’s environment. Based on…

As capital markets of the world become more integrated, a solid understanding of international finance has become essential for astute corporate decision making.  International Financial Management provides students with a foundation for analysis that will serve them well in their…

The workforce today is made up of more diverse groups than ever before.  With so many applicants to choose from, hiring managers are challenged to select the best people for their job openings.  Interviewing & Hiring Techniques will provide tips…

This webinar will cover ACH Basics, ODFI Operations, ACH Rules, and ACH Origination.  Designed for back office operations, compliance officers, auditors, branch managers, Treasury/cash management professionals, frontline staff and customer service representatives. Webinar Description and Audience Introduction to ACH –…

The ACH Basics and Overview is designed as an introduction to ACH processing. You will gain a broad understanding of the Automated Clearing House (ACH) Network and the processes the network follows. This is an excellent class for new operations…

This webinar covers the basics of Commercial Lending and is a must for all new commercial lenders and/or those individuals who want to explore this vital discipline!  The training session will begin with a brief overview of “conventional” commercial lending…

Bank examiners provide significant credit to banks who have conducted their own risk assessments since they allow examiners to minimize their transaction testing and risk evaluation by instead validating the bank’s own risk assessment. Your risk assessment process is the…

The seminar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit- capacity, capital, collateral, conditions, and character. Webinar Description and Audience…

In today’s interest rate environment, customers are increasingly looking for a wide array of investment options.  This seminar will review the basic security options available to the consumer.  Participants will review investment products, characteristics, risk and potential return of investment vehicles. …

Understand the Changing Role of Internal Audit, How To Effectively Establish a Risk-based Internal Audit Function, and Gain Knowledge of Internal Controls. Webinar Description and Intended Audience The issues that continue to impact a Bank’s internal audit function are significant,…

This webinar will introduce and reinforce skills needed to properly underwrite a conventional mortgage loan. In the current business climate, sound underwriting practices are critical, and this class is an excellent overview to the mortgage underwriting step (see complete description…

A Specially Designed Succession Planning and Leadership Development Program for Financial Institutions. Are your leaders prepared for the challenges that lie ahead?  Consider planning your future with Learning Dynamics! Highlights: Designed and implemented by former Bankers with over 30 years…

While it may take years to build a confidence level where you can answer almost any question thrown your way, the goal of this workshop is to raise your IRA IQ if you are a rookie and to reinforce your…

The IRS is increasing penalties to the financial institutions if they file incorrect 1099-R and 5498 reporting. If you do not want your financial institution writing checks to the IRS for filing errors, this Webinar should be a true necessity!!…

Have you ever noticed sometimes when the IRA Guru leaves the financial institution it is without notice or training for a replacement??!!  On the first day of training, you feel like someone dropped you on the top of a mountain…

Basic IRAs is a full-day course that provides attendees with a broad understanding of IRA rules and responsibilities. The course is designed for individuals having any experience level with IRAs as it can introduce inexperienced attendees to IRA concepts, and…

In this two hour webinar, we will focus on the answers to these questions in a nice, detailed format with examples and handouts to help facilitate your beneficiary payouts when an IRA owner dies. Webinar Description and Intended Audience There…

This updated 2016 IRA Essentials seminar with Ascensus gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations.  Attendees will leave this session able to work with IRA…

This IRA training course explains the regulations that govern IRA contributions; distribution rules; and IRA-to-IRA rollovers, IRA-to-IRA transfers, and direct rollovers (see complete description below). Click Here for Course Description and Audience This online IRA course is self-paced and does…

One of the most common questions you may get when a customer or member walks through the door is: “What kind of IRA plan should I open?” or “Which type of IRA is best for me?” We know that most…

Everyone knows you can only do one rollover per “IRA” in a 12 month period – right?  But, what’s the definition of an “IRA” – An IRA account? – An IRA plan? – An IRA plan type?  – see complete…

Attending this webinar keeps you updated on all the changes that apply to IRAs for the 2020 tax year. You will also hear a detailed explanation of procedures and reporting for the more complicated areas of IRA transactions. This will…

One couple’s misinterpretation of the IRA rules creates a revolution of changes regarding IRA Rollovers. This webinar covers important issues you MUST know regarding these changes (see complete description below). Click Here for Webinar Description and Audience One couple’s misinterpretation…

It’s a new year, and changes to IRAs are inevitable. Just when we get comfortable with the “old” rules, Congress throws us a curve, and many times it’s right before they go on their Christmas holiday break. Learn about the…

You can choose to attend the entire IRA webinar series or select individual webinars based on your needs.  Topics to include:  Plan Types and Forms; Rollovers and Transfers; Beneficiaries and Distributions; Audit and Compliance. Webinar Description and Intended Audience This…

“Stop this merry-go-round!” Here is where the ride starts to get really crazy. “I know the answer! I think I know the answer! I thought I knew the answer!” Whether you are an IRA “rookie” or an IRA “pro”, you…

Some of the most misused and abused terminology in the IRA merry-go-round world are the terms “rollover” vs. “transfer”. These are not words that can be used interchangeably. If the term is not used correctly and indicated on the contribution…

It’s that time of the year again when thoughts turn to IRS information reporting issues and the myriad rules to follow and forms to complete. This webinar deals with the many forms financial institutions must report, with an emphasis on…

Is your ERM (environmental risk management) policy working for you and your organization? ERMs can lower risk, increase competitiveness and reduce costs associated with environmental issues. It’s also essential to your institution that your ERM policy and practices are consistent,…

This power packed informational session is ideal for bank executives or managers who are interested in staying abreast of all key trends in the industry and want to learn how best to help their organization attract, build and cultivate deeper…

It’s been about a year and a half since the TILA RESPA Integrated Disclosures went into effect. Do you still have questions? Do you feel like you’re in need of a TRID check up? Well, you are in luck! Webinar…

As consumers continue to adopt digital channels for everyday banking transactions, and their shopping behaviors continue to change, bank marketing and lead generation models must also evolve for continued relevance in a humanized digital economy that is powered by people…

Have you ever noticed sometimes when the IRA Guru leaves the financial institution it is without notice or training for a replacement??!!  On the first day of training, you feel like someone dropped you on the top of a mountain…

Ratios, ratios, and more ratios! What do they really mean? Many financial professionals including bankers use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in…

ACE Credit Recommendation Reference Number: CFTA-0010 (CFT Course Code: A206) Business Law and, more generally, the legal environment of business, have universal applicability.  A student entering virtually any field of business must have at least a passing understanding of business…

ACE Credit Recommendation Reference Number: CFTA-0011 (CFT Course Code: A196) From the Judicial Process to Written Contracts, and Consumer Protection to Wills, Trusts, and Estates, this course will provide you with an extensive overview of the principles of law as…

Summary Effective communication is one of the most important and powerful tools used by every successful leader. With effective training, leaders can maximize the positive impact their communication style and message has with all audiences, including employees and external audiences.…

Summary As banks and credit unions adapt to the rapidly changing landscape of the financial services industry, many are making the decision to expand the role of front-line customer-facing employees. The traditional Teller position is being replaced by more versatile…

If you are responsible for managing tasks and people at your branch, you must master the art of juggling. Staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up…

The Leading Your People to Success course discusses how supervisors can use proven techniques to empower their employees (see complete description below). Click Here for Course Description and Audience The Leading Your People to Success course discusses how supervisors can use proven…

Summary Change is a reality for every organization and every individual today.  Managers face the special challenge of maintaining a positive outlook and helping others to remain positive and productive during times of uncertainty.  “Leading Yourself and Others through Change”…

If there is one constant within financial institutions today, it is change. New regulations, new technology, and new products and services are all part of today’s work environment.  Dealing with this change can be a challenge for many supervisors and…

Successful bankers use specific and consistent behaviors and habits to achieve their sales goals and serve their clients. This powerful webinar will share the 7 proven best practices of top producers so that you can refine your sales approach, become…

This program covers important legal issues and concepts which must be understood and consistently applied to enforce the Bank’s liens and other legal rights, avoid litigation and better serve customers. The goal is to provide an opportunity to learn or…

Seminar Description Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk.  Well-trained bankers who recognize and stop attempted dishonest activity are the first line of defense in protecting a financial…

Check fraud losses are estimated to be in excess of $18 billion each year. With more and more counterfeit checks flooding financial institutions, this number is sure to increase. Unfortunately, most financial institutions do not understand their legal rights and…

All information in the webinar will be clearly-documented in a colorful and user-friendly handbook. This is a wonderful resource manual – lenders, loan processors and compliance officers will refer to this booklet time and time again. In addition to providing…

The focus of this webinar will be the activities associated with Qualitative and Quantitative Analysis when underwriting evaluates a commercial lending request. This is an overview of the entire process for non-lenders. Webinar Description and Intended Audience The focus of…

This 90-minute webinar will cover the two federal laws that govern the extension of credit to active duty Servicemembers; the Servicemember’s Civil Relief Act (SCRA) and the Military Lending Act (MLA). Webinar Description and Intended Audience This 90-minute webinar will…

This course will cover the major church lending risks and discusses how a bank can prudently manage these risks by exposing participants to the appropriate methods of analyzing and lending to Religious Organizations. Webinar Description and Intended Audience Non-Profit Organizations…

Most financial institutions don’t specialize in lending to municipalities and other governmental units. When the opportunity presents itself, those banks struggle to perform proper credit analysis to determine creditworthiness. Learn the major credit factors to examine to predict the repayment…

This webinar has been developed for banks and bankers who are aware of opportunities to serve their community through credit services to municipalities and other local government or quasi-governmental organizations (i.e. volunteer fire departments, emergency health care providers, political subdivisions,…

This course is designed to introduce participants to the various types of NPOs and present appropriate methods of analyzing and lending to these types of entities. It will highlight a Religious Organization; a Private School, and a Non-Profit Service Provider…

This two-hour webinar is designed to make attendees aware of recent enforcement actions, the actions required in response to the action and the penalties or costs imposed with the hope that armed with such knowledge attendees can avoid similar problems.…

This webinar provides an essential understanding of letters of credit, including letter of credit terminology, structure and function. Whether your bank issues letters of credit, accepts letters of credit or takes liens on letter of credit rights, this program is…

Managers and Human Resource Officers have many challenges. One that is not readily apparent is dealing with deception. 60 percent of working adults cannot have a 10-minute conversation without lying. 40 percent of people lie on their resumes. From new…

From single member to multiple member LLCs, we’ll cover all the definitions, tax reporting, CIP and due diligence issues for opening a deposit account for a Limited Liability Company (LLC). You’ll receive a state-specific chart and help with understanding the…

Financial institutions are required to complete transactions for customers who have created revocable and irrevocable trusts. To protect your financial institution’s interests when using living trust documents, it is imperative to understand the basic do’s and don’ts. Webinar Description and…

Your compliance related questions regarding loan applicants and loan applications will be answered in this two-hour webinar designed for loan officers, loan processors, and compliance personnel. Webinar Description and Audience Join us for this two-hour Applicants and Applications compliance webinar.…

We will address the Adverse Action Notice compliance requirements and best practices under the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA). Webinar Description and Intended Audience Join David Dickinson of Banker’s Compliance Consulting for a two-hour…

Learn about basic loan documentation principles and practices under Revised Article 9 for collateral. Webinar Description and Intended Audience Part One – Basic Secured Loan Documentation Learn about basic loan documentation principles and practices under Revised Article 9 for collateral.…

DAY ONE – PRINCIPLES OF LOAN DOCUMENTATION SEMINAR OBJECTIVE While our economy continues to improve proper loan documentation remains essential.  The likelihood of loan defaults still remains higher than normal.  A loan in default presents the ultimate test of the…

Basic “business” structure, loan “structure,” and loan “support” will be highlighted along with a review of “secured” loan documentation including promissory notes (signature requirements, authority & capacity, confession of judgment clause, jury waiver, and arbitration agreement). Webinar Description and Intended…

This webinar draws upon the speaker’s 25 plus years of teaching loan documentation and practicing law. Experienced bankers will benefit from confirmation of knowing “the right thing to do.” New lenders will learn to avoid the most frequent exceptions and…

With the current marketplace in our industry, we find there is a huge need for originators of home loans to successfully find and capture business. This loan origination webinar is designed to share marketing ideas specifically designed for loan originators,…

This program covers the risks and rewards of loan participations to both the lead bank and the purchasing bank. Attendees will gain a thorough understanding of Participation Agreements. Webinar Description and Intended Audience This program covers the risks and rewards…

When a bank enters into a lending arrangement with a borrower, or some time thereafter, the bank may wish to sell a portion of the loan to another bank. Or a bank may wish to purchase a portion of a…

Basic business structure will be presented along with loan structure and loan support. Additionally, commercial lending issues relative to loan documentation will be reviewed. Loan pricing and monitoring will also be covered along with a review of current compliance issues.…

The principal goal of this course is to enable you to appropriately structure credit exposures, matching loan type, terms and conditions to the borrower’s identified primary and secondary loan repayment sources and underlying credit risks. Webinar Description and Intended Audience…

This webinar focuses on common underwriting mistakes that can ultimately lead to problem loans and loan losses. Using charge off analysis of hundreds of charged off loans, the session gives a view of “What were we thinking?” regarding underwriting mistakes.…

What does your branch have that alternate branch channels like mobile banking do not? The branch has you and your people. As the number of branch transactions continues to fall, community banks must reassess the role of the branch manager.…

Is your bank an attractive target for robbers? This session will teach you ways to use Crime Prevention Through Environmental Design (CPTED) principles to make your office (and home) a less desirable target for criminals. Webinar Description and Intended Audience…

Do you need to get better at closing sales? If you are looking for more effective sales techniques for closing, maybe you are trying to fix the wrong end of the problem. Most problems with not closing start at the…

Although similar in many ways, commercial lending does differ from consumer lending. This webinar is designed for those thinking of making the transition from one to the other. During the program participants will learn key aspects of both types of…

ACE Credit Recommendation Reference Number: CFTA-0019 (CFT Course Code: A443) This Management course presents management theory and applications in an engaging narrative style not commonly found in textbooks. The author’s unique organization and features focus on the critical theories and enhance…

A management development initiative that will serve to develop and enhance the capabilities of your managerial staff. The proposed initiative will focus specifically on the retail banking management staff who have responsibility for supervising/managing and developing human capital. The desired…

Summary Often in organizations, when openings arise for managers and supervisors, individual contributors from the department are selected for the role and given little or no training.  These new managers and supervisors can sometimes struggle in making the shift into…

This webinar will provide information that assists managers in coaching and communicating with each of the generations in order to maximize productivity.  Reduce the conflict and communication problems by understanding more about what motivates each of these four generations: Traditionalists,…

Call Centers create a competitive advantage for organizations that learn to create them well; whether there are two or two hundred people answering calls. In most instances, calls are answered by an (AVRS) automated voice response system allowing the caller…

Employees often present even the most experienced managers with challenges. These challenging employees could be ones who performance is inconsistent, whose “attitude” is less than positive, who is more interested in texting than working, as well as those employees who…

The Managing Change course is comprised of six modules that introduce common threads in the ensuing case studies and readings on organizational change. The materials in this edition—cases and readings—have been chosen and arranged to introduce change as an integrated…

Summary We know that managers and employees spend the vast proportion of their time engaging in some form of communication with others.  Though intending to share information, sell others on new ideas, provide employees with feedback, and influence behavior in…

Summary Writing well remains one of the biggest challenges for managers.  Because everything we write is a representation of ourselves, our department, and our organization, it is important that we communicate clearly and professionally.   “Managing e-mail and not Letting it…

It’s a reasonable assumption that more than a third of all managers in banking are “managing in the middle”: reporting to top-level managers while managing others in some capacity. This practical, real-world webinar will help middle managers navigate their way…

So much depends on the results of meetings, where managers spend so much of their time—and their company’s money. Yet most meetings end with unresolved issues, mired by vague agendas, dominating pontificators, complaining participants, unfocused presenters, and uncommitted facilitators. Webinar…

This Managing Performance and Productivity course covers the management principles needed by today’s supervisors. It discusses how supervisors can use processes and systems to encourage maximum productivity of their employees (see complete description below). Click Here for Course Description and…

The Banker’s Forum is brought to you by the Connecticut Bankers Association and CFT. Program: Libor is going away!  What banks should be doing to manage the risks. Worldwide, it is estimated that over $370 trillion in financial contracts are…

Summary As organizations grow and change, it is even more critical that employees work smarter and manage their time well.  Today’s fast-paced work environment breeds stress.  “Managing Time and Stress” discusses the importance of managing time and stress and not…

Summary Today’s world of work is global as well as diverse, with employees based across the US as well as overseas. This global reach requires employees to work collaboratively in virtual teams from Boise to Beijing and beyond- which presents…

This two-part Managing Your ACH Risk webinar is a perfect course for compliance, audit, operations and senior management, and those sitting for the AAP exam. Webinar Description and Audience Part 1 – Managing Your ACH Risk Wednesday, June 14th, 2017…

When it comes to the Bank Secrecy Act (BSA), we move from Alert to Investigation to SAR. Do you know what to do when you get BSA Alerts?  See complete description below. Click Here for Webinar Description and Audience When…

Learn how to open multi-tiered business accounts. Complex business structures with multiple business entities owners present unique challenges in light of new Customer Due Diligence (CDD) rules. Webinar Description and Audience Learn how to open multi-tiered business accounts. Complex business…

Today’s business structure environment is very complex. You will open many types of business accounts with multiple layers of ownership. This program will focus on different structures and common errors. Webinar Description and Intended Audience Today’s business structure environment is…

If you read the first CFPB enforcement action carefully, it’s clear what is being targeted: sales and marketing practices. Now is a great time to learn from others’ mistakes, even if you’re not a big bank subject to the Bureau’s…

Marketing Basics will enable you to have a better understanding of marketing and to develop a greater ability to apply marketing in your present role. PROGRAM OUTLINE: • Core elements of marketing and the purpose of marketing within the financial…

ACE Credit Recommendation Reference Number: CFTA-0012 (CFT Course Code: A198) The primary objective of this Marketing course is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer…

Thanks to heavy competition for mortgage loans in our industry, we find there is a huge need for originators of home loans to successfully find and capture business. This webinar is designed to share marketing ideas specifically designed for loan originators, to…

Masterful Time Management will equip you with the tools and tips to deal with the challenges of creating the best mindset in hectic environments, getting things done effectively and efficiently, and resolving time-eroding issues as they pop up. Webinar Description…

Summary All who work in customer-facing roles enjoy pleasant interactions and the ability to meet customers’ needs without difficulties or conflict. Unfortunately, difficult conversations are part of delivering outstanding customer service, so employees and supervisors need to know how to…

The countdown begins for implementation of the new Currency Transaction Report. In this line-by-line program, we will review the interesting changes in the new report and some of the challenges (see complete description below). Click Here for Webinar Description and…

Summary Effective sales people recognize that customers buy for a variety of reasons.  This engaging, interactive workshop offers a consultative approach to sales that is needs-based.  Participants learn how to determine customer needs using probing open-ended questions.  Building trust with…

This course is designed to give you tips, tricks, and methods to easily measure and track your organization’s effectiveness. You will get real-world examples of what has worked and what has not worked in departments just like yours. Webinar Description…

Summary More than ever today, organizations are requiring managers and employees to spend an increasing amount of time in meetings.  Whether the meetings are in person or virtual, it is important that the meetings are productive and efficient.  “Meetings that…

Situation: Most banks today are so caught up in day-to-day management of critical issues that they have no succession plan.  As a result, they have no strategy to ensure their future is in the hands of their most effective, experienced…

This information packed program helps participants assure they are prepared for the first regulatory review of MLA compliance. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Audience WHAT? On…

The number of mobile banking customers has risen over 70% in the past year. The biggest growth is seen in the 18-29 year old demographic which is the most coveted demographic for the future of banking (see complete description below).…

ACE Credit Recommendation Reference Number: CFTA-0017 (CFT Course Code: A200) The Money and Banking course teaches the role of money, credit, and financial institutions in the U.S. economy (see complete description below). Click Here for Course Prerequisite Info CFT strongly…

This program focuses on the new types of financial crimes and how to detect them. You will learn how these products can be used for financial crimes and how to mitigate the risk. We will also cover elder fraud, human…

A workplace with high morale often is characterized by employees that are happy to go the extra mile when interacting with the customer or when performing job duties and tasks. Financial institutions that strive for impressive profitability and productivity must…

No area of compliance has undergone such extensive change as consumer mortgage lending. From the financial crisis on, including Dodd-Frank, seldom has a sector of banking seen as many new and enhanced regulatory requirements (see complete description below). Click Here…

Mortgage Foreclosure and Loan Collection is a course designed to assist banking professionals in understanding the civil litigation process as it relates to mortgage foreclosures, deficiency judgments, suits against borrowers and guarantors and other actions related to loan collection (see…

Join Regulatory Compliance Counsel Michael Christians for a recap of mortgage lending compliance issues that financial institutions faced in the second half of 2019 and a look ahead at what to expect in 2020. Webinar Description and Intended Audience Join…

Mortgage lending is just about the most complicated compliance topic going these days. What are the examiners concerned with right now? When will the impending changes be effective? And how should you prioritize? – see complete description below. Click Here…

Session One in the series will focus on the Reg B requirements for the life of the loan including the application process, monitoring information, and provision of appraisal/valuation copies and disclosures. Additional information will be included for applications covered by…

Session Two in the series will focus on the “mortgage life cycle: and review of the requirements when the loan application has been completed, including common problems. How do you underwrite and approve a mortgage loan request? What notices are…

How can you keep all the requirements straight in your head so you can be sure to not miss anything? In this 2-part webinar, we’ll discuss all the relevant requirements and considerations in the origination process. Webinar Description and Intended…

How can you keep all the requirements straight in your head so you can be sure to not miss anything? In this 2-part webinar, we’ll discuss all the relevant requirements and considerations in the origination process. Webinar Description and Intended…

In a sense, servicing consumer mortgage loans has always been a bit of the “wild west” of compliance, meaning there was little in the way of rules and regulations. But thanks to the financial crisis and resulting exposure of unsavory…

This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it’s time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service…

Summary High performing teams don’t happen automatically once people are placed into a work group.  In fact, it’s often the opposite.  Building and sustaining a truly high performing team requires understanding and applying some of the “basics” of organizational development:…

One of the most challenging aspects of every sales manager’s job is determining what motivates their sales people to drive to their next level of achievement. Even though people are motivated by different things, there are specific activities that great…

The concepts in this Motivating Your Staff course are meant to help create a work environment where people are empowered and inspired to excel.  There are simple ways to identify and remove the complications that make it difficult to do…

Summary In today’s hectic work environment, it is important that employees effectively multi-task and juggle multiple priorities.  Shifting tasks requires the ability to stay organized and not become overwhelmed.  This workshop provides practical tips and techniques that can be put…

Today, more than ever before, good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution today in comparison to the effort it…

Our philosophy regarding mystery shopping involves a combination of in-person and phone shops thereby providing a broad assessment of all levels of customer service. Our in-person shops target both the platform and the teller line. We typically look at the…

Frontline positions are, without question, one of the most critical jobs at any financial institution. Frontline staff has the best opportunity to reflect the bank’s values and ambitions for customer service. It’s essential that your frontline staff has a well-trained…

When it comes to training, set your sights on your destination, map out the route and pay the toll. Clear a path for training to become a rock solid contributor to your culture, efficiencies and bottom line (see complete description…

Remember the good old days where we simply had to deal with paper checks?  It is extremely more difficult nowadays with the many different types of electronic payments such as ACH, remote deposit capture, electronic fund transfers, electronic check conversion,…

People who are “nice guys,”  those who try to please everyone, don’t win.  And people who are bullies, those who aim to intimidate others into submission, also don’t win.  Winning depends on knowing how to negotiate.  Every day, all day,…

Today’s competitive environment requires the commercial lender to be able to negotiate in various, sometimes abstract situations – all at once! Attend this “interactive” webinar and learn to ask for the business and actually close the deal! Webinar Description and…

After remaining unchanged for 20 years, FNMA and FHLMC are introducing a new Uniform Residential Loan Application, It includes a new format, fields, instructions and a revised Government Monitoring section. This webinar will review the new forms, its changes, and…

Let’s look at all the different types of identification and TINs to open accounts. In this program, we will look at the good, the bad and the ugly forms of identification (see complete description below). Click Here for Webinar Description…

In the past, opening a new account was as easy as giving the customer a toaster in exchange for his or her signature. Today, the process is much more complex. From the first moment of customer contact, FIs must adhere…

Getting to know your account holder is not as easy as it used to be. Now we search out nature, purpose and source of the money and the customer activity. We learn who the beneficial owners are and we risk…

The New Business Account Interview is the frontline security against fraud, money laundering and illegal activity at your financial institution. You may also be the most outstanding salesperson at your institution (see complete description below). Webinar Description and Audience It’s…

Believe it or not, implementing all the new CFPB mortgage regulations is only the second step in the process. These rules will have a fundamental impact on the industry, creating new obstacles as well as opportunities for lenders (see complete…

This presentation specifically addresses how the proposed regulations impact the banking industry, what preparation steps would be advisable, updated enforcement guidance from the Wage & Hour Division, and reference to detailed self-audit exemption checklists. Webinar Description and Intended Audience The…

The U.S. Department of Education announced two final regulations to protect students and help borrowers. The new rules are designed to help college students avoid paying excess fees when using debit cards promoted by their schools. WHY were these rules…

This session will include an overview of the final interagency rule that was announced on June 22nd, 2015; learn about the provisions of both the Homeowner Flood Insurance Affordability Act and Biggert-Waters Reform Flood Insurance Act that will be implemented…

On November 10, 2015, the FFIEC IT Management Handbook was released.  It outlines the principles for IT governance and explains how IT risk management relates to enterprise-wide risk management and governance (see complete description below). Click Here for Webinar Description…

It’s close to the bottom of the ninth inning in the TRID game. How is your bank doing? One of the biggest mistakes lenders are making is to assume the new rules are just about paperwork: we’re just replacing one…

SPECIFIC NOTARY TRAINING FOR THE FINANCIAL SERVICES INDUSTRY! This program is designed for current Notaries, those who plan on becoming a Notary, and anyone who manages Notaries.  Not only will the NEW laws be covered, along with a number of…

Employers of Notaries Public have long held the presumption that their notary-employees are commissioned, managed and disciplined by the state commissioning agency. Precedent setting case law demonstrates the need for employers of notaries public to take a closer look at…

Are you preparing to take the Notary exam or interested in learning more about becoming a Notary Public?  If so, this popular training program will take the mystery out of the office. In clear simple laymen’s language the authority, duties…

Being a notary public is a responsibility assumed by many financial institution employees. Unfortunately, most do not understand the personal liability assumed when agreeing to serve in this capacity. This two hour webinar is designed to provide notaries with the…

SPECIFIC NOTARY TRAINING FOR THE FINANCIAL SERVICES INDUSTRY! This is a fast-moving, 3-hour class that is packed with all the new Notary law changes and best practice procedures. If you are a seasoned Notary or one who manages Notaries, you…

If you need others to take direction from you in order to succeed, you will find this program of tremendous value.  The program focuses on the techniques and strategies you need in order to handle your job responsibilities successfully while…

In today’s shifting political landscape, the questions is can we comply? Will we have a hit? It is a crazy quilt of OFAC sanctions and programs, that we are asked to comply with. It is your job to manage the…

OFAC continues to be a “hot” examination button. This program will look at a comprehensive approach to OFAC. How to write your policy, do your risk assessment, and set up monitoring on a day to day basis. Webinar Description and…

Business Development is a vital part of the lending process for Loan Officers, Relationship Managers, Branch Managers, Customer Service Representatives and anyone who has the responsibility of developing good business for their financial institutions. Understanding how to build and retain…

Webinar Description and Intended Audience Prices declined precipitously, and oil and gas companies filed bankruptcy in record numbers during 2015 and 2016. In March 2016, the OCC revised its Oil & Gas Production Lending Handbook to expand its guidance on…

For banks that are serious about taking Onboarding up a notch, this dynamic program will help raise the bar for engaging and training new employees. Webinar Description and Audience For Banks That Are Serious About Taking Onboarding Up a Notch!…

Opening deposit accounts online is now becoming a way of life instead of an exception. In building your system, you will not only need your marketing people involved from the outset but also your compliance team. The question is how…

This webinar will focus on the personal/overdraft lines and HELOC requirements. We will discuss how to ensure all the Reg. Z rules are followed, especially around disclosures. Webinar Description and Audience Complying with the open-ended provisions of Regulation Z is…

If you choose to bank some of the high risk customer groups, what should you be looking for and what paperwork and documentation should you get before you enter the relationship?  This webinar will delve into scripts, documentation, and monitoring…

Are you going to bank this industry? How will you bank this industry? What is going on at the federal level? All of these questions will be addressed during this program on how to bank marijuana related businesses (MRBs) and…

From clubs to campaigns, these organization accounts have different rules and procedures for each. Learn how to set-up these different nonprofit organizations, associations and corporations. This program is a must for those who open accounts for community, civic and fund…

It has always been challenging to open accounts for nonresident aliens and to identify the person we are doing business with. Since the USA PATRIOT Act, Customer Identification Program (CIP) law passed, opening these accounts and covering the required documentation…

In 2010, Congress passed the Hiring Incentives to Restore Employment Act of 2010, P.L. 111-147 (the HIRE Act), which added chapter 4 of Subtitle A to the Code, consisting of sections 1471 through 1474 of the Code and commonly referred…

This two-hour fast-paced webinar examines not only the documentation requirements on business entities available in most states but provides clarity on how to identify who has authority to open and transact on behalf of the entity. Webinar Description and Intended…

There are many types of business accounts with many different ways to do business at banking today. It can be challenging to determine who is authorized to open, close and transact business when dealing with so many business entities. Webinar…

During this webinar, you will learn how to answer your adult account holder’s questions on how to set up accounts for grandchildren, for college, and many other reasons to set up minor accounts. Webinar Description and Audience During this webinar,…

New W-8BEN rules came out with IRS Notice 2017-46. The back and fourth on foreign TINs and date of births has been resolved. During this program we will review the W-8BEN and the 1042S reporting in light of new rules.…

You start by understanding what types of ID potential customers are likely to have, how reliable they are, and the information that each provides. Let’s look at all the different types of identification and TINs to open accounts (see complete…

Your financial institution is asked to open a variety of accounts. These may include accounts for the rotary, sports leagues, hunting clubs, charitable fundraising accounts, and others for non profit and civic organizations (see complete description below). Click Here for Webinar Description…

From court ordered accounts to authorized signers, a fiduciary account has to be set up correctly and handled perfectly so that your customer gets the best results from the account. We will cover the documents needed, the signature set up…

During this program we will take a look at the international business scene. Some businesses are operating in the US and may register with the Secretary of State and some just have bank accounts. Learn how to distinguish between those…

The BSA exam identifies many services and customers as high risk for money laundering. We will cover the high risk customers and services listed in the BSA exam manual and being to see their impact into our AML program. –…

This three-part Opening New Accounts webinar series includes:  Legal Ownership of Consumer Accounts; Business Accounts; and Trust, Fiduciary and Minor Accounts. Webinar Description and Audience This is a three-part series. The prices below include all sessions. Part I – Legal…

Account title vs. ownership indicated vs. authorized signer on the legal document…Does it really matter on a personal account? You bet it does! It’s ALL about ownership vs. access, and who on the account has the authority to do what.…

Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. Well-trained bankers who can recognize and stop attempted dishonest activity are the first line of defense in protecting a financial institution.…

Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or wants to…

This two-hour workshop, which is Part I of a three-part series, focuses on the risks, procedures, best practices, and compliance requirements for opening Personal and Consumer Accounts. Attendees will gain an understanding of proper documentation requirements, ownership options, proper account…

This two hour Webinar, which is Part 2 of a three part series, examines not only the compliance requirements on business entities available in most states but clearly identifies who has authority to open and transact on the account. Webinar…

Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal documents on your desk and requests to open…

This informative webinar is for all customer contact personnel, supervisors and officers whose responsibilities include opening or managing new accounts and certificates of deposit. Excellent for supervisors or officers who have recently assumed the responsibility of the new account area…

Webinar Description and Audience We will cover the opening and documentation for trust accounts. We will look at specialty trust accounts. You will also receive tips and checklists on what to look for in a trust document. We will review…

ACE Credit Recommendation Reference Number: CFTA-0017 (CFT Course Code: A564) The Understanding Organizational Behavior course studies the scholarly foundations upon which the science of organizational behavior is built. You will learn how to transform business challenges into personal opportunities and organizational…

When you outsource, you are placing your confidential customer information in someone else’s hands along with the availability and security of that information, but you still retain the responsibility for ensuring the integrity, confidentiality, availability and security of the information…

This session will give participants a thorough understanding of the differences between the various overdraft protection products available, how the regulators view such products, the requirements and restrictions involved with offering various overdraft payment options, the risks and rewards of…

Over the years, a number of overdraft programs have evolved that are intended to cover potential Non-Sufficient Funds (NSF) situations. The earlier products included Lines of Credit attached to a deposit account or a link to another deposit account, which…

Over the last several years, we have seen more and more compliance requirements and regulatory guidance as it relates to overdrafts. Overdrafts continue to be a hot button issue with examiners as there has been a shift in mentality from…

Join Jerod Moyer of Banker’s Compliance Consulting for a two-hour webinar dedicated to dissecting the requirements and best practices related to Overdrafts. Webinar Description and Intended Audience Join Jerod Moyer of Banker’s Compliance Consulting for a two-hour webinar dedicated to…

For the first time in modern history, the American workforce consists of four separate generations—from those that remember Pearl Harbor to those who can’t remember a time without the Internet. In today’s fast-changing work environment, it is vital to an…

According to the Verizon Data Breach Report, 4% of our people will click on a phishing email every time they receive one. How can we patch our people, as we patch outdated operating systems, vulnerable software programs, and firmware on…

Topics included in this two-day English as a Second Language program include Small talk Telephone talk Networking Conversation techniques Giving and following directions Learning new idioms and vocabulary Using your knowledge in role-play situation Audience:  High Intermediate/Advanced English language learners.…

Performance Appraisals That Work enables business professionals to compose employee evaluations with a practical system regardless of their field. This webinar shows you how to plan, draft and review appraisals to align with your organizational mission and objectives. Webinar Description…

This Performance Management workshop focuses on using the strength of your employees to build synergy and teamwork.  As a supervisor and manager, you are judged by how well your employees are learning and meeting performance standards and by how you…

In Personal Productivity: Getting Things Done, you will learn the importance of organization and where to start with the mounds of paper, files, emails, and mail that have accumulated. You will also learn how to organize your work area, set…

Summary “Personally SpeakingTM” provides participants with verbal communication skills to use in a variety of business situations.  Master the art of face-to-face communication for productive meetings, sales calls, and business presentations. Learn techniques on delivering information in an interesting manner. …

This discussion will review strong risk management processes and identify critical elements for building layered information security controls into your security program. Webinar Description and Audience A recent Forbes article suggested data breaches globally will cost over 2 trillion in…

Research indicates that many managers often dread planning and conducting performance evaluations!  Done effectively – the performance evaluation can be a productive, rewarding, and yes, even an enjoyable process for both manager and the employee being evaluated.  CFT’s seminar on…

Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the…

A person you never met before is at the bank and claims to have power of attorney for one of your customers; in other words, claims to be Attorney-In-Fact for your customer (see complete description below). Click Here for Webinar…

Summary In today’s highly competitive sales environment, it is essential that sales professionals effectively and efficiently manage multiple tasks and shifting priorities. This requires one’s ability to stay organized and not become overwhelmed.  This workshop provides practical tips and techniques…

Already Registered for PRACTELL Teller Training?  You Can Log-In To Your Course HERE!   LEARN THE IMPORTANT PRINCIPLES OF TELLERING IN SIX INTERACTIVE UNITS This COMPLETE Teller Training System includes: Gives real-life examples for real-life experiences Increases customer satisfaction Reduces…

As a sales manager, do you have a systematic, intentional process for coaching your salespeople to success? Most sales managers have evolved from being a ‘player’ to a ‘coach’ (see complete description below). Click Here for Webinar Description and Audience…

Failure to comply with the new prepaid account rules will subject banks to potential violations of Regulation E and UDAP which may result in civil money penalties and enforcement actions from banking regulators. Participants receive a detailed manual that serves…

It can’t happen here, it won’t happen here, it just happened here! Robbery preparation is more than annual security training. While staff is trained on what to do, you also need to know how to prepare in advance. Criminals select…

What is the difference between a management development program, which gives employees the skills needed to become a manager in the future and a manager onboarding program? A manager onboarding program includes skills that an employee needs the minute he…

This full-day presentations workshop will help develop your ability to speak in a broad range of situations–from local community events to staff meetings, from press conferences to sales calls. No matter how smart and hard-working you are, your career will…

Presenting Powerfully helps you to create high-profile, articulate, and memorable slide presentations that will enable your audience to make informed decisions. You will learn to design high-impact slides, transition between ideas, craft powerful language, and employ polished platform skills-all with…

The pace of changes in lending regulations has never been greater. Do you know which regulations “require” annual training? What regulations have been changed by the Consumer Financial Protection Bureau because of the Dodd-Frank Financial Reform Act? Which regulations cause…

ACE Credit Recommendation Reference Number: CFTA-0013 (CFT Course Code: A207) The Principles of Banking course explores the fundamental principles and practices of banking and credit in the United States.  This fundamentals of banking course gives an excellent overview of financial services, including…

This is a two-day accelerated version of the Principles of Banking course. Long recognized as the standard introduction to the banking industry, this course touches on nearly every aspect of banking, from the fundamentals of negotiable instruments to contemporary issues…

SEMINAR OBJECTIVE While our economy continues to improve proper loan documentation remains essential.  The likelihood of loan defaults still remains higher than normal.  A loan in default presents the ultimate test of the quality of a lender’s documentation practices.  Loan…

This webinar is designed to sharpen the ability of participants to recognize potential problem loans early and identify appropriate solutions once they surface.  Suitable for commercial lenders, credit analysts and small business lenders, consumer lenders, mortgage bankers and private bankers;…

The webinar will begin with a review of the basics of how a commercial loan request “should be” processed in today’s market. This will include a brief review of “correct” business structure, the six (6) elements of proper loan structure,…

Introduction: The earlier a problem loan can be detected the greater the opportunity to take corrective action and minimize the potential for loan default and loan loss. This program will examine steps to pursue when a commercial loan becomes a…

All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based project management course is filled with ideas and strategies to help managers become more capable, efficient,…

This workshop takes a hands-on approach to project management to help you conceive, prepare, organize, execute, and evaluate projects in an orderly and efficient manner.  It will help you develop and strengthen skills critical in project management, such as goal…

The Project Management: New Product Development course shows you how to manage the translation of ideas into new products and services and get them to market cheaper, better, and faster using advanced project management tools and techniques (see complete description).…

The Project Management: The Managerial Process course is distinguished by its balanced treatment of both the technical and behavioral issues in project management. It focuses on how project management is integral to the organization as a whole (see complete description…

This brand-new boot camp’s primary outcome is to increase your sales results through skill-development in cold-calling and prospecting, productive sales meetings with prospects, managing the sales cycle and organizing and planning sales activities. In addition to your business development team, this…

CBSV will be discussed as the premier method of personal identifier validation for due diligence processes as it matches name, SSN, date of birth, gender, and death indicator direct to the SSA Master File and Death Index to mitigate fraud…

Once you have a salaried employee classified as exempt from overtime, you don’t want to un-do it and make a mistake which turns that exempt salaried employee into a non-exempt worker. Employers make mistakes which undermine the status and cause…

Both the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA) contain requirements for providing notice of action taken. This webinar reviews the requirements of both laws and covers common violations and provides solutions. Webinar Description and…

Teamwork is not only a good idea but necessary for the success of any branch. The demands for efficiency require that resources be maximized. Working and pulling together call for harmony, willingness to pitch in and to see to the…

Keeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. Carl Pry, a well known and highly respected compliance expert and recipient of the 2015 ABA Distinguished…

As you can see from watching the news, ransomware trends continue to rise. Security company Carbon Black reported that ransomware sales on the DarkWeb increased 2,502% since 2016. They are suggesting that over $6 Million in Ransomware software was sold…

Credit (Risk) Analysis is one of the most important functions performed by financial institutions. Since interest and fee income from loans represent the largest source of revenue for financial institutions, it is vital that thorough credit analysis be performed before…

Loan information on the Call Report provides critical credit information for regulators, especially in today’s environment. The rules for coding loans reported on schedule RC-C dictate how loans are to be reported on all loan schedules in the Call Report,…

It’s not what you know that will hurt you when lending-it’s what you don’t know! In a USA Today Snapshot entitled “Different Faces of Fraud”, financial professionals concluded that 19% of the fraud committed against their institution was on the…

ACE Credit Recommendation Reference Number: CFTA-0020 (CFT Course Code: A217) Mastering real estate appraisal has never been easier.  Both simple and complex subjects are covered in terms that are easy to understand and accurate.  This course references and explains the…

ACE Credit Recommendation Reference Number: CFTA-0023 (CFT Course Code: 9987) The Real Estate Finance course provides cutting-edge coverage of specialized mortgage lending procedures—including sources of mortgage money, constraints on those sources, loan qualifications, and laws and regulations that guide practices (see…

ACE Credit Recommendation Reference Number: CFTA-0021 (CFT Course Code: A218) This Real Estate Law course brings to life the color and law of real estate in day-to-day settings.  In addition to the lively case selection, it also has a clear…

Learn basic real property law concepts encountered frequently by bankers. Bankers will become familiar with concepts you’ll encounter when making loans secured by real estate or when making loans to tenants in real property (see complete description below). Webinar Description…

This seminar provides a practical introduction to real estate loan documentation and the regulatory disclosures required for residential real estate loans (1st mortgages and HELOC’s). This program will supply you with the basic knowledge and understanding of residential real estate…

To manage an effective program in a cost-effective manner, compliance professionals must rely on information from a broad range of resources within the organization. Records management is the point of convergence of these resources, which is why effective and reliable…

This program will answer commonly asked frontline questions and it will go over the red flags for money laundering for deposits and loans. You won’t want to miss this fun frontline approach to red flags and your anti-money laundering program.…

The Board and the Bureau (Agencies) are proposing amendments to Regulation CC, which implements the Expedited Funds Availability Act (EFA Act) (2018 Proposal), and are also providing an additional opportunity for public comment on certain amendments to Regulation CC that…

E-Commerce sales are expected to reach nearly $80 billion this holiday season, accounting for 9% of total U.S. retail sales. Will this increase the potential for cyber attacks and compromised debit cards? Will your financial institution experience more debit card…

Our topic for the webinar will focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators but can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying the…

ACH, ATM and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to…

Joint Intent is often something that lenders assume or take for granted. However, in the case of joint intent, even seemingly innocent assumptions can get your financial institution into a lot of hot water (see complete description below). Webinar Description…

The program is designed for lending and deposit account management and staff, compliance officers, marketing personnel, auditors and others who want to avoid charges of compliance malpractice. Webinar Description and Audience WHAT? The CFPB has been criticized for providing guidance…

Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds that financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in…

A comprehensive review of Truth In Savings and all the errors that can cause a financial institution to have a UDAAP issue or issues. We will look at disclosures, fees, advertising, overdraft programs and much more in this detailed look…

The Consumer Financial Protection Bureau (CFPB) finalized strong federal consumer protections for prepaid account users. The new rule requires financial institutions to limit consumers’ losses when funds are stolen or cards are lost, investigate and resolve errors, and give consumers…

This program provides the information needed by the lending, compliance and audit staff to assure ongoing compliance with the regulation. Participants will receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and…

Most banks offer one or more forms of open-end consumer credit. While open-end credit is a very convenient form of credit for both the borrower and for the creditor. simple mistakes may result in substantial problems. This program provides a…

The revisions are extensive and impact all servicers; some more than others. Implementation of most of the revisions is mandatory by October 19, 2017. The program explains each revision and clarifies what steps each institution must take to assure compliance.…

The FFIEC coined the term “External Dependencies” in CAT guidance. This expands requirements beyond vendors, to include any third-party relationship, including customers. We will explore best practices for Vendor Management, Third Party Risk Management, and Customer Risk Management. Webinar Description…

As a salesperson, your primary job is to drive revenue. Yet, there may be self-limiting obstacles that prevent you from achieving the results you want and your company needs. Knowing how to identify these obstacles and adjust your mindset and…

Whether you report to one or all four of the National Credit Reporting Agencies (NCRA), you are required to comply with the Fair Credit Reporting Act (FCRA) and the Fair & Accurate Credit Transaction Act (FACTA) amendment as well as…

Residential construction lending continues to expand slowly, along with the economy, with remodeling maintaining a large share of projects. This program provides an overview of the major issues involved in consumer or residential construction lending, primarily to individuals having a…

Many problems can occur during construction that can leave lenders highly exposed unless they are unwritten properly. Understanding the risks in this type of lending is paramount for bankers. This course is designed to provide fundamental and proven techniques to…

ACE Credit Recommendation Reference Number: CFTA-0014 (CFT Course Code: A201) This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in…

An historical perspective of mortgage lending is essential for an understanding of modern residential mortgage lending practices. Residential mortgage loans are very complex and lenders offer a wide variety of loan products. Some of these loans may be insured or…

This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in mortgage lending; and residential real estate as an investment. The…

This program reviews the RESPA/Regulation X rules that prohibit unearned fees and kickbacks and many of the recent consent decrees brokered by the CFPB. Participants receive a detailed manual that serves as a handbook long after the program is completed.…

Summary The Respect & Support™ approach to outplacement is based on the philosophy that we can best help downsized employees by understanding their unique situation. We provide downsized employees with personalized one-on-one attention and the support they need. The downsized…

This webinar is for those who are new to the role or have been the ISO for some time but want to review what is expected and how to be successful. As the ISO, part of your responsibility is building…

Proper valuation of collateral is critical. Yet most people reviewing appraisals have never been properly trained in how to review this critical information. Webinar Description and Audience Proper valuation of collateral is critical. Yet most people reviewing appraisals have never…

All of the rules, from providing the notice of rescission to undoing transactions that the borrower has rescinded, are covered. The program explains what transactions are subject to the right to rescind, who has the right to rescind, how to…

“Right of Setoff” is used frequently in the banking industry when trying to collect on past-due debts owed by customers. Unfortunately, many bankers don’t understand the legal requirements and procedures necessary to use this process. Webinar Description and Intended Audience…

This program will cover all the necessary steps your staff needs to sustain a safe workplace in your financial institution. Protect your people, prevent vulnerability, and reassure your customers that their money is safe. Webinar Description and Intended Audience Why…

In this session, find out what makes a robber choose his target, and learn ways to safeguard you and your institution against these criminals. Every employee can play a role in prevention, and all should be well versed in the…

Robberies occur every day. Your best defense is to have a plan and practice that plan. In this session, we will discuss methods of robbery prevention, including policies and physical security, as well as robbery response. Webinar Description and Audience…

The Story: Troy Evans pursued a career as a self-employed addict, drug dealer, gambler and thief for more than 15 years. Ultimately, his disregard of values and discipline resulted in a 13 year federal prison sentence. Facing the obstacles, pressures…

While internet crimes and fraud schemes dominate the headlines, there is no greater threat to customers’ and employees’ sense of security than a robbery. And there is no better way to deal with the threat than by incorporating enhancements to…

How can you keep your employees safe at your financial institution during a robbery? First, you need to try to prevent the robbery from happening in the first place. Let’s stay ahead of the bad guys and protect our employees…

There were over 5,000 robberies that occurred in financial institutions last year alone. Criminals are either getting smarter or more desperate or both. Let’s take a look at some ways for your financial institution to stay ahead of those criminals…

When it comes to information and cyber security the responsibility falls at several levels including the Board of Directors and Senior Management. The Board is to set the tone, provide the direction, approve information security policies and designate an ISO.…

Every time tax time comes around, it seems that Roth IRA distributions are the victims of mis-coding by the financial institutions and over-taxation by the tax preparers. Thousands of dollars in taxes and penalties are being paid to the IRS…

What is your title today? Teller? Universal Associate? Branch Specialist? in many companies, the job of the teller has expanded. The job already came with a boatload of expectations and it seems more responsibilities are added every day. Join Honey…

Summary While no company can completely avoid multi-million dollar negligent security liability, they can in many cases prevent a tragedy before it happens.  By demonstrating a good faith effort in the training of staff, organizations can assist in providing a…

Whether you have 50 boxes or 5,000, this presentation provides a realistic and well-organized method of reviewing and auditing your procedures before a catastrophe occurs. Your speaker knows first-hand what to look for:  from the most common errors to the…

The safe deposit operation is a unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault…

Dave McGuinn, a nationally recognized expert in the safe deposit area, will provide clear, concise recommendations to market this service, improve your bottom line and satisfy these consumers. In addition, he will share many success stories about concepts that have…

Improve Your System: Questions regarding the USA Patriot Act, Suspicious Activity Reports, Know Your Customer, power of attorneys, deceased renters, payable on death leases, living trusts, court orders, Americans with Disabilities Act, past due boxes, abandoned property and many other…

Whether you have 50 boxes or 5,000, this presentation provides a realistic and well-organized method of reviewing and auditing your procedures before a catastrophe occurs. Your speaker knows first hand what to look for; from the most common errors to…

A disciplined process for post-call debriefs will help you uncover the real story behind your team’s pipeline, and with your coaching, will also help your salespeople become better at qualifying, hence improving results (see complete description below). Click Here for…

The Sales Excellence training course challenges financial institution employees to see themselves as sales professionals. It provides the tools needed to achieve the level of sales professionalism required by financial institutions today (see complete description below). Click Here for Course Description…

This sales management workshop focuses on participants developing specific coaching and feedback skills to help them develop and maintain an effective sales process in their branches.  See related Sales Skills seminar. At the conclusion of this session, participants will: Gain…

Summary Sales Negotiation Skills provides sales professionals with the knowledge, skills, and behaviors to effectively close deals that are mutually beneficial to all parties.  Many employees view the art of negotiation as one of inherent conflict, manipulation, or opposition. Professional…

This workshop will help you become more effective at the first steps in the sales process, so that you can shorten the sales cycle, eliminate stalls and “think it overs” at the closing table and close more business (see complete…

Does your sales team have a problem with bloated pipelines filled with prospects that have been there for months? If so, there are probably a couple of reasons why. First, they aren’t prospecting enough so they are afraid to take…

This is a basic, interactive sales skills workshop to build skills for effective customer sales and services performance in the branch office.  Most of the participants will have already had sales training and this module will serve as a refresher…

We’ve implemented Same Day ACH Credits and the time for Debits is coming fast. Let’s review the Rule, volume, and who’s currently using Same Day. We will talk about what types of Debits might be a good fit for Same…

There are two major sources of red flags: the systems and the frontline. What are your procedures from systems or frontline to investigation to SAR? These procedures could save your financial institution from expensive fraud and money laundering, or if…

Regulators are now asking for the “script” used when opening deposit accounts. Many institutions have been caught off guard with this request. A new account interview script for compliance and fairness makes absolute sense in this highly regulated environment (see…

This two-hour webinar focuses on the existing requirements of HMDA and Regulation C.  It provides the information needed to assure accurate reporting of HMDA data. Webinar Description and Audience WHAT? While the world of the Home Mortgage Disclosure Act (HMDA)…

This two-hour webinar focuses on the existing requirements of HMDA and Regulation C. The existing data fields continue unchanged through the end of the 2017 reporting cycle; however, the reporting process is changing dramatically. This program covers the basic rules…

Every interaction the customer has with your institution is an opportunity to strengthen the customer relationship; turning your customers into loyal and raving fans. Being courteous and professional make the top of the list for any customer contact personnel, but…

This secured transactions training webinar will provide bankers with a clear understanding of UCC Article 9’s key rules. We’ll include simple, straightforward information (see complete description below). Click Here for Webinar Description and Audience This secured transactions training webinar will provide…

  CFT/OnCourse Learning Banking Catalog The CFT/OnCourse Learning Banking Catalog offers an annual subscription featuring hundreds of self-paced online courses on pertinent banking topics including regulatory compliance; lending, management, sales and service, insurance and retirement account/planning courses.  All courses feature…

The Selling Fundamentals course prepares students with a detailed, yet broad, step-by-step selling process that is universal in nature. Selling Fundamentals demonstrates to students the order of steps within the selling process; provides numerous examples of what should be in each…

Yes it’s a tough market. Always has been and always will be if you are in sales. There are always challenges; rejections and competition for market share that make the sales professional’s job a difficult one (see complete description below).…

The leader at the branch is responsible for shining the brand and seeking new opportunities for growth. But what a challenge. Mature markets see branches struggling to attract new business. Growth markets are flooded with branch banks and the competition…

Servicemember issues have been in the news for a few years now. Financial Institutions have been taking great care not to treat servicemembers and their family members less favorably, due to the great compliance and reputation risk problems this area…

Think about your top producer.  No doubt some specific skills and behaviors come to mind.  Successful bankers and salespeople use consistent behaviors and habits to achieve their goals.(see complete description below). Click Here for Webinar Description and Audience Think about…

There are seven distinct characteristics well managed and successful banks have in their Credit Administration area. This course will evaluate the reasoning and requirements for each of these characteristics so that the participant can begin the process of developing such…

You’ll find this information packed webinar full of tips, techniques and best practices that will compliment your determination to be a highly successful trainer! Come learn from one of the nation’s top trainers what you need in order to move…

Bankers must clearly understand ownership, titling and access under your signature card contract. If you don’t, then the bank will have potential liability. This is a “must attend” webinar to learn about risks, liability and losses that can occur due…

New innovations in technology, shifting customer expectations, cyber security threats and economic pressures have dramatically changed financial institutions. Organizations are now challenged with balancing cost reduction against new investments in innovation to better capture, service, support, and protect the modern…

A well-developed IT Audit Program will govern this process and provide the Board of Directors with assurances that the Information Security Program is implemented and working. This session will examine in more detail how the IT Audit Program integrates with…

At this webinar you will receive current information, step-by-step procedures and an in-depth explanation about how to handle these issues and how they impact on your financial institution and your safe deposit box renters. Webinar Description and Intended Audience Questions…

Join us for this two-hour webinar covering the NEW Small Creditor Criteria and how they affect your Ability to Repay (ATR), Qualified Mortgage (QM) and Higher-Priced Mortgage Loan (HPML) requirements. Webinar Description and Audience Join us for this two-hour webinar…

In this basic level class, we will review social media channels and trends, give specific suggestions for updating and content, and touch on how to set internal guidelines for staff. We’ll also review how to handle negative press and information.…

Social Media has become ingrained in the way we communicate today. This half-day workshop will help you understand the role of social media in today’s market and how your bank is positioned for compliance, marketing, reputation, employee communication and return…

This session on social media risks will focus on 4 keys areas that must be addressed by all institutions engaging in social media activities, regardless of your level of involvement (see complete description below). Click Here for Webinar Description and…

Summary With today’s proliferation of social media, it is important that managers and employees portray themselves in a positive and professional manner. “Social Media Usage and Etiquette in the Workplace” reinforces an organization’s social media policy.  The manager version also…

This webinar is an introduction to the basic rules that govern Social Security and why you should know them as a banker. Most younger Americans do not understand the importance of the program; for example, Social Security provides more than…

Description: The objective of this course is to give the participants an overview of the Spanish language. In this One-Day program, the participants will be introduced to the tools and techniques for “putting together” thoughts, phrases, and complete statements. Participants…

CFT, in partnership with Ambit International since 1992, offers a variety of programs, tools and options to help you reach and communicate with your Spanish speaking market.  We also offer programs in language and diversity training in response to the…

You are probably thinking, “I already know how to talk just fine. Why should I take a grammar course?” Consider the following: • I feel bad. Or should it be “badly”? • I don’t like the way caffeine affects me.…

The two most important factors in any customer engagement are: 1) Processing transactions accurately and efficiently and 2) Expanding the relationship. Every client encounter presents opportunities to engage the customer. Customer engagement opens the door to uncover a need not…

Our industry currently relies heavily on the new SSAE18 Audit Report and the Service Organization Control (SOC)2 reports provided by vendors. What are the differences between these two reports and which should we be requesting? And once we obtain them,…

Our industry currently relies heavily on the new SSAE18 Audit Report and the Service Organization Control (SOC)2 reports provided by vendors. What are the differences between these two reports, and which should we be requesting? And once we obtain them,…

In this program we will review taxpayer identification numbers and W-9 and W-8BEN requirements. We will look at how the IRS reads names and the process of resolving name conflicts. Webinar Description and Audience Did you get notification at your…

The CFPB’s 2018 HMDA rules are now in effect, although the CFPB had announced that enforcement of the new rules will be delayed at least a year. As well, the CFPB recently issued a new proposal on threshold amounts and…

ACE Credit Recommendation Reference Number: CFTA-0026 (CFT Course Code: A1059) The Statistics course delivers clear and understandable explanations of core business statistics concepts.  Course work emphasizes the importance of interpreting statistical results to make effective decisions to improve business processes…

Summary Banks and credit unions have identified the need to empower customer-facing employees to do more, becoming a single point-of-contact for customers. The Universal Banker model, one that employs more versatile and skilled employees, requires thorough professional training and development…

Do you want your tellers to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on teller performance coaching – it’s the key to the teller…

Banks are facing significant pressures from changing customer expectations, new technologies, increased competition and changing needs for talent. The best strategic path and direction for successfully delivering banking services to commercial, small business and consumer customers is not clear for…

This session will cover seven strategic concepts. Along the way, we will demonstrate how to measure loan profitability and calculate the required rate of return on a loan. We’ll discuss how to use the components of most loan pricing models…

Your bank is unique so your Strategic Plan should be unique as well. Too often, bank executives and directors will construct a strategic plan from old plans, strategies found online or just brainstorming based on emotion or intuition. Webinar Description…

Summary We know that in addition to overseeing the running of day-to-day operations, leaders are also expected to demonstrate strategic planning skills.  The challenge for leaders is not to get too caught up in the details, and to devote time…

All financial institutions have competitive advantages. Large banks have convenience (i.e., lots of locations) and large marketing budgets along with a host of other real and perceived benefits. Small financial institutions often have a stronger connection to the local community,…

The Banker’s Forum is brought to you by the Connecticut Bankers Association and CFT. Program: The content, context, and conduct of our workplaces are all changing rapidly. Managers find themselves relying on skills and methods that no longer work for…

High-demand work environments take a toll on employees, which affects an organization’s productivity, turnover, absenteeism, and personal health. This program will provide you with tools to cope with personal and work stress and become more resilient to demands. This class…

Situation: Only strong teams are smart enough and focused enough to deliver word-class customer service.  Teams that are weak, divided and demoralized simply don’t have what it takes to satisfy today’s demanding customers. They often waste time, money and good…

This 3-day seminar is part of the NJBankers Leadership Academy.  It will provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry.  The Academy is designed to…

This 3-day seminar is part of the NJ Bankers Leadership Academy.  It will provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry.  The Academy is designed…

Summary Leadership involves engaging and inspiring people to do their best work and to achieve common goals. Servant Leadership (SL) is a model that encourages formal leaders to start with the drive to serve followers, customers and other stakeholders. This…

Being a servant leader does not mean being a doormat. Effective servant leadership incorporates maturity, honesty, and accountability balanced with recognition and empowerment. We will discuss how all of these come together in the servant leadership construct to create and…

When it comes to collecting past due accounts, it seems that all the agencies have something to say these days, and they all agree you should develop scripts to reduce risk. Scripting is both art and science (see complete description…

Bankers once lived off of location and credibility. That’s history. This webinar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and client acquisition. Business development isn’t about luck or magic…

This webinar is designed to provide the participant with a disciplined strategy for approaching the loan when it reaches the workout situation. Webinar Description and Audience This seminar is designed to provide the participant with a disciplined strategy for approaching…

ACE Credit Recommendation Reference Number: CFTA-0015 (CFT Course Code: A208) The Supervision course blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world (see complete description below). Click Here for Course Description and Audience…

Maybe you volunteered, maybe you applied, maybe you were appointed. Whatever the case, you made your way to the role of bank trainer. Welcome to this elite group. This webinar is designed for the bank trainer with limited experience and…

Technology is changing at lightning speed and cyber criminals have made bank robberies seem almost prehistoric. A bank robber no longer has to be inside your financial institution. Hacking, phishing, spear phishing, spamming, malware and DDoS attacks abound and they…

This full day business communication workshop will comprise of interactive, candid discussions of real-life talent management challenges. Participants will develop and share effective solutions to help meet those challenges. The class will contribute to your institution’s bottom-line success. Focusing on…

The focus of this team building workshop is to learn how to value what each individual brings to the team and communicate more openly and directly with each other.  Participants will learn specific team building skills such as team problem…

Webinar Description and Intended Audience Ransomware, malware, skimming, shimming, phishing and vishing. The names sound ominous, the tactics are nefarious, and the losses can be staggering. Your financial institution and your account holders have to navigate this electronic minefield. A…

For the last several years Telephone Consumer Protection Act (TCPA) complaints have been one of the most filed types of lawsuits across the country. When the TCPA was enacted, cell phones were not as ubiquitous as they are today. Tens…

This informative webinar will review endorsements, ambiguous language on checks, stop payment orders, death issues, post-dated checks and the account holder’s responsibilities in review his or her statements. Webinar Description and Audience This webinar focuses on the legal issues of…

After successfully completing this Teller Operations training course, you will be able to:  describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions…(see complete description below). Click…

Are you responsible for training others? Want to learn how to develop training that results in learning? Tune in for this highly informative webinar with the country’s leading train-the-trainer speaker, Honey Shelton (see complete description below). Click Here for Webinar…

Do your tellers know the simple teller rules? What should you do when checks and accounts don’t match? How should you handle deceased customer checks? We’ll review UCC 3 and 4 issues about negotiable instruments. Learn about complex legal issues…

The credit analysis process requires that a lender review a wide variety of financial information. Analyzing balance sheets is of utmost importance, uncovering the most important types of financial information that potential (and current) borrowers provide to banks, credit unions, and other…

This program will examine ten important things that every analyst and loan officer should look for when evaluating the information contained in profit and loss statements. The objective of this program is to provide lenders with a simple checklist that…

Frontline training at any financial institution holds the keys to the success of that organization. Therefore, the goal of every financial institution is to develop their frontline staff into successful independent contributors, as well as valuable team players (see complete…

There are so many concerns every financial institution has regarding the teller position. Expectations and concerns range from appearance to client engagement and, of course, all the in between issues such as audit, compliance, fraud prevention and cross-selling are concerns…