When you find the course or seminar you are looking for in the list below, simply click on the course title for a more detailed description and current schedule and registration information. CFT’s educational programs are designed exclusively for bank and credit union employees.
Summary If an organization believes its employees are truly its most important asset, it is critical that managers use proper interviewing techniques to select the best candidates. “Hire” StandardsTM provides participants with skills and techniques to use in the selection…
This first part of Weekly Compliance Updates for Uncertain Times is being offered free for all attendees. If you would like to purchase a 5 part series taking place Fridays throughout May Click here It seems the entire retail banking…
Are you equipped to deal with inevitable adversity and uncertainty in the wake of the coronavirus? Do you and your team have the skills you need to navigate these challenging times and stay “whole” – calm, focused, balanced and positive?…
It’s springtime and there are many compliance hot spots for deposit accounts and BSA. We have new CTRs, new Cyber Codes for SARs, new nonresident alien rules, new IRA changes with the Tax Cuts and Jobs Act, Regulation CC and…
This webinar will cover the accounts that receive government benefits, such as social security and veterans accounts. We will review overdraft issues on these accounts, plus all the rules accompanying the opening and maintenance of these accounts. Webinar Description and…
During this webinar we will look at the examination hot spots for 2020. Risk assessments, updating policy and procedure, adapting your program for advisories and new crimes. Webinar Description and Intended Audience During this webinar we will look at the…
Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment. This program focuses on the key regulations and guidance that impact your program (see complete description below). Click Here for Webinar Description and Audience Building an…
This program will look at who has the right to endorse the back of a check, and where is proper endorsement placement. We’ll also look at what happens if a check is not endorsed properly, when it may be best…
Whether you are automated or ad hoc, whether you are FDIC or OCC examined, there are some themes and specific things the examiners will target in the examination process this year. We will take a look at litigation, federal laws,…
After attending this webinar, You will notice a remarkable increase in learner engagement and a more natural interaction between speaker and screen. Stop fighting with your slides, start looking like a polished presenter and register now. Webinar Description and Intended…
Fair lending remains a “hot topic” with regulators. A compliance examination is the “report card” that financial institution regulators use to “pass or fail” a financial institution’s compliance and Fair Lending program (see complete description below). Click Here for Webinar Description…
When it comes time to negotiate your contract with your major technology vendors, do you feel like the vendors hold all the cards? How much would you be able to improve your bank’s profitability if you knew the core vendor’s…
When you open new deposit accounts, many compliance issues come into play. These issues can cost your institution thousands of dollars in fines and liability if you do not realize how each piece fits (see complete description below). Click Here for Webinar…
Effective training isn’t magic, but there are tricks of the trade you would benefit from incorporating into coaching or instructing others. Tune in and listen to what Honey Shelton, a nationally recognized trainer of trainers, suggests. – see complete description…
The hardest person to see is yourself. In the best workplaces (including working remote) everyone is encouraged to learn how to self-evaluate. Self-evaluation allows us to adjust the behaviors or words we choose so that we can excel at teamwork.…
When your account holder’s name does not match their TIN for IRS purposes, you are sent a CP2100 and your financial institution has to begin the B Notice process and often times backup withholding on your customer (see complete description…
What’s the difference between learning and training? Why doesn’t training always stick? Who is responsible for “the stick”? Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department! Webinar Description and…
Attend the 2 Day Deposit and BSA Update Seminar from the convenience of your own office via Live Streaming Video as it happens on Feb 24-25, or at your own convenience with 6 months of OnDemand playback. Webinar Description and…
Attend the 2 Day IRA Seminar: Basic & Advanced Issues from the convenience of your own office via Live Streaming Video as it happens on August 25th and 26th (9:00 am – 4:00 pm Central Time), or at your own…
The 2 Day Truth in Lending, Appraisal, RESPA, and MLA/SCRA Seminar OnDemand with Live Streaming has been approved for 13.5 CRCM credits. Webinar Description and Intended Audience Attend the 2 Day Truth in Lending, Appraisal, RESPA, and MLA/SCRA Seminar from…
This program is an A-Z on account ownership and documentation. We’ll go from single party accounts to more complex business accounts. It is a must for anyone who opens or manages new accounts. Webinar Description and Audience This program is…
These in-depth compliance tasks are necessary for opening new deposit accounts, but the interview process can feel more like an inquisition to a potential accountholder. This webinar will inform you about the deposit compliance rules and tasks your FI must…
Ever wonder what are the sore spots and sensitive items that irritate your regulator relative to BSA / AML compliance? Would you like to know what not to do in order to keep your regulator content? Care to learn what…
The cybersecurity issues we face tomorrow won’t be addressed by heroic actions. Our institutions need continual process improvements and the additional evolution of cybersecurity in their culture. Cybercrime will not be defeated with compliance alone, but through solid information security…
Have you started preparing for the 2018 Home Mortgage Disclosure Act (HMDA) changes? Let’s be blunt. Major change is on the horizon. Although the effective dates may seem distant, your implementation plan should already be in motion! Webinar Description and…
This program provides the information needed by the lending, compliance and audit staff to assure ongoing compliance with the regulation. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Intended…
The Call Report is constantly changing, producing confusion and many questions. The seminar will provide basic training for new preparers and complete coverage of new and complex issues for experienced preparers. Overview and Topics Covered The regulators are continuing on…
Well, the Congress in their usual last-minute Christmas gift in December of 2017 passed the “Tax Cuts and Jobs Act of 2017”. While they have spent most of the year ironing out what this all means, most of the expected…
Learn About All The New Changes! The “NEW” RULONA statutes (Revised Uniform Law on Notarial Acts) became effective last July. Many rule and procedure changes are now in effect in 16 sections that directly affect many transactions. Topics Covered New…
Attend the 2020 Deposit Regulatory Update and Review Seminar from the convenience of your own office via Live Streaming Video as it happens on September 16th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6…
Fair Lending never seems to fall out of fashion. While the rest of the industry is focusing on TRID, Flood Insurance and HMDA, the regulatory agencies, the Department of Justice and plaintiff attorneys are focused intently on the issue of…
Keeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. This series includes quarterly (4), two-hour webinars focused on the most recent changes to the compliance landscape.…
What a roller coaster ride the year 2020 was! The Congress passed the most substantial changes to IRAs as we’ve had in almost 20 years due to the SECURE Act and the CARES Act created nothing but confusion in terminology…
Attend the 2021 Call Report Update from the convenience of your own office via Live Streaming Video as it happens on Monday, March 16th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of…
The FFIEC Cybersecurity Assessment process is here to stay. At a minimum, most regulators are requiring financial institutions to complete an assessment on an annual basis. This process includes a review of an institution’s Inherent Risk Level, identification of currently…
It’s 2020 and your examiners are due at your financial institution next month. Will your bank pass the test? Webinar Description and Intended Audience It’s 2020 and your examiners are due at your financial institution next month. Will your bank…
This program will address 25 different questions your account holders might ask on their business accounts and the correct answers. Webinar Description and Intended Audience Business account holders ask the most interesting questions about use of the business account. These…
Attend the 3 Day Deposit, BSA and Account Opening Update and Review Seminar from the convenience of your own office via Live Streaming Video as it happens on February 23rd, 24th and 25th (9:00 am – 4:00 pm Central Time),…
This is a three-part series to be held on October 20th, November 2nd and November 18th. The prices below include all sessions. Webinar Description and Intended Audience This is a three-part series to be held on April 21, April 23,…
We will cover all the 2020 changes to deposit accounts and recap what needs to be done this year. We will also look at the status of pending legislation and continuing challenges facing the deposit side of the financial institution.…
Recently, financial institutions have experienced large disappearance claims and significant lawsuits which resulted in over $40,000,000 in nationwide claims and expensive litigations (see complete description below). Click Here for Webinar Description and Audience Recently, financial institutions have experienced large disappearance…
Continuing Education Credits: Total PDUs/Contact Hours: 10 Strategic & Business Management PDUs: 2 Technical PM PDUs: 2 CEUs: 1 (Contact Hours: 10 hours) HRCIs: 10 (Type: Specified – Strategic Business) SHRMs: 10 Estimated time to complete: 10 hours Self-Paced Online…
Under any economic condition, there are critical sales management actions that create high performance sales organizations. Don’t let market conditions, excuses and the media hype get in the way of helping your sales team drive revenue today. They absolutely can…
A good sales coach motivates salespeople by coaching to their individual hopes and dreams and by holding them accountable. They help them generate more revenue with intentional, ongoing coaching to improve skills, not just the deal at hand. When sales…
A good AML program has seven key components. These are called the “core” of the examination and the program. This webinar will look at the critical issues of each of these components and how they relate to your overall goal…
There are consistent behaviors and habits that successful relationship managers use day in and day out, year after year to achieve their goals. In fact, research validates that top tier producers follow a mile-stone centric sales process that helps drive…
Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and…
If you don’t acquaint your customer with what you offer, your relationship with that customer is at risk! Building a simple plan that reflects your culture, and targets the customer’s needs, keeps the account holder engaged and satisfied. Webinar Description…
Scheduling appointments on the phone has always been a problem for sales professionals. Tenured sales people as well as rookies are always looking for a better way to have quality conversations on the phone so that they can schedule quality…
For most financial institutions, non-interest fee income is the lifeline to revenue growth and income diversification. Strategically focusing and effectively integrating non-traditional financial products into an institutions’ product lineup will result in an enhanced client/member relationship and will positively impact…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This course introduces learners to basic artificial intelligence concepts and trends. Artificial Intelligence plays an increasingly important…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours)SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Blockchain is on the forefront of emerging technologies and is the foundation of modern cryptocurrencies. If you’re a manager with little…
Continuing Education Credits: CEUs: 0.3 (Contact Hours: 3 hours) Estimated time to complete: 3 hours Self Paced Online Course Description: This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and…
This webinar will walk you through the compliance maze related to Ability to Repay, Qualified Mortgage, High Cost & Higher-Priced Mortgage Loans. Webinar Description and Intended Audience This webinar will walk you through the compliance maze related to Ability to…
This two-hour webinar provides a comprehensive review of all the ATR options, including the existing and new QM options. The new EGRRCPA rules receive special attention. The program helps you decide whether changes are needed or if the status quo…
Your financial institution is full of customers who require many types of services. The BSA exam identifies many services and customers as high risk for money laundering. We will cover the high risk customers and services listed in the BSA…
When you open and title accounts, you affect not only rights at death but also the insurance coverage of your account. Some of the big errors are occurring on our signature card contracts because we do not understand when to…
The Accounting Basics course provides a complete foundation in basic accounting procedures for students who have minimal or no college accounting or business background, need a refresher course on accounting fundamentals, or need to prepare for further accounting study (see complete description…
Understanding accounting and financial statement basics is a key skill needed in the Financial Services Industry. All too frequently even experienced personnel have only a cursory knowledge of key accounting concepts. This course provides participants with a sound understanding of…
ACE Credit Recommendation Reference Number: CFTA-0005 (CFT Course Code: A197) The Accounting course teaches students the information needed to create financial statements, including trial balances, t-accounts, balance sheets, and various other accounts and their respective functions. Emphasis is placed on the…
This webinar is designed to provide basic knowledge of how a Bank records its financial transactions and compiles and communicates the information in its financial statements. It will begin with identifying the uses and decision-makers of Bank accounting information, introduce…
This webinar will introduce the flow of accounting – from identifying economic occurrences and how they are reported in financial statements. Learn how the Balance Sheet, Income Statement, Reconciliation of Net Worth, and Cash Flow Statement are developed and connected…
This course will cover Accounts Receivable and Inventory Financing risks, and present how a bank can prudently manage these risks. It will give a deeper understanding of how Accounts Receivable and Inventory can provide an adequate form of collateral to…
You Must Comply! ACH Compliance is designed to provide you with the knowledge you need to comprehend the compliance requirements associated with processing ACH entries on a day-to-day basis (see complete description below). Click Here for Webinar Description and Audience…
What is an ACH exception and how do you handle it when it occurs? Many exceptions are rare and you may find yourself second guessing what you should do. Gain a better understanding of exception processing from returns to notifications…
Are you new to the operations area of the bank? Is ACH Origination a new product for you? Is it something you’re afraid of? Then this class is for you! We will discuss the benefits of ACH Origination for your…
If ACH is a product that you are selling or want to sell, then this is a webinar for you Webinar Description and Intended Audience If ACH is a product that you are selling or want to sell, then this…
Adopting sound business practices to help manage your risk and to maintain compliance with the NACHA Operating Rules are keys to your financial institution’s successful use of the ACH Network. This webinar is designed to help you understand the risks…
Whether you are just starting your ACH Origination program or have numerous customers, you need to understand Article Two of the ACH Rules. Join us and learn how to decipher the SEC Codes, how the products work and what your…
It may seem that ACH Rule changes were a bit stagnate for a few years, but there are more coming. And not just for Same Day ACH. You’ll want to plan to join us for this class to ensure compliance.…
We now have Same Day ACH and those rules are in effect, so its time for a few other changes. Some are coming in 2020 and a few in 2021. You’ll want to plan to join us for this class…
When unclaimed property is not correctly managed and reported, the risk of audits, fines and penalties becomes a reality. This webinar provides an overview of the law and basic tips to better manage and control this important compliance responsibility. Webinar…
Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don’t miss this one! Webinar Description and Intended Audience Customer service professionals who face…
Does your mind ever wander while others are talking? We spend countless hours of our working lives in listening-related activities; however, studies show we retain only 25% of what we hear! Learn to eliminate your own listening barriers and bad…
Active shooter situations are possible wherever people gather: school, work, places of worship, sporting events, etc. The Minneapolis FBI has developed a presentation which addresses the active shooter threat in a diversity of situations. During this presentation, Special Agent Joseph…
This webinar will walk employers through a roadmap of effectively addressing disability issues in the workplace. Special focus will be given to the complexities involved with mental disabilities and how to address issues where a disability is impacting the employee’s…
Incidents of workplace violence are on the rise. What should you do when an employee makes threats or does harm to co-workers or property? The results are sometimes catastrophic, yet often they could have been prevented. Webinar Description and Audience…
This workshop will actively engage Ag Lending participants in live case studies, examining portfolio credit risk systems and application of risking rating systems to case studies. The morning will be dedicated to live case studies including: a multiple entity cash…
You are sitting quietly at your desk catching up on paperwork and in walks a customer to open an LLC. When you begin looking at the foot high stack of paperwork, you realize that this LLC has multiple members but…
This webinar will explore multiple models of both business and personal (business owner) cash flow analyses. It will conclude with “commercial real estate” (CRE) cash flow analysis and other related real estate “investment” cash flow models. Webinar Description and Audience…
This “proactive” webinar covers negotiation, technical, and management tools in collecting cash. The negotiation process will include the “human factors” while the technical skills will include “business law basics” (contract law and lender liability). Webinar Description and Intended Audience This…
Participants will receive a practical, “real world,” intensive review of critical loan documentation issues, best practices, proper lien creation and monitoring under the requirements of Revised Article 9 of the Uniform Commercial Code. Webinar Description and Audience Everything a commercial…
Learn to make the right loan decisions in this financial analysis case study training program. Learn the tricks of the trade to make better loan decisions. Apply financial analysis techniques and learn the right questions to ask the loan customer…
The session will begin with analyzing the four financial statements- Income Statement, Statement of Retained Earnings, Balance Sheet, and Statement of Cash Flows. This will include Revenue and Expense Recognition, FIFO, LIFO, and Average Inventory Costing Models, Operating Expenses (Repairs)…
Advanced IRAs is a full-day course that focuses on recent tax law changes to IRA rules and addresses more complex IRA issues that financial institutions may face. This course assumes previous IRA experience, but is also beneficial for inexperienced attendees…
In an unprecedented interest rate environment, we will share strategies that allow lenders to address many essential questions, such as: How can I offer a longer fixed rate loan when competing with a national bank? How can I make my…
SEMINAR OBJECTIVE Prevention of loan losses through implementation of proper loan structuring and documentation techniques is the objective of this seminar. This follow-up course to Principles of Loan Documentation will focus on more complex and problematic lending transactions, including securing…
The webinar will begin with a brief review of analyzing a business owner’s personal “1040” tax return and the return of an LLC, S corporation, and C corporation including Schedules M-1 and M-2, Schedule K-1, pass-through transactions, and other deductions.…
This webinar is focused on advanced topics that are often issues in commercial loan transactions. See complete description below. Click Here for Webinar Description and Audience Focus on advanced topics that are often issues in commercial loan transactions. Covered Topics:…
The TRID rules are complicated which can ultimately lead to errors and put your bank at risk. This webinar will point out the more complex areas and will also bring your attention to areas that are notorious for errors. Consider…
This webinar will address Adverse Action Notices and the compliance requirements and best practices under the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA). – see complete description below. Webinar Description and Audience This webinar will address…
Advertising compliance is often a challenge for many institutions. Marketing personnel aren’t always experts with the technical advertising requirements established within the various regulations. And, those responsible for regulatory compliance are often excluded from the process until after an advertisement…
Agriculture is the focus of this regulatory compliance based webinar. As mixed-use properties, such as barndominiums, increasingly appear in our communities it is important to understand how to apply compliance regulations to ag properties and to know when an ag…
This webinar will provide bankers with an essential understanding of agricultural collateral, the risks presented by agricultural lending, agricultural loan documentation and loan administration. Webinar Description and Intended Audience Gain an essential understanding of agricultural collateral, risk management, loan documentation,…
The webinar will go line by line through the CTR. You will learn how to avoid pitfalls and common errors. Webinar Description and Intended Audience FinCEN ruling FIN-2020-R001, effective April 6, 2020 (September 1, 2020 for e-filing batch filers), makes…
The FFIEC Updated the BSA Exam Manual! The Agencies made revisions throughout the updated sections to ensure language clearly distinguishes between mandatory regulatory requirements and supervisory expectations set forth in guidance. The revisions also incorporate regulatory changes since the last…
This rule establishes a new part specifying the rules and regulations to produce hemp. This action is mandated by the Agriculture Improvement Act of 2018. This rule establishes licensing requirements, maintaining information on the land on which hemp is produced,…
This webinar will look at these two FinCEN reports in a line-by-line fashion. You will receive an updated handbook for the new CTR released in the summer with examples of how to complete the new form. We will also review…
FinCEN issued a notice to e-filers that announced an update to the Suspicious Activity Report (SAR) filing format, to go live in June 2018. The announcement says that the revisions adhere to the changes listed in FinCEN’s February 2, 2017,…
The Department of the Treasury’s Office of Foreign Assets Control (OFAC) issued an interim final rule to amend the Reporting, Procedures and Penalties Regulations (the Regulations) to provide updated instructions and incorporate new requirements for parties filing reports on blocked…
New comprehensive consumer protections for prepaid accounts under Regulations E and Z, including tailored provisions governing disclosures, limited liability and error resolution, periodic statements, and the posting of account agreements. The final rule also regulates overdraft credit features that may…
The Board is amending subparts A, C, and D of Regulation CC, Availability of Funds and Collection of Checks (12 CFR part 229), which implements the Expedited Funds Availability Act of 1987 (EFA Act), the Check Clearing for the 21st…
The National Defense Authorization Act was passed by the Senate after a Presidential veto. It contains provisions that have future implications for our BSA programs on beneficial ownership, CTRs and SARs. During this webinar we will break down the bill…
New Customer Identification Program rules on prepaid cards came out through interagency guidance to clarify that a bank’s Customer Identification Program (CIP) should apply to the cardholders of general purpose prepaid cards that have the features of an account and…
The FFIEC members have added a new introductory section and revised content in the Customer Identification Program, Currency Transaction Reporting, and Transactions of Exempt Persons. The Manual provides instructions to examiners for assessing the adequacy of a bank’s BSA/AML compliance…
Your executive team develops a strategic plan for your bank each year, but because of other priorities, you never have time to develop a future-looking Technology Plan critical to growing your bank. If your bank is like many others, your…
As we all know, the FFIEC has been engaged in several cybersecurity initiatives over the last several years due to the increasing volume and sophistication of cyber threats. The most recent initiative was the completion and release on June 30,…
Financial institutions are dealing with unprecedented and uncertain times and are now trying to assist all of their current safe deposit box renters. Consumers are asking many questions about box access and my nationwide clients are now requesting assistance and…
Join Regulatory Compliance Counsel Michael Christians for a high-level overview of the fiduciary accounts your financial institution is most likely to encounter Webinar Description and Intended Audience Fiduciary accounts (e.g. trusts, estates, guardianships, etc.) can present some unique challenges for…
Continuing Education Credits: Total PDUs/Contact Hours: 5Strategic & Business Management PDUs: 3.5 Technical PM PDUs: 1.5 CEUs: .5 (Contact Hours: 5 hours) Estimated time to complete: 5 hours Self Paced Online Course Description Marketing has become vital to the success…
ACE Credit Recommendation Reference Number: CFTA-0002 (CFT Course Code: A199) A practical introduction to financial analysis from the viewpoint of the commercial credit analyst and commercial loan officer, the Analyzing Financial Statements course gives you the skills you need to…
This one-day program is designed to assist lenders and other credit professionals who want to better understand the information that is contained in accountant-prepared financial statements. During this program, participants will learn how to analyze financial statements and utilize them…
This program will provide lenders and other credit professionals with knowledge in the wide variety of service businesses that exist and how those businesses should be analyzed from a financial standpoint.Particular attention will be paid to the ways in which…
Analyzing Small Manufacturing Businesses has been designed to assist lenders and others who work with manufacturers that are seeking financing for start-up and expansion projects (see complete description below). Click Here for Webinar Description and Audience Analyzing Small Manufacturing Businesses…
This webinar is designed to give mortgage lenders a better grasp of tax returns and their importance in making quality loan decisions. Webinar Description and Audience This webinar is designed to give mortgage lenders a better grasp of tax returns…
The principal goal of this course is to enable you to analyze the balance sheet and income statement. Webinar Description and Intended Audience The principal goal of this course is to enable you to analyze the balance sheet and income…
Lenders are often asked to finance the purchase of an existing business by a new owner. Participating in this type of financing can be highly risky in some cases. The level of risk depends upon a number of factors, including…
Educate your frontline on new beneficial ownership rules. The front line is our eyes and ears on the ground. The front line is tellers, new accounts, lenders, branch managers and everyone who interacts with a customer. The job of the…
If you missed the April 2019 Compliance School, you can still watch it OnDemand. For more info, CLICK HERE! Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled…
Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance program changed with the changes in regulations? Need to…
Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance program changed with the changes in regulations? Need to…
Which regulations apply to commercial loans? What if a loan is secured by real estate? Are there exceptions when real estate is taken as “an abundance of caution”? Can examiners assess civil money penalties for violations? Do your commercial lenders…
Attend the Appraisal Rules and Standards, RESPA Requirements, and Banking Servicemembers Seminar from the convenience of your own office or home via Live Streaming Video as it happens on Thursday, February 4th (9:00 am – 4:00 pm Central Time), or…
Uncovering what it will take for a prospect to move their money over (or take out a loan) and tell their current bank that they are leaving is critical when determining if a prospect is a qualified prospect (see complete…
This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it. Join…
If your salespeople are prepping for their important sales calls in the car on the way to the appointment, you have a problem. The only way to execute a great sales call is to prepare in advance as well as…
This two-hour program explains how to develop, maintain and audit ARM disclosures. The program explains the rules, reviews typical problems that occur, and provides steps to assure ongoing compliance. Webinar Description and Intended Audience What? Since December 29, 1987 banks…
This webinar will provide tools to baseline and evaluate the effectiveness of your call center. Learning Dynamics’ Vice President Brian Walker, who has worked with over 400 call center teams, will offer practical strategies to assess your call center and…
This session is intended to ensure that ATM security has moved up on your radar and been properly integrated into your risk assessment program. We will explore some of the guidance around ATMs, the latest ATM crime trends, new security…
In this session, we will explain the differences between ATM Jackpotting and ATM Unlimited Operation. We will also explore some of the guidance around ATMs, the latest ATM crime trends, new security controls to mitigate risk, and how you can…
This discussion will highlight the advancements in cybercrime and social engineering that are targeting our people resources. Best practices will be discussed for processes necessary to improve the weakest links in our institutions. With a reliable process, we can measure…
This discussion will highlight the advancements in cybercrime and social engineering that are targeting our people resources. Best practices will be discussed for processes necessary to improve the weakest links in our institutions. With a reliable process, we can measure…
This highly specialized webinar offers a deep and useful toolbox of techniques that auditors can use when noting audit observations, drafting objective workpapers, and composing well-structured, detailed, and fluent audit reports. Webinar Description and Audience The art of audit report…
HMDA is one of the few Regulations that can require civil money penalites for errors related to your HMDA data. Thus, it’s very important to make sure you get it right! There is a lot of information to collect and…
This presentation covers the necessary ingredients of an effective harassment policy. A policy must go beyond paper. This program gives practical advice on implementing the policy. Perhaps more important, there are illustrations of what to include and what not to…
As part of the scoping and planning process, examiners should obtain and evaluate the supporting documents of the independent testing (audit) of the bank’s BSA/AML compliance program. The federal banking agencies’ reference to “audit” does not confer an expectation that…
Auditing the legal ownership, documents, and signatory authority on your accounts is probably one of the most important things you can do. Your job as a withholding agent for the IRS is important in how the W-9 and W-8BENs are…
Ever wonder why you did not get the loan or investment when you thought you had done everything you could possibly do? Your prospect gives you the deadly ‘think it over’ response and suddenly is not answering your phone calls.…
The collection process is fraught with potential liability. Debtors who can’t or aren’t willing to pay their obligations are looking for ways to get out of paying their obligations. Making a mistake in the collection process can mean the loss…
Improve Your System: Typically the safe deposit box responsibilities are passed from employee to employee with very little understanding of the institution’s liability. Unfortunately, only after a lawsuit occurs does management turn their attention to this area (see complete description…
The Credit Card Accountability, Responsibility and Disclosure (CARD) Act of 2009 added a number of disclosure, underwriting and servicing requirements to Regulation Z specific to credit card accounts. Join Regulatory Compliance Counsel Michael Christians for this informative 90-minute session covering…
Failure to adequately check or test background of applicants can result in harm and liability for negligent hiring and reckless endangerment. BUT the “victims” of improper background investigations also have legal challenges under the Fair Credit Reporting Act, discrimination laws…
This 3-part series will be held July 31, August 4, and August 6, 2020 Designed for bankers new to the accounting department and those seeking a refresher course on the basic accounting concepts targeted for the activities of a financial…
This 4-part series will be held January 21, 25, 27 and 29. Designed for bankers new to the accounting department and those seeking a refresher course on the basic accounting concepts targeted for the activities of a financial institution Webinar…
Designed for bankers new to the accounting department and those seeking a refresher course on the basic accounting concepts targeted for the activities of a financial institution. Webinar Description and Intended Audience Part 1 of this series will cover: July…
Designed for bankers new to the accounting department and those seeking a refresher course on the basic accounting concepts targeted for the activities of a financial institution. Webinar Description and Intended Audience Part 2 of this series will cover: August…
Designed for bankers new to the accounting department and those seeking a refresher course on the basic accounting concepts targeted for the activities of a financial institution. Webinar Description and Intended Audience Part 3 of this Series will Cover: August…
May 19, 2021-May 21, 2021 Sheraton Denver Downtown Hotel Denver, Colorado CLICK HERE to view the agenda and register! CLICK HERE to sign-up for Bank Trainers Conference 2021 Updates!
The webinar series will generally cover the Call Report in schedule order, however, grouping certain schedules based upon reporting content will be woven into the curriculum. Webinar Description and Audience This 5 part webinar series will be held on May…
The Bank Management course explores the services that banks and their principal competitors (including savings and loans, credit unions, security and investment firms) offer in an increasingly competitive financial-services marketplace (see complete description below). Click Here for Course Prerequisite Info…
Is your Bank ready for the new Bank Secrecy Act rules and regulations? Effective May 11, 2018 financial institutions are required to identify “beneficial owners” of legal entity customers at time of account opening and to ensure the information is…
What are the four “best practices” for Boards of Directors to show compliance with an effective BSA/AML (anti-money laundering) program? What topics should be covered in BSA training sessions for the Board of Directors? What did a community bank learn…
This course provides a working knowledge of the Bank Secrecy Act (BSA). It covers various currency-reporting requirements. The course also reviews the importance of knowing customers, and properly verifying their identities, in order to detect and report suspicious activity. The…
50% Off for Seminar Attendees Only! You can purchase the October 5 Seminar OnDemand, and enjoy six months of unlimited access to review the information or train your staff and co-workers. Regular Price is $725. Discount Price for Seminar Attendees…
Originally, you wrote your CIP in 2003. Is it time to change? If you have any of the questions below, we will explore changing your CIP in light of new systems, processes and technology in 2020 Webinar Description and Intended…
At this bank security training session, the participant will learn how to protect the assets of his or her financial institution by detecting and preventing check fraud. Physical security at the branch will be reviewed. In addition, you will become…
October 27, 2020 11:00 AM- 2:00 PM EST Register Here for the Virtual Summit
May 18, 2021 10:00am-4pm EST Register Here for the Virtual Summit
Dan Fischer, Sales Development Expert with Anthony Cole Training Group, will take you through the Top 10 ideas that you must address to increase your sales success. These Top 10 have come from working with bankers for 25 years helping…
Monday, June 8, 2020 12:00 noon – Shotgun Start – Scramble Tunxis Plantation Country Club, Route 4, Farmington, CT Please plan to arrive at the golf course no later than 11:30 am to receive your tee assignment, tournament rules, and…
In banking, risk management is always en vogue. Now more than ever though it seems to be a re-emerging hot topic amongst bank regulators. From regulatory risk to reputation risk every action a financial institution takes opens the door to…
Continuing Education Credits: CEUs: .4 (Contact Hours: 4 hours) Estimated time to complete: 4 hours Self-Paced Online Course Description: Financial institutions are unlike any other business. To someone new to the world of banking, it can seem puzzling. However, financial…
MOHEGAN SUN CASINO June 11, 2021 CLICK HERE to Register and Preview the BankWorld 2021 Agenda The amazing BankWorld is back for its 26th year, and once again, this is your can’t-miss opportunity to learn about the future of…
Every banker should have a fundamental understanding of the U.S. Bankruptcy Code and your bank’s rights and obligations thereunder. This webinar will introduce you to the world of bankruptcy. Webinar Description and Audience Every banker should have a fundamental understanding…
Key issues for business entities include who, if anyone, has personal liability for the debts of the business and what is the impact of federal, state and local taxes on the business and its owners. Webinar Description and Audience Key…
Determining an entity’s ability to generate cash flow is essential whenever repayment of a loan will extend beyond one year. Cash flow analysis measures an entity’s ability to generate sufficient cash to operate successfully and have excess cash to service…
Attend this proactive webinar and gain an understanding of the often complex and confusing topic of TAXES! Webinar Description and Intended Audience Attend this proactive webinar and gain an understanding of the often complex and confusing topic of TAXES! Bank…
This webinar will provide an “introduction” to the banking industry and touch on most all aspects of banking. This webinar is a must for all new bankers and/or those that want to “brush up” on their general banking knowledge! Webinar…
This webinar provides a comprehensive overview of essential real estate loan documentation requirements, regulatory compliance issues, sound loan administration issues and best practices. Webinar Description and Audience This webinar provides a comprehensive overview of essential real estate loan documentation requirements,…
For a bank to be successful, not only must it bring in new business, it must also retain existing customers. Additionally, it must get these customers to use every financial product and service they truly need. See complete description below.…
The challenge for each of us is to pay more attention to how we act and what we need to do on the job rather than turn our focus on what others should or shouldn’t do. This fast-moving employee training…
What questions should your Bank ask about compensation below the CEO and top executives? This session will address pay equity regulations, setting job grades, and determining base salary and appropriate raises for employees. As part of this session we will…
This session will address pay equity regulations, setting job grades, and determining base salary and appropriate raises for employees. As part of this session we will provide information on conducting market research using industry surveys, using market research to establish…
New Bank Secrecy Act Rules go into effect May 11, 2018. These new regulations add rules on beneficial ownership of legal entities and new fifth pillar for BSA. During this webinar we will explain the new Customer Due Diligence (CDD)…
At the time of this printing, beneficial ownership legislation is in both the house and the senate to centralize beneficial ownership registration with FinCEN. If it passes, we will discuss the transition process and what will be required. If it…
The webinar will include a supplementary booklet explaining each checklist requirement. And upon request, Anne will e-mail the individual checklists to anyone attending this webinar. The individual checklists will be formatted in Word and can easily be saved to a…
The Bank Protection Act and the implementing regulations specify the requirements for the Security Officer. We have designed this program specifically for the individual who has little or no previous training in financial institution security. If you have been the…
We tend to think of Commercial Loans as being free of troublesome compliance requirements, but that simply is not accurate. In this webinar, Anne will present and explain her checklist for commercial loans. This compliance checklist for commercial loans guides…
We tend to think of Commercial Loans as being free of troublesome compliance requirements, but that simply is not accurate. In this webinar, Anne will present and explain her checklist for commercial loans Webinar Description and Intended Audience Several compliance-related…
It all starts with Reg H and the Bank Protection Act. Understanding your responsibilities within the regs and beyond can be challenging. Learn to identify requirements versus recommendations. Webinar Description and Intended Audience It all starts with Reg H and…
The objective of this session is to provide attendees with insight concerning the employment regulations and enforcement changes which will unfold during the year and guidance concerning bank industry best practices to address those developments. We will provide time for…
We’ll bring you up to speed on what Bitcoin is, how it compares to other virtual currencies, and what the threats and opportunities are for bankers. Learn some Bitcoin-related jargon, such as mining, wallets, hot and cold storage, and more. (see…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Technical PM PDUs: 1 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: At the core of strong leadership is the ability to communicate…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 0.75 Technical PM PDUs: 1 CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 5 hours Self-Paced Online Course Description: By understanding the impact of…
How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! Get creative about how to make opportunities happen at your branch. Webinar Description and Audience…
No one wants to be the subject of an investigation for missing cash! Take time to join us to ensure your branch control processes are solid, understand the reasons for the control and obtain examples of various logs and procedures.…
How do you excel at leading while fulfilling your responsibilities as a branch manager? It’s a challenge that this program aims to overcome! Click Here for Webinar Description and Audience How do you excel at leading while fulfilling your responsibilities…
This branch marketing workshop focuses on the basic components of marketing in a contemporary financial institution and how the branch is an important part of that strategy. The topics include market research, product development, and promotional strategies. At the conclusion…
Let’s discuss the plan for the restoration of serving customers in your lobbies. At the top of the list is the safety protocol for the health and well-being of our employees and customers, but what exactly is the new “normal”…
This series, presented by renowned ebanking and payments pioneer David Peterson, will examine opportunities and challenges with physical branches, profile financial institutions leading this change, and provide specific strategies to consider for your financial institution (see complete description below). Click…
Heads of Retail and Bank Management who are looking to successfully develop and implement a strategic retail delivery plan based on today’s emerging trends using informed data and market knowledge; Heads of Operations tasked with redesigning branches for millennials while…
Summary “Bringing Out the Best in Others” focuses on the keys to coaching and motivating individuals to enhance and maintain high performance levels: setting expectations, establishing accountability, communicating effectively, organizing helpful performance goals, and providing ongoing feedback and positive reinforcement. …
Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as mortgage lending. Think again. With the safety and soundness of the entire industry the…
This two-hour program will assist your bank in determining whether your BSA Compliance Program adequately includes controls, such as training, policies and procedures, monitoring, etc for loan products in addition to deposit products. It will also teach you how to…
Understanding law enforcement inquiries and requests is an important part of a BSA Officer’s job. Who can get the SAR? How do you give them the supporting documentation? Learn how you can establish policies, procedures, and processes for identifying subjects…
2019 brings new and emerging BSA issues to the forefront for examinations. These issues will continue to challenge BSA professionals to stay ahead of the curve in managing risk for your entity. Webinar Description and Intended Audience 2019 brings new…
What are the important issues facing the BSA Department in 2020? During this program we will focus on the new and continuing issues of 2020. Webinar Description and Intended Audience What are the important issues facing the BSA Department in…
Most Compliance and BSA personnel deal with laws and regulations, rather than algorithms and quantitative analysis, and struggle with the concept of how to properly ensure the model is producing intended results – and whether to file a SAR or…
Attend the BSA Officer and Staff Annual Review Seminar from the convenience of your own office via Live Streaming Video as it happens on September 17th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6…
During this program we will cover everything a BSA officer needs to know to run a good program. Webinar Description and Intended Audience During this program we will cover everything a BSA officer needs to know to run a good…
Your customer comes to the drive thru window and places $10,000 cash into the tube. Then, he presses the call button and asks you to send him a penny back. Do we need to take action against this customer? Do…
A 2013 Update on Money Service Businesses and both federal and state issues. During this program we will review the money service business definitions and how these definitions change who is and who is not a money service business. We…
Participants receive a detailed manual that serves as a valuable resource long after the conclusion of the program which will serve as a vital resource in developing or enhancing the bank’s BSA risk assessment program. Webinar Description and Intended Audience…
Bank Secrecy Act (BSA) key components continue to be an integral part of our AML (Anti Money Laundering) Strategy as risk assessments, models and audits continue to frame up the building called your program. You don’t want to get surprised…
You have been appointed the new Bank Secrecy Officer for your bank. You now feel like a deer caught in the headlights–what to do, where to start, who can help? All these thoughts are running through your mind… Webinar Description…
This year-end wrap up will focus on looking at the 2020 year including beneficial ownership, CTR, and crimes listed on the SAR. We will look at the areas of hot crime and the examination hot spots. This is program is…
International issues continue to light up the AML/BSA (Anti-Money Laundering / Bank Secrecy Act) scene this year. Virtual currency, OFAC (Office of Foreign Assets Control), PEPs (Politically Exposed Persons) continue to be hot buttons on the radar as we fine…
Get a complete update on Customer Due Diligence (CDD). We’ll look at exam issues, new and/or proposed rules, and all the information you should gather at the beginning of the relationship and throughout the relationship. See complete description below. Click…
The Financial Crimes Enforcement Network (FinCEN) has issued a series of guidance’s on hot topics this year. This program goes to those issues that must be addressed. Marijuana businesses, elder abuse, virtual currency and model validation (see complete description below).…
This webinar will focus on how to conduct the new account interview to obtain the nature, purpose and transactional questions to surface our high-risk customers. Who are they and what should you be doing with their info—the BIG questions. Webinar…
During this program, we will look at the professionals who help the criminal enterprise. Sometimes a single individual and sometimes a business that will launder the proceeds of crime. FATF released in 2018 a report on these businesses that will…
Review your financial institution’s Customer Identification Program (CIP) with new Customer Due Diligence (CDD) rules pending. What does it mean to run your CIP on existing customers and members? What are the hot buttons that may be a problem with…
Originally, you wrote your CIP in 2003. Is it time to change? If you have any of the questions below, we will explore changing your CIP in light of new systems, processes and technology in 2020.Your program should shift with…
Your financial institution is full of customers who require many types of services. The BSA exam identifies many services and customers as high risk for money laundering Webinar Description and Intended Audience Your financial institution is full of customers who…
Some people might think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as fair lending, TRID, HMDA, and UDAP. Think again. Webinar Description and Intended…
This is Part 1 Only. For 2 part Series, click here In Part 1, we’ll discuss the Bank Secrecy Act provisions in general, including program requirements, risk assessments, CTRs, SARs, and the Beneficial Owner provisions, among other things. We’ll also…
Some people might think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as fair lending, TRID, HMDA, and UDAP. Think again. With the safety and…
This two-hour program will assist your bank in determining whether your BSA Compliance Program adequately includes controls, such as training, policies and procedures, monitoring, etc for loan products in addition to deposit products. It will also teach you how to…
Exciting new technologies bring with them new BSA/AML risk and exposure. This webinar will look at how to add these products to your customer relationships while managing and mitigating the new risk (see complete description below). Click Here for Webinar Description…
Every business and every banker today must be adept at asking for, scheduling and delivering effective virtual meetings that also help build relationships! Find out how by enrolling in this webinar today! Webinar Description and Intended Audience Every banker today…
Does your sales team have roller coaster sales? Are you able to accurately predict how your month or quarter will play out against your sales goals? If not, you have not developed a Sales Team Success Formula, which is the…
A well-developed IT Audit Program will govern this process and provide the Board of Directors with assurances that the Information Security Program is implemented and working. This session will examine in more detail how the IT Audit Program integrates with…
Does your IT Strategic Plan work for you, or is it just a document that you review once a year? Traditional FFIEC regulatory guidance calls for an IT Strategic Plan that identifies medium-to-long-term goals and allocations of IT resources over…
Why are some banks more successful than others? It’s not how good the bank’s technology, finance and marketing departments are. It’s the bank’s compliance culture that drives success. Click Here for Webinar Description and Audience Why are some banks more…
Are you ready? We are focusing on the work flow and the adoption of beneficial ownership and controlling person procedures. This program will have up to the minute information on Customer Due Diligence from the procedural side. Webinar Description and…
Summary Many companies today recognize that employees at all levels of their organization need to exhibit leadership qualities, not just those in a managerial capacity. With more interdependence and cross-functional teams, the need for leadership skills is more important than…
The goal of this course is to recognize the fundamentals of booking Real Estate Loans that can weather the periodic economic storms that will affect your market place. Markets are governed by simple Economics, but never forget that economic conditions…
There are many types of business accounts with many different ways to do business at our financial institution’s today. What can be challenging is who is authorized to open, close and transact business at all the different avenues for business…
Learn how to open multi-tiered business accounts. Complex business structures with multiple business entities owners present unique challenges considering new Customer Due Diligence (CDD) rules. We will diagram and map out several complicated business structures and learn how to get…
ACE Credit Recommendation Reference Number: CFTA-0003 (CFT Course Code: A170) A well-developed, consistently applied process approach to communication that is combined with integrated, hands-on application of current and emerging business technologies. In this course, students learn a process for solving…
The goal of this School is to develop analytical skills. At the conclusion of the program, you will thoroughly understand and discuss subjects that need to be addressed as part of a comprehensive credit analysis report. Click Here for School…
Day One Business Development: Getting Out of the Office Wednesday, September 6, 2017 9:00 am – 4:00 pm What does your branch have that alternate branch channels like mobile banking do not? The branch has you and your people. As…
This online seminar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and to excel at client acquisition. Business development isn’t about luck or magic. It’s not about being pushy. Webinar…
This webinar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and client acquisition. Business development isn’t about luck or magic (see complete description below). Click Here for Webinar Description and…
Summary Building customer relationships is the cornerstone to generating sales revenue. This customized interactive workshop offers a consultative approach to selling. Participants learn how to maximize their networking efforts (including using social networking) to develop prospects. Each participant completes the…
What does your branch have that alternate branch channels like mobile banking do not? The branch has you and your people. As the number of branch transactions continues to fall, community banks must reassess the role of the branch manager.…
The Business Ethics course provides a unique multidisciplinary approach in critical analysis and integrates the perspective of philosophy with management, law, economics, and public policy; providing a clear, concise, yet reasonably comprehensive introductory survey of the ethical choices available to…
Continuing Education Credits: Total PDUs/Contact Hours: 10 Strategic & Business Management PDUs: 5.25 Technical PM PDUs: 2.25 CEUs: 1 (Contact Hours: 10 hours) HRCIs: 10 Estimated time to complete: 10 hours Self-Paced Online Course Description: Ethical decisions in business are…
This interactive program relies on individual and collaborative exercises designed to establish a foundation from which administrative and support staff can build their business grammar skills. Participants will work on numerous exercises in sentence structure, pronoun and verb usage, word…
ACE Credit Recommendation Reference Number: CFTA-0018 (CFT Course Code: A236) The Business Math course provides a comprehensive coverage of personal and business related math topics (see complete description below). Click Here for Course Description and Audience The Business Math course…
FinCEN issued guidance on business models involving virtual currency. This guidance is intended to help financial institutions comply with their existing obligations under the BSA as they relate to current and emerging business models involving CVC by describing FinCEN’s existing…
Business Plans That Get Results guides you through the process of composing a business plan for audiences either internal or external to your company. After identifying various types and purposes of business plans, the speaker moves you through two business…
Financial professionals realize that mastery of their profession is not limited to preparing and presenting meeting briefings and firing off summary emails on business issues (see complete description below). Click Here for Webinar Description and Audience Financial professionals realize that…
This interactive program helps business professionals craft purposeful documents that their readers can use as management tools. Participants work on their own documents to ensure that their business writing is reader-focused, complete, consistent, courteous, clear, concise, and correct. Topics to…
Would you like to learn how to write a great letter or e-mail that will not only soothe a complaining client but also turn him or her into a lifelong customer? Or how to apply the secrets of Madison Avenue copywriters…
This business writing workshop focuses on how to become an effective business writer. Excellent writing requires a reader/audience-oriented focus, an organized approach, and communication of clear images. TOPICS TO BE COVERED: Recognizing the characteristics of effective and ineffective writing. How…
This course is designed help participants integrate the analysis of risks associated with the industry, business and management of the company into the overall credit underwriting process. Webinar Description and Intended Audience This course is designed help participants integrate the…
Continuing Education Credits: CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Employers are looking for ways to attract and retain top employees. Employees are seeking working conditions that…
The Allowance for Loan and Lease Losses (“ALLL”) represents one of the most significant estimates in an institution’s financial statements and regulatory reports. It is a valuation reserve established and maintained by charges against the bank’s operating income and is…
In our very competitive industry, people are looking for ease when it comes to service. This has caused Call Centers to blossom. And while there are excellent technological advances in this area, few companies address the unique needs a call…
PART ONE: 9:00 am – 12:30 pm What Did You Say? Increasing Your Active Listening and Communication Skills Becoming Socially Sensitive and Culturally Aware Making the Customer Feel Important (Establishing a Caring, Professional Manner) Conveying Empathy toward the Customer (Imagine…
The Call Report is constantly changing, producing confusion and many questions. Extensive changes took place over the course of the past few years and there are more on the horizon. Loan information on the Call Report provides critical credit information…
The webinar will cover the latest revisions, including approved and proposed changes the Call Report. In addition, updates due to revisions in accounting standards, other areas of concern, and common errors made during call report preparation will be reviewed. Webinar…
Basel III risk based capital changes will be effective for the first call report filing in 2015. There is also additional service charge detail required for larger banks in 2015. Recent accounting updates affect the 2015 Call Report as well…
The webinar will cover the latest revisions, including any changes resulting from the banking bill recently signed by President Trump. In addition, updates due to revisions in accounting standards, other areas of concern, and common errors made during call report…
This 90-minute webinar will recap the most significant changes that impacted the 2020 Call Report, whether from the impact of COVID-19, the implementation of new accounting standards, or other regulatory reporting changes. Common questions and reporting uncertainties that have surfaced…
The Call Report has been subject to many changes over the course of 2020 and continues to be impacted by economic, accounting and regulatory changes. Extensive changes took place over the course of the past few years and there are…
In 2017, the Agencies approved a new 051 form for domestic banks with less than $1 billion in assets which reduces the number of pages in the call report from 85 to 60 and eliminated 40% of the existing line…
This 2-hour webinar will provide information on new, proposed, and revised changes to the Call Report with identification of specific Call Report line items impacted. Accounting guidance and regulatory changes will be discussed and presented in order to update those…
This webinar will walk through the classification priority for reporting loan information correctly. Learn when to code the loan based on borrower, when to code based on collateral, and when to code based on purpose. Webinar Description and Intended Audience…
This webinar will help you learn the classification priority for reporting loan information correctly. Learn when to code the loan based on borrower, when to code based on collateral, and when to code based on purpose. Webinar Description and Audience…
It’s one thing to conduct training in the workplace. It’s another thing to learn when you attend a training session, and the two don’t always go hand‐in‐hand. The ultimate goal of all dedicated trainers is to facilitate learning that ensures…
As states move forward in both marijuana and hemp, the federal law lags behind in the area of marijuana. Hemp on the other hand has been on a journey from the Farm Bill 2018 to the USDA regulations issued at…
DAY ONE – BASIC CASHFLOW ANALYSIS Introduction: This seminar will examine basic cashflow, the ways in which to calculate it, and its importance in the Credit Analysis process. Participants will learn how to calculate cashflow from information contained in the…
After attending this webinar, you will walk away with a deeper knowledge of Cash Management, gain ideas from the other participants on how to implement the products and services your clients expect you to offer, conduct a risk assessment on…
Can you bank a CBD Oil customer? Can you bank a seller of CBD Oil? What if your employee is selling CBD Oil? What to do if anything? Many of these issues depend on your state’s definition of marijuana and…
The program will include a review of the major regulatory findings regarding the customer risk profile initial process along with the need for periodic monitoring. Additionally, we will discuss the corrective actions set forth in the recent BSA written consent…
CECL standards apply to all banks, savings associations, credit unions and financial institution holding companies, regardless of size that file regulatory reports for which the reporting requirements conform to U.S. GAAP. This program is designed to review the elements and…
Continuing Education Credits: CEUs: 0.6 (Contact Hours: 6 hours) Total PDUs/Contact Hours: 25 Strategic & Business Management PDUs: 2 Technical PM PDUs: 12 CEUs: 2.5 (Contact Hours: 25 hours) HRCIs: 15 (Type: General: 15) SHRMs: 25 Estimated time to complete: …
Continuing Education Credits: Total PDUs/Contact Hours: 40 Strategic & Business Management PDUs: 11.5 Technical PM PDUs: 23.5 CEUs: 4 (Contact Hours: 40 hours) HRCIs: 40 (Type: Specified – Strategic Business: 40) SHRMs: 35 Estimated time to complete: 40 hours Self-Paced…
Continuing Education Credits: Total PDUs/Contact Hours: 20 Leadership PDUs: 13.75 Strategic & Business Management PDUs: 0.5 Technical PM PDUs: 5.75 CEUs: 2 (Contact Hours: 20 hours) HRCIs: 20 (Type: General: 16, Specified – Strategic Business: 4) SHRMs: 20 Estimated time…
Continuing Education Credits: Total PDUs/Contact Hours: 25 Leadership PDUs: 16.75 Strategic & Business Management PDUs: 2 Technical PM PDUs: 6.25CEUs: 3.1 (Contact Hours: 31 hours) HRCIs: 32 (Type: Specified – Strategic Business: 4, General: 28) SHRMs: 31 Estimated time to…
The Consumer Financial Protection Bureau (CFPB) has published its regulatory agenda which covers the agency’s anticipated rulemaking activities through September 30, 2020. Join Regulatory Compliance Counsel Michael Christians for this 90-minute discussion on what awaits your financial institution from a…
Of the many new rules the CFPB finalized this past January, among the most complext is the ability-to-repay and Qualified Mortgage (QM) rule. This rule alone will have dramatic implications for the mortgage marketplace and will impact the product-level decisions…
During this webinar we will explore the new Autosave program developed by the CFPB. Employers interested in creating an automatic savings (Autosave) program as a way for employees to build emergency savings and increase their financial resiliency would then be…
In this webinar we’ll discuss changes and additions to the QM rules. We’ll provide all the details, to be sure you’re ready for these changes. These will impact not only compliance efforts, but also systems and lending policies. Webinar Description…
The presenter will share her experience in developing an enterprise-wide process to conduct Risk Assessments in a practical, sustainable, and easy way to understand. You will walk away with practical tools and examples you can implement in your organization immediately.…
Having an understanding of endorsements and handling checks is crucial to making sound check cashing decisions. A check is a unique type of contract where ownership can be transferred by way of the endorsement on the back of the item.…
Has compliance with the Bank Secrecy Act’s Customer Identification Program (CIP) requirements adversely affected your financial institution? Are you frustrated because you haven’t been able to close a loan or you can’t open an account because of your CIP policy?…
When and how do we close accounts? How should the check be made out? What to do when customers disagree on closing the account. This program will focus on the personal account issues of closing accounts and taking off signers…
Are you ready to learn how to coach and confront sticky situations effectively? Help is here. Honey Shelton, highly experienced trainer/coach has been teaching a method InterAction Training has coined, Coaching Choices, a proven, theory based approach to coaching others…
Create a framework of success for both employees and managers when it comes to coaching. Learn how to put coaching to work for you, your staff and your organization (see complete description below). Click Here for Webinar Description and Audience…
Summary Managing and improving employee performance is one of the most critical and challenging responsibilities any manager has. Different from supervision, coaching requires a keen knowledge of individual employee skills or behavioral gaps and a commitment to work in partnership…
Summary Progressive companies recognize the role that Managers play in coaching for sales and service excellence. Participants learn a model for coaching staff and reinforcing the team approach in reaching sales and service goals. The importance of positive and constructive…
Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you…
Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is…
On July 1, 2020, the HMDA threshold for closed-end loans will increase from the 25 to 100. This means if you originated less than 100 closed-end loans in either of the prior two years (2019 or 2018), you will no…
This 2-Day Workshop brings to life the color and law of Colorado real estate in day–to-day settings. Three Colorado attorneys, all with real estate backgrounds, will emphasize a banker’s perspective of the topics below. Attend and you will walk away…
The course description and registration information for this course will be available soon. Please click your back button to return to the previous page. Clicking on the CFT logo will take you to the homepage. Please call 800-795-5242 if you have any…
Lending is all about risk management. This seminar is designed to take the “mystery” out of the commercial lending process and the confusing terminology often used by lenders. Webinar Description and Audience Lending is all about risk management. This webinar…
This seminar will begin with a brief overview of Commercial and Industrial (C&I) loan products including working capital lines of credit, ABL facilities, and equipment financing (loans/leases) and their typical structure. Webinar Description and Intended Audience This seminar will begin…
This workshop provides a review of the basics of commercial and small business lending from the application process to making an informed recommendation on a given commercial loan request. This workshop will also cover the basic concepts of branch profitability,…
Construction loans for commercial real estate (CRE) remain a major part of commercial bank lending. Many community banks attempt to use versions of their residential formats and policies to administer commercial construction loans; however, this generally does not adequately control…
ACE Credit Recommendation Reference Number: CFTA-0006 (CFT Course Code: A204) This course will give you the knowledge and skills you need to be an effective commercial lender (see complete description below). Click Here for Course Prerequisite Info Students are REQUIRED…
The Commercial Lending School delivers in-depth instruction in all facets of commercial lending, with an emphasis on financial analysis, cash flow versus profit, and loan structure. Cases emphasizing small and medium-sized companies are featured. Click Here for School Curriculum and…
This program explores the key sections in a commercial loan agreement and the goals they help achieve. Within this structure, various covenants play an important role in protecting the bank should the borrower’s financial condition change. Webinar Description and Intended…
When a default exists your bank may agree to a renewal, extension or significant modification to the loan as the solution. This program will cover guidelines for the Bank in a workout situation, including the documentation to consider before, during…
This two-part webinar will cover the key issues from the 2010 Interagency Appraisal and Evaluation Guidelines, tips for integrating them into your existing policies, and how CRE appraisals differ from residential reports. Webinar Description and Audience Part One – July…
The session will cover the entire loan process by which a “commercial real estate loan” is marketed, underwritten, approved, documented, “closed,” and monitored. The process will include examples of commercial real estate underwriting techniques and loan documentation issues. Webinar Description…
This webinar will begin with a review of “commercial real estate” including types of properties and demand/supply in the “current” market. Webinar Description and Intended Audience This webinar will begin with a review of “commercial real estate” including types of…
Seminar Description: Commercial loans secured by real estate constitute the largest and most risky category of specialized loans in a financial institution’s portfolio. A significant number of commercial loans include real estate as primary or secondary collateral. Regulators recognize this…
This webinar will look help your frontline protect your customer and your financial institution from common scams. We will look at holds and other defenses your institution has available and how to use them. Webinar Description and Intended Audience Has…
Summary Common Decency® provides managers with an understanding of the importance of fair and consistent treatment of all employees, as they may put themselves and their organizations at risk when they act unprofessionally or illegally. The program emphasizes that there…
While many financial institutions have offered ARM products for decades, others only recently migrated from balloon mortgages to ARM products. Whether new to the ARM game or an old veteran this review of common problems with ARM loans will help…
Continuing Education Credits: Total PDUs/ Contact Hours: 5Strategic & Business Management PDUs: 1.5 CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 SHRMs: 5 Estimated time to complete: 5 hours Online Self-Paced Course Description…
Summary “Communicating for Success” teaches verbal and written communication techniques to use in a variety of workplace situations. Participants will learn the 4 major pillars of effective communication. They will master the art of face-to-face, phone, and e-mail communication. Participants…
Communicating with Executives offers a structured look at executive-level concerns, needs, and objectives to ensure you address them clearly and purposefully. You will get insights in what to give executives when interacting with them in any communication mode—and how to…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Technical PM PDUs: 1.25 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: Specified – Strategic Business) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: There’s a reason that…
Working with other human beings can be challenging. Every relationship (personal and professional) is dependent on communication—and solid relationships depend on people accurately understanding one another. In this class you will learn to communicate with clarity, eliminate communication barriers, influence…
Continuing Education Credits: Total PDUs/ Contact Hours: 5 Strategic & Business Management PDUs: 1 Technical PM PDUs: 4CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: This course covers topics related…
Continuing Education Credits: Total PDUs/ Contact Hours: 5Strategic & Business Management PDUs: 0.25Technical PM PDUs: 2.5CEUs: .5 (Contact Hours: 5 hours)HRCIs: 5 SHRMs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: The course will provide a general…
The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication (see complete description below). Click Here for Course Description…
Unfair Deceptive Acts and Abusive Practices has now infiltrated the frontline thinking and behavior. What is your role in creating a complaint process at your financial institution as the first line of defense against fines, lawsuits and customer dissatisfaction? –…
HMDA compliance is tough! With all the data you are required to collect and report, there are bound to be mistakes. You can’t rest easy though because too many errors can lead to civil money penalties. Webinar Description and Intended…
A line-by-line look at the CTR and SAR forms and your requirements to file. Timelines, identification, RSSDs, and exemptions will all be covered. Webinar Description and Audience Part One provides a through review of the Currency Transaction Report (CTR) process.…
Electronic filing of suspicious activity first came into being in March of 2012, and is here to stay. Electronic filing facilitates 24-hour analysis and very specific reporting. State of the art technology, instant global transmission of funds and the proliferation…
This session will cover key lending consumer compliance regulations (highlights of the Equal Credit Opportunity Act, HMDA, Flood, RESPA, Truth in Lending, and Fair Credit Reporting). It will also include a Bank Secrecy Act overview outlining “Five Reasons Lenders Should…
The new examination procedures replace those in the current “Customer Due Diligence – Overview and Examination Procedures” section of the FFIEC’s Bank Secrecy Act/Anti-Money Laundering Examination Manual. In addition, a new overview and examination procedures were developed for the beneficial…
Alert! Regulation CC Final Amendments Affecting Check Clearing. The Board is amending subparts A, C, and D of Regulation CC, Availability of Funds and Collection of Checks (12 CFR part 229), which implements the Expedited Funds Availability Act of 1987…
This two-hour program identifies the major compliance regulations that apply to commercial transactions and reviews particular issues from each of those regulations that cause problems for commercial lenders. Webinar Description and Intended Audience What? Many examiners find the commercial lending…
This two-hour long program focuses on the compliance aspects of the new law, with particular emphasis on the provisions that were immediately effective or which are effective in the near future. While the program focuses on selected provisions of the…
What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations “require” annual or periodic training? This session covers two topics that are usually “hot buttons” in exams.…
Read virtually any enforcement order these days and you’ll see a common theme: a criticism of the institution’s Compliance Management System, or CMS. The thought process goes like this: if the institution had a better way to identify, manage, and…
This webinar will look at the expectations/requirements related to a financial institution’s Compliance Management System (CMS). You will learn how best to utilize your resources to create an effective CMS, as well as, improve and/or enhance your current CMS. Webinar…
Carl Pry, a well known and highly respected compliance expert will be presenting a monthly one-hour compliance update that will address new items to be aware of, deadlines and what’s on the horizon. In a simple language webinar format that…
This is a two-part series to be held on May 26th and June 22nd. The prices below include all sessions. Each session can also be attended individually by clicking on the links below. Webinar Description and Intended Audience Covered Topics…
Join this fast-paced webinar to understand the application process with step by step instructions and actual examples that explain the requirements of applicable regulations in terms that are easy to understand. Webinar Description and Audience Which regulations apply to commercial…
Are you drowning in memos and information about “new” or revised compliance regulations? Do you know which regulations “require” annual training? One of the overlooked training topics is BSA (Bank Secrecy Act). What should lenders understand about money laundering and…
Continuing Education Credits: Total PDUs/Contact Hours: 6 Technical PM PDUs: 4.25 CEUs: 1.8 (Contact Hours: 18 hours) SHRMs: 18 Estimated time to complete: 18 hours Self-Paced Online Certificate Description: Bring to your Office skills to a whole new level by…
FinCEN has become the center point for global financial intelligence and is an integral element for attacking international money laundering and financing of international criminal organizations. Current transnational investigative strategies target command and control elements, including their financial infrastructure (see…
You have finally received the new account training you have desperately needed and are now ready to open the account. You get all the customer information, you are ready to input the data and then the “Account Ownership” prompt appears.…
During this informative 90 minute presentation, there will be a wide ranging discussion of topics faced by all lenders engaging in the world of consumer collections. These topics will range from early default prevention and resolution tips to enhancing collections…
This two-hour program will address all three main categories – “Board and Management Oversight”, “Compliance Program” and “Violations of Law and Consumer Harm” – along with each of the categories 19 sub-components. Webinar Description and Audience WHAT? Recently, the FFIEC…
ACE Credit Recommendation Reference Number: CFTA-0007 (CFT Course Code: A205) In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products. They also trace the…
This course will help you understand the basics of consumer lending. You will know the available lending products as well as the factor for granting a consumer loan. Learn about payment plans and how to match those plans to the…
This workshop provides a review of the basics of consumer lending from the application process to loan closing procedures. The importance of loan pricing as it impacts the balance sheet and the income statement will be included. At the conclusion…
In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products. They also trace the consumer lending process from developing and taking loan applications to…
This webinar will help you tame those scary real-estate-loan problems and will be particularly helpful to bankers wanting to offer consumer real-estate loans for the first time in several years. Webinar Description and Intended Audience Overwhelmed by the 2014 CFPB…
This Advertising course presents a comprehensive view of the industry, from the creative stand-point while providing real life business examples. This course addresses the importance of Integrated Marketing Communications (IMC) in the field of Advertising and how it impacts advertising strategy…
Continuing Education Credits: CEUs: .35 (Contact Hours: 3.5 hours) HRCIs: 3.5 (Type: Specified – Strategic Business) SHRMs: 3.5 Estimated time to complete: 3.5 hours Self-Paced Online Course Description: This course offers an introduction to content marketing, a strategic marketing approach…
This program starts with reviewing the various types of contingent liabilities and why they are important. We then look at three “lines of defense” for determining and assessing contingent liabilities. Webinar Description and Intended Audience Determining and assessing a borrower’s…
Financial institutions are required to complete transactions for customers involving Power of Attorney documents. To protect your financial institution’s interests when using these documents, it is imperative to understand the basic do’s and don’ts. Webinar Description and Audience Financial institutions…
Your subscription to the Core Compliance Suite (CCS) will include quarterly, two-hour webinars focused on the most recent changes to the compliance landscape. You’ll also enjoy six (6) of the most popular compliance webinars we currently offer (see list below).…
Get an excellent overview of the core management skills all good managers need to function at their best (see complete description below). Webinar Description and Intended Audience All too often, managers are thrust into their roles without enough formal training…
As the number of global cases of COVID-19 nears 100,000, and the number of US infections rises, it’s time for financial institutions to dust off their Pandemic Preparedness Plans and revisit our plans for operating with a reduced staff. Webinar…
Corporate Account Takeovers (CATO) have a significant impact on financial institutions and losses continue to increase. Approaches used by cybercriminals are advancing with new malware tools or new fraud such as Business Email Compromise. Webinar Description and Audience Corporate Account…
Ready, Set, Go! It’s time to implement new CDD rules for legal entities customers. Final rules go into effect on May 11th, 2018. This is a practical approach to implementation of the regulation for legal entities and consumers. Webinar Description…
The Foreign Account Tax Compliance Act (FATCA) will have far reaching implications for all financial institutions. Changes begin this Spring when US financial institutions are required to report interest payments on many foreign accounts on form 1042S. Now foreign financial…
December 31, 2019 brings the end of reporting certain nonresident alien interest without a foreign taxpayer identification number. During this program we will focus on writing nonresident alien procedures for your frontline and back of the house staff. Are you…
Why aren’t your salespeople consistently hitting their sales targets? Inconsistent sales are a direct result of erratic sales habits and can wreak havoc on forecasting and managing the growth of your group’s sales. As sales manager, you must assess if…
The federal legislation passed by Congress in early March, and signed by President Biden soon thereafter, includes the option for paid leave benefits similar to the mandated benefits enacted about this time last year. The new paid leave benefit is…
President Trump and Congress have enacted emergency benefits to support financial industry employees as we battle COVID – 19. This session is intended to provide specific guidance to banks from a compliance and human resource perspective. Webinar Description and Intended…
As the world continues to grapple with the devastating effects of the COVID-19 (Coronavirus) pandemic, millions of Americans day-to-day routines have been completely upended. In this time of uncertainty, it is important for financial institutions to continue to operate in…
Live attendance to this webinar will be available for the first 1,000 registrants. If you are not able to attend the live session due to the 1,000 attendee cap, you will be able to view the recording, which will become…
Regrettably, after five months, we are continuing to experience Coronavirus pressures and uncertainties. Join us for this webinar to address individualized fact patters. Webinar Description and Intended Audience Regrettably, after five months, we are continuing to experience Coronavirus pressures and…
As we move into the month of April, difficult and new questions continue to arise in connection with the new paid leave laws, the FMLA and the ADA. Since our webinar on March 30, the Department of Labor has issued…
Bankers should view CRA ratings as a game. You need to learn how to play the game well. The challenge of playing the game is made more difficult as the agencies continuously change the rules of the game. This program…
Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community demonstrate why your CRA program qualifies for a “Satisfactory” or possibly “Outstanding” rating credit needs, but that you are effectively meeting the…
Bankers should view CRA ratings as a game. You need to learn how to play the game well. The challenge of playing the game is made more difficult as the agencies continuously change the rules of the game. This program…
Commercial real estate (CRE) appraisals can be lengthy and very detailed. Want to navigate to key sections quickly? Want to understand key areas of lending focus (beyond the value conclusion), both in terms of reviewing the report and making use…
This session will cover the key issues from the December 2010 Interagency Appraisal and Evaluation Guidelines, the October 2018 Frequently Asked Questions on the Appraisal Regulations and the Interagency Appraisal and Evaluation Guidelines, tips for integrating them into your existing…
This program covers the key variables and concepts for determining CRE cash flow and transaction-level stress-testing. We’ll learn that CRE cash flow involves more than earnings before interest, taxes, depreciation and amortization (EBITDA) for a debt service coverage (DSC), and…
As banks continue to deal directly with CRE loans as a major portion of their loan portfolios, plus indirectly through income-producing or rental real estate holdings that affect customers, it is important to “get beyond the numbers” and assess the…
With the changing behaviors of clients, now more than ever, your RMs and MSRs need to have a proactive process to initiate meaningful conversations with your clients. Webinar Description and Intended Audience Despite the surge in digital account access, did…
The “big bank” had a “big problem” — an ill-advised, completely over-exaggerated sales culture. They bragged and boasted for years about how it was the leader of the pack when it came to cross-selling. Sometimes when you make unrealistic sales…
Designed for banks and credit unions that are serious about taking customer service up a notch, this dynamic webinar will help raise the bar when it comes to getting employees on board. – see complete description below. Click Here for…
The business of selling is a numbers game. And to hit those numbers, you need a structured system that measures activity and produces extraordinary sales performance and revenue. This Sales Managed Environment® (SMETM) webinar will introduce you to tools and…
There has been an explosion of sexual harassment allegations in both the press and in complaints to employers. Harassment is certainly not new. Yet, now there is a new environment, new support and motivation to come forth. Webinar Description and…
Risk Management is at the heart of banking and every bank has to have processes, policies, and procedures in place in order to assess and manage the risks on their balance sheet. Marci shares the fundamental pieces of the ERM…
Continuing Education Credits: CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description Spurring creativity in teams can be very challenging, but could also…
Attend this proactive webinar and learn how banks make lending decisions based on the five (5) C’s of credit – capacity, capital, collateral, conditions, and character! The webinar will cover the basics of the three (3) main areas of lending-…
Attend this NEW training and you will experience discussing and analyzing “real life” case studies and loan requests. This is NOT a traditional credit analysis class that solely examines financial statements. Join Mark Tyrpin, a Senior Lender at a large…
Are you aware of all the requirements when it comes to disclosures, timing requirements, and payments? This webinar will cover the in-depth credit rules in Reg. Z, as well as other requirements. Webinar Description and Audience Credit card issuers and…
During this program we will conduct staff training to detect and prevent four big crimes against your customer. We will look at the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking. Webinar…
2020 has been an interesting and challenging year so far for financial institutions, but if there’s one thing we’ve learned, it’s that cybersecurity doesn’t take a back-seat to anything – pandemic or otherwise – especially when you rely on technology…
Do you still put a piece of paper into a sleeve and give it to the customer and call it a CD? It might be old fashioned but many institutions still handle nonnegotiable CDs much like they handled the negotiable…
Click Here for Webinar Description and Audience You start by understanding what types of ID potential members are likely to have, how reliable they are, and the information that each provides. Let’s look at all the different types of identification…
There is a very important process to follow in order to cross sell and develop advocates. This webinar will help you create a foundation to do just that (see complete description below). Click Here for Webinar Description and Audience Your…
Summary In today’s increasingly diverse workplaces, progressive organizations recognize the need for staff to communicate with customers and employees who originate from diverse cultures. “Cross-Cultural Communication” teaches verbal communication techniques to use in a variety of workplace settings. The program…
Effective cross-selling training will provide your staff with the tools necessary to understand the buying process, increase their confidence when presenting your scope of services, and can contribute to increasing your share of the consumer market. Every customer contact employee,…
This new and interesting approach to customer service trains people to look for clues from the customer to properly help clients. Using the latest knowledge about visual, and verbal clues, webinar attendees will be introduced to new methods of delivering…
HOSTED BY: DATE: Wednesday, April 15, 2020 LOCATION: Aqua Turf Club, 556 Mulberry Street, Plantsville, Connecticut DINNER CHOICES: Roasted Prime Rib, Chicken Parmesan, Pan Seared Salmon, or Vegetarian Lasagna SCHEDULE: 5:30 pm –…
This is a good review of the Currency Transaction Report (CTR) process. We will cover completing the form and go all the way to maintaining exemptions. Learn more about who we can exempt and who we cannot exempt. Learn how…
The countdown begins for implementation of the New Currency Transaction Report. In this line-by-line program, we will review the interesting changes in the new report and some of the challenges (see complete description below). Click Here for Webinar Description and…
The new CTR report has continued to bring challenges to our industry. In this program we will cover the new FinCEN rule authorizing an exception to the requirements of 31 CFR 1010.311 and 1010.313 regarding the reporting of currency transactions (see…
We will go line-by-line through the instructions and follow up with very detailed examples. Last October FinCEN made changes to the FAQs on joint accounts and multiple roles on CTRs. Those went into effect in September. Plus the new business…
After completing this course, the participant will have an enhanced understanding of the importance of creating and maintaining an adequate Allowance that is legally defensible and insures the bank is operating in a safe and sound environment under the CECL…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 1.75 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This general awareness course will assess the…
The September 30, 2020 Call Report will be impacted by new reporting requirements related to regulatory capital, the CARES Act, and the regulatory agencies’ Interim Final Rules resulting from COVID-19. This Call Report Update webinar will include coverage of new…
The ATR/QM rules have been in use for six years. During that span the rules have been rocked by constant change. This two-hour webinar provides a comprehensive review of all the ATR options, including the existing and new QM options.…
Did you know that the Consumer Financial Protection Bureau (CFPB) doesn’t verify all the facts alleged in these complaints? There have been well over 150,000 complaints so far and the numbers are growing! – see complete description below. Click Here…
The goal of this webinar is to give you the tools to avoid customer conflict and manage it effectively when it happens. You will take a service self-inventory, will then learn how to differentiate between different types of complaints, how…
Join us for a webinar covering Customer Due Diligence & Beneficial Owners. Webinar Description and Intended Audience Join us for a webinar covering Customer Due Diligence & Beneficial Owners. Covered Topics: Formalizing & Enhancing you Due Diligence Program Who’s Responsible?…
During this webinar we will exam the new FAQs and how they may impact the new account opening processes. We will also look at the common errors on beneficial ownership certification and maintenance. Webinar Description and Intended Audience New FAQs…
How to open accounts under your Customer Identification Program (CIP) continues to be a “hotspot” in BSA examinations. We will review 30 types of accounts and examine who the customers are for CIP purposes. You will learn how to operate…
The Customer Service course will help you discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer (see complete description below). Click Here for Course Description…
Finding new ways to help people solve problems and get things done is why there are goods and services in the first place. In the Customer Service Innovation course, a vital need is filled by delivering the essential service guidance that can…
In this session, we will share practical “how to” advice that everyone can easily understand and instantly use. We’ve all heard it said a thousand times that ‘practice makes perfect’. However, in my experience, only ‘perfect practice makes perfect’ (see…
Who determines the value of the service being delivered at your institution? Good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution…
Where do you stand with your cyber security preparedness? Have you adequately updated your Information Security Program, Enterprise-wide Information Security Risk Assessment, and other related policies, plans, and programs? Have you completed a Cyber Security Assessment? Is your Board periodically…
Criminals looking to buy or sell their illegal items have long depended on the black market to conduct their trades. With the evolution of technology, we have brought these markets to the internet. Webinar Description and Audience Criminals looking to…
This update addresses changes to the FFIEC IT Examination Handbook by providing a revised mapping in Appendix A to the updated Information Security and Management booklets. Webinar Description and Intended Audience For the last two years, institutions have been building…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Strategic & Business Management PDUs: 1.25 Technical PM PDUs: 0.25 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This course introduces…
Continuing Education Credits: Total PDUs/Contact Hours: 5 Strategic & Business Management PDUs: 3 Technical PM PDUs: 2CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: When using data analysis to improve…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: Big data and data analytics are changing how businesses run and managers do their jobs. In…
The past few years have seen significant developments in real estate appraisals and evaluation rules and regulations. Revised Interagency Guidelines and new rules under Reg Z have been issued, and we’ve seen additional requirements finalized recently due to Dodd-Frank. Just…
Summary We know that managers and employees spend the vast proportion of their time engaging in some form of communication with others. Though intending to share information, sell others on new ideas, provide employees with feedback, and influence behavior in…
The one thing that changes everything in the workplace is trust. Nothing is as fast as the speed of trust whether we are talking about building it or destroying it. Dysfunctional teams can poison the culture of your company. This…
On a daily basis a financial institution is faced with having to comply with a multitude of legal documents that are served on it. These documents can order the financial institution to produce confidential customer information, hold depositor funds, and…
This two-hour webinar explains the current FDCPA requirements, recent enforcement actions, and the direction of proposed changes. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Intended Audience What? In…
Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that…
Summary Managers and executives have difficulty “letting go”. They may struggle with delegation and ultimately try sometimes to do everything themselves? Delegation is difficult for all managers, but can be especially challenging for those who have a technical background. The…
Summary This program provides sales professionals with skills to use in a number of sales presentation settings. Master the art of face-to-face, virtual, and phone communication for productive sales calls. Learn techniques on delivering information in a persuasive manner. This…
During this program we will cover some of the major issues that affect the compliance of your financial institution from these regulations. This program is designed for new deposit compliance officers and those who need a good review of each…
The Deposit Accounts and Services course provides the tools you need to effectively open deposit accounts and help potential customers make the best account choices. It will increase your understanding of the different types of account ownership (see complete description below).…
In this session, we will examine how a bank might review its depositor composition and changes in that makeup over the past decade to better craft pricing strategies and design products aimed at meeting the needs of depositors, without blowing…
Deposit Operations has many changes this fall. During this webinar we will help you design your procedures for new Regulation CC changes. We will also cover Nonresident Alien reporting and other interest reporting topics such as CP 2100 and more.…
During this compliance operations update, we will look at the federal deposit regulations and update and review your programs. Regulation D, E, CC, DD and the hot topics that surround these regulations. What are the new supervisory issues, FDIC insurance…
What is cooking on the deposit regulation side this Spring? Customer Due Diligence (CDD) rules, Regulation CC (Availability of Funds and Collection of Checks) and Prepaid Cards may be a few of the hot buttons. You may also want to…
During the webinar, each regulation will be discussed spotlighting the front line issues and how to handle them. This webinar will help your staff determine if we are in a regulation and if so to determine the course of action.…
We will cover all the 2020 changes to deposit accounts and recap what needs to be done this year. We will also look at the status of pending legislation and continuing challenges facing the deposit side of the financial institution.…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: Specified – Strategic Business) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: In today’s competitive marketplace, companies must come up with innovative solutions to…
This fast-paced seminar provides practical guidance to develop and maintain a risk-based compliance audit program. Have you been watching the amounts of recent civil money penalties for compliance violations? – see complete description below. Click Here for Webinar Description and…
A new account representative handles all types of customers and legal ownership. To be a “star” takes an enormous amount of both technical and personal skills. This program is a good foundation to develop your star qualities (see complete description…
Service, Technical and Compliance skills are needed to develop the star in your institution. This webinar focuses on the compliance and technical skills your teller needs to be successful at his or her job. – see complete description below Click…
This webinar will take you through a step-by-step process to develop Risk Assessments to address key areas of your institution. The presenter will share her experience in developing an enterprise-wide process to conduct Risk Assessments in a practical, sustainable, and…
We’ve all heard the news concerning the breach at Equifax. It isn’t a matter of “if” but “when”, when it comes to an event that exposes confidential customer or corporate information. Any breach regardless of the type or size can…
This program focuses on the proper method of delineating an assessment area. In addition to reviewing the basic building blocks of an assessment area the program also considers the impact of the assessment area on the CRA performance evaluation. The…
During this program you will learn how to build a BSA training program appropriate for each group of employees in your organization. We will cover how often employees should receive training, what kinds of conversations your employees could get into…
You can cold call, direct market and network but the single most effective way to meet new prospects is to be introduced to them by someone of influence. This sales course will help you understand the basic benefits and fundamentals…
Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that…
For the past 6 months there has been much discussion of the new federal Fair Labor Standards Act (“FLSA”) salary basis regulations. The FLSA governs the payment of overtime compensation, and more importantly for purposes of this discussion, the circumstances…
Prevention is our primary focus in protecting our institutions, but how would we know if we failed to prevent an attack? Knowing what threats are realistic for your institution and how to detect them is a challenging task Webinar Description…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: As consumers increasingly turn to the digital marketplace of the Internet, organizations recognize that they can better reach…
We’ll explore when and why you should use different tools depending on the circumstance or your objective. This presentation will be a deep dive into digital marketing geared towards people who have responsibility over marketing initiatives. Webinar Description and Intended…
Determining board compensation is often the responsibility of the compensation committee. In this session, we will discuss director compensation and benefit trends. Webinar Description and Intended Audience Determining board compensation is often the responsibility of the compensation committee. In this…
Continuing Education Credits: CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) Estimated time to complete: 1.5 hours Self-Paced Online Course Description: While diversity and inclusion are popular topics in the media and for many progressive organizations, the concepts…
Diversity alone doesn’t move your entire business forward—inclusion is an integral part. Even if a company is vastly diverse yet unique perspectives aren’t being heard the culture will suffer. All people need to feel a sense of belonging. Inclusion is…
Summary In today’s ever-changing workforce, it is good business for organizations to recognize and value the diversity of staff, whether the diversity stems from ethnicity, gender, multigenerational or simply diversity of perspective. The “Diversity without Adversity” workshop raises managers’ and…
Some FI’s prefer to complete their own systems selection, either because they can’t afford an outside consultant, or they just want better control of the process internally. This session will give banks and credit unions a peek inside how one…
As social distancing and lobby traffic coming to a halt, even if temporarily, being able to offer your merchants and customers the option of “remote banking” through remote merchant capture (RDC) and mobile deposit capture (mRDC) can help keep business…
This webinar will cover standard trust-opening procedures and many “dos and don’ts” that arise as trusts and account holder situations change. We will look at state specific issues including LDPS on trust accounts. Webinar Description and Intended Audience Many customers…
This program will look at power of attorney “dos and don’ts” and how to prevent your institution from making costly mistakes in handling these high-risk documents. We will also provide you with some guidance about what procedures you should have…
The Consumer Financial Protection Bureau (CFPB) in October released four guides for those charged with handling money on another’s behalf. The guides – which cover powers of attorney, court-appointed guardianship, trusteeship and designated payees for government benefits – outline responsibilities…
Financial Institution Sales Leaders no longer have to rely on observation, anecdotal evidence and personal opinion about what differentiates top performers from average and poor performers. There is a science to selling and this webinar will provide participants with a…
This serious subject is presented with humor and down-to-earth examples and advice by an attorney who has helped companies throughout the United States effectively address issues of an ever-changing workplace. Webinar Description and Audience What is “appropriate” work appearance? Do…
What is “appropriate” work appearance? Do you have the right to tell employees what to wear? How much can an employer dictate styles of dress, hair, perfume or jewelry? Where do company appearance rules become discriminatory or violate employees’ legal…
We know where our current customers live and operate their businesses, and we have access to internal product and service utilization. Given this wealth of information, why aren’t more organizations utilizing it to improve results? Webinar Description and Intended Audience…
The purpose of this program is to identify the key components in the due diligence process in order to effectively analyze business opportunities. Participants will learn about the importance of conducting due diligence on investment and loan proposals. At the…
E-commerce continues to have a dramatic impact on virtually every aspect of business. And following the 2009 recession on electronic commerce, its role is even more critical. Packed with the most cutting-edge coverage available, this course equips students with a solid understanding…
Most credit reporting disputes are handled through the e-OSCAR/ACDV system, which has had recent updates that affect data furnishers’ legal obligations in regard to these disputes. This is an active area of litigation and regulatory scrutiny that is consistently being…
The world of electronic banking continues to evolve, and bankers need to keep pace with technology and customer preferences. Recent surveys indicate that 51% of adults in the U.S. bank online and 32% bank with mobile phones. Webinar Description and…
The world of electronic banking continues to evolve and bankers want to keep pace with technology and customer preferences. Recent surveys indicate that 51% of adults in the U.S. bank online and 32% bank with mobile phones. Customers expect more…
Most loans on the books move from closing to full payout in accordance with the terms of the loan without the requirement of a serious collection effort. Unfortunately, some loans will not perform as expected due to a number of…
ACE Credit Recommendation Reference Number: CFTA-0008 (CFT Course Code: A195) This macroeconomics course applies economics to phenomenon that students are familiar with and interested in. This course teaches students how economic analysis can be applied to virtually anything of interest, thus helping…
The Effective Business Communication workshop will focus on using e-mail strategically to achieve team goals. The class will use editing drills, writing exercises and hand-outs featuring real-world, practical tips. The program will cover the following broad topics: • Developing your communication…
Continuing Education Credits: Total PDUs/ Contact Hours: 5 Strategic & Business Management PDUs: 0.25 Technical PM PDUs: 4CEUs: .5 (Contact Hours: 5 hours) SHRMs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: The ability to write clearly…
This Effective Business Writing course helps you to improve your written communication skills. Good grammar and punctuation skills are prerequisites for this course (see complete description below). Click Here for Course Description and Audience This Effective Business Writing course helps…
Combined with the personality assessment tool used to evaluate each participate, this effective communication workshop helps participants examine their own communication styles and provides them with practical techniques for communicating as managers and supervisors. This workshop also focuses on how…
The use of effective delegation skills is a high impact management tool. Properly utilized, it can help develop staff, share expertise and expand accountability for results across the organization. Managers and supervisors also benefit by having more time for essential planning…
Continuing Education Credits: Total PDUs/ Contact Hours: 5 Technical PM PDUs: 1CEUs: .5 (Contact Hours: 5 hours) Estimated time to complete: 5 hours Self Paced Online Course Description: Communicating clearly and concisely in written formats like email, memos, and letters…
Continuing Education Credits: Total PDUs/ Contact Hours: 5 Technical PM PDUs: 4.5 CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: The ability to deliver an effective presentation is critical…
Continuing Education Credits: Total PDUs/Contact Hours: 5 Strategic & Business Management PDUs: 0.25 Technical PM PDUs: 2.5 CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: Confidence is a key…
This Effective Referrals course will provide participants with the skills needed to make confident and effective referrals. This course supports the Relationship Selling model used in the Introduction to Relationship Selling course. After successfully completing this course, you will be…
Do you want your staff to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on retail performance management – it’s the key to the…
One of the saddest and most disturbing crimes is watching our elderly suffer from financial exploitation. It could be a romantic scam, check scam, problem with a caregiver, unusual transactions of the customer’s account and it is costing your customer…
ACH, ATM and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to…
Regulation E has ranked third in the number of cited violations and enforcement actions during the last couple of years, behind Regulation Z and Regulation DD. In this session we will review instances where institutions have failed to comply with…
As consumers become more and more dependent upon electronic transactions for making deposits to and withdrawals from their accounts, it is imperative that all deposit personnel understand the financial institution’s rights and responsibilities with regard to the Electronic Funds Transfer…
An employee is powering through their email to get caught up on the backlog, a convincing message from an old colleague entices them to click on the hyperlink provided. They now find themselves on a strange website that suggests danger.…
Your bank’s success depends on your employees. Research shows employees are more likely to embrace change if they understand the forces driving the change. They also want to know, “What’s in it for me?” This seminar combines candid conversation and…
Summary Studies conducted across hundreds of organizations have demonstrated a correlation between emotional intelligence (EI) and effective performance. In today’s fast-paced and ever-changing work environment, superior intellectual, technical and analytical ability is not enough. In fact, EI has been shown…
Continuing Education Credits: CEUs: 0.3 (Contact Hours: 3 hours)HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Strategic & Business Management PDUs: 1Technical PM PDUs: 1.5CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: Emotional intelligence (EI) is…
Continuing Education Credits: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: From establishing an ethics code to handling disciplinary issues, human resource managers play a key role in…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours)HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: Hiring the right staff for the job can be make or break. In this introductory-level course, you…
During the past decade, American businesses have shifted their focus in human resource management and labor relations to employment issues such as wrongful discharge, sexual discrimination, and other employee rights (see complete description below). Click Here for Course Description and…
As we enter 2019, we have gained much more insight concerning community bank employment compliance priorities, both at a federal and local level. This session is designed to update human resource professionals regarding developments and proposals that have unfolded from…
The Trump administration has now released its final regulations, implementing changes to the federal white-collar overtime exemption tests. This subject has been complex and controversial since significant changes were first introduced by the prior administration. The new final regulations are…
After 100 years of being illegal everywhere as a Federally-controlled substance, now some form of marijuana or hemp is legal almost everywhere. Only four states have not enacted laws allowing some form of cannabis, marijuana, THC, hemp, CBD. Even the…
This program provides information not just on what records you should keep and for how long, but on the several underlying and even more important issues of record creation, storage, and the DON’TS which create the major liabilities. Webinar Description…
Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments. You will not want to miss this webinar! The information provided will produce confidence and…
Trusts, Estates, and business accounts all have individuals who own assets and receive checks. These entities have big dollars and high risks when handling their checks. The questions of who can endorse these types of checks and how they should…
This three part consumer lending webinar takes participants from the philosophy of consumer lending, all the way through how to make a solid loan decision that benefits both the customer and the financial institution (see complete description below). Click Here…
Environmental due diligence is an important risk management tool in the underwriting and closing of commercial real estate loans. This webinar will cover the environmental aspects of the OCC’s risk management guidelines for commercial real estate lending as well as…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 2.5 SHRMs: 2.5 Estimated time to complete: 3 hours Self Paced Online Course Description: Equal Employment Opportunity is an important concept for HR managers, employees, and job applicants to understand.…
This webinar focuses on the many aspects of equipment lease financing, from structure and documentation to monitoring and administration. It will also include a review of the OCC Lease Financing Guidelines. Both new and experienced equipment lease financing lenders will…
A two-hour Escrow Account Compliance webinar covering the latest requirements, guidance, best practices, and compliance hot spots. Webinar Description and Audience Compliance with the escrow requirements can be tricky as the rules are vague, some terms are not defined and…
There are several lending laws and regulations out there that require escrowing of taxes, insurance, and similar fees. And not only are there rules that require escrows, RESPA then mandates the accounting for the escrow be maintained pursuant to specific…
There are several lending laws and regulations out there that require escrowing of taxes, insurance, and similar fees. And not only are there rules that require escrows, RESPA then mandates the accounting for the escrow be maintained pursuant to specific…
Understanding disclosures, signatures and electronic storage may be crucial to your institution’s success in upcoming examinations and in day to day business at the bank. There are federal and state considerations to take into consideration. In this program learn the…
Rated the most dynamic teller training experience, CFT is pleased to bring back by popular demand, the Essential Teller Issues Workshop. You will want all your tellers to take part in this high impact learning experience. Recently revised the program…
The Essentials of Banking seminar looks briefly at some topics chosen from CFT’s flagship course, Principles of Banking. The program helps participants understand how banking has evolved to become the industry it is today and provide a better understanding of…
Summary More often today, organizations ask employees to manage complex projects. Often these employees do not have significant experience managing projects or are not provided with training on how to effectively manage the project, resulting in inefficiencies and project failures.…
There has been an explosion of sexual harassment allegations in both the press, and in complaints to employers. Famous media people, executives, and public and corporate managers have suddenly had careers damaged or ended due to their improper behaviors. Harassment…
Has your financial institution established an initial Enterprise Risk Management (ERM) program or are you still struggling with getting started and understanding what it should look like? For those institutions frustrated with the concept of ERM or feel it’s too…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: Specified – Strategic Business) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Business leaders, managers, and staff at all levels…
Continuing Education Credits: Total PDUs/ Contact Hours: 3 Strategic & Business Management PDUs: 0.75 Technical PM PDUs: 1.5 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: Business…
Financial Projections are an overlooked but important component of the credit process. Although essential for startup businesses (which have no historical financial information), they are also significant for established businesses, as well. Webinar Description and Intended Audience Financial Projections are…
Continuing Education Credits: CEUs: 2.5 (Contact Hours: 25 hours) Estimated time to complete: 25 hours Self-Paced Online Course Description: This completely online and self-paced, six-module Human Resources management course provides comprehensive preparation for the Associate Professional in Human Resources (aPHR™)…
Summary Organizations that win in today’s highly competitive marketplace know the importance of exceeding their customers’ expectations and providing superior customer service. This workshop is aligned with the organization’s mission and service standards and customized to meet the needs of…
If you’ve never worked with Excel spreadsheets or haven’t in several years, this webcast is designed just for you. Excel expert David Ringstrom, CPA, walks you through the basics of Excel spreadsheets, providing the knowledge needed to create functional spreadsheets…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours)SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This course is designed for the learner who already has a solid understanding of Excel’s basic tools and functions. The…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Technical PM PDUs: 2.5 CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: As big data continues to change the way businesses operate and…
In this insightful session, Excel expert David Ringstrom, CPA, shows you step-by-step how to create dynamic accounting reports for any month of the year on a single worksheet. As an alternative to building cumbersome worksheets for each month of the…
In this comprehensive webinar, Excel expert David Ringstrom, CPA, teaches you how many Excel functions and features can be used to create adaptable and easy-to-maintain budget spreadsheets. David explains how to separate inputs from calculations, build out a separate calculations…
In this comprehensive session, Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the accuracy of your Excel spreadsheets. To help you create spreadsheets that are free of errors, David demonstrates how…
Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to create and automate Excel charts in this informative session. He covers several helpful features Excel offers, including the Recommended Charts feature, the Sparkline feature,…
When you attend this live presentation, you’ll learn from Excel expert David Ringstrom, CPA, how to implement multiple techniques to create spreadsheets that are interactive, accurate, and user friendly. He demonstrates how to use a variety of Excel’s form controls…
Are you frustrated with duplicates frequently showing up in your spreadsheets and don’t know how to identify and manage them? If so, you’ll want to attend this live webcast presented by Excel expert David H. Ringstrom, CPA. Webinar Description and…
Four years after Apple’s iPad tablet debuted, Microsoft finally released Excel for iPad. Although a powerful and useful product, this is not your desktop version of Excel. In this session Excel expert David Ringstrom gets you up to speed on…
In this helpful session, Excel expert David Ringstrom, CPA, shares various ways you can streamline filtering tasks, including little-known shortcuts, such as Custom Views and the hidden AutoFilter command. Webinar Description and Intended Audience In this helpful session, Excel expert…
When users are unaware of ways to benefit from Excel’s filtering features, they can spend a great deal of time sorting data. In this webinar, Excel expert David Ringstrom, CPA, discusses a number of techniques you can use to quickly…
David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in the Office 365 version of Excel. David draws your attention to any differences in the older versions of Excel (2019, 2016, 2013,…
Learn how to implement internal control features in Excel spreadsheets. Your presenter, David Ringstrom, CPA, will use a simple invoice to show ways to control actions in an Excel spreadsheet, as well as protect worksheets and workbooks from unauthorized changes…
Many users rely on VLOOKUP for basic look-up functionality in spreadsheets, but are often unaware of ways to improve the integrity of this venerable function. In this session Excel expert David H. Ringstrom, CPA introduces the VLOOKUP function, and then…
When it comes to managing large spreadsheets, users often feel stressed about a multitude of issues. In this beneficial presentation, Excel expert David Ringstrom, CPA, demonstrates a number of ways you can manage large spreadsheets with confidence. Webinar Description and…
In this comprehensive presentation, Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the integrity of your Excel spreadsheets. You’ll also discover methods for auditing the spreadsheets created by others. Webinar Description…
David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in the subscription-based Office 365 version of Excel. David draws your attention to any differences in the older versions of Excel (2019, 2016,…
Excel expert David H. Ringstrom, CPA, focuses on the basics of using Excel pivot tables in this informative presentation. Pivot tables empower you to easily create reports from complex data, simply by using your mouse. Webinar Description and Audience Excel…
David demonstrates every technique at least twice: first, on a PowerPoint slide with numbered steps, and second, in Excel 2016. He draws your attention to any differences in Excel 2013, 2010, or 2007 during the presentation as well as in…
This enlightening webcast presented by David Ringstrom, CPA, will empower you to quickly accomplish tasks that might currently be taking you several minutes or even hours to complete. Webinar Description and Intended Audience This enlightening webcast presented by David Ringstrom,…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours)SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This course features 25 of the most popular Excel tip and tricks for both novice and advanced Excel users. In…
Seminar Description and Audience This popular one-day InterAction Training program delivers creative and realistic strategies in promoting successful job performance. Often supervisors are the emerging leadership at your financial institution. Invest in their success and enroll them today in this…
Summary Leaders at all levels of an organization benefit by demonstrating executive presence. Senior management will take note of such leaders and keep them in mind for future higher level assignments. Especially today, from a succession planning standpoint, organizations…
This webinar will focus on the primary elements of the executive total compensation package and how these elements can be utilized to motivate and incentivize members of the senior leadership team to effectively achieve the Bank’s strategic goals. Webinar Description…
Extraordinary Impressions raises the bar in customer service and establishes a higher standard of excellence compared with our competition. This results-oriented workshop focuses on service—the biggest reason customers stay with us forever—or move to our competitors! Extraordinary Impressions hones the…
The Fair Credit Reporting Act has been in effect since 1971, but has been amended substantially over the years, most recently by significant changes in the FACT Act. Even though this regulation is an “oldie but goodie”, there are still…
There are numerous compliance challenges, ranging from what you can tell one joint applicant about the other applicant’s credit, to when the FCRA portion should NOT be included with the adverse action form. What should your financial institution be doing…
Fair Lending training isn’t just for employees in the loan areas. Every employee having contact with a potential applicant needs to understand the basic requirements of Regulation B (and Equal Credit Opportunity Act) and what actions might discourage “a reasonable…
Do you know what changes the CFPB has brought to Fair Lending with a focus on “data driven” information and consumer complaints? Has your regulator issued any recent enforcement actions? How will your institution be evaluated in the next Fair…
Fair lending requirements have been, and continue to be, a primary focus for examination teams from the Consumer Financial Protection Bureau down to your state banking regulator. Join Regulatory Compliance Counsel Michael Christians as he walks webinar participants through the…
This information-packed webinar explains recent fair lending problems, corrective action required by the agencies, penalties imposed on the bank, and steps your institution can take to avoid similar problems. Pending developments that will have a significant impact on Fair Lending…
A Fair Lending Risk Assessment is an offshoot of your compliance management program risk assessment and typically will include a review, either by an internal party at your bank or by a third party, of your written policies and procedures,…
Join Jerod Moyer of Banker’s Compliance Consulting for a two-hour webinar dissecting the compliance requirements related to Fair Lending. Webinar Description and Intended Audience This webinar will dissect the regulatory requirements and examiner expectations related to Fair Lending in plain…
Approved for 7 CRCM credits Attend the Fair Lending, CRA and FCRA Seminar from the convenience of your own office or home via Live Streaming Video as it happens on Thursday, December 10th (9:00 am – 4:00 pm Central Time),…
Fair lending is a hot topic right now, as always. Despite changes in the regulatory and enforcement environment, there are issues every lender should be aware of. As well, there are new ways of looking at lending patterns, activities, and…
During this informative ninety (90) minute webinar the basics of proper credit reporting will be discussed along with a more in-depth conversation regarding specific pitfalls and challenges that creditors and other data furnishers encounter. You will learn how to navigate…
We will review the numerous subparts and appendices in both the CFPB’s and FRB’s Regulation V and the FCRA and FACTA. Although none of the provisions is new, program participants frequently comment that they never heard of some of the…
During this webinar we will review coverages of accounts and how the FDIC categories of insurance covers our customers. Also, we will cover the FDIC changes which were released on July 30, 2019. These go into effect on April 1,…
First the Regulators rolled out the Cyber Assessment Tool (CAT), then one year later the FDIC released its new Information Technology Risk Examination Program – or InTREx for short. – see complete description below Webinar Description and Audience First the…
DATE: Wednesday, March 18, 2020 LOCATION: Aqua Turf Club, 556 Mulberry Street, Plantsville, Connecticut DINNER CHOICES: Roasted Prime Rib, Chicken Florentine, Pan Seared Salmon, or Vegetarian Lasagna SCHEDULE: 5:30 pm – Reception 6:15 pm – A…
On May 29, 2013, the U.S. Department of Treasury, along with several federal agencies, including the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, published the Final Rule on the…
This webinar covers the need to cultivate real relationships with those you coach, practical standards to assess them by, effective ways of offering feedback, and helpful proactive follow-up activities. It also discusses the key steps involved in applying the ADDIE…
It’s out! The long awaited revision to the FFIEC BSA examination manual has been released. What’s new and what’s not will be covered in this webinar. The manual has changes and wording updates throughout (see complete description below). Click Here…
In this webinar, we will overview the updated BCM booklet and its contents. This webinar will give you a good starting point at understanding the new areas of focus and how to navigate the first 49 pages of expectations. Webinar…
These two programs have two different objectives. InTREx is used by FDIC examiners to conduct an examination against the institution where the FFIEC Cybersecurity Assessment Tool (CAT) can be both an examination tool and a self-assessment tool. Both provide extreme…
The FFIEC continues to update regulatory guidance for financial institutions. In general, there is a delay from the initial release of new regulatory expectations and their implementation in examination and auditing processes. With a few years of marinating, the FFIEC…
In September 2016, the FFEIC completely rewrote the Information Security Handbook. The Handbook represents an integration of concepts from Cybersecurity Guidance, Management Guidance, and other elements released in the past 10 years. Webinar Description and Audience In September 2016, the…
In addition to the guidance, we will explore applied risk management concepts for mobile banking solutions. Focus will include Mobile Risk Assessments, integration into Information Security Programs, Third Party Risk Management, and effective IT Auditing. Webinar Description and Audience Mobile…
ACE Credit Recommendation Reference Number: CFTA-0022 (CFT Course Code: ACC201) The Financial Accounting course covers accounting terminology; the recording and classifying of financial transactions, including analyzing, journalizing, and posting; the preparation of the trial balance, work sheet and financial statements;…
The Financial Crimes Enforcement Network (FinCEN) is proposing rules under the Bank Secrecy Act to clarify and strengthen customer due diligence requirements for banks (see complete schedule below). Click Here for Webinar Description and Audience The Financial Crimes Enforcement Network…
Financial Institutions often extend loans to borrowers with terms exceeding one year. These Term Loans generally finance capital assets used to generate revenue for the firm. Unlike short term Lines of Credit, where the primary source of repayment is derived…
The world is constantly changing but one thing remains the same, fraudsters! While social distancing will help keep you physically healthy, but it does not help when we talk about financial fraud. Webinar Description and Intended Audience The world is…
Financial Markets and Institutions offers a unique analysis of the risks faced by investors and savers interacting through financial institutions and financial markets, as well as strategies that can be adopted for controlling and managing risks. Special emphasis is put…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Strategic & Business Management PDUs: 1.5 Technical PM PDUs: 1.5CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Decision-making within an organization often hinges…
In the midst of today’s shifting financial environment and fast-paced, changing lives, solid financial planning is more important than ever. Personal Financial Planning provides students with the tools, techniques, and understanding they need to define and achieve their financial goals…
Technology solutions used by retail and commercial customers for financial needs have exploded in recent years. These solutions have been coined as FinTech, for Financial Technology. This session will overview FinTech and compare them to existing solutions offered by community…
The need to terminate an employee can arise despite your best efforts, and by then it may already be too late to “do it properly.” To keep your terminations legal and avoid costly errors, learn what you need to know…
With little differentiation between products, pricing and technology one of the most impactful ways to set your organization apart from the competition is through outstanding customer service, especially with new customers (see complete description below). Click Here for Webinar Description…
What does it take to be an effective supervisor today? With downsizing, rightsizing, doing more work with less people to name a few, the effectiveness of the supervisor is called into question like never before (see full description below). Click…
Generating low-cost core deposits is an urgent strategic priority for financial institutions nationwide. In this highly-competitive, rising-rate environment, demand for core funding is high, and many community institutions are scrambling to keep pace. Webinar Description and Intended Audience Generating low-cost…
When it comes to flood insurance compliance there is a lot to remember and even more ways to mess it up. There are determinations, notices, calculations, timing requirements, etc., that you must get right. There’s little to no room for…
This two-hour webinar explains the requirements of communities to take adequate floodplain management measures and how a community falls into a suspended status. In addition, we will look to see how a community can be reactivated once a suspension occurs.…
This two-hour webinar explains the new laws and final regulations. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Audience WHAT? Flood Insurance rules have changed continuously over the past…
This webinar will concentrate on some of the more vexing issues in flood compliance, such as monitoring, contents coverage, and the ever-present condo problem, by talking through sample scenarios and explaining best practices in keeping your portfolio covered. Webinar Description…
The flood insurance regulations have been around since 1996, yet examiners continue to cite numerous violations and fines. Flood has been announced as one of the regulators’ principal areas of concern. We’ve also had changes in the law, with the…
Will your Flood Insurance program pass the next compliance exam? The flood insurance regulations have been around since 1996, yet examiners continue to cite numerous violations and order civil money penalties. What are the sources of the top violations? What…
Will your Flood Insurance program pass the next compliance exam? The flood insurance regulations have been around since 1996, yet examiners continue to cite numerous violations and order civil money penalties. What are the sources of the top violations? What…
The FLSA is our most complex employment law. It covers virtually all employees in virtually every industry, with different rules for many different employees, classifications and pay plans. One size does not fit all. Webinar Description and Intended Audience The…
The remittance transfer rule applies to transactions that (i) qualify as remittance transfers, and (ii) are sent by people or companies that qualify as remittance transfer providers. This rule is a part of Regulation E. Remittance transfers are electronic transfers…
We live in an ever-changing technological world with software and applications for everything imaginable. So why isn’t there an app for preventing financial institution fraud? Webinar Description and Intended Audience We live in an ever-changing technological world with software and…
Learn to identify, detect, investigate, and prevent financial fraud with fraud examination. Study and understand the nature of fraud investigation today with memorable business examples and numerous actual fraud cases to ensure your understanding of today’s most important fraud concepts…
There has been a dramatic increase in the number of fraudulent cashiers checks. Virtually every day a warning is distributed by financial institution regulatory authorities stating that fraudulent cashier’s checks are being issued in a specific financial institution’s name (see…
In this webinar, we’ll share tips for measuring the success of your training programs in order to prove the ROI. Webinar Description and Intended Audience Measuring and proving ROI on the investment your financial institution puts into employee training can…
Endorsements can come from your customers, experts, and celebrities. Problems can result from unsupported claims and failure to include required disclosures, among others. Enforcement actions have been taken against companies in many industries. The penalties can be high. Webinar Description…
This program has been designed for lenders and credit analysts who require the knowledge to analyze the credit-worthiness of a businesses. Participants will learn how to analyze the financial statements of various types of businesses and how to structure financing…
Did you know the CFPB spent ONE-THIRD of its 2015 budget ($140 million) on supervision and fair lending enforcement? The CFPB listed “FAIR LENDING” as a primary supervision objective, and other regulatory agencies follow this priority. Click Here for Webinar…
FASB’s (Financial Accounting Standards Board) credit impairment standard for financial instruments is here – so now what do we do? This webinar will help management of financial institutions start to figure out what their institution should be doing now to…
Assessing creditworthiness of a borrower is about information. Each borrower will have opportunities and obstacles to repayment of the loan. Bankers need to use the information available to identify those potential issues. One of the primary sources will be the…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 1.25 Technical PM PDUs: 1CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Google Analytics is the most popular…
How did you initially meet and then gain the relationships with your best clients? Typically, when we ask successful financial salespeople this question, they tell us that they were introduced by another client who was a raving fan of theirs.…
It’s all about the questions and answers you ask that will determine if you can bank a business. This program is designed to help you script out those business questions that will keep you in compliance and help you find…
The old song “getting to know you…getting to know all about you” is a familiar tune in the new Customer Due Diligence (CDD) environment. It might be phrased better “getting to know all you do”. As we onboard customer accounts…
This data-driven session will outline how a complete system of activities can help your financial institution dramatically grow consumer loan volume. Webinar Description and Intended Audience Do your strategic goals for 2018 include increasing funded HELOC and/or Home Equity Loans?…
When an account holder dies, there are usually many aspects of their life still outstanding. During this program we will look at the checks and all the questions you get asked every day. Insurance checks, treasury checks and regular checks,…
When your account holder dies, there are usually many aspects of their life still outstanding. During this program, we will look at the checks and all the questions you get asked every day. Webinar Description and Intended Audience When your…
Your customer passed away yesterday and the family is grieving. Yet, in the midst of all the remembering and honoring of a life, the legal and compliance clock is ticking. In most states, checks can be paid for 10 days…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Technical PM PDUs: 1 CEUs: .3 (Contact Hours: 3 hours) Estimated time to complete: 3 hours Self Paced Online Course Description: If you’re a manager or supervisor, you have probably been faced with…
Continuing Education Credits: Total PDUs/ Contact Hours: 10CEUs: 1 (Contact Hours: 10 hours) HRCIs: 10 Estimated time to complete: 10 hours Self Paced Online Course Description: As a manager, handling difficult employee behavior is now your job. And it can…
Join this fast-paced webinar to understand the application process with step-by-step instructions and examples that explain the requirements of several confusing regulations in terms that are easy to understand. Webinar Description and Intended Audience Do you know how the term…
Do you know how the term “application” is defined in all of the lending regulations? Do your lenders and front line staff understand the difference between applications and inquires? Join this fast-paced webinar to understand the application process with step…
Your financial institution opens accounts for social security representative payees. Are you setting them up right? Should you issue debit cards? What money can go in and out of these accounts? – see complete description below. Click Here for Webinar…
Continuing Education Credits: Total PDUs/ Contact Hours: 6Technical PM PDUs: 4.5CEUs: .6 (Contact Hours: 6 hours) HRCIs: 6 Estimated time to complete: 6 hours Self Paced Online Course Description: As a manager, you will undoubtedly deal with conflict. And keeping…
Have you updated your Plan to address the new Booklet? This webinar will provide recommendations on how to update your Plan to meet regulators expectations. Webinar Description and Intended Audience The FFIEC released a complete re-write of the Business Continuity…
Has your doctor ever asked you “what is your pain level like?” That is exactly what our presenter will ask you when you tune in for this webinar! Learn how to encourage Personal Accountability with your staff by addressing chronic…
Whether you are now offering HSAs or are thinking about offering HSAs, this 2 hour extremely informative webinar will give you the information you need to make sure you are setting the accounts up correctly and performing the proper maintenance…
Health Savings Accounts are Trust Accounts that have almost the exact same reporting requirements for contributions and distributions with the IRS as IRA accounts. But HSAs aren’t getting the respect they deserve! see full description below Click Here for Webinar…
HSA Essentials is a half-day course that provides attendees with a broad understanding of HSA rules and responsibilities. The course is designed for individuals having any experience level with HSAs as it can introduce inexperienced attendees to HSA concepts, and…
Over the last 15 years there have been many changes to HSAs so this annual update is a necessity when it comes to keeping up with the latest rules and regulations. Webinar Description and Intended Audience In 2004, the Health…
It’s been a journey from the Farm Bill 2018 to the USDA regulations issued at the end of 2019. Where are we now? What is FinCEN’s position on hemp? Webinar Description and Intended Audience It’s been a journey from the…
This webinar will provide a framework to help sales managers deliver high touch coaching to their salespeople to help them grow relationships and revenue in this high-tech, remote world. Webinar Description and Intended Audience This webinar will provide a framework…
Technology has forever changed the landscape for transacting across all financial services. While there are some who are comfortable buying complex financial products online, most feel the need to talk, meet and trust a banker who is knowledgeable and caring.…
This program provides a last-minute thorough review of the revised Regulation C rules to assure participants have a comprehensive understanding of the intricate details of HMDA. Participants receive a detailed manual that serves as a handbook long after the program…
There are approximately 95+ “working days” from this presentation until January 1, 2018. There are very few parts of the existing rules that will remain unchanged and there are 110 data elements in the new rule. Will you be ready…
There are approximately 57+ “working days” from this presentation until January 1, 2018. There are very few parts of the existing rules that will remain unchanged and there are 110 data elements in the new rule. Will you be ready…
Webinar Description and Intended Audience HMDA 2018 Challenges with Taking Applications Part I – Consumer Applications Thursday, October 12th, 2017 1:30 pm – 3:30 pm CT How should you begin to prepare for these sweeping changes? HMDA reporters must follow…
Join David Dickinson from Banker’s Compliance Consulting for a two-hour webinar devoted to the more complicated areas associated with HMDA data collection and reporting. This is not a HMDA 101 class! Webinar Description and Intended Audience Join David Dickinson from…
Ensuring the accuracy of Home Mortgage Disclosure Act (“HMDA”) data has always been a challenge and the challenges for 2018 will be even greater. This webinar will focus on ways to effectively review and ensure the accuracy of your HMDA…
Major changes ahead! Hopefully, your 2018 Home Mortgage Disclosure Act (HMDA) implementation plan is already in motion. January 1, 2018, seems a long way out; however, in compliance time it’s just around the corner. This webinar will deliver plain English…
The closed-end and open-end thresholds that determine HMDA applicability are changing July 1, 2020. This webinar will look at how these changes impact affected financial institutions. Webinar Description and Intended Audience The closed-end and open-end thresholds that determine HMDA applicability…
Join this fast-paced webinar to learn about the top 10 issues that challenge HMDA reporters and receive valuable tools to avoid HMDA headaches in 2020. Webinar Description and Intended Audience HMDA reporting continues to be a challenge for many financial…
This webinar will cover the areas of HMDA compliance that cause banks the most problems. HMDA compliance is tough! With all the data you are required to collect and report, there are bound to be mistakes. You can’t rest easy…
Get the latest interpretations, guidance and best practices before you go any further. Plus, we’ll answer questions you didn’t know you had until you dove into the new requirements. Webinar Description and Intended Audience What have we learned since the…
Get the latest interpretations, guidance and best practices before you go any further. Plus, we’ll answer questions you didn’t know you had until you dove into the new requirements. Webinar Description and Intended Audience What have we learned since the…
The CFPB’s 2018 HMDA rules are now in effect, although both the OCC CFPB have announced that enforcement of the new rules will be delayed at least a year. What exactly does this mean? As well, the Dodd-Frank reform bill…
HMDA is known to be the most difficult lending regulation to understand and with which to comply. Unfortunately, the error tolerances are as low as 5%, and many banks suffer Civil Money Penalties for submitting inaccurate HMDA data (see complete…
Have you started preparing for the 2017 and 2018 Home Mortgage Disclosure Act (HMDA) changes? Let’s be blunt. Major change is on the horizon. Although the effective dates seem like a ways out, your action plan for implementation should already…
On July 24, 2014 the Consumer Financial Protection Bureau published long-awaited proposed revisions to its Home Mortgage Disclosure Act (HMDA) rules. The 573-page proposed rule would make sweeping changes to Regulation C, and dramatically expand financial HMDA reporting and compliance…
The past year has seen a tremendous increase in demand for HELOC’s. Looking at current projections for this product, it will be one of the most popular products that lenders will offer. This class will give a great overview of…
Summary Effective managers know that getting work done through others is a key to organizational success. One of the ways to ensure that employees are working productively is through periodic evaluation of their performance. However, a recent study estimated that…
We all know that conducting a performance review is not one of the favorite responsibilities of managers and supervisors. Yet, we also know how important it is to conduct a fair and honest appraisal of all staff (see complete description…
Bankers will learn why they should approach CECL with a strategic lens, rather than a compliance one. Attendees will learn what they must know to get ready for CECL implementation to maximize profitability. Webinar Description and Intended Audience The time…
The Analyzing a Start-up Business webinar is designed to assist lenders and others who work with start-up businesses that are seeking financing for development projects. Webinar Description and Audience The Analyzing a Start-up Business webinar is designed to assist lenders…
Your HMDA-LAR data is the ground floor of a fair lending examination, and your regulators are performing detailed statistical analysis in preparation for the exam. It is a goldmine of information simply because it contains demographic information of applicants and…
Regardless of the size of your safe deposit operation, this presentation provides a realistic and well-organized method of reviewing your procedures before a lawsuit occurs. Your presenter knows firsthand what to look for, from the most common errors to the…
Asset or liability? Your signature card and agreement is a legal binding contract between you and your customer. It defines legal ownership, rights of both the accountholder and the financial institution, what happens with postdated and stale dated checks and the…
The foundation for creating a no excuses sales environment begins with leadership – how you set sales standards and then demonstrate, communicate and inspect accountability to those standards. Webinar Description and Intended Audience Does Your Financial Institution Have a No…
The problem with most ‘business plans’ is that you spend a great deal of time creating them, and once complete, they are shoved into a binder somewhere. What most salespeople really need is a living, working sales plan (see complete…
Estimated time to complete: 3 hours Continuing Education Credits: Total PDUs/ Contact Hours: 3 Strategic & Business Management PDUs: 0.5 Technical PM PDUs: 1.5 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Self-Paced Online Course Description Managers who lead and manage…
The session will begin with a brief overview of loan write-ups or credit memorandums including types, styles, and necessary component parts (relationship information, financial analysis, management review, and risk assessment/mitigation). Webinar Description and Intended Audience The session will begin with…
Cold-calling is history! Your bank clients now drive the buying process. From start to finish, buyers are online researching, gathering information, processing at their own pace and signing up for bank services in their own time. Webinar Description and Intended…
If you’re responsible for training others, then this workshop is for you. Let an InterAction Training professional show you how to develop and deliver training that sticks (see complete description below). Click Here for Webinar Description and Audience If you’re…
Most of us want to be good employees – and most of us want to excel at our jobs. To be a highly successful employee and excel at work is not simply a matter of being good at what you…
Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the…
The single biggest problem most financial institutions face is finding RMs and MSRs who are also successful sales people. The old days of hiring based on technical expertise are gone. This 60-minute webinar, targeted for financial sales executives and managers,…
This 60-minute webinar, targeted for financial sales executives and managers, will introduce a proven process for searching, interviewing, hiring and on-boarding bankers and other financial sales people. Webinar Description and Audience The single biggest problem most financial institutions face is…
Growing loan portfolios continues to be a major challenge for Banks. For Banks with an indirect loan program, the higher risk for indirect loans continues to present challenges to that require a greater degree of control, monitoring and oversight than…
In this basic course, you will learn how to switch perspectives from having a Business Continuity Plan to an ongoing Business Continuity Management (BCM) system and how to integrate it into your Enterprise Risk Management (ERM) Program. Marci Malzahn will…
This 3 part series will take place on October 13th, 15th and 22nd all at 11:00 EST In this unique, interactive web series Sandy Asch will give leaders the skills and tools they need to be RESILIENT and lead effectively…
This session will provide an overview of effective techniques and strategies on how to build a proactive community relations plan that will ensure that you’re getting the biggest bang for your community relations buck while building your brand and increasing…
Bank mergers and acquisitions are a common occurrence and are being driven by the changing dynamics of the banking industry. Success in bringing two banking organizations depends on many factors, including people transitions, technology conversions, and product marketing changes. Webinar…
You only have one chance to make a good first impression. That is certainly a common and perhaps overused saying but it is very applicable in the world of selling. It is even more important when you understand that 93%…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Strategic & Business Management PDUs: 2 Technical PM PDUs: 1 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: Financial statements can look…
Some of our best and most profitable financial institution customers are legal entities. Unfortunately, establishing relationships with business entities can be confusing, and if done incorrectly, they can become costly liabilities (see complete description below). Click Here for Webinar Description…
As financial institutions, you’re required to perform numerous risk assessments throughout the Information Security Program lifecycle: IT, Vendor, Business Process (BIA), and Cybersecurity risk assessments. So how do you build a risk assessment that helps you to make better decisions?…
Successful bankers consistently ask for introductions. It is part of their prospecting routine. However, many salespeople are hesitant or uncomfortable asking their clients for introductions. If you are an RM, MSR or Branch Manager who needs an effective, easy and…
If you are looking for a way out of the HPML escrow requirement, be sure to join us to find out all the details! Webinar Description and Intended Audience Is your financial institution required to establish escrow accounts for certain…
Most HR blunders begin with managers because they have the most daily contact with our employees. This webinar will review HR basics for managers and give them practical tools to avoid HR issues. Webinar Description and Intended Audience Most HR…
This webinar will provide your managers with a valuable and easy to understand overview of key HR concepts and laws, and will give them practical information and tools they can use to avoid legal pitfalls. Webinar Description and Intended Audience…
Continuing Education Credits: CEUs: .15 (Contact Hours: 2 hours) HRCIs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: This course provides an introduction to business ethics, laying a foundation for how the study of right and wrong…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 Leadership PDUs: 1 Strategic & Business Management PDUs: 0.25 Technical PM PDUs: 0.25 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: Specified – Strategic Business) SHRMs: 1.5 Estimated time to complete: 1.5…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 Strategic & Business Management PDUs: 0.5 Technical PM PDUs: 0.25 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Why…
Continuing Education Credits: CEUs: .15 (Contact Hours: 1.5 hours)HRCIs: 1.5 (Type: General)SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Because it is the driving force behind economic organizations worldwide, capitalism is a term that business leaders,…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 Strategic & Business Management PDUs: 0.75 Technical PM PDUs: 0.25 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: Specified – Strategic Business) Estimated time to complete: 1.5 hours Self-Paced Online Course Description:…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 Strategic & Business Management PDUs: 0.75 Technical PM PDUs: 0.25 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: Specified – Strategic Business) Estimated time to complete: 1.5 hours Self-Paced Online Course Description:…
Continuing Education Credits: CEUs: .15 (Contact Hours: 2 hours) HRCIs: 1.5 Estimated time to complete: 1.5 hours Self Paced Online Course Description: Business leaders, managers, and staff at all levels of an organization will face decisions in their pursuit of…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 Strategic & Business Management PDUs: 0.5 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Among the more important ethical…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 Leadership PDUs: 1 Strategic & Business Management PDUs: 0.5 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: Specified – Strategic Business) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 1 Technical PM PDUs: 0.5 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: General) Estimated time to complete: 3 hours Self-Paced Online Course Description: Proper management of…
Continuing Education Credits: Total PDUs/Contact Hours: 1.5 Leadership PDUs: 0.75 Strategic & Business Management PDUs: 0.75 CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Successful businesses…
Continuing Education Credits: CEUs: 0.15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: We live in a time where “alternative” work arrangements are becoming more and more the…
Continuing Education Credits: CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: The Equal Pay Act was passed in 1963, yet a 2020 report by hired.com found…
Continuing Education Credits: Total PDUs/ Contact Hours: 1.5 Strategic & Business Management PDUs: 0.25 Technical PM PDUs: 0.25CEUs: 0.15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: Specified – Strategic Business) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 1.5 Technical PM PDUs: 0.5CEUs: 1.5 (Contact Hours: 15 hours) HRCIs: 15 (Type: General: 13.5, Specified – Strategic Business: 1.5) SHRMs: 15 Estimated time to complete: 15 hours…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: General) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: When faced with a crisis, such as a natural disaster, terrorist attack, or pandemic disease,…
Continuing Education Credits: CEUs: 0.15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) SHRMs: 1.5 Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Recruiting multi-generational employees is crucial in a world where more individuals are putting off retirement…
ACE Credit Recommendation Reference Number: CFTA-0009 (CFT Course Code: SUP106) The Human Relations course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior. The role and function of the individual within an…
Employee skills and motivation are critical for organizational success. This course will help anyone increase their effectiveness, along with that of individuals with whom they work and the organizations of which they are a part (see complete description below). Click Here…
ACE Credit Recommendation Reference Number: CFTA-0025 (CFT Course Code: A511) The Human Resource Management course covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also…
The Human Resource Selection course offers advanced treatment of the technical issues involved in developing and implementing selection programs within organizations. This course provides up-to-date research and applications for those already working in selection and provides current examples and exhibits…
Two of the most disturbing crimes in our country which involve harm to those who are being smuggled into the country and then those who are exploited by human trafficking. Learn how big the crime is in the US and…
This session will take a comprehensive look at ATM Skimming and how it is affecting the banking industry and law enforcement. The presentation will discuss the various criminal groups that are engaging in this type of activity and will focus…
The CRA regulations are in the throes of tremendous change. Each of the regulatory agencies is in a different place in the revision process. All banks will continue to follow the current rulers for the foreseeable future Webinar Description and…
The failure to achieve a Satisfactory or Outstanding CRA rating can increase the difficulty in getting various applications approved by your federal regulator. A lower rating results in additional work to restore the rating. This program provides the information needed…
This program is designed to focus on business accounts and the opening procedures, changing ownership, implementing this process and all the questions it brings. Webinar Description and Intended Audience Fast approaching May 11, 2018 deadline has us asking more complicated…
The interim final rule allows depository institutions immediately to suspend enforcement of the six transfer limit and to allow their customers to make an unlimited number of convenient transfers and withdrawals from their savings deposits at a time when financial…
The Consumer Financial Protection Bureau and the Federal Reserve Board jointly published amendments to Regulation CC that implement a statutory requirement to adjust for inflation the amount of funds depository institutions must make available to their customers. The amendments apply…
The Uniform Residential Loan Application (URLA) has been revised again. It is now nine pages in length. Use of the URLA, the Additional Borrower form, the Unmarried Addendum, the Lender Information form, and the Continuation Sheet is mandatory beginning November…
The Fair Debt Collection Practices Act (title VIII of the Consumer Credit Protection Act) (15 USC 1692) became law in 1977. Now, after more than 40 years later, big changes are underway. Webinar Description and Intended Audience What? The Fair…
The new beneficial ownership rules will require a financial institution to implement the most significant change to its BSA/Anti-money laundering program in the past decade. This two-hour webinar provides the details necessary to begin to prepare for this significant change.…
The redesigned Uniform Residential Loan Application (URLA) is a complete overhaul of a document that has remained largely unchanged for two decades. These changes have the potential to cause disruptions as this is a critical form relied upon by many…
Many supervisors and managers dislike giving employees needed feedback about surfing the internet, not following procedures correctly, criticizing other employees, or delivering poor customer service. Supervisors and managers fear employees will become defensive, or the result will be an unproductive…
Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization…
In November of 2016, The Consumer Financial Protection Bureau, CFPB, warned financial companies about sales and production incentives that may lead to fraud or consumer abuse. How does an organization know if employee’s goals fall under this warning? Webinar Description…
Having an Incident Response Plan isn’t a suggestion, it is a requirement. Security breaches are inevitable, does your Plan provide a framework to guide you in responding effectively and timely? Webinar Description and Audience Select Registration Type and click Add…
Once we identify a threat, we need clear steps to contain, eradicate, and recover. In this session we will explore possible threats that we should be prepared for and how to build a program to protect against them. This program…
With many banks tightening lending criteria, many prime, near-prime, and non-prime bank customers remain underserved by their primary financial instructions which choose to not fund many of these loan applicants. Forward flow relationships under well-defined agreements with institutional investors of…
How much of your Return on Investment is wasted on managing people, rather than managing accounts? Social and Emotional Intelligence (SEI) skills are essential in the workplace, and research shows that it may actually be more important than IQ. Webinar…
Many financial institutions are raising their fees – should you? More and more, fee revenue has become an important component of financial institution profitability. Webinar Description and Audience Many financial institutions are raising their fees – should you? More and…
While it may take years to build a confidence level where you can answer almost any question thrown your way, the goal of this webinar is to raise your comfort level if you are a rookie and to reinforce your…
Summary In today’s increasingly complex work environment, managers and supervisors need to influence others. Whether it is “selling” an idea to management or getting a staff member engaged in a task, more often the power to influence is becoming a…
Summary In today’s increasingly complex work environment, individuals often work in multidisciplinary, cross-functional teams. They are called upon to work together to achieve results and to improve processes. More often the power to influence is becoming a sought after skill. …
This discussion reinforces the need for engaged Directors and senior management in understanding their institutions’ risks, monitoring potential threats, establishing a “dynamic control environment,” effectively overseeing third party relationships, and developing/testing plans for business continuity and incident response. Webinar Description…
We will help develop a program that provides your institution with clear direction and guidance that meets and exceeds regulatory expectations while addressing real-world risks. Webinar Description and Intended Audience Explore the fundamental building blocks of a repeatable framework for…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: Innovation can make or break an organization in terms of its ability to win and keep customers. This course…
Summary Today more than ever, organizations hold employees accountable for their ethical behavior. An ethical lapse can damage both an individual and an organization’s reputation, and runs the risk of severe personal and corporate liability in today’s environment. Based on…
As capital markets of the world become more integrated, a solid understanding of international finance has become essential for astute corporate decision making. International Financial Management provides students with a foundation for analysis that will serve them well in their…
The workforce today is made up of more diverse groups than ever before. With so many applicants to choose from, hiring managers are challenged to select the best people for their job openings. Interviewing & Hiring Techniques will provide tips…
Continuing Education Credits: CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 SHRMs: 5 CFREs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: Leading a team through any task or project requires special skills, and an understanding of…
This webinar will cover ACH Basics, ODFI Operations, ACH Rules, and ACH Origination. Designed for back office operations, compliance officers, auditors, branch managers, Treasury/cash management professionals, frontline staff and customer service representatives. Webinar Description and Audience Introduction to ACH –…
The ACH Basics and Overview is designed as an introduction to ACH processing. You will gain a broad understanding of the Automated Clearing House (ACH) Network and the processes the network follows. This is an excellent class for new operations…
New to banking? Trying to put together the big picture? This webinar is an orientation for those of you who have joined our industry. We will look at the federal reserve system, the regulations, regulators and how banks make money.…
New to banking? Trying to put together the big picture? This webinar is an orientation for those of you who have joined our industry Webinar Description and Intended Audience New to banking? Trying to put together the big picture? This…
Continuing Education Credits: Total PDUs/Contact Hours: 18 Strategic & Business Management PDUs: 8 Technical PM PDUs: 6 CEUs: 2.5 (Contact Hours: 25 hours) Estimated time to complete: 25 hours Self-Paced Online Course Description: Business analysis is the discipline of identifying…
This webinar covers the basics of Commercial Lending and is a must for all new commercial lenders and/or those individuals who want to explore this vital discipline! The training session will begin with a brief overview of “conventional” commercial lending…
Bank examiners provide significant credit to banks who have conducted their own risk assessments since they allow examiners to minimize their transaction testing and risk evaluation by instead validating the bank’s own risk assessment. Your risk assessment process is the…
The seminar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit- capacity, capital, collateral, conditions, and character. Webinar Description and Audience…
Estimated time to complete: 7 hours Continuing Education Credits: CEUs: .7 (Contact Hours: 7 hours) HRCIs: 7 Self Paced Online Course Description Critical thinking is an intellectual model for reasoning through issues to reach well-founded conclusions. It may be the…
Continuing Education Credits: Total PDUs/ Contact Hours: 5Strategic & Business Management PDUs: 1.5 Technical PM PDUs: 2 CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced…
Continuing Education Credits: Total PDUs/Contact Hours: 5Strategic & Business Management PDUs: 1Technical PM PDUs: 2CEUs: 0.5 (Contact Hours: 5 hours) HRCIs: 5 SHRMs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: Whatever your profession. Whatever your field.…
Continuing Education Credits: Total PDUs/Contact Hours: 10 Strategic & Business Management PDUs: 2 Technical PM PDUs: 5 CEUs: 1 (Contact Hours: 10 hours) Estimated time to complete: 10 hours Self-Paced Online Course Description: Emergency management is a critical and expanding…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Strategic & Business Management PDUs: 2.75 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: Understanding basic finance is important for any managerial position,…
In today’s interest rate environment, customers are increasingly looking for a wide array of investment options. This seminar will review the basic security options available to the consumer. Participants will review investment products, characteristics, risk and potential return of investment vehicles. …
Understand the Changing Role of Internal Audit, How To Effectively Establish a Risk-based Internal Audit Function, and Gain Knowledge of Internal Controls. Webinar Description and Intended Audience The issues that continue to impact a Bank’s internal audit function are significant,…
Continuing Education Credits: Total PDUs/ Contact Hours: 5 CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: No matter your age or what phase of your career youre in, leadership…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 0.75 Technical PM PDUs: 0.25 CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Introduction to Management is designed…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Technical PM PDUs: 0.5 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: We all negotiate every day. And even though negotiations are…
Continuing Education Credits: CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 SHRMs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: There are many differences between nonprofit organizations and for-profit organizations. Before delving into the details of nonprofit…
This webinar will introduce and reinforce skills needed to properly underwrite a conventional mortgage loan. In the current business climate, sound underwriting practices are critical, and this class is an excellent overview to the mortgage underwriting step (see complete description…
A Specially Designed Succession Planning and Leadership Development Program for Financial Institutions. Are your leaders prepared for the challenges that lie ahead? Consider planning your future with Learning Dynamics! Highlights: Designed and implemented by former Bankers with over 30 years…
Attend the IRA Advanced Issues Seminar from the convenience of your own office via Live Streaming Video as it happens on August 26th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand…
While it may take years to build a confidence level where you can answer almost any question thrown your way, the goal of this workshop is to raise your IRA IQ if you are a rookie and to reinforce your…
The IRS is increasing penalties to the financial institutions if they file incorrect 1099-R and 5498 reporting. If you do not want your financial institution writing checks to the IRS for filing errors, this Webinar should be a true necessity!!…
Attend the IRA Basic Issues Seminar from the convenience of your own office via Live Streaming Video as it happens on August 25th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6 months of OnDemand…
Have you ever noticed sometimes when the IRA Guru leaves the financial institution it is without notice or training for a replacement??!! On the first day of training, you feel like someone dropped you on the top of a mountain…
Basic IRAs is a full-day course that provides attendees with a broad understanding of IRA rules and responsibilities. The course is designed for individuals having any experience level with IRAs as it can introduce inexperienced attendees to IRA concepts, and…
As you have most likely heard, in 2020 we had some of the most comprehensive changes to IRAs as we have had in over 15 years. While a few of the changes leaned towards positive, the biggest change became a…
In this two hour webinar, we will focus on the answers to these questions in a nice, detailed format with examples and handouts to help facilitate your beneficiary payouts when an IRA owner dies. Webinar Description and Intended Audience There…
This updated 2016 IRA Essentials seminar with Ascensus gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA…
This IRA training course explains the regulations that govern IRA contributions; distribution rules; and IRA-to-IRA rollovers, IRA-to-IRA transfers, and direct rollovers (see complete description below). Estimated time to complete: 30-90 minutes Click Here for Course Description and Audience This online…
One of the most common questions you may get when a customer or member walks through the door is: “What kind of IRA plan should I open?” or “Which type of IRA is best for me?” We know that most…
Everyone knows you can only do one rollover per “IRA” in a 12 month period – right? But, what’s the definition of an “IRA” – An IRA account? – An IRA plan? – An IRA plan type? – see complete…
Most everyone would agree that seeing the ball drop on New Year’s Eve ending the 2020 “crazy year” is a great thing. But what does it mean in the IRA World? Webinar Description and Intended Audience Most everyone would agree…
It’s a new year, and changes to IRAs are inevitable. Just when we get comfortable with the “old” rules, Congress throws us a curve, and many times it’s right before they go on their Christmas holiday break. Learn about the…
You can choose to attend the entire IRA webinar series or select individual webinars based on your needs. Topics to include: Plan Types and Forms; Rollovers and Transfers; Beneficiaries and Distributions; Audit and Compliance. Webinar Description and Intended Audience This…
“Stop this merry-go-round!” Here is where the ride starts to get really crazy. “I know the answer! I think I know the answer! I thought I knew the answer!” Whether you are an IRA “rookie” or an IRA “pro”, you…
This four part series includes the following webinars. Click each link for a complete description of what will be covered in each session. Each Webinar can also be purchased individually. Webinar Description and Intended Audience This four part series includes…
The world of IRAs is a long and winding trail through the woods. This is part one of a four-part series that will get you on your way to finding your path again. Webinar Description and Intended Audience The world…
This is a “must-attend” webinar for anyone – even remotely – involved in IRAs including, frontline, back-office operations, call center, investment department, and trust department personnel. Webinar Description and Intended Audience Qualify the Money! The questions that need to be…
In part three of this four-part series we will look at how the money flows to a primary vs. contingent beneficiary. Plus, watch out for the 9 red flags of beneficiary payouts. Webinar Description and Intended Audience The most legal…
In the last part of this four-part series, we will discuss how to clean out those paper folders and what to scan in if you have electronic imaging. You will be provided with a list of the most common errors…
In order to get the latest updates and clarifications on all these time-sensitive changes, attending this clear, concise webinar will take away the confusion surrounding everything that is being published by different “experts” who may not have all the facts.…
Some of the most misused and abused terminology in the IRA merry-go-round world are the terms “rollover” vs. “transfer”. These are not words that can be used interchangeably. If the term is not used correctly and indicated on the contribution…
It’s that time of the year again when thoughts turn to IRS information reporting issues and the myriad rules to follow and forms to complete. This webinar deals with the many forms financial institutions must report, with an emphasis on…
Is your ERM (environmental risk management) policy working for you and your organization? ERMs can lower risk, increase competitiveness and reduce costs associated with environmental issues. It’s also essential to your institution that your ERM policy and practices are consistent,…
This power packed informational session is ideal for bank executives or managers who are interested in staying abreast of all key trends in the industry and want to learn how best to help their organization attract, build and cultivate deeper…
Are you struggling with managing Information Technology (IT) and getting results in IT? Do you want to bring IT further into alignment with the business plan? If yes to either question, this webinar is for you! Webinar Description and Intended…
The webinar covers the basic concepts of accounting for income taxes as required under U.S. GAAP with a focus on areas common to banks. Webinar Description and Intended Audience Designed for bankers new to accounting for income taxes, and those…
It’s been about a year and a half since the TILA RESPA Integrated Disclosures went into effect. Do you still have questions? Do you feel like you’re in need of a TRID check up? Well, you are in luck! Webinar…
As consumers continue to adopt digital channels for everyday banking transactions, and their shopping behaviors continue to change, bank marketing and lead generation models must also evolve for continued relevance in a humanized digital economy that is powered by people…
Your lending area is busier than ever. In the midst of this chaos you are still expected to adhere to the requirements of the Bank Secrecy Act and ensure you are following your policies and procedures to protect your institution…
Have you ever noticed sometimes when the IRA Guru leaves the financial institution it is without notice or training for a replacement??!! On the first day of training, you feel like someone dropped you on the top of a mountain…
Ratios, ratios, and more ratios! What do they really mean? Many financial professionals including bankers use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in…
ACE Credit Recommendation Reference Number: CFTA-0010 (CFT Course Code: A206) Business Law and, more generally, the legal environment of business, have universal applicability. A student entering virtually any field of business must have at least a passing understanding of business…
ACE Credit Recommendation Reference Number: CFTA-0011 (CFT Course Code: A196) From the Judicial Process to Written Contracts, and Consumer Protection to Wills, Trusts, and Estates, this course will provide you with an extensive overview of the principles of law as…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Technical PM PDUs: 2 CEUs: .3 (Contact Hours: 3 hours) Estimated time to complete: 3 hours Self Paced Online Course Description: Why can it be so difficult to balance our work with our…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 0.75 Technical PM PDUs: 0.75CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Leaders are people who…
Summary Effective communication is one of the most important and powerful tools used by every successful leader. With effective training, leaders can maximize the positive impact their communication style and message has with all audiences, including employees and external audiences.…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: General) SHRMs: 3 CFREs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: The success of any nonprofit organization can rely on the quality of its…
Continuing Education Credits: Total PDUs/ Contact Hours: 4 Strategic & Business Management PDUs: 0.5Technical PM PDUs: 1.75CEUs: .4 (Contact Hours: 4 hours) HRCIs: 4 Estimated time to complete: 4 hours Self Paced Online Course Description: Whether adopting new technology or…
Summary As banks and credit unions adapt to the rapidly changing landscape of the financial services industry, many are making the decision to expand the role of front-line customer-facing employees. The traditional Teller position is being replaced by more versatile…
Continuing Education Credits: CEUs: 0.3 (Contact Hours: 3 hours) HRCIs: 3 (Type: General) Estimated time to complete: 3 hours Self-Paced Online Course Description: This course explores the dynamics of leadership and how they are impacted when leaders are in a…
Estimated time to complete: 5 hours Continuing Education Credits: Total PDUs/ Contact Hours: 5Technical PM PDUs: 1CEUs: .5 (Contact Hours: 5 hours)HRCIs: 5 Self Paced Online Course Description Leading a team through any task or project requires special skills, and…
Continuing Education Credits: CEUs: 1 (Contact Hours: 10 hours) HRCIs: 10 (Type: Specified – Strategic Business) SHRMs: 10 CFREs: 10 Estimated time to complete: 10 hours Self-Paced Online Course Description: Whether you have years of experience in the nonprofit sector,…
If you are responsible for managing tasks and people at your branch, you must master the art of juggling. Staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up…
The Leading Your People to Success course discusses how supervisors can use proven techniques to empower their employees (see complete description below). Click Here for Course Description and Audience The Leading Your People to Success course discusses how supervisors can use proven…
Summary Change is a reality for every organization and every individual today. Managers face the special challenge of maintaining a positive outlook and helping others to remain positive and productive during times of uncertainty. “Leading Yourself and Others through Change”…
If there is one constant within financial institutions today, it is change. New regulations, new technology, and new products and services are all part of today’s work environment. Dealing with this change can be a challenge for many supervisors and…
Successful bankers use specific and consistent behaviors and habits to achieve their sales goals and serve their clients. This powerful webinar will share the 7 proven best practices of top producers so that you can refine your sales approach, become…
This program covers important legal issues and concepts which must be understood and consistently applied to enforce the Bank’s liens and other legal rights, avoid litigation and better serve customers. The goal is to provide an opportunity to learn or…
Continuing Education Credits: CEUs: 0.4 (Contact Hours: 4 hours) Estimated time to complete: 4 hours Self-Paced Online Course Description: As a vital part of the U.S. economy and a necessity for most Americans, the banking industry is subject to extensive…
Seminar Description Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. Well-trained bankers who recognize and stop attempted dishonest activity are the first line of defense in protecting a financial…
We will look at opening accounts for minors, moving from minor to adult, ownership of property, what happens when the account holder dies and much more. You will learn about account management from the compliance and legal point of view.…
Check fraud losses are estimated to exceed $18 billion each year. A recent nationwide counterfeit check operation is projected to have caused over $9 million in losses. With more and more counterfeit checks flooding financial institutions, this number is sure…
All information in the webinar will be clearly-documented in a colorful and user-friendly handbook. This is a wonderful resource manual – lenders, loan processors and compliance officers will refer to this booklet time and time again. In addition to providing…
The “Hemp Farming Act of 2018,” as passed in the 2018 Farm Bill, legalizes industrial hemp and hemp-derived CBD at the federal level. This is big news-an entirely new industry of potential commercial loan customers waiting to hear about the…
The focus of this webinar will be the activities associated with Qualitative and Quantitative Analysis when underwriting evaluates a commercial lending request. This is an overview of the entire process for non-lenders. Webinar Description and Intended Audience The focus of…
This 90-minute webinar will cover the two federal laws that govern the extension of credit to active duty Servicemembers; the Servicemember’s Civil Relief Act (SCRA) and the Military Lending Act (MLA). Webinar Description and Intended Audience This 90-minute webinar will…
BSA examiners are digging deeper and beginning to ask more questions about the lending function in recent Bank Secrecy Act exams. Could a BSA examiner possibly find loan fraud in your files that had not been detected by your bank’s…
Most financial institutions don’t specialize in lending to municipalities and other governmental units. When the opportunity presents itself, those banks struggle to perform proper credit analysis to determine creditworthiness. Learn the major credit factors to examine to predict the repayment…
This webinar has been developed for banks and bankers who are aware of opportunities to serve their community through credit services to municipalities and other local government or quasi-governmental organizations (i.e. volunteer fire departments, emergency health care providers, political subdivisions,…
This course will cover the major lending risks related to this type of financing and discusses how a bank can prudently manage these risks by exposing participants to the appropriate methods of analyzing and lending to Non-Profit Organizations and Religious…
This course is designed to introduce participants to the various types of NPOs and present appropriate methods of analyzing and lending to these types of entities. It will highlight a Religious Organization; a Private School, and a Non-Profit Service Provider…
This two-hour webinar is designed to make attendees aware of recent enforcement actions, the actions required in response to the action and the penalties or costs imposed with the hope that armed with such knowledge attendees can avoid similar problems.…
Every day, we are confronted with social engineering in one form or another. Some types are not as dangerous or malicious as others. Regardless, all social engineering attempts have one goal, to influence your actions or decisions Webinar Description and…
This webinar provides an essential understanding of letters of credit, including letter of credit terminology, structure and function. Whether your bank issues letters of credit, accepts letters of credit or takes liens on letter of credit rights, this program is…
Managers and Human Resource Officers have many challenges. One that is not readily apparent is dealing with deception. 60 percent of working adults cannot have a 10-minute conversation without lying. 40 percent of people lie on their resumes. From new…
From single member to multiple member LLCs, we’ll cover all the definitions, tax reporting, CIP and due diligence issues for opening a deposit account for a Limited Liability Company (LLC). You’ll receive a state-specific chart and help with understanding the…
Financial institutions are required to complete transactions for customers who have created revocable and irrevocable trusts. To protect your financial institution’s interests when using living trust documents, it is imperative to understand the basic do’s and don’ts. Webinar Description and…
Your compliance related questions regarding loan applicants and loan applications will be answered in this two-hour webinar designed for loan officers, loan processors, and compliance personnel. Webinar Description and Audience Join us for this two-hour Applicants and Applications compliance webinar.…
When a lender takes adverse action against an applicant the natural instinct is to want to get it off their desk as quickly as possible and move on to a loan(s) they can make. There’s nothing wrong with that but…
Learn about basic loan documentation principles and practices under Revised Article 9 for collateral. Webinar Description and Intended Audience Part One – Basic Secured Loan Documentation Monday October 5, 2020 2:30 PM-4:30 PM EST Learn about basic loan documentation principles…
This is for Part 1 Only. For series pricing, click here Learn about basic loan documentation principles and practices under Revised Article 9 for collateral. Webinar Description and Intended Audience Learn about basic loan documentation principles and practices under Revised…
This is for Part 2 Only. For series click here Learn about specific classifications of collateral and language description requirements for UCC-1s and security agreements. Borrowing base certificates and other documentation topics will also be discussed. Webinar Description and Intended…
DAY ONE – PRINCIPLES OF LOAN DOCUMENTATION SEMINAR OBJECTIVE While our economy continues to improve proper loan documentation remains essential. The likelihood of loan defaults still remains higher than normal. A loan in default presents the ultimate test of the…
Basic “business” structure, loan “structure,” and loan “support” will be highlighted along with a review of “secured” loan documentation including promissory notes (signature requirements, authority & capacity, confession of judgment clause, jury waiver, and arbitration agreement). Webinar Description and Intended…
This webinar draws upon the speaker’s 25 plus years of teaching loan documentation and practicing law. Experienced bankers will benefit from confirmation of knowing “the right thing to do.” New lenders will learn to avoid the most frequent exceptions and…
This webinar will deal with the ins and outs of making changes to loans of all types. We’ll discuss the compliance and legal requirements, operational challenges, and impacts to borrowers, guarantors, and other parties to the loan. We’ll also deal…
With the current marketplace in our industry, we find there is a huge need for originators of home loans to successfully find and capture business. This loan origination webinar is designed to share marketing ideas specifically designed for loan originators,…
This program covers the risks and rewards of loan participations to both the lead bank and the purchasing bank. Attendees will gain a thorough understanding of Participation Agreements. Webinar Description and Intended Audience This program covers the risks and rewards…
When a bank enters into a lending arrangement with a borrower, or some time thereafter, the bank may wish to sell a portion of the loan to another bank. Or a bank may wish to purchase a portion of a…
Basic business structure will be presented along with loan structure and loan support. Additionally, commercial lending issues relative to loan documentation will be reviewed. Loan pricing and monitoring will also be covered along with a review of current compliance issues.…
The principal goal of this course is to enable you to appropriately structure credit exposures, matching loan type, terms and conditions to the borrower’s identified primary and secondary loan repayment sources and underlying credit risks. Webinar Description and Intended Audience…
This webinar focuses on common underwriting mistakes that can ultimately lead to problem loans and loan losses. Using charge off analysis of hundreds of charged off loans, the session gives a view of “What were we thinking?” regarding underwriting mistakes.…
What does your branch have that alternate branch channels like mobile banking do not? The branch has you and your people. As the number of branch transactions continues to fall, community banks must reassess the role of the branch manager.…
Is your bank an attractive target for robbers? This session will teach you ways to use Crime Prevention Through Environmental Design (CPTED) principles to make your office (and home) a less desirable target for criminals. Webinar Description and Intended Audience…
This session will help training professionals to speak the language of the executive, tie in training tactics to company-wide strategies, and present training KPI’s that will earn training dollars. Webinar Description and Intended Audience As a new budget year approaches,…
Do you need to get better at closing sales? If you are looking for more effective sales techniques for closing, maybe you are trying to fix the wrong end of the problem. Most problems with not closing start at the…
Although similar in many ways, commercial lending does differ from consumer lending. This webinar is designed for those thinking of making the transition from one to the other. During the program participants will learn key aspects of both types of…
ACE Credit Recommendation Reference Number: CFTA-0019 (CFT Course Code: A443) This Management course presents management theory and applications in an engaging narrative style not commonly found in textbooks. The author’s unique organization and features focus on the critical theories and enhance…
A management development initiative that will serve to develop and enhance the capabilities of your managerial staff. The proposed initiative will focus specifically on the retail banking management staff who have responsibility for supervising/managing and developing human capital. The desired…
Summary Often in organizations, when openings arise for managers and supervisors, individual contributors from the department are selected for the role and given little or no training. These new managers and supervisors can sometimes struggle in making the shift into…
This webinar will provide information that assists managers in coaching and communicating with each of the generations in order to maximize productivity. Reduce the conflict and communication problems by understanding more about what motivates each of these four generations: Traditionalists,…
Many of us are adjusting to a new structure of work. With so many remote workers, managers need to rethink the methods they use for contact and support of an off~site staff. Webinar Description and Intended Audience Many of us…
Call Centers create a competitive advantage for organizations that learn to create them well; whether there are two or two hundred people answering calls. In most instances, calls are answered by an (AVRS) automated voice response system allowing the caller…
Employees often present even the most experienced managers with challenges. These challenging employees could be ones who performance is inconsistent, whose “attitude” is less than positive, who is more interested in texting than working, as well as those employees who…
The Managing Change course is comprised of six modules that introduce common threads in the ensuing case studies and readings on organizational change. The materials in this edition—cases and readings—have been chosen and arranged to introduce change as an integrated…
Summary We know that managers and employees spend the vast proportion of their time engaging in some form of communication with others. Though intending to share information, sell others on new ideas, provide employees with feedback, and influence behavior in…
Summary Writing well remains one of the biggest challenges for managers. Because everything we write is a representation of ourselves, our department, and our organization, it is important that we communicate clearly and professionally. “Managing e-mail and not Letting it…
Estimated time to complete: 5 hours Continuing Education Credits: Total PDUs/ Contact Hours: 5 Strategic & Business Management PDUs: 1.5 Technical PM PDUs: 1 CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Self-Paced Online Course Description If you’re a manager…
It’s a reasonable assumption that more than a third of all managers in banking are “managing in the middle”: reporting to top-level managers while managing others in some capacity. This practical, real-world webinar will help middle managers navigate their way…
So much depends on the results of meetings, where managers spend so much of their time—and their company’s money. Yet most meetings end with unresolved issues, mired by vague agendas, dominating pontificators, complaining participants, unfocused presenters, and uncommitted facilitators. Webinar…
Continuing Education Credits: Total PDUs/ Contact Hours: 5Strategic & Business Management PDUs: 0.5Technical PM PDUs: 1CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: To be successful and move ahead…
This Managing Performance and Productivity course covers the management principles needed by today’s supervisors. It discusses how supervisors can use processes and systems to encourage maximum productivity of their employees (see complete description below). Click Here for Course Description and…
Estimated time to complete: 3 hours Continuing Education Credits: CE Credits:Total PDUs/ Contact Hours: 3 Strategic & Business Management PDUs: 0.5 Technical PM PDUs: 1.25 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Self Paced Online Course Description As businesses…
The Banker’s Forum is brought to you by the Connecticut Bankers Association and CFT. Program: Libor is going away! What banks should be doing to manage the risks. Worldwide, it is estimated that over $370 trillion in financial contracts are…
How does an employer balance the conflicting employee opinions and tensions in the workplace? Some of these challenges are unprecedented, while others put a new spin on existing employment laws. The laws include the EEO discrimination laws protecting “political beliefs.”…
Summary As organizations grow and change, it is even more critical that employees work smarter and manage their time well. Today’s fast-paced work environment breeds stress. “Managing Time and Stress” discusses the importance of managing time and stress and not…
Summary Today’s world of work is global as well as diverse, with employees based across the US as well as overseas. This global reach requires employees to work collaboratively in virtual teams from Boise to Beijing and beyond- which presents…
This two-part Managing Your ACH Risk webinar is a perfect course for compliance, audit, operations and senior management, and those sitting for the AAP exam. Webinar Description and Audience Part 1 – Managing Your ACH Risk Wednesday, June 14th, 2017…
When it comes to the Bank Secrecy Act (BSA), we move from Alert to Investigation to SAR. Do you know what to do when you get BSA Alerts? See complete description below. Click Here for Webinar Description and Audience When…
Many institutions utilize a Managed Service Provider these days to manage IT infrastructure, often providing more expertise while saving some cost. But when it comes to protecting your data, the term “cybersecurity” can mean different things to different organizations. Webinar…
Today’s business structure environment is very complex. You will open many types of business accounts with multiple layers of ownership. This program will focus on different structures and common errors. Webinar Description and Audience Today’s business structure environment is very…
Today’s business structure environment is very complex. You will open many types of business accounts with multiple layers of ownership. This program will focus on different structures and common errors. Webinar Description and Intended Audience Today’s business structure environment is…
Continuing Education Credits: CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) Estimated time to complete: 1.5 hours Self-Paced Online Course Description: Medical marijuana is legal in more than half the states and the District of Columbia (D.C.), and…
This is a two-part webinar series that covers the comprehensive landscape of marketing and advertising compliance requirements. In these webinars we’ll provide many examples of how the rules apply as well as recommendations on how to deal with all the…
If you read the first CFPB enforcement action carefully, it’s clear what is being targeted: sales and marketing practices. Now is a great time to learn from others’ mistakes, even if you’re not a big bank subject to the Bureau’s…
Continuing Education Credits: Total PDUs/Contact Hours: 3.5 Strategic & Business Management PDUs: 1.75 Technical PM PDUs: 1.75 CEUs: .35 (Contact Hours: 3.5 hours) HRCIs: 3.5 (Type: Specified – Strategic Business) SHRMs: 3.5 Estimated time to complete: 3.5 hours Self-Paced Online…
Marketing Basics will enable you to have a better understanding of marketing and to develop a greater ability to apply marketing in your present role. PROGRAM OUTLINE: • Core elements of marketing and the purpose of marketing within the financial…
ACE Credit Recommendation Reference Number: CFTA-0012 (CFT Course Code: A198) The primary objective of this Marketing course is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer…
Thanks to heavy competition for mortgage loans in our industry, we find there is a huge need for originators of home loans to successfully find and capture business. This webinar is designed to share marketing ideas specifically designed for loan originators, to…
Masterful Time Management will equip you with the tools and tips to deal with the challenges of creating the best mindset in hectic environments, getting things done effectively and efficiently, and resolving time-eroding issues as they pop up. Webinar Description…
Summary All who work in customer-facing roles enjoy pleasant interactions and the ability to meet customers’ needs without difficulties or conflict. Unfortunately, difficult conversations are part of delivering outstanding customer service, so employees and supervisors need to know how to…
The countdown begins for implementation of the new Currency Transaction Report. In this line-by-line program, we will review the interesting changes in the new report and some of the challenges (see complete description below). Click Here for Webinar Description and…
Summary Effective sales people recognize that customers buy for a variety of reasons. This engaging, interactive workshop offers a consultative approach to sales that is needs-based. Participants learn how to determine customer needs using probing open-ended questions. Building trust with…
This course is designed to give you tips, tricks, and methods to easily measure and track your organization’s effectiveness. You will get real-world examples of what has worked and what has not worked in departments just like yours. Webinar Description…
Summary More than ever today, organizations are requiring managers and employees to spend an increasing amount of time in meetings. Whether the meetings are in person or virtual, it is important that the meetings are productive and efficient. “Meetings that…
Situation: Most banks today are so caught up in day-to-day management of critical issues that they have no succession plan. As a result, they have no strategy to ensure their future is in the hands of their most effective, experienced…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 0.25 Technical PM PDUs: 2.5CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This course introduces learners to Microsoft’s…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This is an introductory-level course designed to both build a foundation of essential skills in Microsoft Word and to…
This information packed program helps participants assure they are prepared for the first regulatory review of MLA compliance. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Audience WHAT? On…
The number of mobile banking customers has risen over 70% in the past year. The biggest growth is seen in the 18-29 year old demographic which is the most coveted demographic for the future of banking (see complete description below).…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours)HRCIs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: In the age of smartphones, it is a foregone conclusion that marketing efforts should be accessible on a mobile…
ACE Credit Recommendation Reference Number: CFTA-0017 (CFT Course Code: A200) The Money and Banking course teaches the role of money, credit, and financial institutions in the U.S. economy (see complete description below). Click Here for Course Prerequisite Info CFT strongly…
This program focuses on the new types of financial crimes and how to detect them. You will learn how these products can be used for financial crimes and how to mitigate the risk. We will also cover elder fraud, human…
A workplace with high morale often is characterized by employees that are happy to go the extra mile when interacting with the customer or when performing job duties and tasks. Financial institutions that strive for impressive profitability and productivity must…
No area of compliance has undergone such extensive change as consumer mortgage lending. From the financial crisis on, including Dodd-Frank, seldom has a sector of banking seen as many new and enhanced regulatory requirements (see complete description below). Click Here…
Mortgage Foreclosure and Loan Collection is a course designed to assist banking professionals in understanding the civil litigation process as it relates to mortgage foreclosures, deficiency judgments, suits against borrowers and guarantors and other actions related to loan collection (see…
Join Regulatory Compliance Counsel Michael Christians for a recap of mortgage lending compliance issues that financial institutions faced in the second half of 2019 and a look ahead at what to expect in 2020. Webinar Description and Intended Audience Join…
Mortgage lending is just about the most complicated compliance topic going these days. What are the examiners concerned with right now? When will the impending changes be effective? And how should you prioritize? – see complete description below. Click Here…
Session One in the series will focus on the Reg B requirements for the life of the loan including the application process, monitoring information, and provision of appraisal/valuation copies and disclosures. Additional information will be included for applications covered by…
Session Two in the series will focus on the “mortgage life cycle: and review of the requirements when the loan application has been completed, including common problems. How do you underwrite and approve a mortgage loan request? What notices are…
How can you keep all the requirements straight in your head so you can be sure to not miss anything? In this 2-part webinar, we’ll discuss all the relevant requirements and considerations in the origination process. Webinar Description and Intended…
THIS IS FOR PART 2 ONLY. SEE WEBSITE FOR SERIES. There are numerous compliance requirements when originating a consumer-purpose mortgage loan. Most people think about the TRID requirements (TILA-RESPA Integrated Disclosures), but there are many more. How can you keep…
THIS IS FOR PART 1 ONLY. SEE WEBSITE FOR SERIES PRICING. How can you keep all the requirements straight in your head so you can be sure to not miss anything? In Part 1 of this 2-part webinar, we’ll discuss…
In a sense, servicing consumer mortgage loans has always been a bit of the “wild west” of compliance, meaning there was little in the way of rules and regulations. But thanks to the financial crisis and resulting exposure of unsavory…
In a sense, servicing consumer mortgage loans has always been a bit of the “wild west” of compliance, meaning there was little in the way of rules and regulations. But thanks to the COVID-19 events of 2020, including the difficulties…
In this webinar we’ll explore those hot spots, gray areas, and frequently-violated provisions. We’ll spend time discussing the timing of the various disclosures (which can get quite complicated), disclosure of fees, and calculating tolerances and potential reimbursement issues. Our goal…
This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it’s time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service…
Summary High performing teams don’t happen automatically once people are placed into a work group. In fact, it’s often the opposite. Building and sustaining a truly high performing team requires understanding and applying some of the “basics” of organizational development:…
One of the most challenging aspects of every sales manager’s job is determining what motivates their sales people to drive to their next level of achievement. Even though people are motivated by different things, there are specific activities that great…
The concepts in this Motivating Your Staff course are meant to help create a work environment where people are empowered and inspired to excel. There are simple ways to identify and remove the complications that make it difficult to do…
Summary In today’s hectic work environment, it is important that employees effectively multi-task and juggle multiple priorities. Shifting tasks requires the ability to stay organized and not become overwhelmed. This workshop provides practical tips and techniques that can be put…
Today, more than ever before, good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution today in comparison to the effort it…
Our philosophy regarding mystery shopping involves a combination of in-person and phone shops thereby providing a broad assessment of all levels of customer service. Our in-person shops target both the platform and the teller line. We typically look at the…
Frontline positions are, without question, one of the most critical jobs at any financial institution. Frontline staff has the best opportunity to reflect the bank’s values and ambitions for customer service. It’s essential that your frontline staff has a well-trained…
When it comes to training, set your sights on your destination, map out the route and pay the toll. Clear a path for training to become a rock solid contributor to your culture, efficiencies and bottom line (see complete description…
Remember the good old days where we simply had to deal with paper checks? It is extremely more difficult nowadays with the many different types of electronic payments such as ACH, remote deposit capture, electronic fund transfers, electronic check conversion,…
People who are “nice guys,” those who try to please everyone, don’t win. And people who are bullies, those who aim to intimidate others into submission, also don’t win. Winning depends on knowing how to negotiate. Every day, all day,…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Technical PM PDUs: 1.75CEUs: .3 (Contact Hours: 3 hours)HRCIs: 3 (Type: General)SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: This course defines negotiation and reviews the importance of advocating…
Today’s competitive environment requires the commercial lender to be able to negotiate in various, sometimes abstract situations – all at once! Attend this “interactive” webinar and learn to ask for the business and actually close the deal! Webinar Description and…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes…
Continuing Education Credits: Total PDUs/Contact Hours: 5Strategic & Business Management PDUs: 0.5 Technical PM PDUs: 4.5 CEUs: 0.5 (Contact Hours: 5 hours) HRCIs: 5 SHRMs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: This course examines communications…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 0.5 Technical PM PDUs: 1.5 CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Making meaningful connections can be…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Networking has become a significant part of the professional process, altering the way both entrepreneurs and organizations do business.…
After remaining unchanged for 20 years, FNMA and FHLMC are introducing a new Uniform Residential Loan Application, It includes a new format, fields, instructions and a revised Government Monitoring section. This webinar will review the new forms, its changes, and…
Let’s look at all the different types of identification and TINs to open accounts. In this program, we will look at the good, the bad and the ugly forms of identification (see complete description below). Click Here for Webinar Description…
In the past, opening a new account was as easy as giving the customer a toaster in exchange for his or her signature. Today, the process is much more complex. From the first moment of customer contact, FIs must adhere…
Getting to know your account holder is not as easy as it used to be. Now we search out nature, purpose and source of the money and the customer activity. We learn who the beneficial owners are and we risk…
The New Business Account Interview is the frontline security against fraud, money laundering and illegal activity at your financial institution. You may also be the most outstanding salesperson at your institution (see complete description below). Webinar Description and Audience It’s…
Believe it or not, implementing all the new CFPB mortgage regulations is only the second step in the process. These rules will have a fundamental impact on the industry, creating new obstacles as well as opportunities for lenders (see complete…
Are you the new Deposit Compliance Officer? What do you have to do and what do you have to know? It’s a big job and you have many different regulations to get a handle on. Webinar Description and Intended Audience…
This presentation specifically addresses how the proposed regulations impact the banking industry, what preparation steps would be advisable, updated enforcement guidance from the Wage & Hour Division, and reference to detailed self-audit exemption checklists. Webinar Description and Intended Audience The…
The U.S. Department of Education announced two final regulations to protect students and help borrowers. The new rules are designed to help college students avoid paying excess fees when using debit cards promoted by their schools. WHY were these rules…
This session will include an overview of the final interagency rule that was announced on June 22nd, 2015; learn about the provisions of both the Homeowner Flood Insurance Affordability Act and Biggert-Waters Reform Flood Insurance Act that will be implemented…
The Federal Reserve, Farm Credit Administration, FDIC, NCUA and OCC have proposed revisions to the Interagency Questions and Answers Regarding Flood Insurance. In addition to reorganizing the Q&As and making changes to provide more clarity on some existing topics, new…
On December 10th, the Consumer Financial Protection Bureau (CFPB) issued two final rules that make significant changes to Regulation Z’s ability to repay requirements. Enroll to find out more about this important information. Webinar Description and Intended Audience On December…
On November 10, 2015, the FFIEC IT Management Handbook was released. It outlines the principles for IT governance and explains how IT risk management relates to enterprise-wide risk management and governance (see complete description below). Click Here for Webinar Description…
Banking as we’ve known it is rapidly changing. Apps, pod banking, cash recyclers, interactive teller machines, and other new technologies are affecting how we do business and offering new challenges to security. Webinar Description and Intended Audience Banking as we’ve…
It’s close to the bottom of the ninth inning in the TRID game. How is your bank doing? One of the biggest mistakes lenders are making is to assume the new rules are just about paperwork: we’re just replacing one…
New to banking? Trying to put together the big picture? This webinar is an orientation for those of you who have joined our industry. We will look at the federal reserve system, the regulations, regulators and how banks make money.…
SPECIFIC NOTARY TRAINING FOR THE FINANCIAL SERVICES INDUSTRY! This program is designed for current Notaries, those who plan on becoming a Notary, and anyone who manages Notaries. Not only will the NEW laws be covered, along with a number of…
Being a notary public is a responsibility assumed by many financial institution employees. Unfortunately, most do not understand the personal liability when agreeing to serve in this capacity. Notaries and others will learn best practices for dealing with issues unique…
SPECIFIC NOTARY TRAINING FOR THE FINANCIAL SERVICES INDUSTRY! This is a fast-moving, 3-hour class that is packed with all the new Notary law changes and best practice procedures. If you are a seasoned Notary or one who manages Notaries, you…
If you need others to take direction from you in order to succeed, you will find this program of tremendous value. The program focuses on the techniques and strategies you need in order to handle your job responsibilities successfully while…
In today’s shifting political landscape, the questions is can we comply? Will we have a hit? It is a crazy quilt of OFAC sanctions and programs, that we are asked to comply with. It is your job to manage the…
OFAC continues to be a “hot” examination button. This program will look at a comprehensive approach to OFAC. How to write your policy, do your risk assessment, and set up monitoring on a day to day basis. Webinar Description and…
Business Development is a vital part of the lending process for Loan Officers, Relationship Managers, Branch Managers, Customer Service Representatives and anyone who has the responsibility of developing good business for their financial institutions. Understanding how to build and retain…
Webinar Description and Intended Audience Prices declined precipitously, and oil and gas companies filed bankruptcy in record numbers during 2015 and 2016. In March 2016, the OCC revised its Oil & Gas Production Lending Handbook to expand its guidance on…
For banks that are serious about taking Onboarding up a notch, this dynamic program will help raise the bar for engaging and training new employees. Webinar Description and Audience How do you check all the required boxes while still maintaining…
This includes Customer Identification Program (CIP), Federal Regulations, Signature Cards, Signatures and new Customer Due Diligence (CDD) rules. During the program we will discuss the action steps required on your internet website to comply with new account opening procedures on…
Opening deposit accounts online is now becoming a way of life instead of an exception. In building your system, you will not only need your marketing people involved from the outset but also your compliance team. The question is how…
This two-hour program focuses on the basic rules for open-end credit. If a financial institution offers any form of open-end consumer credit staff members need to understand the basic rules that govern the product. . Webinar Description and Intended Audience…
This webinar will focus on the personal/overdraft lines and HELOC requirements. We will discuss how to ensure all the Reg. Z rules are followed, especially around disclosures. Webinar Description and Audience Complying with the open-ended provisions of Regulation Z is…
If you choose to bank some of the high risk customer groups, what should you be looking for and what paperwork and documentation should you get before you enter the relationship? This webinar will delve into scripts, documentation, and monitoring…
Are you going to bank this industry? How will you bank this industry? What is going on at the federal level? All of these questions will be addressed during this program on how to bank marijuana related businesses (MRBs) and…
From clubs to campaigns, these organization accounts have different rules and procedures for each. Learn how to set-up these different nonprofit organizations, associations and corporations. This program is a must for those who open accounts for community, civic and fund…
It has always been challenging to open accounts for nonresident aliens and to identify the person we are doing business with. Since the USA PATRIOT Act, Customer Identification Program (CIP) law passed, opening these accounts and covering the required documentation…
In 2010, Congress passed the Hiring Incentives to Restore Employment Act of 2010, P.L. 111-147 (the HIRE Act), which added chapter 4 of Subtitle A to the Code, consisting of sections 1471 through 1474 of the Code and commonly referred…
Your account holder, the federal government or the court has named someone legally to act on his or her behalf. Now what? Webinar Description and Intended Audience Your account holder, the federal government or the court has named someone legally…
Understanding designations, rules and authority on all different types of business accounts can assure that you are taking the proper precautions and can assist you in avoiding errors that can be costly to your organization. Webinar Description and Intended Audience…
New W-8BEN rules came out with IRS Notice 2017-46. The back and fourth on foreign TINs and date of births has been resolved. During this program we will review the W-8BEN and the 1042S reporting in light of new rules.…
You start by understanding what types of ID potential customers are likely to have, how reliable they are, and the information that each provides. Let’s look at all the different types of identification and TINs to open accounts (see complete…
Your financial institution is asked to open a variety of accounts. These may include accounts for the rotary, sports leagues, hunting clubs, charitable fundraising accounts, and others for non profit and civic organizations (see complete description below). Click Here for Webinar Description…
From court ordered accounts to authorized signers, a fiduciary account has to be set up correctly and handled perfectly so that your customer gets the best results from the account. We will cover the documents needed, the signature set up…
During this program we will take a look at the international business scene. Some businesses are operating in the US and may register with the Secretary of State and some just have bank accounts. Learn how to distinguish between those…
The BSA exam identifies many services and customers as high risk for money laundering. We will cover the high risk customers and services listed in the BSA exam manual and being to see their impact into our AML program. –…
During this webinar we will bring you up to speed on all the new intricacies with Limited Liability Companies (LLC). Learn how to document and set up resolutions for complicated multi-tierred LLCs. You will study Series LLCs, Reverse 1031 Exchange…
We love our minor accountholders and yet…it is sometimes hard to know what we can do and what we can’t do for those who are under age at our bank. Webinar Description and Audience We love our minor accountholders and…
This three-part Opening New Accounts webinar series includes: Legal Ownership of Consumer Accounts; Business Accounts; and Trust, Fiduciary and Minor Accounts. Webinar Description and Audience This is a three-part series. The prices below include all sessions. Part I – Legal…
Account title vs. ownership indicated vs. authorized signer on the legal document…Does it really matter on a personal account? You bet it does! It’s ALL about ownership vs. access, and who on the account has the authority to do what.…
Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. Well-trained bankers who can recognize and stop attempted dishonest activity are the first line of defense in protecting a financial institution.…
Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or wants to…
This two-hour workshop, which is Part I of a three-part series, focuses on the risks, procedures, best practices, and compliance requirements for opening Personal and Consumer Accounts. Attendees will gain an understanding of proper documentation requirements, ownership options, proper account…
This two hour Webinar, which is Part 2 of a three part series, examines not only the compliance requirements on business entities available in most states but clearly identifies who has authority to open and transact on the account. Webinar…
Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal documents on your desk and requests to open…
This informative webinar is for all customer contact personnel, supervisors and officers whose responsibilities include opening or managing new accounts and certificates of deposit. Excellent for supervisors or officers who have recently assumed the responsibility of the new account area…
This is a three-part series to be held on March 2, 4, and 9. The prices above include all sessions. Each session can also be attended individually by clicking on the links below. Webinar Description and Intended Audience Covered Topics…
This webinar will cover standard trust-opening procedures and many “dos and don’ts” that arise as trusts and account holder situations change. We will look at state specific issues including LDPS on trust accounts. Webinar Description and Audience Many customers use…
ACE Credit Recommendation Reference Number: CFTA-0017 (CFT Course Code: A564) The Understanding Organizational Behavior course studies the scholarly foundations upon which the science of organizational behavior is built. You will learn how to transform business challenges into personal opportunities and organizational…
When you outsource, you are placing your confidential customer information in someone else’s hands along with the availability and security of that information, but you still retain the responsibility for ensuring the integrity, confidentiality, availability and security of the information…
This session will give participants a thorough understanding of the differences between the various overdraft protection products available, how the regulators view such products, the requirements and restrictions involved with offering various overdraft payment options, the risks and rewards of…
It’s 2021 and the examiners are expected next month. Will your financial institution pass the test? Webinar Description and Intended Audience It’s 2021 and the examiners are expected next month. Will your financial institution pass the test? This program is…
Over the years, a number of overdraft programs have evolved that are intended to cover potential Non-Sufficient Funds (NSF) situations. The earlier products included Lines of Credit attached to a deposit account or a link to another deposit account, which…
Over the last several years, we have seen more and more compliance requirements and regulatory guidance as it relates to overdrafts. Overdrafts continue to be a hot button issue with examiners as there has been a shift in mentality from…
Join Jerod Moyer of Banker’s Compliance Consulting for a two-hour webinar dedicated to dissecting the requirements and best practices related to Overdrafts. Webinar Description and Intended Audience Join Jerod Moyer of Banker’s Compliance Consulting for a two-hour webinar dedicated to…
For the first time in modern history, the American workforce consists of four separate generations—from those that remember Pearl Harbor to those who can’t remember a time without the Internet. In today’s fast-changing work environment, it is vital to an…
The spread of COVID-19 has launched a million frauds by criminals. The pandemic has created a climate of fear in the country. Fear about the economy, obtaining basic supplies, or just paying necessary bills has made people vulnerable. Webinar Description…
With the recent pandemic classification of the Coronavirus (COVID 19) and the March 6 release of the FFIEC updated Pandemic Plan, now is a good time to review your Pandemic Plan and complete a tabletop test to help ensure your…
According to the Verizon Data Breach Report, 4% of our people will click on a phishing email every time they receive one. How can we patch our people, as we patch outdated operating systems, vulnerable software programs, and firmware on…
Topics included in this two-day English as a Second Language program include Small talk Telephone talk Networking Conversation techniques Giving and following directions Learning new idioms and vocabulary Using your knowledge in role-play situation Audience: High Intermediate/Advanced English language learners.…
Performance Appraisals That Work enables business professionals to compose employee evaluations with a practical system regardless of their field. This webinar shows you how to plan, draft and review appraisals to align with your organizational mission and objectives. Webinar Description…
Continuing Education Credits: Total PDUs/ Contact Hours: 3 Strategic & Business Management PDUs: 1Technical PM PDUs: 0.75 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self Paced Online Course Description: In its…
This Performance Management workshop focuses on using the strength of your employees to build synergy and teamwork. As a supervisor and manager, you are judged by how well your employees are learning and meeting performance standards and by how you…
Spend this webinar with an ACH Auditor and hear what she looks for when performing the ACH Audit and ACH Risk Assessment. Webinar Description and Intended Audience Spend this webinar with an ACH Auditor and hear what she looks for…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) Estimated time to complete: 3 hours Self Paced Online Course Description: This course examines how one can become a more creative person. By stimulating creativity through various techniques (mind-mapping, DO-IT, SCAMPER, right…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: General) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Today’s professionals are under an increasing amount of pressure to be able to “do it…
In Personal Productivity: Getting Things Done, you will learn the importance of organization and where to start with the mounds of paper, files, emails, and mail that have accumulated. You will also learn how to organize your work area, set…
Summary “Personally SpeakingTM” provides participants with verbal communication skills to use in a variety of business situations. Master the art of face-to-face communication for productive meetings, sales calls, and business presentations. Learn techniques on delivering information in an interesting manner. …
This discussion will highlight the advancements in cybercrime and social engineering that are targeting our people resources. Best practices will be discussed for processes necessary to improve the weakest links in our institutions. With a reliable process, we can measure…
This discussion will review strong risk management processes and identify critical elements for building layered information security controls into your security program. Webinar Description and Audience A recent Forbes article suggested data breaches globally will cost over 2 trillion in…
Research indicates that many managers often dread planning and conducting performance evaluations! Done effectively – the performance evaluation can be a productive, rewarding, and yes, even an enjoyable process for both manager and the employee being evaluated. CFT’s seminar on…
Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the…
A person you never met before is at the bank and claims to have power of attorney for one of your customers; in other words, claims to be Attorney-In-Fact for your customer (see complete description below). Click Here for Webinar…
This program will look at power of attorney “dos and don’ts” and how to prevent your institution from making costly mistakes in handling these high-risk documents. We will also provide you with some guidance about what procedures you should have…
Summary In today’s highly competitive sales environment, it is essential that sales professionals effectively and efficiently manage multiple tasks and shifting priorities. This requires one’s ability to stay organized and not become overwhelmed. This workshop provides practical tips and techniques…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Technical PM PDUs: 1.75CEUs: .3 (Contact Hours: 3 hours) Estimated time to complete: 3 hours Self Paced Online Course Description: As technology continues to change the way that we engage in business…
Already Registered for PRACTELL Teller Training? You Can Log-In To Your Course HERE! LEARN THE IMPORTANT PRINCIPLES OF TELLERING IN SIX INTERACTIVE UNITS This COMPLETE Teller Training System includes: Gives real-life examples for real-life experiences Increases customer satisfaction Reduces…
As a sales manager, do you have a systematic, intentional process for coaching your salespeople to success? Most sales managers have evolved from being a ‘player’ to a ‘coach’ (see complete description below). Click Here for Webinar Description and Audience…
Failure to comply with the new prepaid account rules will subject banks to potential violations of Regulation E and UDAP which may result in civil money penalties and enforcement actions from banking regulators. Participants receive a detailed manual that serves…
It can’t happen here, it won’t happen here, it just happened here! Robbery preparation is more than annual security training. While staff is trained on what to do, you also need to know how to prepare in advance. Criminals select…
What is the difference between a management development program, which gives employees the skills needed to become a manager in the future and a manager onboarding program? A manager onboarding program includes skills that an employee needs the minute he…
This full-day presentations workshop will help develop your ability to speak in a broad range of situations–from local community events to staff meetings, from press conferences to sales calls. No matter how smart and hard-working you are, your career will…
Presenting Powerfully helps you to create high-profile, articulate, and memorable slide presentations that will enable your audience to make informed decisions. You will learn to design high-impact slides, transition between ideas, craft powerful language, and employ polished platform skills-all with…
The pace of changes in lending regulations has never been greater. Do you know which regulations “require” annual training? What regulations have been changed by the Consumer Financial Protection Bureau because of the Dodd-Frank Financial Reform Act? Which regulations cause…
ACE Credit Recommendation Reference Number: CFTA-0013 (CFT Course Code: A207) The Principles of Banking course explores the fundamental principles and practices of banking and credit in the United States. This fundamentals of banking course gives an excellent overview of financial services, including…
This is a two-day accelerated version of the Principles of Banking course. Long recognized as the standard introduction to the banking industry, this course touches on nearly every aspect of banking, from the fundamentals of negotiable instruments to contemporary issues…
SEMINAR OBJECTIVE While our economy continues to improve proper loan documentation remains essential. The likelihood of loan defaults still remains higher than normal. A loan in default presents the ultimate test of the quality of a lender’s documentation practices. Loan…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: Specified – Strategic Business) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: When we think of marketing, we typically think of the activities that…
The Right to Financial Privacy Act (RFPA) prohibits the release of financial information about consumers to an agency of the federal government unless an exception applies. We’ll discuss these various exceptions. In addition, we’ll cover the new disclosure requirements concerning…
This webinar is designed to sharpen the ability of participants to recognize potential problem loans early and identify appropriate solutions once they surface. Suitable for commercial lenders, credit analysts and small business lenders, consumer lenders, mortgage bankers and private bankers;…
The webinar will begin with a review of the basics of how a commercial loan request “should be” processed in today’s market. This will include a brief review of “correct” business structure, the six (6) elements of proper loan structure,…
Introduction: The earlier a problem loan can be detected the greater the opportunity to take corrective action and minimize the potential for loan default and loan loss. This program will examine steps to pursue when a commercial loan becomes a…
All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based project management course is filled with ideas and strategies to help managers become more capable, efficient,…
Continuing Education Credits: Total PDUs/ Contact Hours: 18Strategic & Business Management PDUs: 1 Technical PM PDUs: 7 CEUs: 1.8 (Contact Hours: 18 hours) HRCIs: 18 SHRMs: 18 Estimated time to complete: 18 hours Self-Paced Online Course Description: This course covers the…
This workshop takes a hands-on approach to project management to help you conceive, prepare, organize, execute, and evaluate projects in an orderly and efficient manner. It will help you develop and strengthen skills critical in project management, such as goal…
The Project Management: New Product Development course shows you how to manage the translation of ideas into new products and services and get them to market cheaper, better, and faster using advanced project management tools and techniques (see complete description).…
The Project Management: The Managerial Process course is distinguished by its balanced treatment of both the technical and behavioral issues in project management. It focuses on how project management is integral to the organization as a whole (see complete description…
Continuing Education Credits: CEUs: .15 (Contact Hours: 1.5 hours) HRCIs: 1.5 (Type: General) Estimated time to complete: 5 hours Self-Paced Online Course Description: Promoting employee well-being is essential for a healthy organization. While this may seem obvious, it can easily…
The FFIEC released guidance on social media risk management compliance on December 11, 2013. This guidance was intended in part to help financial institutions understand and successfully manage the potential risks with social media. Why? Webinar Description and Audience Let’s…
A salesperson today must be adept at searching, asking for, scheduling and delivering effective virtual meetings that also help build relationships. Banking and credit union RMs must up their skills in this area in order to compete effectively. Webinar Description…
This brand-new boot camp’s primary outcome is to increase your sales results through skill-development in cold-calling and prospecting, productive sales meetings with prospects, managing the sales cycle and organizing and planning sales activities. In addition to your business development team, this…
CBSV will be discussed as the premier method of personal identifier validation for due diligence processes as it matches name, SSN, date of birth, gender, and death indicator direct to the SSA Master File and Death Index to mitigate fraud…
Once you have a salaried employee classified as exempt from overtime, you don’t want to un-do it and make a mistake which turns that exempt salaried employee into a non-exempt worker. Employers make mistakes which undermine the status and cause…
Both the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA) contain requirements for providing notice of action taken. This webinar reviews the requirements of both laws and covers common violations and provides solutions. Webinar Description and…
Teamwork is not only a good idea but necessary for the success of any branch. The demands for efficiency require that resources be maximized. Working and pulling together call for harmony, willingness to pitch in and to see to the…
Continuing Education Credits: Total PDUs/Contact Hours: 12 Strategic & Business Management PDUs: 4 Technical PM PDUs: 6 CEUs: 1.2 (Contact Hours: 12 hours) HRCIs: 12 Estimated time to complete: 12 hours Self Paced Online Course Description: This course provides a…
Continuing Education Credits: Total PDUs/Contact Hours: 12 Strategic & Business Management PDUs: 4 Technical PM PDUs: 6 CEUs: 1.2 (Contact Hours: 12 hours) HRCIs: 12 SHRMs: 12 Estimated time to complete: 12 hours Self-Paced Online Course Description: This course provides…
Continuing Education Credits: CEUs: 0.6 (Contact Hours: 6 hours) Estimated time to complete: 6 hours Self-Paced Online Course Description: Service representatives often act as the “face” of their organizations and play a critical role in delivering the best experience for…
As “surge deposits” have become a thing of the past, bankers across the country are observing that more effective management of liquidity and funding is an increasingly important part of success in banking. As interest rates are volatile and loan-to-deposit…
Keeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. Webinar Description and Intended Audience Keeping up with changes and deadlines in the compliance area gets more…
Keeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. This series includes quarterly (4), two-hour webinars focused on the most recent changes to the compliance landscape.…
Credit (Risk) Analysis is one of the most important functions performed by financial institutions. Since interest and fee income from loans represent the largest source of revenue for financial institutions, it is vital that thorough credit analysis be performed before…
Loan information on the Call Report provides critical credit information for regulators, especially in today’s environment. The rules for coding loans reported on schedule RC-C dictate how loans are to be reported on all loan schedules in the Call Report,…
It’s not what you know that will hurt you when lending-it’s what you don’t know! In a USA Today Snapshot entitled “Different Faces of Fraud”, financial professionals concluded that 19% of the fraud committed against their institution was on the…
ACE Credit Recommendation Reference Number: CFTA-0020 (CFT Course Code: A217) Mastering real estate appraisal has never been easier. Both simple and complex subjects are covered in terms that are easy to understand and accurate. This course references and explains the…
ACE Credit Recommendation Reference Number: CFTA-0023 (CFT Course Code: 9987) The Real Estate Finance course provides cutting-edge coverage of specialized mortgage lending procedures—including sources of mortgage money, constraints on those sources, loan qualifications, and laws and regulations that guide practices (see…
ACE Credit Recommendation Reference Number: CFTA-0021 (CFT Course Code: A218) This Real Estate Law course brings to life the color and law of real estate in day-to-day settings. In addition to the lively case selection, it also has a clear…
Learn basic real property law concepts encountered frequently by bankers. Bankers will become familiar with concepts you’ll encounter when making loans secured by real estate or when making loans to tenants in real property (see complete description below). Webinar Description…
This seminar provides a practical introduction to real estate loan documentation and the regulatory disclosures required for residential real estate loans (1st mortgages and HELOC’s). This program will supply you with the basic knowledge and understanding of residential real estate…
Continuing Education Credits: Total PDUs/Contact Hours: 10 Strategic & Business Management PDUs: 1.75 Technical PM PDUs: 3.5 CEUs: 2.5 (Contact Hours: 25 hours) HRCIs: 25 (Type: Specified – Strategic Business: 20) SHRMs: 25 Estimated time to complete: 25 hours Self-Paced…
Continuing Education Credits: Total PDUs/ Contact Hours: 30Strategic & Business Management PDUs: 6 Technical PM PDUs: 20.5CEUs: 3 (Contact Hours: 30 hours) HRCIs: 30 (Type: Specified – Strategic Business: 30) SHRMs: 25 Estimated time to complete: 30 hours Self-Paced Online…
This 90 minute program explains the intent and purpose of CFPB Advisory Opinions and explains the content of the CFPB’s first three advisory opinions on Private Education Loans, Earned Wage Access Programs, and special purpose credit programs. Participants receive a…
To manage an effective program in a cost-effective manner, compliance professionals must rely on information from a broad range of resources within the organization. Records management is the point of convergence of these resources, which is why effective and reliable…
This program will answer commonly asked frontline questions and it will go over the red flags for money laundering for deposits and loans. You won’t want to miss this fun frontline approach to red flags and your anti-money laundering program.…
The Board and the Bureau (Agencies) are proposing amendments to Regulation CC, which implements the Expedited Funds Availability Act (EFA Act) (2018 Proposal), and are also providing an additional opportunity for public comment on certain amendments to Regulation CC that…
Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in…
E-Commerce sales are expected to reach nearly $80 billion this holiday season, accounting for 9% of total U.S. retail sales. Will this increase the potential for cyber attacks and compromised debit cards? Will your financial institution experience more debit card…
Our topic for the webinar will focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators but can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying the…
ACH, ATM and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to…
Joint Intent is often something that lenders assume or take for granted. However, in the case of joint intent, even seemingly innocent assumptions can get your financial institution into a lot of hot water (see complete description below). Webinar Description…
The program is designed for lending and deposit account management and staff, compliance officers, marketing personnel, auditors and others who want to avoid charges of compliance malpractice. Webinar Description and Audience WHAT? The CFPB has been criticized for providing guidance…
As financial institutions prepare for upcoming changes to Regulation CC in July 2020, now is the perfect time for a refresher on the requirements of the Expedited Funds Availability Act. Webinar Description and Intended Audience As financial institutions prepare for…
Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds that financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in…
Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in…
A comprehensive review of Truth In Savings and all the errors that can cause a financial institution to have a UDAAP issue or issues. We will look at disclosures, fees, advertising, overdraft programs and much more in this detailed look…
The Consumer Financial Protection Bureau (CFPB) finalized strong federal consumer protections for prepaid account users. The new rule requires financial institutions to limit consumers’ losses when funds are stolen or cards are lost, investigate and resolve errors, and give consumers…
As consumers continue their shift to a nearly all-digital platform for conducting personal financial transactions, a thorough understanding of Regulation E and the Electronic Fund Transfers Act is an absolute necessity for financial institutions. Webinar Description and Intended Audience As…
This program provides the information needed by the lending, compliance and audit staff to assure ongoing compliance with the regulation. Participants will receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and…
This two-hour program explains how to develop, maintain and audit HELOC program disclosures and provides an overview of other required disclosures. The program explains the rules, reviews typical problems, and provides steps to assure ongoing compliance. Webinar Description and Intended…
This full-day streaming session will provide an in-depth look at all things Reg. Z. We’ll review closed- and open-end credit, the intricate mortgage and credit card rules, and so much more. We’ll emphasize what’s problematic within the rules, and discuss…
The revisions are extensive and impact all servicers; some more than others. Implementation of most of the revisions is mandatory by October 19, 2017. The program explains each revision and clarifies what steps each institution must take to assure compliance.…
Consideration of External Factors during the credit analysis underwriting process have always been a requirement to make a proper credit decision. Now we must consider yet another factor, World Health Issues and its impact on the economy in general and…
The FFIEC coined the term “External Dependencies” in CAT guidance. This expands requirements beyond vendors, to include any third-party relationship, including customers. We will explore best practices for Vendor Management, Third Party Risk Management, and Customer Risk Management. Webinar Description…
We are currently seeing a rapid shift in the way financial institutions interact with their customers to a more remote, online delivery model. Not that these capabilities haven’t always been present, but much more business is conducted remotely now than…
We are currently seeing a rapid shift in the way financial institutions interact with their customers to a more remote, online delivery model. Not that these capabilities haven’t always been present, but much more business is conducted remotely now than…
As a salesperson, your primary job is to drive revenue. Yet, there may be self-limiting obstacles that prevent you from achieving the results you want and your company needs. Knowing how to identify these obstacles and adjust your mindset and…
So what do you need to report upstream to help the Board and Executives understand your ISP and risk? Let’s dive in. Webinar Description and Intended Audience One of the most critical aspects of any Information Security Program is communication…
Whether you report to one or all four of the National Credit Reporting Agencies (NCRA), you are required to comply with the Fair Credit Reporting Act (FCRA) and the Fair & Accurate Credit Transaction Act (FACTA) amendment as well as…
Residential construction lending continues to expand slowly, along with the economy, with remodeling maintaining a large share of projects. This program provides an overview of the major issues involved in consumer or residential construction lending, primarily to individuals having a…
Residential construction lending continues to expand slowly, along with the economy, with remodeling maintaining a large share of projects. This program provides an overview of the major issues involved in consumer or residential construction lending, primarily to individuals having a…
ACE Credit Recommendation Reference Number: CFTA-0014 (CFT Course Code: A201) This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in…
An historical perspective of mortgage lending is essential for an understanding of modern residential mortgage lending practices. Residential mortgage loans are very complex and lenders offer a wide variety of loan products. Some of these loans may be insured or…
This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in mortgage lending; and residential real estate as an investment. The…
This program reviews the RESPA/Regulation X rules that prohibit unearned fees and kickbacks and many of the recent consent decrees brokered by the CFPB. Participants receive a detailed manual that serves as a handbook long after the program is completed.…
Summary The Respect & Support™ approach to outplacement is based on the philosophy that we can best help downsized employees by understanding their unique situation. We provide downsized employees with personalized one-on-one attention and the support they need. The downsized…
This webinar is for those who are new to the role or have been the ISO for some time but want to review what is expected and how to be successful. As the ISO, part of your responsibility is building…
Proper valuation of collateral is critical. Yet most people reviewing appraisals have never been properly trained in how to review this critical information. Webinar Description and Audience Proper valuation of collateral is critical. Yet most people reviewing appraisals have never…
All of the rules, from providing the notice of rescission to undoing transactions that the borrower has rescinded, are covered. The program explains what transactions are subject to the right to rescind, who has the right to rescind, how to…
“Right of Setoff” is used frequently in the banking industry when trying to collect on past-due debts owed by customers. Unfortunately, many bankers don’t understand the legal requirements and procedures necessary to use this process. Webinar Description and Intended Audience…
With the rise of fintech firms in consumer loan origination, banks face a choice: ignore them, compete with them, or partner with them. Learn how taking an allied partnership approach with the right fintech lender can improve your customer experience…
This program will cover all the necessary steps your staff needs to sustain a safe workplace in your financial institution. Protect your people, prevent vulnerability, and reassure your customers that their money is safe. Webinar Description and Intended Audience Why…
In this session, find out what makes a robber choose his target, and learn ways to safeguard you and your institution against these criminals. Every employee can play a role in prevention, and all should be well versed in the…
The Story: Troy Evans pursued a career as a self-employed addict, drug dealer, gambler and thief for more than 15 years. Ultimately, his disregard of values and discipline resulted in a 13 year federal prison sentence. Facing the obstacles, pressures…
While internet crimes and fraud schemes dominate the headlines, there is no greater threat to customers’ and employees’ sense of security than a robbery. And there is no better way to deal with the threat than by incorporating enhancements to…
How can you keep your employees safe at your financial institution during a robbery? First, you need to try to prevent the robbery from happening in the first place. Let’s stay ahead of the bad guys and protect our employees…
There were over 5,000 robberies that occurred in financial institutions last year alone. Criminals are either getting smarter or more desperate or both. Let’s take a look at some ways for your financial institution to stay ahead of those criminals…
When it comes to information and cyber security the responsibility falls at several levels including the Board of Directors and Senior Management. The Board is to set the tone, provide the direction, approve information security policies and designate an ISO.…
Every time tax time comes around, it seems that Roth IRA distributions are the victims of mis-coding by the financial institutions and over-taxation by the tax preparers. Thousands of dollars in taxes and penalties are being paid to the IRS…
What is your title today? Teller? Universal Associate? Branch Specialist? in many companies, the job of the teller has expanded. The job already came with a boatload of expectations and it seems more responsibilities are added every day. Join Honey…
Summary While no company can completely avoid multi-million dollar negligent security liability, they can in many cases prevent a tragedy before it happens. By demonstrating a good faith effort in the training of staff, organizations can assist in providing a…
Whether you have 50 boxes or 5,000, this presentation provides a realistic and well-organized method of reviewing and auditing your procedures before a catastrophe occurs. Your speaker knows first-hand what to look for: from the most common errors to the…
The safe deposit operation is a unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault…
Dave McGuinn, a nationally recognized expert in the safe deposit area, will provide clear, concise recommendations to market this service, improve your bottom line and satisfy these consumers. In addition, he will share many success stories about concepts that have…
Improve Your System: Questions regarding the USA Patriot Act, Suspicious Activity Reports, Know Your Customer, power of attorneys, deceased renters, payable on death leases, living trusts, court orders, Americans with Disabilities Act, past due boxes, abandoned property and many other…
Whether you have 50 boxes or 5,000, this presentation provides a realistic and well-organized method of reviewing and auditing your procedures before a catastrophe occurs. Your speaker knows first hand what to look for; from the most common errors to…
Cash recyclers aren’t just for pod banking. They’re showing up in everything from traditional teller line settings to open architecture banking and coffee shops. With new technology comes new concerns. Join us as we look at the safety and security…
A disciplined process for post-call debriefs will help you uncover the real story behind your team’s pipeline, and with your coaching, will also help your salespeople become better at qualifying, hence improving results (see complete description below). Click Here for…
The Sales Excellence training course challenges financial institution employees to see themselves as sales professionals. It provides the tools needed to achieve the level of sales professionalism required by financial institutions today (see complete description below). Click Here for Course Description…
This sales management workshop focuses on participants developing specific coaching and feedback skills to help them develop and maintain an effective sales process in their branches. See related Sales Skills seminar. At the conclusion of this session, participants will: Gain…
Summary Sales Negotiation Skills provides sales professionals with the knowledge, skills, and behaviors to effectively close deals that are mutually beneficial to all parties. Many employees view the art of negotiation as one of inherent conflict, manipulation, or opposition. Professional…
This workshop will help you become more effective at the first steps in the sales process, so that you can shorten the sales cycle, eliminate stalls and “think it overs” at the closing table and close more business (see complete…
Does your sales team have a problem with bloated pipelines filled with prospects that have been there for months? If so, there are probably a couple of reasons why. First, they aren’t prospecting enough so they are afraid to take…
This is a basic, interactive sales skills workshop to build skills for effective customer sales and services performance in the branch office. Most of the participants will have already had sales training and this module will serve as a refresher…
We’ve implemented Same Day ACH Credits and the time for Debits is coming fast. Let’s review the Rule, volume, and who’s currently using Same Day. We will talk about what types of Debits might be a good fit for Same…
There are two major sources of red flags: the systems and the frontline. What are your procedures from systems or frontline to investigation to SAR? These procedures could save your financial institution from expensive fraud and money laundering, or if…
Webinar Description and Intended Audience During the webinar you will review line-by-line the text fields and requirements to complete the SAR. There are fields for cybercrimes, notes to FinCEN and narrative instructions. You will receive highlighted screen shots showing you…
During this program, we will discuss completing the Suspicious Activity Report for COVID 19 Related Crimes. Advisory after advisory has come out this year detailing the Red Flags for COVID crime and how to complete the SAR. This program will…
Regulators are now asking for the “script” used when opening deposit accounts. Many institutions have been caught off guard with this request. A new account interview script for compliance and fairness makes absolute sense in this highly regulated environment (see…
This two-hour webinar focuses on the existing requirements of HMDA and Regulation C. It provides the information needed to assure accurate reporting of HMDA data. Webinar Description and Audience WHAT? While the world of the Home Mortgage Disclosure Act (HMDA)…
This two-hour webinar focuses on the existing requirements of HMDA and Regulation C. The existing data fields continue unchanged through the end of the 2017 reporting cycle; however, the reporting process is changing dramatically. This program covers the basic rules…
Every interaction the customer has with your institution is an opportunity to strengthen the customer relationship; turning your customers into loyal and raving fans. Being courteous and professional make the top of the list for any customer contact personnel, but…
Every week brings more news and clarifications of the “last-minute” SECURE Act that was signed into law on December 20, 2019 and made effective 12 days later on January 1, 2020. Webinar Description and Intended Audience Every week brings more…
This secured transactions training webinar will provide bankers with a clear understanding of UCC Article 9’s key rules. We’ll include simple, straightforward information (see complete description below). Click Here for Webinar Description and Audience This secured transactions training webinar will provide…
Continuing Education Credits: CEUs: .2 (Contact Hours: 2 hours) HRCIs: 2 Estimated time to complete: 2 hours Self Paced Online Course Description: MindEdges Security Awareness Online Training teaches employees to identify and prevent security breaches before they happen. For four…
CFT/OnCourse Learning Catalogs for Banks and Credit Unions! The CFT/OnCourse Learning catalogs offers an annual subscription featuring hundreds of self-paced online courses on pertinent banking topics including Regulatory Compliance; Lending, Management, Sales and Service, Insurance and Retirement account/planning courses. …
The Selling Fundamentals course prepares students with a detailed, yet broad, step-by-step selling process that is universal in nature. Selling Fundamentals demonstrates to students the order of steps within the selling process; provides numerous examples of what should be in each…
Yes it’s a tough market. Always has been and always will be if you are in sales. There are always challenges; rejections and competition for market share that make the sales professional’s job a difficult one (see complete description below).…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Leadership PDUs: 1 Strategic & Business Management PDUs: 1.25 Technical PM PDUs: 0.75 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 (Type: Specified – Strategic Business) SHRMs: 3 Estimated time to complete: 3…
Elevating sales and service results at the branch The leader at the branch is responsible for shining the brand and seeking new opportunities for growth. But what a challenge. Mature markets see branches struggling to attract new business. Growth markets…
Servicemember issues have been in the news for a few years now. Financial Institutions have been taking great care not to treat servicemembers and their family members less favorably, due to the great compliance and reputation risk problems this area…
Think about your top producer. No doubt some specific skills and behaviors come to mind. Successful bankers and salespeople use consistent behaviors and habits to achieve their goals.(see complete description below). Click Here for Webinar Description and Audience Think about…
There are seven distinct characteristics well managed and successful banks have in their Credit Administration area. This course will evaluate the reasoning and requirements for each of these characteristics so that the participant can begin the process of developing such…
Your organization must seek to prevent and to address harassment! The courts have expanded the scope of an organization’s duty of care for the overall work environment. The failure to pay attention to this Duty of Care can result in…
You’ll find this information packed webinar full of tips, techniques and best practices that will compliment your determination to be a highly successful trainer! Come learn from one of the nation’s top trainers what you need in order to move…
Banking has more customer data than any other industry. As a result, we have access to information regarding how and where customers spend their money. Utilizing this data has the potential for us to evaluate behavior patterns for millions. Even…
What would happen if you were called upon to give a deposition in court on a signature card for an account you opened thirteen years ago at an institution for which you no longer worked? What would you say when…
Managing the face of the bank is an important role. This session will walk through best practices for those leading and managing tellers and the front-line. Webinar Description and Intended Audience Managing the face of the bank is an important…
New innovations in technology, shifting customer expectations, cyber security threats and economic pressures have dramatically changed financial institutions. Organizations are now challenged with balancing cost reduction against new investments in innovation to better capture, service, support, and protect the modern…
A well-developed IT Audit Program will govern this process and provide the Board of Directors with assurances that the Information Security Program is implemented and working. This session will examine in more detail how the IT Audit Program integrates with…
At this webinar you will receive current information, step-by-step procedures and an in-depth explanation about how to handle these issues and how they impact on your financial institution and your safe deposit box renters. Webinar Description and Intended Audience Questions…
We certainly are in a new an unusual age in banking, and in compliance in particular. The entire model of consumer and commercial banking is changing before our eyes, and many emergency measures have been taken by Congress and the…
Join us for this two-hour webinar covering the NEW Small Creditor Criteria and how they affect your Ability to Repay (ATR), Qualified Mortgage (QM) and Higher-Priced Mortgage Loan (HPML) requirements. Webinar Description and Audience Join us for this two-hour webinar…
In this basic level class, we will review social media channels and trends, give specific suggestions for updating and content, and touch on how to set internal guidelines for staff. We’ll also review how to handle negative press and information.…
Social Media has become ingrained in the way we communicate today. This half-day workshop will help you understand the role of social media in today’s market and how your bank is positioned for compliance, marketing, reputation, employee communication and return…
Social media posts are a great way to communicate with existing customers and gain new ones as well, but what can we post? What disclosures must be provided? How do we respond to a consumer complaint received via social media?…
Continuing Education Credits: CEUs: .5 (Contact Hours: 5 hours) HRCIs: 5 SHRMs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: Effective use of social media as a marketing tool is often essential for nonprofits to get attention…
Continuing Education Credits: Total PDUs/ Contact Hours: 3.5Strategic & Business Management PDUs: 1.75Technical PM PDUs: 1.75CEUs: .35 (Contact Hours: 4 hours) HRCIs: 3.5 Estimated time to complete: 4 hours Self Paced Online Course Description: Using social media in marketing is…
This session on social media risks will focus on 4 keys areas that must be addressed by all institutions engaging in social media activities, regardless of your level of involvement (see complete description below). Click Here for Webinar Description and…
Summary With today’s proliferation of social media, it is important that managers and employees portray themselves in a positive and professional manner. “Social Media Usage and Etiquette in the Workplace” reinforces an organization’s social media policy. The manager version also…
This webinar is an introduction to the basic rules that govern Social Security and why you should know them as a banker. Most younger Americans do not understand the importance of the program; for example, Social Security provides more than…
CFT, in partnership with Ambit International since 1992, offers a variety of programs, tools and options to help you reach and communicate with your Spanish speaking market. We also offer programs in language and diversity training in response to the…
You are probably thinking, “I already know how to talk just fine. Why should I take a grammar course?” Consider the following: • I feel bad. Or should it be “badly”? • I don’t like the way caffeine affects me.…
Continuing Education Credits: CEUs: .2 (Contact Hours: 2 hours) SHRMs: 2 Estimated time to complete: 2 hours Self-Paced Online Course Description: Speaking anxiety can take a toll on your physical well-being. Even the most experienced public speakers will usually admit…
The two most important factors in any customer engagement are: 1) Processing transactions accurately and efficiently and 2) Expanding the relationship. Every client encounter presents opportunities to engage the customer. Customer engagement opens the door to uncover a need not…
Our industry currently relies heavily on the new SSAE18 Audit Report and the Service Organization Control (SOC)2 reports provided by vendors. What are the differences between these two reports, and which should we be requesting? And once we obtain them,…
In this program we will review taxpayer identification numbers and W-9 and W-8BEN requirements. We will look at how the IRS reads names and the process of resolving name conflicts. Webinar Description and Audience Did you get notification at your…
Is your front line a compliance asset or liability? Let’s make them a compliance asset. This regulatory review completes your financial institution’s annual training requirements. It also helps the front line understand that we can be fined and sued if…
We’re now a couple years into the “new age” of HMDA – increased coverage requirements, data collection and submission, as well as risk. How are you doing with all this? Webinar Description and Intended Audience We’re now a couple years…
Continuing Education Credits: Total PDUs/Contact Hours: 5 Strategic & Business Management PDUs: 2.5 Technical PM PDUs: 1.5 CEUs: 0.5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self-Paced Online Course Description: Managing today can require good…
ACE Credit Recommendation Reference Number: CFTA-0026 (CFT Course Code: A1059) The Statistics course delivers clear and understandable explanations of core business statistics concepts. Course work emphasizes the importance of interpreting statistical results to make effective decisions to improve business processes…
Summary Banks and credit unions have identified the need to empower customer-facing employees to do more, becoming a single point-of-contact for customers. The Universal Banker model, one that employs more versatile and skilled employees, requires thorough professional training and development…
Do you want your tellers to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on teller performance coaching – it’s the key to the teller…
Banks are facing significant pressures from changing customer expectations, new technologies, increased competition and changing needs for talent. The best strategic path and direction for successfully delivering banking services to commercial, small business and consumer customers is not clear for…
With intense competition to capture loans, plus ever-changing levels of interest rates, it is important to have a strategic approach to loan pricing – not just matching or reacting to the competition. This program outlines the ways your bank can…
Community Financial Institutions (CFIs) are impacted by many more forces, regulations, competitors, and now the Pandemic. There are more challenges than ever before but there are new opportunities as well. These drivers highlight the need for every institution to have…
Summary We know that in addition to overseeing the running of day-to-day operations, leaders are also expected to demonstrate strategic planning skills. The challenge for leaders is not to get too caught up in the details, and to devote time…
In this webinar you will learn strategies to avoid losing your top talent, and how to establish a simple yet successful Talent Management Program, which in turn integrates into your Strategic Plan. You will walk away with strategies and tactics…
All financial institutions have competitive advantages. Large banks have convenience (i.e., lots of locations) and large marketing budgets along with a host of other real and perceived benefits. Small financial institutions often have a stronger connection to the local community,…
The Banker’s Forum is brought to you by the Connecticut Bankers Association and CFT. Program: The content, context, and conduct of our workplaces are all changing rapidly. Managers find themselves relying on skills and methods that no longer work for…
We are more conscious of our health today than ever before. But what about stress? Stress is a normal part of everyday life, and our picture of our overall health would not be complete without some consideration of how stress…
High-demand work environments take a toll on employees, which affects an organization’s productivity, turnover, absenteeism, and personal health. This program will provide you with tools to cope with personal and work stress and become more resilient to demands. This class…
Situation: Only strong teams are smart enough and focused enough to deliver word-class customer service. Teams that are weak, divided and demoralized simply don’t have what it takes to satisfy today’s demanding customers. They often waste time, money and good…
This 3-day seminar is part of the NJBankers Leadership Academy. It will provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry. The Academy is designed to…
This 3-day seminar is part of the NJ Bankers Leadership Academy. It will provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry. The Academy is designed…
Summary Leadership involves engaging and inspiring people to do their best work and to achieve common goals. Servant Leadership (SL) is a model that encourages formal leaders to start with the drive to serve followers, customers and other stakeholders. This…
Being a servant leader does not mean being a doormat. Effective servant leadership incorporates maturity, honesty, and accountability balanced with recognition and empowerment. We will discuss how all of these come together in the servant leadership construct to create and…
When it comes to collecting past due accounts, it seems that all the agencies have something to say these days, and they all agree you should develop scripts to reduce risk. Scripting is both art and science (see complete description…
Bankers once lived off of location and credibility. That’s history. This webinar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and client acquisition. Business development isn’t about luck or magic…
This webinar is designed to provide the participant with a disciplined strategy for approaching the loan when it reaches the workout situation. Webinar Description and Audience This seminar is designed to provide the participant with a disciplined strategy for approaching…
ACE Credit Recommendation Reference Number: CFTA-0015 (CFT Course Code: A208) The Supervision course blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world (see complete description below). Click Here for Course Description and Audience…
Maybe you volunteered, maybe you applied, maybe you were appointed. Whatever the case, you made your way to the role of bank trainer. Welcome to this elite group. This webinar is designed for the bank trainer with limited experience and…
Technology is changing at lightning speed and cyber criminals have made bank robberies seem almost prehistoric. A bank robber no longer has to be inside your financial institution. Hacking, phishing, spear phishing, spamming, malware and DDoS attacks abound and they…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours)HRCIs: 2 SHRMs: 2 Estimated time to complete: 3 hours Self-Paced Online Course Description: Drawing on material from Harvard Business School professor D. Quinn Mills book, Principles of Human Resource Management, this introductory-level…
This full day business communication workshop will comprise of interactive, candid discussions of real-life talent management challenges. Participants will develop and share effective solutions to help meet those challenges. The class will contribute to your institution’s bottom-line success. Focusing on…
The focus of this team building workshop is to learn how to value what each individual brings to the team and communicate more openly and directly with each other. Participants will learn specific team building skills such as team problem…
Webinar Description and Intended Audience Ransomware, malware, skimming, shimming, phishing and vishing. The names sound ominous, the tactics are nefarious, and the losses can be staggering. Your financial institution and your account holders have to navigate this electronic minefield. A…
In today’s environment is important to get every branch on the same page and set expectations on handling cash, checks, security and all the issues that teller’s face. Join us for an overview on writing teller training and procedures. They…
For the last several years Telephone Consumer Protection Act (TCPA) complaints have been one of the most filed types of lawsuits across the country. When the TCPA was enacted, cell phones were not as ubiquitous as they are today. Tens…
This informative webinar will review endorsements, ambiguous language on checks, stop payment orders, death issues, post-dated checks and the account holder’s responsibilities in review his or her statements. Webinar Description and Audience This webinar focuses on the legal issues of…
After successfully completing this Teller Operations training course, you will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions…(see complete description below). Click…
Are you responsible for training others? Want to learn how to develop training that results in learning? Tune in for this highly informative webinar with the country’s leading train-the-trainer speaker, Honey Shelton (see complete description below). Click Here for Webinar…
Attend this session and learn about the ten critical issues for identity theft and information security. Webinar Description and Intended Audience The “breach” of 143 million consumer credit reports along with hacking the personal information in 160 million credit card…
Do your tellers know the simple teller rules? What should you do when checks and accounts don’t match? How should you handle deceased customer checks? We’ll review UCC 3 and 4 issues about negotiable instruments. Learn about complex legal issues…
The credit analysis process requires that a lender review a wide variety of financial information. Analyzing balance sheets is of utmost importance, uncovering the most important types of financial information that potential (and current) borrowers provide to banks, credit unions, and other…
This program will examine ten important things that every analyst and loan officer should look for when evaluating the information contained in profit and loss statements. The objective of this program is to provide lenders with a simple checklist that…
Frontline training at any financial institution holds the keys to the success of that organization. Therefore, the goal of every financial institution is to develop their frontline staff into successful independent contributors, as well as valuable team players (see complete…
There are so many concerns every financial institution has regarding the teller position. Expectations and concerns range from appearance to client engagement and, of course, all the in between issues such as audit, compliance, fraud prevention and cross-selling are concerns…
A new or experienced supervisor, a first-line manager, or anyone preparing for such a role, will find this supervisor course to be very beneficial (see complete description below). Click Here for Course Description and Audience A new or experienced supervisor, a…
In this webinar, sales coaches will learn the five critical steps that you must master and execute in order to get the best effort and results out of your salespeople Webinar Description and Intended Audience A good sales coach motivates…
The goal of every financial institution is to develop tellers who acquire the necessary skills to proficiently deal with customers, utilize loss prevention techniques and put a harmonious touch into every transaction (see complete description below). Click Here for Webinar…
People are working longer. Retirement is not at 65 anymore, and fifty is not “old.” Many people are healthier and active longer. Some are not. Employers can benefit from the experience of those who stay for extra years (see complete…
Selling is both an art and a science. This becomes very apparent when a sales person comes face-to-face with a prospect. Preparation is essential but it is always difficult to prepare exactly what you want to say or ask in…
Is your sales performance less than it needs to be? Are 20% of your people driving 80% of your results? Are your sales people making excuses? Are you tired of hearing excuses for lack of performance? – see complete description…
This webinar provides a review of the numerous subparts and appendices included in both the CFPB’s and FRB’s Regulation V and the FCRA and FACTA. It also includes the EGRRCPA amendments. Although many of the provisions are new, program participants…
This two-day basics of credit workshop has been designed for lenders and credit analysts who require the knowledge to analyze the credit-worthiness of businesses. Participants will learn how to analyze the financial statements of various types of businesses and how to…
For managers who want to take the next step in managing and motivating their staff, this dynamic two-hour webinar will raise the bar to help employees get up and going with new motivational ideas (see complete description below). Click Here…
Managing your bank’s slow pays just got tougher! The Consumer Financial Protection Board’s (CFPB) new rule addresses how Banks (FIRST PARTY COLLECTORS) collect their past due accounts (see complete description below). Click Here for Webinar Description and Audience Managing your…
HOSTED BY: This Forum Event SPONSORED BY: DATE: Wednesday, February 19, 2020 LOCATION: Aqua Turf Club, 556 Mulberry Street, Plantsville, Connecticut DINNER CHOICES: Roasted Prime Rib, Chicken Florentine, Pan Seared Salmon, or Vegetarian Lasagna…
Although the UDAAP standard seems new, we’ve actually been familiar with “UDAP” (just one ‘A’) for quite some time. That extra ‘A’, for ‘Abusive’, adds a new standard, however, and the CFPB is already active with enforcement actions (see complete…
The responsibility and liability of the Bank Director is ever increasing. It is critical your Directors stay current with the training to help them through the complexities of today’s banking environment. The Directors Education Series™ is a Library of training courses…
Why do we make check handling so difficult? These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Checks are contracts and should be handled like any other legal document. Webinar…
Sometimes the simplest error or typo can create legal ownership, insurance and access issues for your account-holder. If you do not sign the signature card on a joint account, it is not insured by either the FDIC or NCUSIF. Webinar…
Don’t Wave the White Flag Too Soon! Can you anticipate and avoid a loss? Should you take it personally? When should you call the lawyer? What can you and should you do, both before and after the debtor files? •…
Continuing Education Credits: Total PDUs/ Contact Hours: 15Technical PM PDUs: 8CEUs: 1.5 (Contact Hours: 15 hours) HRCIs: 15 Estimated time to complete: 15 hours Self-Paced Online Course Description: There are a number of managerial factors that are vital in managing…
Are you satisfied with being AVERAGE? Statics show that if you meet all your customer’s expectations that they would give you a score of average. You need to EXCEED customer’s expectations in order to get a better grade. The Exceptional…
Join Regulatory Compliance Counsel Michael Christians for this informative 90-minute session on the FDCPA, then and now. Webinar Description and Intended Audience The Fair Debt Collection Practices Act (FDCPA) is a consumer protection statute enacted in 1977 to make it…
During this webinar, we will review the pillars of BSA. The BSA/AML compliance program must be written, approved by the board of directors and noted in the board minutes. A financial institution must have a BSA/AML compliance program commensurate with…
If you lead a team, and you need others to take direction from you in order to succeed, you will find this program of tremendous value. The webinar focuses on the techniques and strategies you need in order to lead…
The Future of Business training course offers a brief yet complete introduction to business concepts and terminology using a student-centered, practical, and relevant approach (see complete description below). Click Here for Course Description and Audience The Future of Business training course offers…
The old adage, “If you’re not growing, you’re dying,” continues to be applicable to community financial institutions and our industry as a whole. As the race for core customer relationships, core deposits and talent intensifies, it is imperative to have…
A primary focus of this webinar will be the proper assessment of future cash flow from rental income based on a qualitative and quantitative analysis of the underlying lease. Understanding these key drivers will allow a lender to properly prepare…
The loan review process is an important component of any successful commercial lending program. Just as prudent underwriting before making a loan decision is key to building a strong loan portfolio, an incomplete or deficient loan review process can prove…
As salespeople and sales managers, we’d like to think that we know the qualities that a great salesperson must have, but most of us would readily admit that it’s tough to put your finger on them. – see complete description…
Summary Studies continue to show the strong correlation between employee engagement and such factors as productivity, reduced turnover, and team effectiveness. The “Manager’s Engagement Playbook” workshop provides leaders and managers with strategies and tools to increase the levels of employee…
This webinar will take a comprehensive approach to identifying the most common violations out there over the years, covering deposits, operations, lending, privacy, BSA/AML, and others. Webinar Description and Intended Audience Working in compliance is like navigating a minefield. At…
After a long wait, the CFPB finally issued its new HMDA rules. The new rule takes effect in phases: first HMDA’s coverage increases to include more institutions; then starting in 2018 the real fun begins: new rules around what types…
All you need to know in one hour. Mandatory compliance by July 1, 2019. New rules issued on January 25, 2019! Webinar Description and Intended Audience All you need to know in one hour. Mandatory compliance by July 1, 2019.…
Join us in this discussion to review new requirements of the SSAE18 and its impact on Third Party management. You will learn how to best incorporate the requirements into the process of Third Party management. Webinar Description and Audience On…
This webinar will explore the new form(s), and we’ll discuss all the changes, as well as the impacts on your lending operations. There are also changes to the agencies’ Uniform Mortgage Data Program, which in turn impacts use of their…
The Sandusky Group communications skills seminar, called “Perception Pyramid for Credit Unions,” is an interactive workshop designed to improve employee performance and member satisfaction.The program will help MSR’s, Branch Managers, Product Experts, and other professionals formulate and articulate their communication…
This webinar offers you practical insights into the time-honored tradition of storytelling. You will get an overview of storytelling theory and practice, including the value, benefits, traditions, and elements of story. You will learn to craft a broad range of…
This two-part program is intended for credit analysts, portfolio managers and other bankers learning and growing into a professional banking career. Webinar Description and Audience This two-part webinar will be held on July 27th and August 10th, 2017. The prices…
This program will take a look inside the head of a bank robber. Learn what their motivating factors are and why they do what they do. When a potential robber walks through the front door, the actions or inactions of…
What happens when your customer creates a Revocable Living Trust? What changes, what doesn’t, trust types, documentation, etc.? Trusts are fairly popular arrangements used by our customers these days. This significant webinar will answer many questions confronting bankers today (see…
Deposit compliance has become more complicated with oversight of the CFPB (Consumer Financial Protection Bureau). Will examiners find any of the practices in the deposit products your financial institution offers to be unfair, abusive or deceptive (any of these issues…
The UK’s Financial Conduct Authority has announced that publication of the LIBOR index is not guaranteed beyond 2021. Many financial institutions tie their adjustable rate mortgage loans, home equity lines of credit and/or credit cards to this index. Institutions should…
This program is a comprehensive Uniform Commercial Code (UCC) secured lending program for persons new to banking and is also recommended as a refresher. Perfecting a valid, enforceable security interest on various types of commercial and consumer collateral is the…
Summary Writing well remains one of the biggest challenges for employees and managers. Because everything we write is a representation of ourselves, our department, and our organizations, it is important that we communicate clearly and professionally. “The Write Approach TM”…
This program will examine the groundwork that must be laid in your work environment for creating important boundaries. You are ready to put an end to allowing people who sabotage teamwork or those few that refuse to pull their load…
In recent years, financial institutions have seen a significant amount of new guidance on third party risk management and new terms coined such as Fourth Party Management. FFIEC Cybersecurity Assessments Tool (CAT) encourages financial institutions to expand questioning around third…
David McGuinn, a nationally known expert in the area of safe deposit, has audited numerous financial institutions and will provide clear concise answers to complicated questions regarding your institution’s responsibility and potential liability. He will also identify and discuss various…
Summary Leaders exist in every organization. But what differentiates good leaders from great leaders? Who are the leaders you would follow no matter what the circumstances. The way great leaders think and address problems and issues are often differentiators. This…
Continuing Education Credits: Total PDUs/ Contact Hours: 5 Strategic & Business Management PDUs: 1.5 Technical PM PDUs: 3.5 CEUs: 0.5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: This course examines…
This webinar is for participants who have a basic foundational knowledge of Enterprise Risk Management and are looking for specific examples on how to complete these three important Risk Assessments. Webinar Description and Audience This webinar will first take you…
Most of our attention, when it comes to mortgage lending compliance, is focused on the origination process. However, your financial institution’s compliance responsibilities go on long after closing. Join Regulatory Compliance Counsel Michael Christians for this 90-minute webinar that discusses…
Continuing Education Credits: Total PDUs/ Contact Hours: 3Technical PM PDUs: 1.5CEUs: .3 (Contact Hours: 3 hours) Estimated time to complete: 3 hours Self Paced Online Course Description: One of the more precious resources a manager has is his or her…
Summary As organizations ask more of managers, it is even more critical that managers work smarter and manage their time well. Managers today can become overwhelmed if they are not time-effective in overseeing their areas. “Time Management for Managers” discusses…
Time is money. This intensive, interactive time management seminar will offer real-world, practical tips for thriving in today’s workplace, where things have to get done as efficiently as possible. Topics to be covered: • Ensuring top quality customer service, even…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 2 Technical PM PDUs: 1 CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Is a dollar…
Continuing Education Credits: Total PDUs/Contact Hours: 33 Strategic & Business Management PDUs: 7.75 Technical PM PDUs: 9.75 CEUs: 4.8 (Contact Hours: 48 hours) HRCIs: 45 SHRMs: 3 Estimated time to complete: 48 hours (up to 3 months) Self-Paced Online Course…
When it comes to information and cyber security the responsibility falls at several levels including the Board of Directors and Senior Management. Webinar Description and Intended Audience When it comes to information and cyber security the responsibility falls at several…
Continuing Education Credits: Total PDUs/Contact Hours: 5 Strategic & Business Management PDUs: 1 Technical PM PDUs: 2.5CEUs: 0.5 (Contact Hours: 5 hours) HRCIs: 5 Estimated time to complete: 5 hours Self Paced Online Course Description: There are a number of statistical…
Regulators can assess civil money penalties for HMDA reporting errors and require an institution to “scrub” and resubmit data. The consequences can be expensive and time-consuming. How can you avoid these fines, penalties, and headaches? What does the HMDA data…
This two-hour webinar explains the top ten issues financial institutions face regarding flood insurance. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Intended Audience Flood Insurance rules have changed…
This two-hour webinar provides insight into the murky areas of HMDA which may result in the failure to report the appropriate loans on the LAR or errors in reported data fields. Participants receive a detailed manual that serves as a…
Questions regarding deceased renters, payable-on-death clause, living trusts, court orders, Service members Civil Relief Act, USA Patriot Act, Suspicious Activity Reports, power of attorneys, Americans with Disabilities Act, past due boxes, abandoned property and many other legal and compliance issues…
The safe deposit operation is a unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault…
High-level review of BSA requirements, including the new Beneficial Ownership Rules for Legal Entity Customers that became effective May 11, 2018 What factors are considered to determine whether the application is for a business or consumer purposes? A high-level review…
This session reviews these 10 controls, as well as practical solutions your institution can use to implement these controls. We will also discuss the next-steps beyond the assessment to provide a comprehensive cybersecurity framework which institutions can repeatedly follow. Webinar…
Did you inherit the safe deposit area and then start wondering what liability might exist? Historically this responsibility has been routinely passed from employee to employee with very little attention given to existing procedures or documentation. Unfortunately, only after a…
Daily TRID management continues to challenge many banks and lenders; this webinar provides a thorough review of the most common issues resulting from the amendments. Whether you are new to TRID or have been involved since its inception, this review…
The TRID rules are divided into the four parts of this program. While it appears that certain content is repeated in more than one part, the content of certain disclosures vary between the LE and the CD, and there are…
The Truth In Lending/Real Estate Settlement Procedures Integrated Disclosures (TRID) requirements are overwhelming for almost everyone, but especially so for someone with little or no experience with the requirements. The TRID rules were originally published in 2013 and were effective…
The TRID rules are divided into the four parts of this program. While it appears that certain content is repeated in more than one part, the content of certain disclosures vary between the LE and the CD, and there are…
The TRID rules are divided into the four parts of this program. While it appears that certain content is repeated in more than one part, the content of certain disclosures vary between the LE and the CD, and there are…
The TRID rules are divided into the four parts of this program. While it appears that certain content is repeated in more than one part, the content of certain disclosures vary between the LE and the CD, and there are…
During this program, you will discover how to design training that promotes learner involvement. We will tell you why you need to stop throwing as much information as you can at your trainee. You will also learn the proper use…
If you are responsible for training others, this webinar is for you! Discover how to develop and deliver training that sticks. You will learn how to increase your personal impact, remove resistance to training, and introduce a splash of fun…
Our, comprehensive portfolio of training and consulting services is available to you in a variety of formats, including: Training Delivery Options Webinars (click for current list) e-Learning Private Online Classes for your Financial Institution for 10 or more employees *…
This session will highlight the pivotal opportunities all financial institutions now face, present specific transformational growth strategies and provide ideas on how to get a culture of innovation established within your organization. Webinar Description and Intended Audience The coming years…
You will walk away from this course with a deeper knowledge of Treasury Management, learn to conduct risk assessments on new products, and learn strategies to increase core deposits. You’ll also bring ideas back to your institution on how to…
Dealing with revised disclosures has become one of the major challenges of TRID compliance. The frequency of revised disclosures is much greater than anticipated. The intricate timing requirements for the revision process are problematic. Just determining when a new disclosure…
Attend this TRID A-Z streaming event from the convenience of your own home or office via Live Streaming Video as it happens on Thursday, April 30th (9:00 am – 4:00 pm Central Time), or at your own convenience with 6…
This webinar is intended to review and discuss many of the major issues lenders are facing with TRID, including the recent changes, black hole, and some continued unresolved questions and how to deal with them. As well, there are many…
This is a rebroadcast of the Wednesday, January 15th, 2020 program. We encourage all attendees of this rebroadcast to submit questions during the event and will send the submissions to the speaker after the broadcast for a timely reply. Webinar…
How are you doing? What did you forget? The July 2017 TRID revisions became mandatory for all on October 1, 2018. If you’re not sure or if you’d like to make sure you’ve checked all the boxes you’re in the…
This webinar is intended to review and discuss many of the major issues lenders are facing with TRID (TILA-RESPA Integrated Disclosure). There are many pain points in both the new loan process and disclosures that we’ll review in order to…
Get a heads up before examiners arrive! The TRID rules are complicated which can ultimately lead to errors and put your bank at risk. This webinar will point out what examiners are looking for and will also bring your attention…
The TRID rules are complicated and can be quite daunting for those who are new to TRID in general. This webinar is a great opportunity to introduce those “newbies” to TRID at the ground level. Webinar Description and Intended Audience…
Are you in compliance? Or, do you need a refresher? Let us get you on the right track! Webinar Description and Audience Completing Loan Estimate and Closing Disclosure can be tricky but completing them for a construction loan can be…
This webinar is intended to review and discuss the extensive ins and out regarding TRID, including the most recent updates and some continued unresolved questions and how to deal with them. As well, there are many pain points in both…
This two-hour program provides a review of the existing rules with emphasis on the final amendments that will be mandatory beginning October 1, 2018 but will be available for use as soon as 60 days from publication in the Federal…
In July 2017, the CFPB issued a final rule that provided many substantive updates to TRID. One of the big areas of confusion that it helped clear up was how to disclose construction loans. Compliance with these updates was mandatory…
Trouble Debt Restructurings require special treatment and must be identified, managed and reported separately than other performing loans. In fact, all loans that have undergone a Trouble Debt Restructuring are considered impaired thus requiring an Impairment Analysis in accordance with…
A comprehensive review of Truth In Savings and all the errors that can cause a financial institution to have a UDAAP issue or issues. We will look at disclosures, fees, advertising, overdraft programs and much more in this detailed look…
Your financial institution’s best defense against fraud and loss begin with the frontline. Learn about many legal aspects of checks, the compliance issues of Reg CC and BSA. (see complete description below). Click Here for Webinar Description and Audience Your financial…
The pressure is on for all customer contact personnel to identify and follow-though when a customer voices a complaint that could be construed or perceived as unfair, deceptive and/or abusive. This webinar speaks the language of the frontline and teaches…
What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations “require” annual or periodic training? This session covers one of the “hottest” compliance topics; UDAAP (Unfair, Deceptive…
Because UDAAP risk is present at every level of the organization, almost any financial institution employee would benefit from attending this webinar (including new accounts representatives, loan officers, managers, etc.) As a bonus, webinar participants will receive a sample UDAAP…
Advances in banking technology and changes in lending organization structure since Gramm-Leach-Bliley have permitted institutions to engage in non-banking activities and given banking organizations the ability to structure financial products in increasingly complex ways and to market such products with…
This webinar will focus on complex state unclaimed property reporting requirements and the unique challenges facing banks and other financial institutions. Learn best practices to mitigate risk proactively, efficiently track customer contact, and monitor recent legislative updates that could impact…
Summary Studies show that Generation X and Generation Y individuals now make up a majority of the workplace and that figure will only grow. In order to bring out the best in each generation, managers will need to adjust their…
Estimated time to complete: 3 hours Continuing Education Credits: Total PDUs/ Contact Hours: 3 Strategic & Business Management PDUs: 2.25 Technical PM PDUs: 0.75CEUs: .3 (Contact Hours: 3 hours) HRCIs: 3 Self Paced Online Course Description A budget is a…
While the CFPB may not be the primary regulator for your financial institution, it’s critical to understand how the CFPB complaint process has changed regulatory expectations, and what your bank or credit union should be doing to proactively manage complaints.…
CCC (Commodity Credit Corporation) loans are offered to farmers through local USDA FSA (Farm Service Agency) offices. CCC Loan utilization declined during the higher crop prices of 2007-2013. Now that crop prices are much lower; farmers are again storing more…
We’ll explore in detail the various documents typically found in a commercial loan transaction and their legal impact on the relationship between the bank and its borrowers and guarantors (see complete description below). Webinar Description and Audience We’ll explore in…
This webinar was developed by a lawyer who has been teaching loan documentation for more than 25 years. Taught at a basic level (for bankers, not lawyers), the instructor will lead participants through all sections of the various required loan…
This webinar was developed by a lawyer who has been teaching loan documentation for more than 25 years. Taught at a basic level (for bankers, not lawyers), the instructor will lead participants through all sections of the various required real…
The course will begin by defining cashflow as the tool to transform an Accrual Basis Financial Statement into a Statement of Cash Flow and its importance to bankers when considering a long term loan request. Then it will proceed to…
Ratios are a key component of the credit analysis process as a variety of different ratios are employed by lenders to assist in determining the strengths and weaknesses of businesses. This program will examine commonly used ratios to determine what…
The purpose of this webinar is to create a deeper understanding of why certain documents are required, plus the significance of various sections and verbose language (often referred to as “boilerplate”). Being able to explain document content will add much…
This webinar will help you prepare for the November 30, 2021 mandatory compliance date and a must for preventing conduct that violates the prohibition on harassing, oppressive, or abusive actions during the debt collection process! Webinar Description and Intended Audience…
Has your financial institution taken losses due to counterfeit checks, check kiting or other check frauds? Did losses occur because your staff did not know how to properly apply holds on customer deposits? Are you confused about how to handle…
Financial institutions are required to complete transactions for customers who have created revocable and irrevocable trusts. To protect your financial institution’s interests when using these documents, it is imperative to understand the basic do’s and don’ts. This presentation will provide…
This one-day program is designed to assist business lenders in meeting the credit needs of their small business customers and overcoming the challenges that those customers present in today’s difficult lending environment. Students who attend this session will learn to…
The revisions were extensive and impact all servicers to some degree. Implementation of most of the revisions was mandatory by October 19, 2017; however, key elements related to successors in interest take effect April 19, 2018. The program explains each…
Over the last five years financial institutions have invested huge amounts of time and money on the implementation of TRID, but through that entire period examiners were zeroed in on the old “fed box” disclosure, particularly the APR and finance…
This program will look at who has the right to endorse the back of a check, and where is proper endorsement placement. We’ll also look at what happens if a check is not endorsed properly, when it may be best…
Many loans extended by commercial banks are secured by personal property, which is governed by Revised Article 9 of the Uniform Commercial Code (“UCC”). Webinar Description and Audience Many loans extended by commercial banks are secured by personal property, which…
In this session we will discuss the differences between the Green Book and the ACH Rules. The reclamation process can be confusing and can have a financial impact on your bank. Join us to learn about your liability and how…
Upon completion of the program, participants understand that improper fee disclosure may result in violations. In some cases a violation of one section may result in one or more violations of other sections. It is a tangled web Webinar Description…
Nonresident Alien interest reporting for 2020 has begun. Do you have your Foreign Taxpayer Identifications Numbers, Completed W-8BENs? If not, your interest reporting may require withholding in 2020. Learn where we are now in this process of FATCA and interest…
Financial institution executives spend considerable time thinking about strategies to improve efficiency in order to improve overall profitability. Often, this includes a focus on expense reductions. Once a financial institution can no longer materially improve its efficiency ratio by further…
An effective Sales Probability Scorecard tells you almost exactly the information you have and might be missing and the likelihood of closing a specific opportunity. Wouldn’t that be helpful? You may already use a tool or system in your sales…
The only reliable financial information available from many businesses, especially small businesses, is contained in tax returns. When accountant-prepared financial statements are not available from businesses, lenders and credit analysts will often need to make a lending decision based on…
The “A” in the CAMELS rating system utilized by bank regulators is perhaps one of the most important factors they consider when examining financial institutions. The “A” represents Asset Quality and it is scrutinized extensively when banks are examined (see…
Government agencies and private non-profit providers of financing can assist conventional lenders when they finance business projects. The use of government subordinated debt financing can minimize lender risk while allowing lenders to establish and maintain relationships (see complete description below).…
Understanding and quantifying global cash flow is becoming more of a necessity for financial institutions which lend money to businesses. Understanding and analyzing the information contained in personal income tax returns is an important aspect of recognizing the financial condition…
We are inundated with information and, understandably, distrustful of most of it. Too many reports and proposals make invalid or unreliable claims about key problems, and suggest impractical approaches to solving them. Such practices are not surprising, considering critical thinking…
Learn how to value income producing property using the income approach. This seminar takes a discounted cash flow approach utilizing the variables of capitalization rate and Net Operating Income. Understand how these variables can affect property value. You will also…
The presenter will explain step by step the OCC SR Letter 11-7 following their guidance on Model Risk Management. You will walk away with a clearer understanding of where Vendor Management and Model Risk Management fit it within your ERM…
The fundamentals of compliance-based Vendor Management have been around since 2004’s FFIEC Outsourcing of Technology Services booklet was released. While VM has evolved a bit over the years, the process is essentially still the same. We gather documentation, review it,…
All FFIEC regulatory updates issued in the last two years either directly or indirectly relate to vendor management and outsourcing. In addition, social media, cloud computing and managing payment service providers all have vendor management as the common link (see…
Our recent lending history has emphasized how important a role an underwriter plays in loan decisions. This class will give an excellent overview of the components of risk an underwriter considers in reviewing a loan. Webinar Description and Audience Our…
Participants will have a clear understanding of the existing violence problems; ways to recognize warning signs; prevention policies and methods, and how they should respond in an active shooter situation. Webinar Description and Intended Audience Workplace violence takes its toll…
New technologies bring new compliance issues for your financial institution. In this program, we will look at the virtual currency issues and the Bank Secrecy Act (BSA) response to those issues (see complete description below). Click Here for Webinar Description…
Thinking about Notary training but not sure how to go about it with Covid-19 in the way? We have you covered. We are able to set up a virtual Notary Preparation course for you via the Zoom platform. The Zoom…
Virtual Spanish “In a Day” For Professionals is a 1 day Virtual Seminar which is made up of a– 7.5 Hour Zoom Workshop (two 3.75 hours virtual sessions with two 10-minute breaks each) Trainer and Producer on each delivery. If…
Continuing Education Credits: CEUs: 0.3 (Contact Hours: 3 hours) HRCIs: 3 (Type: General) Estimated time to complete: 3 hours Self-Paced Online Course Description: Remote work settings create new opportunities and unique challenges for team members. While virtual environments allow for…
Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours) Estimated time to complete: 3 hours Self Paced Online Course Description: In today’s professional landscape, PowerPoint presentations can be effective platforms for sharing information and garnering audience interest and support. At…
During our first webinar in March we had so many questions after the program that we added a second session. In this webinar, we will continue to delve into common questions and answers that your frontline has about checks and…
Every single day the frontline handles routine matters that can cost your financial institution thousands of dollars if there is an error. For example, your teller may take deposits and fill out deposit slips for customers, but what will happen…
Every single day the frontline handles routine matters that can cost your financial institution thousands of dollars if there is an error. For example, your teller may take deposits and fill out deposit slips for customer’s, but what will happen…
This webinar is designed to answer many common questions on cashier’s checks. This A to Z program will discuss remitters, stop payments, conversions and other cashier’s check questions. You will learn how to handle many customer issues and requests for…
Account holders ask the most interesting questions about ownership of deposit accounts. Some of these questions include: Who will get the money when I die; Can I add my niece to the account for two weeks; and Can I add…
Meltdown and Spectre vulnerabilities have affected virtually every computer on the planet and have forced us to re-evaluate how we patch our systems. Granted these vulnerabilities weren’t as critical to our institutions as others, buying us time, but they have…
To prepare for FATCA rules (Foreign Accounting Tax Compliance Act), the IRS has released updated W-9, W-8BEN and W-8BENE which are all compliant with FATCA (see complete description below). Click Here for Webinar Description and Audience To prepare for FATCA rules…
Our job as a withholding agent for the IRS is more complicated than ever. Now that the new FATCA rules are in effect, establishing the account holder as a US Person and having them sign a more complicated W-9 is…
During this program we will do a line-by-line review of the forms and the subsequent tax reporting to the IRS. This program will focus on what a US financial institution has to do from the tax reporting and documentation process…
Creating a Disaster Recovery Plan can be awfully frustrating. Between the wild assumptions (global pandemics) and educated guesses (local weather phenomena) rests an incredibly unpredictable landscape of disasters (see complete description below). Click Here for Webinar Description and Audience Creating…
How much does your financial institution spend on webinar training each year? With a Webinar Subscription Package from CFT, we can help you greatly reduce that expense. Over 100 popular titles are offered each year, so taking advantage of this…
Five Part Series: It seems the entire retail banking business model is changing before our eyes, and no one knows which changes will be temporary or permanent. More loans have become impaired in a shorter time than any time in…
Commercial lending sometimes seems to be stuck in its old ways. Most banks, however, recognize there are opportunities to be faster and more efficient for the bank, as well as the customer. Technology is now available to help banks improve,…
What you will learn: Becoming Socially Sensitive and Culturally Aware Making the Customer Feel Important (Establishing a Caring, Professional Manner) Conveying Empathy toward the Customer (Imagine Yourself as the Customer) Memory Retention (Tips and Techniques for Effective and Efficient Interaction)…
First the Regulators rolled out the Cyber Assessment Tool (CAT), then one year later the FDIC released its new Information Technology Risk Examination Program – or InTREx for short. The examination work program incorporates many of the work steps and…
In 2020, more states have legalized recreational use of marijuana. If your employees cross a state line, the law could change dramatically. For Human Resources professionals, knowing the law in your state and municipality may not be enough. Webinar Description…
A good BIA helps you to make important recovery decisions, specifically which business processes should you restore first (and in what order), and what is needed to restore those business processes. So how do you build such a valuable BIA?…
Click Here for Webinar Description and Audience This special one-hour webinar will demonstrate that employee engagement is a huge issue. Recent studies report that about 70% of employees are disengaged or even actively disengaged. And that’s a problem – a…
This session not only addresses the coverage provided by these unique insurance policies, but it also covers the enhancements that some insurers are willing to provide – if the institution’s insurance agent knows to ask for them. Webinar Description and…
Ironically when a financial institution finds out that a deposit or loan customer has died, confusion and dread seem to be the normal reaction. This two-hour webinar will walk you through the complicated process of what to do when a…
Many commercial loans extended by financial institutions are secured by personal property which is governed by Uniform Commercial Code (“UCC”). It is important for Commercial and Consumer Lenders and Loan Administrators to understand the principles of the UCC as it…
As you can see from watching the news, ransomware trends continue to rise. Dell SonicWall reported that in the first 3 quarters of 2018, ransomware attacks increased by 117% over the previous year in that same timeframe. Security company Carbon…
Most of us have had a supervisor our whole life. We go from parents to teachers to bosses. Even the top of the food chain in many companies will be reporting to a board of directors. On the job, everybody…
Every year your institution gets a list of names and TINs that do not match. How do you prevent this from happening? What do you do when you get a CP 2100 list? – see complete description below. Click for…
How many times have you approved and made available a Revolving Line of Credit for a prospect or customer who ultimately borrows up to the maximum credit limit and keeps the balance at that point all year (see complete description…
A trusted resource in paralegal education for more than three decades, WILLS, TRUSTS, AND ESTATE ADMINISTRATION, introduces the basics of estate planning and bequeathing property through wills and trusts, along with the laws and procedures involved, including the Uniform Probate…
Summary In today’s hectic work environment, the value of Administrative Assistants cannot be overstated. With increasing responsibilities, these individuals are often the unsung heroes within their departments. Shifting tasks, dealing with different internal customer needs, and completing work on time…
Funds transfer fraud causes millions of dollars in losses for businesses. Last year, financial institutions filed over 47,000 Suspicious Activity Reports on incidents of wire fraud. Cyber attackers continue to grow more sophisticated with their schemes and attempts. Even the…
This seminar is part of the NJ Bankers Leadership Academy, which is designed to provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry. The Academy is…
Given today’s changing and hectic banking industry, maintaining work-life balance is even more challenging. In fact, a recent study indicated that a higher percentage of managers and employees reported that it is getting tougher to manage their work-life balance. Webinar…
Continuing Education Credits: Total PDUs/Contact Hours: 3 Strategic & Business Management PDUs: 1.5 Technical PM PDUs: 0.75 CEUs: .3 (Contact Hours: 3 hours) SHRMs: 3 Estimated time to complete: 3 hours Self-Paced Online Course Description: Everyone finds that their life…
Summary In today’s hectic work environment, Bank HR Directors are faced with a variety of increasing responsibilities. Maintaining work/life balance is not easy. Shifting tasks requires the ability to stay organized and not become overwhelmed. In this interactive session, learn…
Summary More than ever today, it is critical that an organization’s employees work as a team in order to meet customer’s needs. Communication, internal customer service, and adapting to change are three of the hallmarks of being team-oriented. “Working as…
Summary Research has shown that generational differences are causing challenges for employees within the workforce and when dealing with clients. Each generation brings their own value to the workplace; however, working together can pose some unique challenges. Learning Dynamics’ “Working in…
After the COVID-19 seclusions, will “the workplace return to normal?” Webinar Description and Intended Audience After the COVID-19 seclusions, will “the workplace return to normal?” In some ways, probably not! During the last few months approximately 45% of employees worked…
Workplace bullies demonstrate a serious lack of social and emotional intelligence. They lack the skills of self-management, stress management and empathy (see complete description below). Click Here for Webinar Description and Audience Workplace bullies demonstrate a serious lack of social…
We’ll discuss the importance of creating a culture of awareness and reporting. You’ll learn how to develop an Emergency Action Plan and why it’s so important. Lastly, we’ll tackle the uncomfortable but necessary response to an active shooter situation. Webinar…
It’s 2020 and may be time to update your policy and procedures for BSA. We introduced the fifth pillar and beneficial ownership in 2018. (see complete description below). Click Here for Webinar Description and Audience It’s 2020 and may be…
After a detailed credit analysis of a loan request has been performed, it is now time to communicate your findings in writing. Credit memoranda are a primary means of communications within the banking industry. In writing effective credit memoranda, it…
Implementing new Customer Due Diligence rules will impact your new business accounts procedures. This webinar will give you step-by-step written procedures guidelines and workbook for these new rules. Webinar Description and Audience Implementing new Customer Due Diligence rules will…
What is deposit operations? Yes, everything but loans. So how do we write procedures for something so broad? This program will provide a starting place with an enormous research book to help you get those procedures written. Webinar Description and…
This one-day training workshop focuses on an efficient e-mailing process and by allowing you to practice it throughout the day, you will walk away learning how to create clear, concise, complete, courteous, and correct e-mail. Training topics include: Understanding qualities…
Writing across multiple industries and disciplines in an ever-evolving marketplace demands efficient techniques for reporting to a wide audience with contrasting concerns. This webinar addresses the reporting concerns of business leaders, department managers, team supervisors, HR consultants, or individual contributor.…
Today we are inundated with more email than we can wade through. It’s not a time-management problem—it’s an information-management problem! Learn how to manage the “info-glut” and write email people will actually read and respond to in a timely manner.…
Have you received e-mails with overly long recipient lists? Have you struggled through complex emails only to realize they don’t concern you? Do you think email may not always be the best way to communicate? Have you seen emails used…
Discover the keys to guiding your managers, teammates, clients, and vendors through complex content clearly, succinctly, and powerfully. Learn how to create and critique memorable, results-driven executive summaries. Webinar Description and Audience Discover the keys to guiding your managers, teammates,…
This look at the federal picture and the state picture will help you with your thought process in developing a pro or con policy for your financial institution. This policy, and related procedures and processes, will need to be in…
During this webinar, we will take the core document from deposit accounts handbook and set up a working document so that you can tailor your procedures into the framework we will provide. Webinar Description and Audience During this webinar, we…
Your financial institution’s most precious asset is its frontline. This webinar program will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what…
From online banking and bill pay systems, to eStatements and mobile banking, the assumption would be that more access equals more convenience. As a result, more people should be using these services. In reality, for many services, such as bill…
What You Will Learn: Complaint Resolution Process Resolving Customer Complaints Dealing with Irate Customers Putting the Process Into Practice
A new supervisor could easily feel overwhelmed by all the responsibilities that come with the role. This program teaches participants the fine art of juggling staff, schedules, meetings, goals that must be met, and pressing deadlines. Webinar Description and Audience…
The problem with most ‘business plans’ is that you spend a great deal of time creating them, and once complete, they are shoved into a binder somewhere. What most Relationship Managers really need is a living, working sales plan. Webinar…
Maintaining and balancing the cash drawer is a major responsibility for tellers. Thousands of dollars in cash may pass through their hands daily, and accounting for every cent is critical. This webinar will remind your tellers of the importance of their…