Alpha List of Courses, Webinars, and Seminars
When you find the course or seminar you are looking for in the list below, simply click on the course title for a more detailed description and current schedule and registration information. CFT’s educational programs are designed exclusively for bank and credit union employees.
During this webinar, we will look at the top exam issues for 2017 and focus on avoiding the mishaps of poor planning on your examination. This program will move through some of the “hot spots” for BSA this year and…
Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment. This program focuses on the key regulations and guidance that impact your program (see complete description below). Click Here for Webinar Description and Audience Building an…
Fair lending remains a “hot topic” with regulators. A compliance examination is the “report card” that financial institution regulators use to “pass or fail” a financial institution’s compliance and Fair Lending program (see complete description below). Click Here for Webinar Description…
When you open new deposit accounts, many compliance issues come into play. These issues can cost your institution thousands of dollars in fines and liability if you do not realize how each piece fits (see complete description below). Click Here for Webinar…
Effective training isn’t magic, but there are tricks of the trade you would benefit from incorporating into coaching or instructing others. Tune in and listen to what Honey Shelton, a nationally recognized trainer of trainers, suggests. – see complete description…
When your account holder’s name does not match their TIN for IRS purposes, you are sent a CP2100 and your financial institution has to begin the B Notice process and often times backup withholding on your customer (see complete description…
Today it is so much more than opening an account and giving the customer a toaster. We have many deposit compliance rules to adhere to when opening deposit accounts and making that first contact with the customer (see complete description…
This program is an A-Z on account ownership and documentation. We’ll go from single party accounts to more complex business accounts. It is a must for anyone who opens or manages new accounts. Webinar Description and Audience This program is…
Ever wonder what are the sore spots and sensitive items that irritate your regulator relative to BSA / AML compliance? Would you like to know what not to do in order to keep your regulator content? Care to learn what…
In July 2016 the Agencies announced the effective date of the proposed revisions to the Call Report. The changes will be effective in September, 2016 and March, 2017. Revisions include deletion of items on RI related to Other Than Temporary…
Webinar Description and Audience Have you started preparing for the 2018 Home Mortgage Disclosure Act (HMDA) changes? Let’s be blunt. Major change is on the horizon. Although the effective dates may seem distant, your implementation plan should already be in…
Regardless of the size of your safe deposit operation, this presentation provides a realistic and well-organized method of reviewing your procedures before a lawsuit occurs. Your presenter knows firsthand what to look for, from the most common errors to the…
Recently, financial institutions have experienced large disappearance claims and significant lawsuits which resulted in over $40,000,000 in nationwide claims and expensive litigations (see complete description below). Click Here for Webinar Description and Audience Recently, financial institutions have experienced large disappearance…
Under any economic condition, there are critical sales management actions that create high performance sales organizations. Don’t let market conditions, excuses and the media hype get in the way of helping your sales team drive revenue today. They absolutely can…
Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and…
Scheduling appointments on the phone has always been a problem for sales professionals. Tenured sales people as well as rookies are always looking for a better way to have quality conversations on the phone so that they can schedule quality…
Speaker & Program: Denyette DePierro, Vice President & Senior Counsel, Office of Regulatory Policy, American Bankers Association (ABA), will be offering a Legislative and Regulatory Update, including the the following: Fintech, Responsible Innovation, Millennials, and Non-Bank Competitors: Is it a paradigm…
We will review all six ATR options, including the four QM options, and the option that expired during 2016. The new small creditor and rural and underserved area rules will be reviewed in detail, with a discussion of the positive…
Your financial institution is full of customers who require many types of services. The BSA exam identifies many services and customers as high risk for money laundering. We will cover the high risk customers and services listed in the BSA…
The question has been stated as: “So, what’s in a name?” For banking, the answer might be: “Everything!” In this seminar, you’ll learn that the specific name (s) on a deposit account dictate critical results, such as: Governing Forms FDIC…
When you open and title accounts, you affect not only rights at death but also the insurance coverage of your account. Some of the big errors are occurring on our signature card contracts because we do not understand when to…
The Accounting Basics course provides a complete foundation in basic accounting procedures for students who have minimal or no college accounting or business background, need a refresher course on accounting fundamentals, or need to prepare for further accounting study (see complete description…
The Accounting course teaches students the information needed to create financial statements, including trial balances, t-accounts, balance sheets, and various other accounts and their respective functions. Emphasis is placed on the conceptual framework involved in the classification and summarization of financial…
This webinar will introduce the flow of accounting – from identifying economic occurrences and how they are reported in financial statements. Learn how the Balance Sheet, Income Statement, Reconciliation of Net Worth, and Cash Flow Statement are developed and connected…
This course will cover Accounts Receivable and Inventory Financing risks, and present how a bank can prudently manage these risks. It will give a deeper understanding of how Accounts Receivable and Inventory can provide an adequate form of collateral to…
You Must Comply! ACH Compliance is designed to provide you with the knowledge you need to comprehend the compliance requirements associated with processing ACH entries on a day-to-day basis (see complete description below). Click Here for Webinar Description and Audience…
What is an ACH exception and how do you handle it when it occurs? Many exceptions are rare and you may find yourself second guessing what you should do. Gain a better understanding of exception processing from returns to notifications…
ACH Rules…changing to be better and faster. Make sure you are compliant and take advantage of the opportunities within ACH. Webinar Description and Audience ACH Rules…changing to be better and faster. Make sure you are compliant and take advantage of…
When unclaimed property is not correctly managed and reported, the risk of audits, fines and penalties becomes a reality. This webinar provides an overview of the law and basic tips to better manage and control this important compliance responsibility. Webinar…
Does your mind ever wander while others are talking? We spend countless hours of our working lives in listening-related activities; however, studies show we retain only 25% of what we hear! Learn to eliminate your own listening barriers and bad…
Active shooter situations are possible wherever people gather: school, work, places of worship, sporting events, etc. The Minneapolis FBI has developed a presentation which addresses the active shooter threat in a diversity of situations. During this presentation, Special Agent Joseph…
Incidents of workplace violence are on the rise. What should you do when an employee makes threats or does harm to co-workers or property? The results are sometimes catastrophic, yet often they could have been prevented. Webinar Description and Audience…
This workshop will actively engage Ag Lending participants in live case studies, examining portfolio credit risk systems and application of risking rating systems to case studies. The morning will be dedicated to live case studies including: a multiple entity cash…
You are sitting quietly at your desk catching up on paperwork and in walks a customer to open an LLC. When you begin looking at the foot high stack of paperwork, you realize that this LLC has multiple members but…
The question of repaymentability is central to any commercial lending request. In order to be approved for a loan, businesses need to establish their ability to generate enough cashflow to service both existing and proposed debt. This seminar will examine…
This NEW 3-DAY “Advanced” Commercial Lending School is designed for Lenders, Analysts and anyone involved in commercial credit approval. Analysts with experience in the credit underwriting process and commercial lending will also benefit from attending this program. This School will…
Learn to make the right loan decisions in this financial analysis case study training program. Learn the tricks of the trade to make better loan decisions. Apply financial analysis techniques and learn the right questions to ask the loan customer…
In an unprecedented interest rate environment, we will share strategies that allow lenders to address many essential questions, such as: How can I offer a longer fixed rate loan when competing with a national bank? How can I make my…
SEMINAR OBJECTIVE Prevention of loan losses through implementation of proper loan structuring and documentation techniques is the objective of this seminar. This follow-up course to Principles of Loan Documentation will focus on more complex and problematic lending transactions, including securing…
This seminar will provide the banker with several advanced tax return concepts and related analyses to help them more effectively work with their business customers. The seminar will begin with a brief review of analyzing a business owner’s personal “1040”…
Learn about several advanced tax return concepts and related analyses to help you work more effectively with your bank’s business customers. Webinar Description and Audience Learn about several advanced tax return concepts and related analyses to help you work more…
This webinar is focused on advanced topics that are often issues in commercial loan transactions. See complete description below. Click Here for Webinar Description and Audience Focus on advanced topics that are often issues in commercial loan transactions. Covered Topics:…
This webinar will address Adverse Action Notices and the compliance requirements and best practices under the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA). – see complete description below. Webinar Description and Audience This webinar will address…
Advertising is a unique situation for most banks. Marketing personnel aren’t always experts with technical advertising requirements in various regulations. Those responsible for regulatory compliance aren’t usually invited to the advertising creativity party; rather, they often become involved after the…
This Advertising course presents a comprehensive view of the industry, from the creative stand-point while providing real life business examples. This course addresses the importance of Integrated Marketing Communications (IMC) in the field of Advertising and how it impacts advertising strategy…
The Agricultural Lending Course introduces students to modern concepts and tools of finance, developed and applied to the agricultural sector. Using case studies, practical problems, and a lucid presentation, the course focuses on planning, analyzing, and controlling business performance in…
This comprehensive four-day Agricultural Lending School will cover Farm Tax Analysis and Interpretation; Price Risk Management in Agricultural Production; Machinery, Land and Livestock Lending; Risk Rating and Commodity Futures and Options; and Loan Documentation for Ag Lending (including the key…
FinCEN dropped new rules on May 11th. FinCEN believes there are four core elements of customer due diligence (CDD), and that they should be explicit requirements in the anti-money laundering (AML) program for all covered financial institutions, to ensure clarity…
New Customer Identification Program rules on prepaid cards came out through interagency guidance to clarify that a bank’s Customer Identification Program (CIP) should apply to the cardholders of general purpose prepaid cards that have the features of an account and…
As we all know, the FFIEC has been engaged in several cybersecurity initiatives over the last several years due to the increasing volume and sophistication of cyber threats. The most recent initiative was the completion and release on June 30,…
The Analyzing a Start-up Business webinar is designed to assist lenders and others who work with start-up businesses that are seeking financing for development projects (see complete description below). Click Here for Webinar Description and Audience The Analyzing a Start-up…
A practical introduction to financial analysis from the viewpoint of the commercial credit analyst and commercial loan officer, the Analyzing Financial Statements course gives you the skills you need to effectively assess a commercial borrower’s ability to repay loans (see…
You will understand Analyzing Financial Statements as one of the most important aspects of banking, and a crucial component of the lending process, with the knowledge gained in this practical program. “Real world” approaches to credit decision-making and a streamlined…
This one-day program is designed to assist lenders and other credit professionals who want to better understand the information that is contained in accountant-prepared financial statements. During this program, participants will learn how to analyze financial statements and utilize them…
This program will provide lenders and other credit professionals with knowledge in the wide variety of service businesses that exist and how those businesses should be analyzed from a financial standpoint.Particular attention will be paid to the ways in which…
Analyzing Small Manufacturing Businesses has been designed to assist lenders and others who work with manufacturers that are seeking financing for start-up and expansion projects (see complete description below). Click Here for Webinar Description and Audience Analyzing Small Manufacturing Businesses…
This webinar is designed to give mortgage lenders a better grasp of tax returns and their importance in making quality loan decisions. Webinar Description and Audience This webinar is designed to give mortgage lenders a better grasp of tax returns…
Lenders are often asked to finance the purchase of an existing business by a new owner. Participating in this type of financing can be highly risky in some cases. The level of risk depends upon a number of factors, including…
Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance program changed with the changes in regulations? Need to…
Proper valuation of collateral is critical. Yet most people reviewing appraisals have never been properly trained in how to review this critical information. Webinar Description and Audience Proper valuation of collateral is critical. Yet most people reviewing appraisals have never…
Uncovering what it will take for a prospect to move their money over (or take out a loan) and tell their current bank that they are leaving is critical when determining if a prospect is a qualified prospect (see complete…
If your salespeople are prepping for their important sales calls in the car on the way to the appointment, you have a problem. The only way to execute a great sales call is to prepare in advance as well as…
The art of audit report writing demands far more than simply listing the four elements of a finding – criteria, condition, cause, and effect. Even adding a fifth element, the recommendation, may be insufficient (see complete description below). Click Here…
Ever wonder why you did not get the loan or investment when you thought you had done everything you could possibly do? Your prospect gives you the deadly ‘think it over’ response and suddenly is not answering your phone calls.…
The collection process is fraught with potential liability. Debtors who can’t or aren’t willing to pay their obligations are looking for ways to get out of paying their obligations. Making a mistake in the collection process can mean the loss…
Improve Your System: Typically the safe deposit box responsibilities are passed from employee to employee with very little understanding of the institution’s liability. Unfortunately, only after a lawsuit occurs does management turn their attention to this area (see complete description…
Failure to adequately check or test background of applicants can result in harm and liability for negligent hiring and reckless endangerment. BUT the “victims” of improper background investigations also have legal challenges under the Fair Credit Reporting Act, discrimination laws…
June 13-15, 2017 Sheraton Hotel & Marina, San Diego, California The Bank Trainers Conference is designed to give training professionals at banks and credit unions across the nation an opportunity to network with peers, learn new training delivery techniques, find…
Designed for bankers new to call report preparation, this series will cover basic reporting requirements, operational schedules, loan schedules, maturity and repricing, and Basel III risk based capital, plus recent accounting changes affecting the Call Report. Webinar Description and Audience…
Ocean Place Resort and Spa, Long Branch, NJ December 2, 2016 CFT is pleased to offer you 50% off the registration fee for the Bank Horizons tradeshow which includes admission to the Exhibit Hall, all educational sessions, breakfast, lunch, and much…
The Bank Management course explores the services that banks and their principal competitors (including savings and loans, credit unions, security and investment firms) offer in an increasingly competitive financial-services marketplace (see complete description below). Click Here for Course Prerequisite Info…
Is your Bank ready for the new Bank Secrecy Act rules and regulations? Effective May 11, 2018 financial institutions are required to identify “beneficial owners” of legal entity customers at time of account opening and to ensure the information is…
The Bank Secrecy Act requires that all frontline personnel be trained on money laundering and the responsibilities of the financial institutions on currency reporting and suspicious activity every year. This webinar is designed to accomplish the training requirements on currency…
What are the four “best practices” for Boards of Directors to show compliance with an effective BSA/AML (anti-money laundering) program? What topics should be covered in BSA training sessions for the Board of Directors? What did a community bank learn…
This course provides a working knowledge of the Bank Secrecy Act (BSA). It covers various currency-reporting requirements. The course also reviews the importance of knowing customers, and properly verifying their identities, in order to detect and report suspicious activity. The…
At this bank security training session, the participant will learn how to protect the assets of his or her financial institution by detecting and preventing check fraud. Physical security at the branch will be reviewed. In addition, you will become…
Registration Deadline: June 2, 2017 Monday, June 12, 2017 12:00 noon – Shotgun Start – Scramble Tunxis Plantation Country Club, Route 4, Farmington, CT Please plan to arrive at the golf course no later than 11:30 am to receive your…
CFT/SmartPros® Banking Catalog CFT/SmartPros Banking Catalog offers an annual subscription featuring more than 70 self-paced online courses on pertinent banking topics including regulatory compliance; lending, management, sales and service, insurance and retirement account/planning courses. Selected complex regulatory courses are broken…
In banking, risk management is always en vogue. Now more than ever though it seems to be a re-emerging hot topic amongst bank regulators. From regulatory risk to reputation risk every action a financial institution takes opens the door to…
BankWorld Registration is FREE for CFT Customers (Financial Institution Employees Only) if you register by December 16, 2016. CLICK HERE to Register (use code CFTBW17) and see the BankWorld 2017 Agenda Join us for BankWorld and Discover What The…
Every banker should have a fundamental understanding of the U.S. Bankruptcy Code and your bank’s rights and obligations thereunder. This webinar will introduce you to the world of bankruptcy. Webinar Description and Audience Every banker should have a fundamental understanding…
Key issues for business entities include who, if anyone, has personal liability for the debts of the business and what is the impact of federal, state and local taxes on the business and its owners. Webinar Description and Audience Key…
Determining an entity’s ability to generate cash flow is essential whenever repayment of a loan will extend beyond one year. Cash flow analysis measures an entity’s ability to generate sufficient cash to operate successfully and have excess cash to service…
Our recent lending history has emphasized how important a role an underwriter plays in loan decisions. This class will give an excellent overview of mortgage underwriting, including the components of risk an underwriter considers when reviewing a loan. Webinar Description…
Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this seminar will concentrate on personal tax return analysis, and the second part will focus on analysis of…
Attend this proactive seminar and gain an understanding of the often complex and confusing topic of TAXES! Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this…
This webinar provides a comprehensive overview of essential real estate loan documentation requirements, regulatory compliance issues, sound loan administration issues and best practices. Webinar Description and Audience This webinar provides a comprehensive overview of essential real estate loan documentation requirements,…
For a bank to be successful, not only must it bring in new business, it must also retain existing customers. Additionally, it must get these customers to use every financial product and service they truly need. See complete description below.…
The challenge for each of us is to pay more attention to how we act and what we need to do on the job rather than turn our focus on what others should or shouldn’t do. This fast-moving employee training…
The Bank Protection Act and the implementing regulations specify the requirements for the Security Officer. We have designed this program specifically for the individual who has little or no previous training in financial institution security. If you have been the…
We’ll bring you up to speed on what Bitcoin is, how it compares to other virtual currencies, and what the threats and opportunities are for bankers. Learn some Bitcoin-related jargon, such as mining, wallets, hot and cold storage, and more. (see…
How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! Get creative about how to make opportunities happen at your branch. Webinar Description and Audience…
This meticulously designed program delivers the superior skills that a Branch Manager requires to be successful in today’s demanding banking environment. Through instructor led education, case studies, exercises, peer interaction, and role play students will learn timely strategies and gain…
Clearly, the manager “sets the tone” for the branch. Strong managers create strong branches. A successful branch manager is expected to excel along multiple dimensions as they create a “culture of excellence” (see complete description below). Click Here for Webinar…
This branch marketing workshop focuses on the basic components of marketing in a contemporary financial institution and how the branch is an important part of that strategy. The topics include market research, product development, and promotional strategies. At the conclusion…
Sound policies and procedures are key elements to consistency throughout your company, especially your branch operations network. If you are having difficulty creating a user-friendly policy manual, or keeping on top of updates, consider utilizing CFT’s policy manual preparation services including:…
This series, presented by renowned ebanking and payments pioneer David Peterson, will examine opportunities and challenges with physical branches, profile financial institutions leading this change, and provide specific strategies to consider for your financial institution (see complete description below). Click…
Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as mortgage lending. Think again. With the safety and soundness of the entire industry the…
DATE: Wednesday, October 26, 2016 PROGRAM: The Banker’s Forum is pleased to welcome Maria Papageorgiou, Special Agent, Internal Revenue Service-Criminal Investigation Division. Maria’s remarks will include “real life” BSA cases, trends, things the IRS would like to learn from the…
Understanding law enforcement inquiries and requests is an important part of a BSA Officer’s job. Who can get the SAR? How do you give them the supporting documentation? Learn how you can establish policies, procedures, and processes for identifying subjects…
BSA emerging issues is our topic. This is a big agenda covering a wide span of topics for BSA professionals. We’ll look at personal liability, insiders, trade based money laundering, new currencies and payment methods. See complete description below. Webinar…
It’s time for the Spring update on BSA. We will cover topics from alert to SAR filing, plus timing, closing accounts and investigations, as well as new payment mechanisms, and new groups of high risk customers. Webinar Description and Audience…
Most Compliance and BSA personnel deal with laws and regulations, rather than algorithms and quantitative analysis, and struggle with the concept of how to properly ensure the model is producing intended results – and whether to file a SAR or…
Your customer comes to the drive thru window and places $10,000 cash into the tube. Then, he presses the call button and asks you to send him a penny back. Do we need to take action against this customer? Do…
A 2013 Update on Money Service Businesses and both federal and state issues. During this program we will review the money service business definitions and how these definitions change who is and who is not a money service business. We…
Bank Secrecy Act (BSA) key components continue to be an integral part of our AML (Anti Money Laundering) Strategy as risk assessments, models and audits continue to frame up the building called your program. You don’t want to get surprised…
BSA examiners are digging deeper and beginning to ask more questions about the lending function in recent Bank Secrecy Act exams. Could a BSA examiner possibly find loan fraud in your files that had not been detected by your bank’s…
You have been appointed the new Bank Secrecy Officer for your bank. You now feel like a deer caught in the headlights–what to do, where to start, who can help? All these thoughts are running through your mind… Webinar Description…
Get a recap of 2016’s emerging issues for BSA and a look toward 2017 issues. We’ll discuss hot topics to be addressed as we enter 2017. This program will not be for beginning BSA officers, but for those tweaking existing…
International issues continue to light up the AML/BSA (Anti-Money Laundering / Bank Secrecy Act) scene this year. Virtual currency, OFAC (Office of Foreign Assets Control), PEPs (Politically Exposed Persons) continue to be hot buttons on the radar as we fine…
Get a complete update on Customer Due Diligence (CDD). We’ll look at exam issues, new and/or proposed rules, and all the information you should gather at the beginning of the relationship and throughout the relationship. See complete description below. Click…
The Financial Crimes Enforcement Network (FinCEN) has issued a series of guidance’s on hot topics this year. This program goes to those issues that must be addressed. Marijuana businesses, elder abuse, virtual currency and model validation (see complete description below).…
If you are reviewing the current situation with marijuana related businesses, then this program is a must for you. We will review both state and federal issues that are involved in banking a marijuana related business. You will learn how…
Review your financial institution’s Customer Identification Program (CIP) with new Customer Due Diligence (CDD) rules pending. What does it mean to run your CIP on existing customers and members? What are the hot buttons that may be a problem with…
Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as mortgage lending. Think again. With the safety and soundness of the entire industry the…
Exciting new technologies bring with them new BSA/AML risk and exposure. This webinar will look at how to add these products to your customer relationships while managing and mitigating the new risk (see complete description below). Click Here for Webinar Description…
Does your sales team have roller coaster sales? Are you able to accurately predict how your month or quarter will play out against your sales goals? If not, you have not developed a Sales Team Success Formula, which is the…
Why are some banks more successful than others? It’s not how good the bank’s technology, finance and marketing departments are. It’s the bank’s compliance culture that drives success. Click Here for Webinar Description and Audience Why are some banks more…
The goal of this course is to recognize the fundamentals of booking Real Estate Loans that can weather the periodic economic storms that will affect your market place. Markets are governed by simple Economics, but never forget that economic conditions…
Learn how to open multi-tiered business accounts. Complex business structures with multiple business entities owners present unique challenges in light of new Customer Due Diligence (CDD) rules. Webinar Description and Audience Learn how to open multi-tiered business accounts. Complex business…
There are many types of business accounts with many different ways to do business at our financial institution’s today. What can be challenging is who is authorized to open, close and transact business at all the different avenues for business…
This NEW high-intensity program has been developed to provide participants with the foundational knowledge and skills of Business Banking to: Improve Business Development Effectiveness Experience High Quality and Profitable Portfolio Growth Effectively Manage Portfolio Risk Accelerate Career Advancement Upon completion of…
A well-developed, consistently applied process approach to communication that is combined with integrated, hands-on application of current and emerging business technologies. In this course, students learn a process for solving future communication problems, and how to use the Internet and…
This webinar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and client acquisition. Business development isn’t about luck or magic (see complete description below). Click Here for Webinar Description and…
The Business Ethics course provides a unique multidisciplinary approach in critical analysis and integrates the perspective of philosophy with management, law, economics, and public policy; providing a clear, concise, yet reasonably comprehensive introductory survey of the ethical choices available to…
This interactive program relies on individual and collaborative exercises designed to establish a foundation from which administrative and support staff can build their business grammar skills. Participants will work on numerous exercises in sentence structure, pronoun and verb usage, word…
The Business Math course provides a comprehensive coverage of personal and business related math topics (see complete description below). Click Here for Course Description and Audience The Business Math course is ACE recommended for college credit transfer! This course provides…
Financial professionals realize that mastery of their profession is not limited to preparing and presenting meeting briefings and firing off summary emails on business issues (see complete description below). Click Here for Webinar Description and Audience Financial professionals realize that…
This interactive program helps business professionals craft purposeful documents that their readers can use as management tools. Participants work on their own documents to ensure that their business writing is reader-focused, complete, consistent, courteous, clear, concise, and correct. Topics to…
Would you like to learn how to write a great letter or e-mail that will not only soothe a complaining client but also turn him or her into a lifelong customer? Or how to apply the secrets of Madison Avenue copywriters…
This business writing workshop focuses on how to become an effective business writer. Excellent writing requires a reader/audience-oriented focus, an organized approach, and communication of clear images. TOPICS TO BE COVERED: Recognizing the characteristics of effective and ineffective writing. How…
The Allowance for Loan and Lease Losses (“ALLL”) represents one of the most significant estimates in an institution’s financial statements and regulatory reports. It is a valuation reserve established and maintained by charges against the bank’s operating income and is…
In our very competitive industry, people are looking for ease when it comes to service. This has caused Call Centers to blossom. And while there are excellent technological advances in this area, few companies address the unique needs a call…
PART ONE: 9:00 am – 12:30 pm What Did You Say? Increasing Your Active Listening and Communication Skills Becoming Socially Sensitive and Culturally Aware Making the Customer Feel Important (Establishing a Caring, Professional Manner) Conveying Empathy toward the Customer (Imagine…
Basel III risk based capital changes will be effective for the first call report filing in 2015. There is also additional service charge detail required for larger banks in 2015. Recent accounting updates affect the 2015 Call Report as well…
This update will benefit more experienced Call Report preparers, reviewers, and auditors. It will supplement annual comprehensive Call Report training recommended by bank regulators. Webinar Description and Audience In January, 2017, the Agencies announced the approval of a new FFIEC…
Loan information on the Call Report provides critical credit information for regulators, especially in today’s environment. Examiners are reviewing call report schedules in much more detail than in the past. The rules for schedule RC-C dictate how loans are to…
The webinar will review the classification priority rules for schedule RC-C and cover where loans are reported on RC-R and the criteria for risk-weighting within each category (see complete description below). Webinar Description and Audience Loan information on the Call Report…
DAY ONE – BASIC CASHFLOW ANALYSIS Introduction: This seminar will examine basic cashflow, the ways in which to calculate it, and its importance in the Credit Analysis process. Participants will learn how to calculate cashflow from information contained in the…
While not every financial institution can offer every cash management product or service, there are many ways to combine those that you do offer to meet your customers’ needs and desires – as almost every one of these services features the…
The program will include a review of the major regulatory findings regarding the customer risk profile initial process along with the need for periodic monitoring. Additionally, we will discuss the corrective actions set forth in the recent BSA written consent…
Of the many new rules the CFPB finalized this past January, among the most complext is the ability-to-repay and Qualified Mortgage (QM) rule. This rule alone will have dramatic implications for the mortgage marketplace and will impact the product-level decisions…
Has compliance with the Bank Secrecy Act’s Customer Identification Program (CIP) requirements adversely affected your financial institution? Are you frustrated because you haven’t been able to close a loan or you can’t open an account because of your CIP policy?…
When and how do we close accounts? How should the check be made out? What to do when customers disagree on closing the account? This program will focus on the personal account issues of closing accounts and taking off signers…
Are you ready to learn how to coach and confront sticky situations effectively? Help is here. Honey Shelton, highly experienced trainer/coach has been teaching a method InterAction Training has coined, Coaching Choices, a proven, theory based approach to coaching others…
Create a framework of success for both employees and managers when it comes to coaching. Learn how to put coaching to work for you, your staff and your organization (see complete description below). Click Here for Webinar Description and Audience…
Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is…
This 2-Day Workshop brings to life the color and law of Colorado real estate in day–to-day settings. Three Colorado attorneys, all with real estate backgrounds, will emphasize a banker’s perspective of the topics below. Attend and you will walk away…
The course description and registration information for this course will be available soon. Please click your back button to return to the previous page. Clicking on the CFT logo will take you to the homepage. Please call 800-795-5242 if you have any…
Lending is all about risk management. This seminar is designed to take the “mystery” out of the commercial lending process and the confusing terminology often used by lenders. Webinar Description and Audience Lending is all about risk management. This seminar…
This workshop provides a review of the basics of commercial and small business lending from the application process to making an informed recommendation on a given commercial loan request. This workshop will also cover the basic concepts of branch profitability,…
Construction loans for commercial real estate (CRE) remain a major part of commercial bank lending. Many community banks attempt to use versions of their residential formats and policies to administer commercial construction loans; however, this generally does not adequately control…
A well trained commercial lender is a commodity in today’s market that cannot be overlooked. Whether you are a seasoned lender or new to lending, learning or refreshing your lending skills is a NECESSITY in today’s competitive banking environment! Join…
This course will give you the knowledge and skills you need to be an effective commercial lender (see complete description below). Click Here for Course Prerequisite Info Students are REQUIRED to take Analyzing Financial Statements prior to taking the Commercial…
The Commercial Lending School curriculum is used by banking schools across the United States. This commercial credit training program delivers in-depth instruction in all facets of commercial lending, with an emphasis on financial analysis, cash flow versus profit, and loan…
Attend this seminar to review the basics of “commercial real estate” including types of properties and demand/supply in the “current” market. The session will then cover the entire loan process by which a “commercial real estate loan” is marketed, underwritten,…
Seminar Description: Commercial loans secured by real estate constitute the largest and most risky category of specialized loans in a financial institution’s portfolio. A significant number of commercial loans include real estate as primary or secondary collateral. Regulators recognize this…
This program covers the key variables and concepts for determining CRE cash flow and transaction-level stress-testing. We’ll learn that CRE cash flow involves more than earnings before interest, taxes, depreciation and amortization (EBITDA) for a debt service coverage (DSC), and…
Working with other human beings can be challenging. Every relationship (personal and professional) is dependent on communication—and solid relationships depend on people accurately understanding one another. In this class you will learn to communicate with clarity, eliminate communication barriers, influence…
The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication (see complete description below). Click Here for Course Description…
Unfair Deceptive Acts and Abusive Practices has now infiltrated the frontline thinking and behavior. What is your role in creating a complaint process at your financial institution as the first line of defense against fines, lawsuits and customer dissatisfaction? –…
A line-by-line look at the CTR and SAR forms and your requirements to file. Timelines, identification, RSSDs, and exemptions will all be covered (see complete description below). Click Here for Webinar Description and Audience The first half of this webinar…
Electronic filing of suspicious activity first came into being in March of 2012, and is here to stay. Electronic filing facilitates 24-hour analysis and very specific reporting. State of the art technology, instant global transmission of funds and the proliferation…
This session will cover key lending consumer compliance regulations (highlights of the Equal Credit Opportunity Act, HMDA, Flood, RESPA, Truth in Lending, and Fair Credit Reporting). It will also include a Bank Secrecy Act overview outlining “Five Reasons Lenders Should…
We tend to think of business and agricultural loans as being exempt from troublesome compliance requirements, but several compliance-related laws apply to commercial loans as well as consumer loans. This compliance checklist for commercial loans guides bankers through those traps and…
For several years, Anne Lolley has shared her popular compliance checklists with bankers. In this webinar, Anne will offer and explain her latest checklists for consumer loans. Webinar Description and Audience For several years, Anne Lolley has shared her popular…
Speaker & Program: Carl Pry, Senior Director at Treliant Risk Advisors, has become one of the nation’s most prominent experts on regulatory compliance for financial institutions. He is the lead faculty member of CFT’s Annual Federal Compliance School and teaches…
What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations “require” annual or periodic training? This session covers two topics that are usually “hot buttons” in exams.…
Carl Pry, a well known and highly respected compliance expert will be presenting a monthly one-hour compliance update that will address new items to be aware of, deadlines and what’s on the horizon. In a simple language webinar format that…
Join this fast-paced webinar to understand the application process with step by step instructions and actual examples that explain the requirements of applicable regulations in terms that are easy to understand. Webinar Description and Audience Which regulations apply to commercial…
Are you drowning in memos and information about “new” or revised compliance regulations? Do you know which regulations “require” annual training? One of the overlooked training topics is BSA (Bank Secrecy Act). What should lenders understand about money laundering and…
FinCEN has become the center point for global financial intelligence and is an integral element for attacking international money laundering and financing of international criminal organizations. Current transnational investigative strategies target command and control elements, including their financial infrastructure (see…
DATE: Wednesday, February 8, 2017 LOCATION: Aqua Turf Club, 556 Mulberry Street, Plantsville, CT Reception 5:30 pm Program 6:15 pm Dinner 7:00 pm DINNER CHOICES: Roasted Prime Rib, Chicken Florentine, Pan Seared Salmon, or Vegetarian Lasagna SPEAKER: Jorge L. Perez, Banking Commissioner – State…
You have finally received the new account training you have desperately needed and are now ready to open the account. You get all the customer information, you are ready to input the data and then the “Account Ownership” prompt appears.…
This two-hour program will address all three main categories – “Board and Management Oversight”, “Compliance Program” and “Violations of Law and Consumer Harm” – along with each of the categories 19 sub-components. Webinar Description and Audience WHAT? Recently, the FFIEC…
In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products. They also trace the consumer lending process from developing and taking loan applications to…
This course will help you understand the basics of consumer lending. You will know the available lending products as well as the factor for granting a consumer loan. Learn about payment plans and how to match those plans to the…
This workshop provides a review of the basics of consumer lending from the application process to loan closing procedures. The importance of loan pricing as it impacts the balance sheet and the income statement will be included. At the conclusion…
In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products. They also trace the consumer lending process from developing and taking loan applications to…
Financial institutions are required to complete transactions for customers involving Power of Attorney documents. To protect your financial institution’s interests when using these documents, it is imperative to understand the basic do’s and don’ts (see complete description below). Webinar Description…
Get an excellent overview of the core management skills all good managers need to function at their best (see complete description below). Webinar Description and Audience All too often, managers are thrust into their roles without enough formal training or…
The Foreign Account Tax Compliance Act (FATCA) will have far reaching implications for all financial institutions. Changes begin this Spring when US financial institutions are required to report interest payments on many foreign accounts on form 1042S. Now foreign financial…
Why aren’t your salespeople consistently hitting their sales targets? Inconsistent sales are a direct result of erratic sales habits and can wreak havoc on forecasting and managing the growth of your group’s sales. As sales manager, you must assess if…
This webinar will focus on several simple steps to ensure a successful CRA exam outcome. Webinar Description and Audience This webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report…
Bankers should view CRA ratings as a game. You need to learn how to play the game well. The challenge of playing the game is made more difficult as the agencies continuously change the rules of the game. This program…
The “big bank” had a “big problem” — an ill-advised, completely over-exaggerated sales culture. They bragged and boasted for years about how it was the leader of the pack when it came to cross-selling. Sometimes when you make unrealistic sales…
Designed for banks and credit unions that are serious about taking customer service up a notch, this dynamic webinar will help raise the bar when it comes to getting employees on board. – see complete description below. Click Here for…
The business of selling is a numbers game. And to hit those numbers, you need a structured system that measures activity and produces extraordinary sales performance and revenue. This Sales Managed Environment® (SMETM) webinar will introduce you to tools and…
Are you creating the first ERM Program for your bank? Or do you want to ensure your current program is complete, yet simple? If you answer “yes” to either question, this webinar is for you! Webinar Description and Audience Are…
Attend this NEW training and you will experience discussing and analyzing “real life” case studies and loan requests. This is NOT a traditional credit analysis class that solely examines financial statements. Join Mark Tyrpin, a Senior Lender at a large…
Are you aware of all the requirements when it comes to disclosures, timing requirements, and payments? This webinar will cover the in-depth credit rules in Reg. Z, as well as other requirements. Webinar Description and Audience Credit card issuers and…
Do you still put a piece of paper into a sleeve and give it to the customer and call it a CD? It might be old fashioned but many institutions still handle nonnegotiable CDs much like they handled the negotiable…
Click Here for Webinar Description and Audience You start by understanding what types of ID potential members are likely to have, how reliable they are, and the information that each provides. Let’s look at all the different types of identification…
There is a very important process to follow in order to cross sell and develop advocates. This webinar will help you create a foundation to do just that (see complete description below). Click Here for Webinar Description and Audience Your…
Effective cross-selling training will provide your staff with the tools necessary to understand the buying process, increase their confidence when presenting your scope of services, and can contribute to increasing your share of the consumer market. Every customer contact employee,…
This new and interesting approach to customer service trains people to look for clues from the customer to properly help clients. Using the latest knowledge about visual, and verbal clues, webinar attendees will be introduced to new methods of delivering…
This is a good review of the Currency Transaction Report (CTR) process. We will cover completing the form and go all the way to maintaining exemptions. Learn more about who we can exempt and who we cannot exempt. Learn how…
The countdown begins for implementation of the New Currency Transaction Report. In this line-by-line program, we will review the interesting changes in the new report and some of the challenges (see complete description below). Click Here for Webinar Description and…
The new CTR report has continued to bring challenges to our industry. In this program we will cover the new FinCEN rule authorizing an exception to the requirements of 31 CFR 1010.311 and 1010.313 regarding the reporting of currency transactions (see…
Get familiar with the NEWEST version of the Currency Transaction Report, which is very different in style and approach than its predecessors. We’ll review data fields and go over the report line by line, so you better understand all fields…
This webinar is a line-by-line look at the Currency Transaction Report (CTR), the instructions, the common errors and all the details of completing a CTR for the various businesses and entities involved (see complete description below). Webinar Description and Audience…
The Allowance for Loan and Lease Losses (“ALLL”) represents one of the most significant estimates in an institution’s financial statements and regulatory reports. It is a valuation reserve established and maintained by charges against the bank’s operating income and is…
Did you know that the Consumer Financial Protection Bureau (CFPB) doesn’t verify all the facts alleged in these complaints? There have been well over 150,000 complaints so far and the numbers are growing! – see complete description below. Click Here…
This program will evaluate CDD and EDD regulation, exam guidance and provide thoughts on how to proceed with a program that is sales friendly to the account holder. We look at the regulation line-by-line and what to expect with these…
How to open accounts under your Customer Identification Program (CIP) continues to be a “hotspot” in BSA examinations. We will review 30 types of accounts and examine who the customers are for CIP purposes. You will learn how to operate…
The Customer Service course will help you discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer (see complete description below). Click Here for Course Description…
Finding new ways to help people solve problems and get things done is why there are goods and services in the first place. In the Customer Service Innovation course, a vital need is filled by delivering the essential service guidance that can…
In this session, we will share practical “how to” advice that everyone can easily understand and instantly use. We’ve all heard it said a thousand times that ‘practice makes perfect’. However, in my experience, only ‘perfect practice makes perfect’ (see…
Where do you stand with your cyber security preparedness? Have you adequately updated your Information Security Program, Enterprise-wide Information Security Risk Assessment, and other related policies, plans, and programs? Have you completed a Cyber Security Assessment? Is your Board periodically…
Criminals looking to buy or sell their illegal items have long depended on the black market to conduct their trades. With the evolution of technology, we have brought these markets to the internet. Webinar Description and Audience Criminals looking to…
The past few years have seen significant developments in real estate appraisals and evaluation rules and regulations. Revised Interagency Guidelines and new rules under Reg Z have been issued, and we’ve seen additional requirements finalized recently due to Dodd-Frank. In…
What is “appropriate” work appearance? Do you have the right to tell employees what to wear? How much can an employer dictate styles of dress, hair, perfume or jewelry? When do company appearance rules become discriminatory or violate employees’ legal…
On a daily basis a financial institution is faced with having to comply with a multitude of legal documents that are served on it. These documents can order the financial institution to produce confidential customer information, hold depositor funds, and…
Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that…
The Deposit Accounts and Services course provides the tools you need to effectively open deposit accounts and help potential customers make the best account choices. It will increase your understanding of the different types of account ownership (see complete description below).…
In this session, we will examine how a bank might review its depositor composition and changes in that makeup over the past decade to better craft pricing strategies and design products aimed at meeting the needs of depositors, without blowing…
2013 brought many changes to the deposit side of your financial institution. In this year end review we will highlight the changes for 2013 and the hot exam spots for your financial institution (see complete description below). Click Here for…
What is cooking on the deposit regulation side this Spring? Customer Due Diligence (CDD) rules, Regulation CC (Availability of Funds and Collection of Checks) and Prepaid Cards may be a few of the hot buttons. You may also want to…
This fast-paced seminar provides practical guidance to develop and maintain a risk-based compliance audit program. Have you been watching the amounts of recent civil money penalties for compliance violations? – see complete description below. Click Here for Webinar Description and…
A new account representative handles all types of customers and legal ownership. To be a “star” takes an enormous amount of both technical and personal skills. This program is a good foundation to develop your star qualities (see complete description…
Service, Technical and Compliance skills are needed to develop the star in your institution. This webinar focuses on the compliance and technical skills your teller needs to be successful at his or her job. – see complete description below Click…
What is a Remote Deposit Capture Program? Do you need to enhance yours to ensure you have effectively addressed all the key elements? Should you enhance your RDC Agreement, your Suitability Analysis, Risk Assessment process, Site Visit, and the Customer’s…
You can cold call, direct market and network but the single most effective way to meet new prospects is to be introduced to them by someone of influence. This sales course will help you understand the basic benefits and fundamentals…
Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit needs, but that…
For the past 6 months there has been much discussion of the new federal Fair Labor Standards Act (“FLSA”) salary basis regulations. The FLSA governs the payment of overtime compensation, and more importantly for purposes of this discussion, the circumstances…
The responsibility and liability of your Board of Directors is ever increasing. It is critical that you provide your Directors with ongoing training to help them through the complexities of today’s banking environment. CFT has partnered with Total Training Solutions to…
The Consumer Financial Protection Bureau (CFPB) in October released four guides for those charged with handling money on another’s behalf. The guides – which cover powers of attorney, court-appointed guardianship, trusteeship and designated payees for government benefits – outline responsibilities…
What is “appropriate” work appearance? Do you have the right to tell employees what to wear? How much can an employer dictate styles of dress, hair, perfume or jewelry? Where do company appearance rules become discriminatory or violate employees’ legal…
The purpose of this program is to identify the key components in the due diligence process in order to effectively analyze business opportunities. Participants will learn about the importance of conducting due diligence on investment and loan proposals. At the…
E-commerce continues to have a dramatic impact on virtually every aspect of business. And following the 2009 recession on electronic commerce, its role is even more critical. Packed with the most cutting-edge coverage available, this course equips students with a solid understanding…
The world of electronic banking continues to evolve, and bankers want to keep pace with technology and customer preferences. Recent surveys indicate that 51% of adults in the U.S. bank online and 32% bank with mobile phones. – see complete…
Most loans on the books move from closing to full payout in accordance with the terms of the loan without the requirement of a serious collection effort. Unfortunately, some loans will not perform as expected due to a number of…
The CFT Bankers’ Forum is pleased to announce the return of Todd Martin for his analysis and update on the national and local economies, including fiscal and monetary policy, housing, and interest rates. Todd is president of Todd P. Martin Economic Services, an economic…
This macroeconomics course applies economics to phenomenon that students are familiar with and interested in. This course teaches students how economic analysis can be applied to virtually anything of interest, thus helping students develop true economic intuition (see complete description below). Click…
The Effective Business Communication workshop will focus on using e-mail strategically to achieve team goals. The class will use editing drills, writing exercises and hand-outs featuring real-world, practical tips. The program will cover the following broad topics: • Developing your communication…
This Effective Business Writing course helps you to improve your written communication skills. Good grammar and punctuation skills are prerequisites for this course (see complete description below). Click Here for Course Description and Audience This Effective Business Writing course helps…
Combined with the personality assessment tool used to evaluate each participate, this effective communication workshop helps participants examine their own communication styles and provides them with practical techniques for communicating as managers and supervisors. This workshop also focuses on how…
The use of effective delegation skills is a high impact management tool. Properly utilized, it can help develop staff, share expertise and expand accountability for results across the organization. Managers and supervisors also benefit by having more time for essential planning…
This Effective Referrals course will provide participants with the skills needed to make confident and effective referrals. This course supports the Relationship Selling model used in the Introduction to Relationship Selling course. After successfully completing this course, you will be…
Do you want your staff to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on retail performance management – it’s the key to the…
As consumers become more and more dependent upon electronic transactions for making deposits to and withdrawals from their accounts, it is imperative that all deposit personnel understand the financial institution’s rights and responsibilities with regard to the Electronic Funds Transfer…
An employee is powering through their email to get caught up on the backlog, a convincing message from an old colleague entices them to click on the hyperlink provided. They now find themselves on a strange website that suggests danger.…
Your bank’s success depends on your employees. Research shows employees are more likely to embrace change if they understand the forces driving the change. They also want to know, “What’s in it for me?” This seminar combines candid conversation and…
During the past decade, American businesses have shifted their focus in human resource management and labor relations to employment issues such as wrongful discharge, sexual discrimination, and other employee rights (see complete description below). Click Here for Course Description and…
This program provides information not just on what records you should keep and for how long, but on the several underlying and even more important issue of record creation, storage, and the DON’Ts which create the major liabilities (see complete…
Trusts, Estates, and business accounts all have individuals who own assets and receive checks. These entities have big dollars and high risks when handling their checks. The questions of who can endorse these types of checks and how they should…
This three part consumer lending webinar takes participants from the philosophy of consumer lending, all the way through how to make a solid loan decision that benefits both the customer and the financial institution (see complete description below). Click Here…
A two-hour Escrow Account Compliance webinar covering the latest requirements, guidance, best practices, and compliance hot spots. Webinar Description and Audience A two-hour Escrow Account Compliance webinar covering the latest requirements, guidance, best practices, and compliance hot spots. Covered Topics:…
This webinar covers all of the escrow rules, including the long standing and the recently revised requirements of the flood regulations, Regulation X and Regulation Z. Webinar Description and Audience WHAT? The Real Estate Settlement Procedures Act (Regulation X) has…
Rated the most dynamic teller training experience, CFT is pleased to bring back by popular demand, the Essential Teller Issues Workshop. You will want all your tellers to take part in this high impact learning experience. Recently revised the program…
The Essentials of Banking seminar looks briefly at some topics chosen from CFT’s flagship course, Principles of Banking. The program helps participants understand how banking has evolved to become the industry it is today and provide a better understanding of…
Has your financial institution established an initial Enterprise Risk Management (ERM) program or are you still struggling with getting started and understanding what it should look like? For those institutions frustrated with the concept of ERM or feel it’s too…
In this session Excel expert David H. Ringstrom, CPA shares numerous techniques that you can use to work with charts more efficiently. David will teach primarily from Excel 2010, but will also demonstrate new charting capabilities in Excel 2013 (see…
Are you frustrated with duplicates frequently showing up in your spreadsheets and don’t know how to identify and manage them? If so, you’ll want to attend this live webcast presented by Excel expert David H. Ringstrom, CPA. Webinar Description and…
Four years after Apple’s iPad tablet debuted, Microsoft finally released Excel for iPad. Although a powerful and useful product, this is not your desktop version of Excel. In this session Excel expert David Ringstrom gets you up to speed on…
In this helpful session, Excel expert David Ringstrom, CPA, shares various ways you can streamline filtering tasks, including little-known shortcuts, such as Custom Views and the hidden AutoFilter command. – see complete description below. Click Here for Webinar Description and…
Learn how to implement internal control features in Excel spreadsheets. Your presenter, David Ringstrom, CPA, will use a simple invoice to show ways to control actions in an Excel spreadsheet, as well as protect worksheets and workbooks from unauthorized changes…
This presentation is designed for those who haven’t worked with Excel spreadsheets before or who haven’t used them in a few years. Excel expert David Ringstrom, CPA, walks you through the basics of Excel spreadsheets, providing the knowledge needed to…
Many users rely on VLOOKUP for basic look-up functionality in spreadsheets, but are often unaware of ways to improve the integrity of this venerable function. In this session Excel expert David H. Ringstrom, CPA introduces the VLOOKUP function, and then…
When it comes to managing large spreadsheets, users often feel stressed about a multitude of issues. In this beneficial presentation, Excel expert David Ringstrom, CPA, demonstrates a number of ways you can manage large spreadsheets with aplomb. – see complete…
Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the integrity of your Excel spreadsheets during this live presentation. You’ll also discover methods for auditing the spreadsheets created by others. Webinar Description…
Excel expert David H. Ringstrom, CPA, focuses on the basics of using Excel pivot tables in this informative presentation. Pivot tables empower you to easily create reports from complex data, simply by using your mouse. Webinar Description and Audience Excel…
Excel expert David H. Ringstrom, CPA, focuses on the basics of using Excel pivot tables in this informative presentation. Pivot tables empower you to easily create reports from complex data, simply by using your mouse (see complete description below). Webinar…
Seminar Description and Audience This popular one-day InterAction Training program delivers creative and realistic strategies in promoting successful job performance. Often supervisors are the emerging leadership at your financial institution. Invest in their success and enroll them today in this…
Extraordinary Impressions raises the bar in customer service and establishes a higher standard of excellence compared with our competition. This results-oriented workshop focuses on service—the biggest reason customers stay with us forever—or move to our competitors! Extraordinary Impressions hones the…
The Fair Credit Reporting Act has been in effect since 1971, but has been amended substantially over the years, most recently by significant changes in the FACT Act. Even though this regulation is an “oldie but goodie”, there are still…
Fair Lending training isn’t just for employees in the loan areas. Every employee having contact with a potential applicant needs to understand the basic requirements of Regulation B (and Equal Credit Opportunity Act) and what actions might discourage “a reasonable…
Do you know what changes the CFPB has brought to Fair Lending with a focus on “data driven” information and consumer complaints? Has your regulator issued any recent enforcement actions? How will your institution be evaluated in the next Fair…
How will your regulator evaluate Fair Lending compliance in the next exam? A compliance examination is the “report card” that financial institution regulators use to “pass or fail” a financial institution’s compliance and Fair Lending program. Will your financial institution…
This information-packed webinar explains recent fair lending problems, corrective action required by the agencies, penalties imposed on the bank, and steps your institution can take to avoid similar problems. Pending developments that will have a significant impact on Fair Lending…
We will review the numerous subparts and appendices in both the CFPB’s and FRB’s Regulation V and the FCRA and FACTA. Although none of the provisions is new, program participants frequently comment that they never heard of some of the…
First the Regulators rolled out the Cyber Assessment Tool (CAT), then one year later the FDIC released its new Information Technology Risk Examination Program – or InTREx for short. – see complete description below Webinar Description and Audience First the…
DATE: Wednesday, March 15, 2017 PROGRAM: The Banker’s Forum is pleased to welcome Marianne Hatheway, Deputy Regional Director for the Division of Risk Management Supervision – FDIC Boston Area Office. Marianne’s remarks will include an FDIC Update with a focus on…
On May 29, 2013, the U.S. Department of Treasury, along with several federal agencies, including the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, published the Final Rule on the…
Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance program changed with the changes in regulations? Need to…
Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled expertly in all areas of your institution? Has your compliance program changed with the changes in regulations? Need to…
It’s out! The long awaited revision to the FFIEC BSA examination manual has been released. What’s new and what’s not will be covered in this webinar. The manual has changes and wording updates throughout (see complete description below). Click Here…
The FFIEC released guidance on social media risk management compliance on December 11, 2013. This guidance was intended in part to help financial institutions understand and successfully manage the potential risks with social media. Why? – see complete description below.…
Information Security Programs are created based on risk assessment processes that assist in The Handbook focuses on the governance, culture and responsibilities to make Information Security Programs successful. Webinar Description and Audience The FFEIC has completely re-written and significantly changed…
In addition to the guidance, we will explore applied risk management concepts for mobile banking solutions. Focus will include Mobile Risk Assessments, integration into Information Security Programs, Third Party Risk Management, and effective IT Auditing. Webinar Description and Audience According…
The Financial Accounting course covers accounting terminology; the recording and classifying of financial transactions, including analyzing, journalizing, and posting; the preparation of the trial balance, work sheet and financial statements; a familiarization with handling of adjustments, bad debts, inventory and…
The Financial Crimes Enforcement Network (FinCEN) is proposing rules under the Bank Secrecy Act to clarify and strengthen customer due diligence requirements for banks (see complete schedule below). Click Here for Webinar Description and Audience The Financial Crimes Enforcement Network…
You won’t want to miss this eye-opening look at financial fraud as seen by Det. Mark Solomon and the Connecticut Financial Crimes Task Force. From ATM Skimming to Network Intrusions and Phishing Scams, find out how today’s “bad guys” are…
Financial Institutions often extend loans to borrowers with terms exceeding one year. These Term Loans generally finance capital assets used to generate revenue for the firm. Unlike short term Lines of Credit, where the primary source of repayment is derived…
Financial Markets and Institutions offers a unique analysis of the risks faced by investors and savers interacting through financial institutions and financial markets, as well as strategies that can be adopted for controlling and managing risks. Special emphasis is put…
In the midst of today’s shifting financial environment and fast-paced, changing lives, solid financial planning is more important than ever. Personal Financial Planning provides students with the tools, techniques, and understanding they need to define and achieve their financial goals…
With little differentiation between products, pricing and technology one of the most impactful ways to set your organization apart from the competition is through outstanding customer service, especially with new customers (see complete description below). Click Here for Webinar Description…
What does it take to be an effective supervisor today? With downsizing, rightsizing, doing more work with less people to name a few, the effectiveness of the supervisor is called into question like never before (see full description below). Click…
Join us for a webinar covering the flood insurance compliance HOT SPOTS. We will cover the latest requirements, guidance, best practices and compliance hot spots. Webinar Description and Audience Join us for a webinar covering the flood insurance compliance HOT…
This two-hour webinar explains the new laws and final regulations. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Audience WHAT? Flood Insurance rules have changed continuously over the past…
The flood insurance regulations have been around since 1996, yet examiners continue to cite numerous violations and fines. Flood Insurance has been announced as one of the regulators’ principal areas of concern. We’ve also had changes in the law, with the…
Learn to identify, detect, investigate, and prevent financial fraud with fraud examination. Study and understand the nature of fraud investigation today with memorable business examples and numerous actual fraud cases to ensure your understanding of today’s most important fraud concepts…
There has been a dramatic increase in the number of fraudulent cashiers checks. Virtually every day a warning is distributed by financial institution regulatory authorities stating that fraudulent cashier’s checks are being issued in a specific financial institution’s name (see…
This program has been designed for lenders and credit analysts who require the knowledge to analyze the credit-worthiness of a businesses. Participants will learn how to analyze the financial statements of various types of businesses and how to structure financing…
Did you know the CFPB spent ONE-THIRD of its 2015 budget ($140 million) on supervision and fair lending enforcement? The CFPB listed “FAIR LENDING” as a primary supervision objective, and other regulatory agencies follow this priority. Click Here for Webinar…
FASB’s (Financial Accounting Standards Board) credit impairment standard for financial instruments is here – so now what do we do? This webinar will help management of financial institutions start to figure out what their institution should be doing now to…
Assessing creditworthiness of a borrower is about information. Each borrower will have opportunities and obstacles to repayment of the loan. Bankers need to use the information available to identify those potential issues. One of the primary sources will be the…
The course will begin by defining cashflow as the tool to transform an Accrual Basis Financial Statement into a Statement of Cash Flow and its importance to bankers when considering a long term loan request. Then it will proceed to…
How did you initially meet and then gain the relationships with your best clients? Typically, when we ask successful financial salespeople this question, they tell us that they were introduced by another client who was a raving fan of theirs.…
It’s all about the questions and answers you ask that will determine if you can bank a business. This program is designed to help you script out those business questions that will keep you in compliance and help you find…
The old song “getting to know you…getting to know all about you” is a familiar tune in the new Customer Due Diligence (CDD) environment. It might be phrased better “getting to know all you do”. As we onboard customer accounts…
When an account holder dies, there are usually many aspects of their life still outstanding. During this program we will look at the checks and all the questions you get asked every day. Insurance checks, treasury checks and regular checks,…
Join this fast-paced webinar to understand the application process with step-by-step instructions and examples that explain the requirements of several confusing regulations in terms that are easy to understand. Webinar Description and Intended Audience Do you know how the term…
Do you know how the term “application” is defined in all of the lending regulations? Do your lenders and front line staff understand the difference between applications and inquires? Join this fast-paced webinar to understand the application process with step…
Your financial institution opens accounts for social security representative payees. Are you setting them up right? Should you issue debit cards? What money can go in and out of these accounts? – see complete description below. Click Here for Webinar…
The Head Teller STEPS Certificate Program will equip both new and experienced head tellers with the practical skills necessary to support your branch goals and have immediate impact back on the job. Topics Covered: Developing My Supervisory Skills as a…
Health Savings Accounts are Trust Accounts that have almost the exact same reporting requirements for contributions and distributions with the IRS as IRA accounts. But HSAs aren’t getting the respect they deserve! see full description below Click Here for Webinar…
Don’t you just LOVE when people quote IRS regulations to you? You know, regulations written by those who have never worked in a financial institution and have to work with the general public and their levels of knowledge on a…
Cha, Cha, Cha, Changes…Each year there are changes to the ACH Rules and you must be incorporate these changes into your daily operations in order to help ensure compliance (see complete description below). Click Here for Webinar Description and Audience…
Major changes ahead! Hopefully, your 2018 Home Mortgage Disclosure Act (HMDA) implementation plan is already in motion. January 1, 2018, seems a long way out; however, in compliance time it’s just around the corner. This webinar will deliver plain English…
Learn HMDA reporting requirements so your financial institution begins 2016 with appropriate procedures and controls. Get practical tips for data collection and validation (see complete description below). Click Here for Webinar Description and Audience On October 15th, 2015 the CFPB…
HMDA is known to be the most difficult lending regulation to understand and with which to comply. Unfortunately, the error tolerances are as low as 5%, and many banks suffer Civil Money Penalties for submitting inaccurate HMDA data (see complete…
Have you started preparing for the 2017 and 2018 Home Mortgage Disclosure Act (HMDA) changes? Let’s be blunt. Major change is on the horizon. Although the effective dates seem like a ways out, your action plan for implementation should already…
On July 24, 2014 the Consumer Financial Protection Bureau published long-awaited proposed revisions to its Home Mortgage Disclosure Act (HMDA) rules. The 573-page proposed rule would make sweeping changes to Regulation C, and dramatically expand financial HMDA reporting and compliance…
The past year has seen a tremendous increase in demand for HELOC’s. Looking at current projections for this product, it will be one of the most popular products that lenders will offer. This class will give a great overview of…
We all know that conducting a performance review is not one of the favorite responsibilities of managers and supervisors. Yet, we also know how important it is to conduct a fair and honest appraisal of all staff (see complete description…
Your HMDA-LAR data is the ground floor of a fair lending examination, and your regulators are performing detailed statistical analysis in preparation for the exam. It is a goldmine of information simply because it contains demographic information of applicants and…
Asset or liability? Your signature card and agreement is a legal binding contract between you and your customer. It defines legal ownership, rights of both the accountholder and the financial institution, what happens with postdated and stale dated checks and the…
The problem with most ‘business plans’ is that you spend a great deal of time creating them, and once complete, they are shoved into a binder somewhere. What most salespeople really need is a living, working sales plan (see complete…
ACCOUNTABILITY. Think about your top salesperson and what they would say if they did not hit their sales target this month. “I’m on it; my pipeline is strong and I will fix the problem.” They are accountable (see complete description…
If you’re responsible for training others, then this workshop is for you. Let an InterAction Training professional show you how to develop and deliver training that sticks (see complete description below). Click Here for Webinar Description and Audience If you’re…
Most of us want to be good employees – and most of us want to excel at our jobs. To be a highly successful employee and excel at work is not simply a matter of being good at what you…
Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the…
We will show you a process you can adopt immediately with hiring tools that will take the guesswork out of hiring bankers who are also salespeople, who can and will sell successfully at your bank. Webinar Description and Audience The…
This session will provide an overview of effective techniques and strategies on how to build a proactive community relations plan that will ensure that you’re getting the biggest bang for your community relations buck while building your brand and increasing…
Before approving any business loan request, a lender should be convinced of the business applicant’s ability (through cash flow) to service debt. If a business is not successful in generating enough cash flow to do this, however, a lender may…
You only have one chance to make a good first impression. That is certainly a common and perhaps overused saying but it is very applicable in the world of selling. It is even more important when you understand that 93%…
Some of our best and most profitable financial institution customers are legal entities. Unfortunately, establishing relationships with business entities can be confusing, and if done incorrectly, they can become costly liabilities (see complete description below). Click Here for Webinar Description…
During this webinar, we will take the core document from deposit accounts documentation and set up a working document so that you can tailor your procedures into the framework we will provide. You will receive a “core document” in a…
The Human Relations course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior. The role and function of the individual within an organizational structure are addressed (see complete description below). Click Here…
Employee skills and motivation are critical for organizational success. This course will help anyone increase their effectiveness, along with that of individuals with whom they work and the organizations of which they are a part (see complete description below). Click Here…
The Human Resource Management course covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also provides a practical framework focusing on critical issues and successful…
The Human Resource Selection course offers advanced treatment of the technical issues involved in developing and implementing selection programs within organizations. This course provides up-to-date research and applications for those already working in selection and provides current examples and exhibits…
This session will take a comprehensive look at ATM Skimming and how it is affecting the banking industry and law enforcement. The presentation will discuss the various criminal groups that are engaging in this type of activity and will focus…
The new beneficial ownership rules will require a financial institution to implement the most significant change to its BSA/Anti-money laundering program in the past decade. This two-hour webinar provides the details necessary to begin to prepare for this significant change.…
Many supervisors and managers dislike giving employees needed feedback about surfing the internet, not following procedures correctly, criticizing other employees, or delivering poor customer service because they fear they’ll become defensive. Or that the result will be another unproductive and…
Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization…
The goal of this basic webinar is to start at the beginning – What is an IRA? Who can have an IRA? How much can they contribute? All areas will be thoroughly discussed with emphasis on the responsibility of the…
As capital markets of the world become more integrated, a solid understanding of international finance has become essential for astute corporate decision making. International Financial Management provides students with a foundation for analysis that will serve them well in their…
The workforce today is made up of more diverse groups than ever before. With so many applicants to choose from, hiring managers are challenged to select the best people for their job openings. Interviewing & Hiring Techniques will provide tips…
This seminar covers the basics of Commercial Lending and is a must for all new commercial lenders and/or those individuals who want to explore this vital discipline! The training session will begin with a brief overview of “conventional” commercial lending…
The seminar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit- capacity, capital, collateral, conditions, and character. The attendee will also…
The seminar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit- capacity, capital, collateral, conditions, and character. Webinar Description and Audience…
In today’s interest rate environment, customers are increasingly looking for a wide array of investment options. This seminar will review the basic security options available to the consumer. Participants will review investment products, characteristics, risk and potential return of investment vehicles. …
This webinar will introduce and reinforce skills needed to properly underwrite a conventional mortgage loan. In the current business climate, sound underwriting practices are critical, and this class is an excellent overview to the mortgage underwriting step (see complete description…
This updated 2016 Advanced IRA seminar with Ascensus builds on the attendees’ basic IRA knowledge to address some of the more complex IRA issues that their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed.…
Higher IRS fines for incorrect reporting on IRAs!! The IRS is losing patience with IRA custodians and trustees who are incorrectly reporting 1099-Rs and 5498s – to the point they are increasing their penalties to financial institutions who are not…
The IRS is losing patience – especially with financial institutions that don’t complete IRA 1099-R and 5498 IRS forms correctly. The Treasury Inspector General for Tax Administration (TIGTA) estimates over $1,000,000 in additional taxes could be collected on IRA distributions…
How about that IRA Specialist promotion?? The responsibility for the IRA Department has just been dumped in your lap. Now what do you do? Were you able to get even a little bit of training before the last Guru left…
This updated 2016 IRA Essentials seminar with Ascensus gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA…
This IRA training course explains the regulations that govern IRA contributions; distribution rules; and IRA-to-IRA rollovers, IRA-to-IRA transfers, and direct rollovers (see complete description below). Click Here for Course Description and Audience This online IRA course is self-paced and does…
One of the most common questions you may get when a customer or member walks through the door is: “What kind of IRA plan should I open?” or “Which type of IRA is best for me?” We know that most…
Everyone knows you can only do one rollover per “IRA” in a 12 month period – right? But, what’s the definition of an “IRA” – An IRA account? – An IRA plan? – An IRA plan type? – see complete…
One couple’s misinterpretation of the IRA rules creates a revolution of changes regarding IRA Rollovers. This webinar covers important issues you MUST know regarding these changes (see complete description below). Click Here for Webinar Description and Audience One couple’s misinterpretation…
Just when we get comfortable with the “old” rules, Congress throws us a curve, and many times it’s right before they go on their Christmas holiday break. This two-hour webinar will update you on any of the latest legislation, pending…
It’s a new year, and changes to IRAs are inevitable. Just when we get comfortable with the “old” rules, Congress throws us a curve, and many times it’s right before they go on their Christmas holiday break. Learn about the…
You can choose to attend the entire IRA webinar series or select individual webinars based on your needs. Topics to include: Plan Types and Forms; Rollovers and Transfers; Beneficiaries and Distributions; Audit and Compliance. – see complete description below. Webinar…
I know the answer! I think I know the answer! I thought I knew the answer! Whether you are an IRA “rookie” or an IRA “pro”, you know you have probably had this feeling many times! Oh, that helpless feeling…
Everyone knows you can only do one rollover per “IRA” in a 12 month period – right? But, what’s the definition of an “IRA”? An IRA account? An IRA plan? An IRA plan type? – see complete description below. Webinar…
It’s that time of the year again when thoughts turn to IRS information reporting issues and the myriad rules to follow and forms to complete. This webinar deals with the many forms financial institutions must report, with an emphasis on…
Is your ERM (environmental risk management) policy working for you and your organization? ERMs can lower risk, increase competitiveness and reduce costs associated with environmental issues. It’s also essential to your institution that your ERM policy and practices are consistent,…
It’s been about a year and a half since the TILA RESPA Integrated Disclosures went into effect. Do you still have questions? Do you feel like you’re in need of a TRID check up? Well, you are in luck! We’ve…
As consumers continue to adopt digital channels for everyday banking transactions, and their shopping behaviors continue to change, bank marketing and lead generation models must also evolve for continued relevance in a humanized digital economy that is powered by people…
Ratios, ratios, and more ratios! What do they really mean? Many financial professionals including bankers use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in…
Business Law and, more generally, the legal environment of business, have universal applicability. A student entering virtually any field of business must have at least a passing understanding of business law in order to function in the real world. This…
From the Judicial Process to Written Contracts, and Consumer Protection to Wills, Trusts, and Estates, this course will provide you with an extensive overview of the principles of law as it relates to banking (see complete description below). Click Here…
If you are responsible for managing tasks and people at your branch, you must master the art of juggling. Staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up…
The Leading Your People to Success course discusses how supervisors can use proven techniques to empower their employees (see complete description below). Click Here for Course Description and Audience The Leading Your People to Success course discusses how supervisors can use proven…
If there is one constant within financial institutions today, it is change. New regulations, new technology, and new products and services are all part of today’s work environment. Dealing with this change can be a challenge for many supervisors and…
Do you need an effective, easy and repeatable process for turning your current, happy clients into your personal advocates? This one practice, when done effectively, will have more impact on your business than any other prospecting strategy. Webinar Description and…
Seminar Description Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. Well-trained bankers who recognize and stop attempted dishonest activity are the first line of defense in protecting a financial…
Check fraud losses are estimated to be in excess of $18 billion each year. With more and more counterfeit checks flooding financial institutions, this number is sure to increase. Unfortunately, most financial institutions do not understand their legal rights and…
In this unique Lending 101 webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the…
Keeping up with the CFPB can be a full time job as they continue implementing a consumer protection agenda by adopting new rules, issuing high dollar restitution enforcement actions and collecting consumer complaint data. While your financial institution probably isn’t…
Most financial institutions don’t specialize in lending to municipalities and other governmental units. When the opportunity presents itself, those banks struggle to perform proper credit analysis to determine creditworthiness. Learn the major credit factors to examine to predict the repayment…
This course is designed to introduce participants to the various types of NPOs and present appropriate methods of analyzing and lending to these types of entities. It will highlight a Religious Organization; a Private School, and a Non-Profit Service Provider…
This webinar provides an essential understanding of letters of credit, including letter of credit terminology, structure and function. Whether your bank issues letters of credit, accepts letters of credit or takes liens on letter of credit rights, this program is…
Financial institutions are required to complete transactions for customers who have created revocable and irrevocable trusts. To protect your financial institution’s interests when using living trust documents, it is imperative to understand the basic do’s and don’ts. Webinar Description and…
Your compliance related questions regarding loan applicants and loan applications will be answered in this two-hour webinar designed for loan officers, loan processors, and compliance personnel. – see complete description below. Click Here for Webinar Description and Audience Join us…
DAY ONE – PRINCIPLES OF LOAN DOCUMENTATION SEMINAR OBJECTIVE While our economy continues to improve proper loan documentation remains essential. The likelihood of loan defaults still remains higher than normal. A loan in default presents the ultimate test of the…
This webinar draws upon the speaker’s 25 plus years of teaching loan documentation and practicing law. Experienced bankers will benefit from confirmation of knowing “the right thing to do.” New lenders will learn to avoid the most frequent exceptions and…
With the current marketplace in our industry, we find there is a huge need for originators of home loans to successfully find and capture business. This loan origination webinar is designed to share marketing ideas specifically designed for loan originators,…
When a bank enters into a lending arrangement with a borrower, or some time thereafter, the bank may wish to sell a portion of the loan to another bank. Or a bank may wish to purchase a portion of a…
This webinar focuses on common underwriting mistakes that can ultimately lead to problem loans and loan losses. Using charge off analysis of hundreds of charged off loans, the session gives a view of “What were we thinking?” regarding underwriting mistakes.…
Do you need to get better at closing sales? If you are looking for more effective sales techniques for closing, maybe you are trying to fix the wrong end of the problem. Most problems with not closing start at the…
Although similar in many ways, commercial lending does differ from consumer lending. This webinar is designed for those thinking of making the transition from one to the other. During the program participants will learn key aspects of both types of…
This Management course presents management theory and applications in an engaging narrative style not commonly found in textbooks. The author’s unique organization and features focus on the critical theories and enhance them with detailed examples that draw the reader into the…
A management development initiative that will serve to develop and enhance the capabilities of your managerial staff. The proposed initiative will focus specifically on the retail banking management staff who have responsibility for supervising/managing and developing human capital. The desired…
This webinar will provide information that assists managers in coaching and communicating with each of the generations in order to maximize productivity. Reduce the conflict and communication problems by understanding more about what motivates each of these four generations: Traditionalists,…
Employees often present even the most experienced managers with challenges. These challenging employees could be ones who performance is inconsistent, whose “attitude” is less than positive, who is more interested in texting than working, as well as those employees who…
The Managing Change course is comprised of six modules that introduce common threads in the ensuing case studies and readings on organizational change. The materials in this edition—cases and readings—have been chosen and arranged to introduce change as an integrated…
Reg Z rules require that certain loans, known as Higher-Priced Mortgage Loans (HPML),maintain escrow accounts for taxes and insurance for at least the first year. Many banks have only just started the escrow process, and although you might not want…
It’s a reasonable assumption that more than a third of all managers in banking are “managing in the middle”: reporting to top-level managers while managing others in some capacity. This practical, real-world webinar will help middle managers navigate their way…
This Managing Performance and Productivity course covers the management principles needed by today’s supervisors. It discusses how supervisors can use processes and systems to encourage maximum productivity of their employees (see complete description below). Click Here for Course Description and…
This two-part Managing Your ACH Risk webinar is a perfect course for compliance, audit, operations and senior management, and those sitting for the AAP exam. Webinar Description and Audience Part 1 – Managing Your ACH Risk Wednesday, June 14th, 2017…
When it comes to the Bank Secrecy Act (BSA), we move from Alert to Investigation to SAR. Do you know what to do when you get BSA Alerts? See complete description below. Click Here for Webinar Description and Audience When…
If you read the first CFPB enforcement action carefully, it’s clear what is being targeted: sales and marketing practices. Now is a great time to learn from others’ mistakes, even if you’re not a big bank subject to the Bureau’s…
Marketing Basics will enable you to have a better understanding of marketing and to develop a greater ability to apply marketing in your present role. PROGRAM OUTLINE: • Core elements of marketing and the purpose of marketing within the financial…
The primary objective of this Marketing course is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer service issues (see complete description below). Click Here for Course…
Thanks to heavy competition for mortgage loans in our industry, we find there is a huge need for originators of home loans to successfully find and capture business. This webinar is designed to share marketing ideas specifically designed for loan originators, to…
The countdown begins for implementation of the new Currency Transaction Report. In this line-by-line program, we will review the interesting changes in the new report and some of the challenges (see complete description below). Click Here for Webinar Description and…
Maintaining and balancing the cash drawer is a major responsibility for tellers. Thousands of dollars in cash may pass through their hands daily, and accounting for every cent is critical. See complete description below. Click Here for Webinar Description and…
Situation: Most banks today are so caught up in day-to-day management of critical issues that they have no succession plan. As a result, they have no strategy to ensure their future is in the hands of their most effective, experienced…
This information packed program helps participants assure they are prepared for the first regulatory review of MLA compliance. Participants receive a detailed manual that serves as a handbook long after the program is completed. Webinar Description and Audience WHAT? On…
The number of mobile banking customers has risen over 70% in the past year. The biggest growth is seen in the 18-29 year old demographic which is the most coveted demographic for the future of banking (see complete description below).…
The Money and Banking course teaches the role of money, credit, and financial institutions in the U.S. economy (see complete description below). Click Here for Course Prerequisite Info CFT strongly RECOMMENDS that students complete the Economics course prior to taking…
This program focuses on the new types of financial crimes and how to detect them. You will learn how these products can be used for financial crimes and how to mitigate the risk. We will also cover elder fraud, human…
A workplace with high morale often is characterized by employees that are happy to go the extra mile when interacting with the customer or when performing job duties and tasks. Financial institutions that strive for impressive profitability and productivity must…
A workplace with high morale often is characterized by employees that are happy to go the extra mile when interacting with the customer or when performing job duties and tasks. Financial institutions that strive for impressive profitability and productivity must…
No area of compliance has undergone such extensive change as consumer mortgage lending. From the financial crisis on, including Dodd-Frank, seldom has a sector of banking seen as many new and enhanced regulatory requirements (see complete description below). Click Here…
Mortgage Foreclosure and Loan Collection is a course designed to assist banking professionals in understanding the civil litigation process as it relates to mortgage foreclosures, deficiency judgments, suits against borrowers and guarantors and other actions related to loan collection (see…
Mortgage lending is just about the most complicated compliance topic going these days. What are the examiners concerned with right now? When will the impending changes be effective? And how should you prioritize? – see complete description below. Click Here…
Session One in the series will focus on the Reg B requirements for the life of the loan including the application process, monitoring information, and provision of appraisal/valuation copies and disclosures. Additional information will be included for applications covered by…
Session Two in the series will focus on the “mortgage life cycle: and review of the requirements when the loan application has been completed, including common problems. How do you underwrite and approve a mortgage loan request? What notices are…
IMPORTANT NOTICE: The webinar has been postponed until Friday, September 30, 110:00 am – 1:00 pm Eastern Time. In a sense, servicing consumer mortgage loans has always been a bit of the “wild west” of compliance, meaning there was little…
This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it’s time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service…
One of the most challenging aspects of every sales manager’s job is determining what motivates their sales people to drive to their next level of achievement. Even though people are motivated by different things, there are specific activities that great…
The concepts in this Motivating Your Staff course are meant to help create a work environment where people are empowered and inspired to excel. There are simple ways to identify and remove the complications that make it difficult to do…
Today, more than ever before, good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution today in comparison to the effort it…
When it comes to training, set your sights on your destination, map out the route and pay the toll. Clear a path for training to become a rock solid contributor to your culture, efficiencies and bottom line (see complete description…
Remember the good old days where we simply had to deal with paper checks? It is extremely more difficult nowadays with the many different types of electronic payments such as ACH, remote deposit capture, electronic fund transfers, electronic check conversion,…
People who are “nice guys,” those who try to please everyone, don’t win. And people who are bullies, those who aim to intimidate others into submission, also don’t win. Winning depends on knowing how to negotiate. Every day, all day,…
Today’s competitive environment requires the commercial lender to be able to negotiate in various, sometimes abstract situations – all at once! Attend this “interactive” webinar and learn to ask for the business and actually close the deal! Webinar Description and…
Let’s look at all the different types of identification and TINs to open accounts. In this program, we will look at the good, the bad and the ugly forms of identification (see complete description below). Click Here for Webinar Description…
The New Business Account Interview is the frontline security against fraud, money laundering and illegal activity at your financial institution. You may also be the most outstanding salesperson at your institution (see complete description below). Click Here for Webinar Description…
Believe it or not, implementing all the new CFPB mortgage regulations is only the second step in the process. These rules will have a fundamental impact on the industry, creating new obstacles as well as opportunities for lenders (see complete…
This webinar will address employment compliance priorities for community banks for 2017. Learn about recently enacted obligations that may be removed, the basis for this view, and the likely timing of that activity. Webinar Description and Audience During the past…
The U.S. Department of Education announced two final regulations to protect students and help borrowers. The new rules are designed to help college students avoid paying excess fees when using debit cards promoted by their schools. WHY were these rules…
This session will include an overview of the final interagency rule that was announced on June 22nd, 2015; learn about the provisions of both the Homeowner Flood Insurance Affordability Act and Biggert-Waters Reform Flood Insurance Act that will be implemented…
On November 10, 2015, the FFIEC IT Management Handbook was released. It outlines the principles for IT governance and explains how IT risk management relates to enterprise-wide risk management and governance (see complete description below). Click Here for Webinar Description…
It’s close to the bottom of the ninth inning in the TRID game. How is your bank doing? One of the biggest mistakes lenders are making is to assume the new rules are just about paperwork: we’re just replacing one…
SPECIFIC NOTARY TRAINING FOR THE FINANCIAL SERVICES INDUSTRY! This program is designed for current Notaries, those who plan on becoming a Notary, and anyone who manages Notaries. Not only will the NEW laws be covered, along with a number of…
Employers of Notaries Public have long held the presumption that their notary-employees are commissioned, managed and disciplined by the state commissioning agency. Precedent setting case law demonstrates the need for employers of notaries public to take a closer look at…
Being a notary public is a responsibility assumed by many financial institution employees. Unfortunately, most do not understand the personal liability assumed when agreeing to serve in this capacity. This two hour webinar is designed to provide notaries with the…
Are you preparing to take the Notary exam or interested in learning more about becoming a Notary Public? If so, this popular training program will take the mystery out of the office. In clear simple laymen’s language the authority, duties…
SPECIFIC NOTARY TRAINING FOR THE FINANCIAL SERVICES INDUSTRY! This is a fast-moving, 3-hour class that is packed with all the new Notary law changes and best practice procedures. If you are a seasoned Notary or one who manages Notaries, you…
If you need others to take direction from you in order to succeed, you will find this program of tremendous value. The program focuses on the techniques and strategies you need in order to handle your job responsibilities successfully while…
Business Development is a vital part of the lending process for Loan Officers, Relationship Managers, Branch Managers, Customer Service Representatives and anyone who has the responsibility of developing good business for their financial institutions. Understanding how to build and retain…
For banks that are serious about taking Onboarding up a notch, this dynamic program will help raise the bar for engaging and training new employees. Webinar Description and Audience For banks that are serious about taking Onboarding up a notch,…
This webinar will focus on the personal/overdraft lines and HELOC requirements. We will discuss how to ensure all the Reg. Z rules are followed, especially around disclosures. Webinar Description and Audience Complying with the open-ended provisions of Regulation Z is…
From clubs to campaigns, these organization accounts have different rules and procedures for each. Learn how to set-up these different nonprofit organizations, associations and corporations. This program is a must for those who open accounts for community, civic and fund…
In 2010, Congress passed the Hiring Incentives to Restore Employment Act of 2010, P.L. 111-147 (the HIRE Act), which added chapter 4 of Subtitle A to the Code, consisting of sections 1471 through 1474 of the Code and commonly referred…
You love your minor account holders and yet… it’s sometimes hard to know what you can and can’t do for those who are underage at your financial institution. It can be disturbing when minors have authority to transact business in…
Opening deposit accounts online is now becoming a way of life instead of an exception. In building your system, you will not only need your marketing people involved from the outset but also your compliance team. The question is how…
You start by understanding what types of ID potential customers are likely to have, how reliable they are, and the information that each provides. Let’s look at all the different types of identification and TINs to open accounts (see complete…
Your financial institution is asked to open a variety of accounts. These may include accounts for the rotary, sports leagues, hunting clubs, charitable fundraising accounts, and others for non profit and civic organizations (see complete description below). Click Here for Webinar Description…
In this webinar, we will walk through POAs (Power of Attorney), custodians, representative payees, court ordered accounts, trustees and bankruptcy. We will look at the paperwork and the duties of each person so to better understand our own responsibilities (see…
The BSA exam identifies many services and customers as high risk for money laundering. We will cover the high risk customers and services listed in the BSA exam manual and being to see their impact into our AML program. –…
One of the most interesting types of businesses, is also the most complicated. In this program learn how to open, document, change signers and handle the paperwork on these amazing accounts. Webinar Description and Audience One of the most interesting…
This three-part Opening New Accounts webinar series includes: Legal Ownership of Consumer Accounts; Business Accounts; and Trust, Fiduciary and Minor Accounts. Webinar Description and Audience This is a three-part series. The prices below include all sessions. Part I – Legal…
Account title vs. ownership indicated vs. authorized signer on the legal document…Does it really matter on a personal account? You bet it does! It’s ALL about ownership vs. access, and who on the account has the authority to do what.…
Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. Well-trained bankers who can recognize and stop attempted dishonest activity are the first line of defense in protecting a financial institution.…
Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or wants to…
Many account holders use trusts to plan for their estate, family, taxes, etc. When opening these special accounts, you need to know about proper documentation, CIP, and signature card responsibilities. Click Here for Webinar Description and Audience Many account holders…
Webinar Description and Audience We will cover the opening and documentation for trust accounts. We will look at specialty trust accounts. You will also receive tips and checklists on what to look for in a trust document. We will review…
The Understanding Organizational Behavior course studies the scholarly foundations upon which the science of organizational behavior is built. You will learn how to transform business challenges into personal opportunities and organizational advantages (see complete description below). Click Here for Course Description…
Outsourced Third Party Risk Management, otherwise known as Vendor Management, has been elevated to a top priority with the regulators. Therefore, ensuring your Program is not only going to be effective but also meet with their expectations needs to be…
This session will give participants a thorough understanding of the differences between the various overdraft protection products available, how the regulators view such products, the requirements and restrictions involved with offering various overdraft payment options, the risks and rewards of…
Over the years, a number of overdraft programs have evolved that are intended to cover potential Non-Sufficient Funds (NSF) situations. The earlier products included Lines of Credit attached to a deposit account or a link to another deposit account, which…
For the first time in modern history, the American workforce consists of four separate generations—from those that remember Pearl Harbor to those who can’t remember a time without the Internet. In today’s fast-changing work environment, it is vital to an…
Topics included in this two-day English as a Second Language program include Small talk Telephone talk Networking Conversation techniques Giving and following directions Learning new idioms and vocabulary Using your knowledge in role-play situation Audience: High Intermediate/Advanced English language learners.…
This Performance Management workshop focuses on using the strength of your employees to build synergy and teamwork. As a supervisor and manager, you are judged by how well your employees are learning and meeting performance standards and by how you…
In Personal Productivity: Getting Things Done, you will learn the importance of organization and where to start with the mounds of paper, files, emails, and mail that have accumulated. You will also learn how to organize your work area, set…
In today’s cybersecurity world, we can no longer hide behind the assumption that business will never be compromised. Institutions must ensure adequate investments in security are made, not only in prevention, but in the detection of threats and effective incident…
Research indicates that many managers often dread planning and conducting performance evaluations! Done effectively – the performance evaluation can be a productive, rewarding, and yes, even an enjoyable process for both manager and the employee being evaluated. CFT’s seminar on…
A person you never met before is at the bank and claims to have power of attorney for one of your customers; in other words, claims to be Attorney-In-Fact for your customer (see complete description below). Click Here for Webinar…
Already Registered for PRACTELL Teller Training? You Can Log-In To Your Course HERE! LEARN THE IMPORTANT PRINCIPLES OF TELLERING IN SIX INTERACTIVE UNITS This COMPLETE Teller Training System includes: Gives real-life examples for real-life experiences Increases customer satisfaction Reduces…
As a sales manager, do you have a systematic, intentional process for coaching your salespeople to success? Most sales managers have evolved from being a ‘player’ to a ‘coach’ (see complete description below). Click Here for Webinar Description and Audience…
Failure to comply with the new prepaid account rules will subject banks to potential violations of Regulation E and UDAP which may result in civil money penalties and enforcement actions from banking regulators. Participants receive a detailed manual that serves…
This full-day presentations workshop will help develop your ability to speak in a broad range of situations–from local community events to staff meetings, from press conferences to sales calls. No matter how smart and hard-working you are, your career will…
The pace of changes in lending regulations has never been greater. Do you know which regulations “require” annual training? What regulations have been changed by the Consumer Financial Protection Bureau because of the Dodd-Frank Financial Reform Act? Which regulations cause…
The Principles of Banking course explores the fundamental principles and practices of banking and credit in the United States. This fundamentals of banking course gives an excellent overview of financial services, including information on human resources, marketing, and ethics. See complete description…
This is a two-day accelerated version of the Principles of Banking course. Long recognized as the standard introduction to the banking industry, this course touches on nearly every aspect of banking, from the fundamentals of negotiable instruments to contemporary issues…
SEMINAR OBJECTIVE While our economy continues to improve proper loan documentation remains essential. The likelihood of loan defaults still remains higher than normal. A loan in default presents the ultimate test of the quality of a lender’s documentation practices. Loan…
The webinar will begin with a review of the basics of how a commercial loan request “should be” processed in today’s market. This will include a brief review of “correct” business structure, the six (6) elements of proper loan structure,…
Introduction: The earlier a problem loan can be detected the greater the opportunity to take corrective action and minimize the potential for loan default and loan loss. This program will examine steps to pursue when a commercial loan becomes a…
All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based project management course is filled with ideas and strategies to help managers become more capable, efficient,…
This workshop takes a hands-on approach to project management to help you conceive, prepare, organize, execute, and evaluate projects in an orderly and efficient manner. It will help you develop and strengthen skills critical in project management, such as goal…
The Project Management: New Product Development course shows you how to manage the translation of ideas into new products and services and get them to market cheaper, better, and faster using advanced project management tools and techniques (see complete description).…
The Project Management: The Managerial Process course is distinguished by its balanced treatment of both the technical and behavioral issues in project management. It focuses on how project management is integral to the organization as a whole (see complete description…
Improve Your System: Management should take full advantage of an effective safe deposit audit program to protect against losses due to negligence or carelessness. The mysterious disappearance of property from either internal theft or burglary must be avoided. See complete…
This brand-new boot camp’s primary outcome is to increase your sales results through skill-development in cold-calling and prospecting, productive sales meetings with prospects, managing the sales cycle and organizing and planning sales activities. In addition to your business development team, this…
CBSV will be discussed as the premier method of personal identifier validation for due diligence processes as it matches name, SSN, date of birth, gender, and death indicator direct to the SSA Master File and Death Index to mitigate fraud…
Once you have a salaried employee classified as exempt from overtime, you don’t want to un-do it and make a mistake which turns that exempt salaried employee into a non-exempt worker. Employers make mistakes which undermine the status and cause…
Both the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA) contain requirements for providing notice of action taken. This webinar reviews the requirements of both laws and covers common violations and provides solutions. Webinar Description and…
Teamwork is not only a good idea but necessary for the success of any branch. The demands for efficiency require that resources be maximized. Working and pulling together call for harmony, willingness to pitch in and to see to the…
You come home from work, walk in, and find your child is gone. There is a note on the kitchen table, “We have your child, do not call the police, pay $100,000 and we will return your child safely. Wait…
Credit (Risk) Analysis is one of the most important functions performed by financial institutions. Since interest and fee income from loans represent the largest source of revenue for financial institutions, it is vital that thorough credit analysis be performed before…
Loan information on the Call Report provides critical credit information for regulators, especially in today’s environment. The rules for coding loans reported on schedule RC-C dictate how loans are to be reported on all loan schedules in the Call Report,…
It’s not what you know that will hurt you when lending-it’s what you don’t know! In a USA Today Snapshot entitled “Different Faces of Fraud”, financial professionals concluded that 19% of the fraud committed against their institution was on the…
Mastering real estate appraisal has never been easier. Both simple and complex subjects are covered in terms that are easy to understand and accurate. This course references and explains the Uniform Standards of Professional Appraisal Practice, introducing all of the…
The Real Estate Finance course provides cutting-edge coverage of specialized mortgage lending procedures—including sources of mortgage money, constraints on those sources, loan qualifications, and laws and regulations that guide practices (see complete description below). Click Here for Course Description and Audience…
This Real Estate Law course brings to life the color and law of real estate in day-to-day settings. In addition to the lively case selection, it also has a clear set of rules that will enable you to recognize, solve,…
Learn basic real property law concepts encountered frequently by bankers. Bankers will become familiar with concepts you’ll encounter when making loans secured by real estate or when making loans to tenants in real property (see complete description below). Webinar Description…
This seminar provides a practical introduction to real estate loan documentation and the regulatory disclosures required for residential real estate loans (1st mortgages and HELOC’s). This program will supply you with the basic knowledge and understanding of residential real estate…
Understanding Real Estate Loan Workouts, Foreclosures, Short Sales and Deficiency Judgments is at the heart of determining whether or not working with a borrower makes sense for your financial institution (see complete description below). Click Here for Webinar Description and…
To manage an effective program in a cost-effective manner, compliance professionals must rely on information from a broad range of resources within the organization. Records management is the point of convergence of these resources, which is why effective and reliable…
E-Commerce sales are expected to reach nearly $80 billion this holiday season, accounting for 9% of total U.S. retail sales. Will this increase the potential for cyber attacks and compromised debit cards? Will your financial institution experience more debit card…
Will your financial institution experience more debit card fraud investigation in 2017? A November 2016 report from the Federal Reserve found that debit card losses to merchants, cardholders and issuers increased 44 percent from 2013 to $2.41 BILLION in 2015.…
ACH, ATM, and Debit Card error resolution rules are confusing. You have Regulation E rules and branded card rules from Visa and MasterCard. These rules don’t always sync up. And while the math behind zero liability is easy, the rest…
Joint Intent is often something that lenders assume or take for granted. However, in the case of joint intent, even seemingly innocent assumptions can get your financial institution into a lot of hot water (see complete description below). Webinar Description…
Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds that financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in…
A comprehensive review of Truth In Savings and all the errors that can cause a financial institution to have a UDAAP issue or issues. We will look at disclosures, fees, advertising, overdraft programs and much more in this detailed look…
The Consumer Financial Protection Bureau (CFPB) finalized strong federal consumer protections for prepaid account users. The new rule requires financial institutions to limit consumers’ losses when funds are stolen or cards are lost, investigate and resolve errors, and give consumers…
Is your front line a compliance asset or liability? Let’s make them a compliance asset. This regulatory review completes your financial institution’s annual training requirements. It also helps your front line understand that you can be fined and sued if…
The FFIEC coined the term “External Dependencies” in CAT guidance. This expands requirements beyond vendors, to include any third-party relationship, including customers. We will explore best practices for Vendor Management, Third Party Risk Management, and Customer Risk Management. Webinar Description…
As a salesperson, your primary job is to drive revenue. Yet, there may be self-limiting obstacles that prevent you from achieving the results you want and your company needs. Knowing how to identify these obstacles and adjust your mindset and…
Whether you report to one or all four of the National Credit Reporting Agencies (NCRA), you are required to comply with the Fair Credit Reporting Act (FCRA) and the Fair & Accurate Credit Transaction Act (FACTA) amendment as well as…
Residential construction lending continues to expand slowly, along with the economy, with remodeling maintaining a large share of projects. This program provides an overview of the major issues involved in consumer or residential construction lending, primarily to individuals having a…
This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in mortgage lending; and residential real estate as an investment (see…
An historical perspective of mortgage lending is essential for an understanding of modern residential mortgage lending practices. Residential mortgage loans are very complex and lenders offer a wide variety of loan products. Some of these loans may be insured or…
This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in mortgage lending; and residential real estate as an investment. The…
“Right of Setoff” is used frequently in the banking industry when trying to collect on past-due debts owed by customers. Unfortunately, many bankers don’t understand the legal requirements and procedures necessary to use this process. Webinar Description and Audience “Right…
Robberies occur every day. Your best defense is to have a plan and practice that plan. In this session, we will discuss methods of robbery prevention, including policies and physical security, as well as robbery response. Webinar Description and Audience…
The Story: Troy Evans pursued a career as a self-employed addict, drug dealer, gambler and thief for more than 15 years. Ultimately, his disregard of values and discipline resulted in a 13 year federal prison sentence. Facing the obstacles, pressures…
While internet crimes and fraud schemes dominate the headlines, there is no greater threat to customers’ and employees’ sense of security than a robbery. And there is no better way to deal with the threat than by incorporating enhancements to…
How can you keep your employees safe at your financial institution during a robbery? First, you need to try to prevent the robbery from happening in the first place. Let’s stay ahead of the bad guys and protect our employees…
There were over 5,000 robberies that occurred in financial institutions last year alone. Criminals are either getting smarter or more desperate or both. Let’s take a look at some ways for your financial institution to stay ahead of those criminals…
Every time tax time comes around, it seems that Roth IRA distributions are the victims of mis-coding by the financial institutions and over-taxation by the tax preparers. Thousands of dollars in taxes and penalties are being paid to the IRS…
Whether you have 50 boxes or 5,000, this presentation provides a realistic and well-organized method of reviewing and auditing your procedures before a catastrophe occurs. Your speaker knows first-hand what to look for: from the most common errors to the…
David McGuinn, a former Sr. Vice President/Cashier and nationally known expert in the area of safe deposit, will provide clear concise answers to complicated questions regarding your institution’s responsibility and potential liability. Webinar Description and Audience Questions regarding deceased renters,…
The safe deposit operation is a unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault…
Improve Your System: Questions regarding the USA Patriot Act, Suspicious Activity Reports, Know Your Customer, power of attorneys, deceased renters, payable on death leases, living trusts, court orders, Americans with Disabilities Act, past due boxes, abandoned property and many other…
A disciplined process for post-call debriefs will help you uncover the real story behind your team’s pipeline, and with your coaching, will also help your salespeople become better at qualifying, hence improving results (see complete description below). Click Here for…
The Sales Excellence training course challenges financial institution employees to see themselves as sales professionals. It provides the tools needed to achieve the level of sales professionalism required by financial institutions today (see complete description below). Click Here for Course Description…
This sales management workshop focuses on participants developing specific coaching and feedback skills to help them develop and maintain an effective sales process in their branches. See related Sales Skills seminar. At the conclusion of this session, participants will: Gain…
This workshop will help you become more effective at the first steps in the sales process, so that you can shorten the sales cycle, eliminate stalls and “think it overs” at the closing table and close more business (see complete…
Does your sales team have a problem with bloated pipelines filled with prospects that have been there for months? If so, there are probably a couple of reasons why. First, they aren’t prospecting enough so they are afraid to take…
This is a basic, interactive sales skills workshop to build skills for effective customer sales and services performance in the branch office. Most of the participants will have already had sales training and this module will serve as a refresher…
Regulators are now asking for the “script” used when opening deposit accounts. Many institutions have been caught off guard with this request. A new account interview script for compliance and fairness makes absolute sense in this highly regulated environment (see…
This two-hour webinar focuses on the existing requirements of HMDA and Regulation C. It provides the information needed to assure accurate reporting of HMDA data. Webinar Description and Audience WHAT? While the world of the Home Mortgage Disclosure Act (HMDA)…
This secured transactions training webinar will provide bankers with a clear understanding of UCC Article 9’s key rules. We’ll include simple, straightforward information (see complete description below). Click Here for Webinar Description and Audience This secured transactions training webinar will provide…
The Selling Fundamentals course prepares students with a detailed, yet broad, step-by-step selling process that is universal in nature. Selling Fundamentals demonstrates to students the order of steps within the selling process; provides numerous examples of what should be in each…
Yes it’s a tough market. Always has been and always will be if you are in sales. There are always challenges; rejections and competition for market share that make the sales professional’s job a difficult one (see complete description below).…
Servicemember issues have been in the news for a few years now. Financial Institutions have been taking great care not to treat servicemembers and their family members less favorably, due to the great compliance and reputation risk problems this area…
Think about your top producer. No doubt some specific skills and behaviors come to mind. Successful bankers and salespeople use consistent behaviors and habits to achieve their goals.(see complete description below). Click Here for Webinar Description and Audience Think about…
Imagine finding yourself suddenly in a senior credit administration position at your bank due to required personnel changes as a result of frequent credit losses; Or, your bank’s credit administration seems disconnected, unorganized and free flowing and lacks effective management…
You’ll find this information packed webinar full of tips, techniques and best practices that will compliment your determination to be a highly successful trainer! Come learn from one of the nation’s top trainers what you need in order to move…
What would happen if you were called upon to give a deposition on a signature card for an account you opened 13 years ago at an institution for which you no longer work? See complete description below. Webinar Description and…
Webinar Description and Audience This program is an A-Z on account ownership and documentation. We’ll go from single party accounts to more complex business accounts. It is a must for anyone who opens or manages new accounts. Your financial institution’s…
New innovations in technology, shifting customer expectations, cyber security threats and economic pressures have dramatically changed financial institutions. Organizations are now challenged with balancing cost reduction against new investments in innovation to better capture, service, support, and protect the modern…
At this webinar you will receive current information, step by step procedures and an in-depth explanation about how to handle these issues and how they impact on your financial institution and your safe deposit box renters (see complete description below).…
Join us for this two-hour webinar covering the NEW Small Creditor Criteria and how they affect your Ability to Repay (ATR), Qualified Mortgage (QM) and Higher-Priced Mortgage Loan (HPML) requirements. – see complete description below Click Here for Webinar Description…
We’ll review social media channels and trends, give specific suggestions for updating and content, and touch on how to set internal guidelines for staff. We’ll also review how to handle negative press and information. Webinar Description and Audience “One simple…
Social Media has become ingrained in the way we communicate today. This half-day workshop will help you understand the role of social media in today’s market and how your bank is positioned for compliance, marketing, reputation, employee communication and return…
This session on social media risks will focus on 4 keys areas that must be addressed by all institutions engaging in social media activities, regardless of your level of involvement (see complete description below). Click Here for Webinar Description and…
CFT, in partnership with Ambit International since 1992, offers a variety of programs, tools and options to help you reach and communicate with your Spanish speaking market. We also offer programs in language and diversity training in response to the…
You are probably thinking, “I already know how to talk just fine. Why should I take a grammar course?” Consider the following: • I feel bad. Or should it be “badly”? • I don’t like the way caffeine affects me.…
Branch personnel and call center agents typically interact with more customers every day than anyone else in your financial institution. It makes sense that banks expect high foot traffic locations and high call volume points of contact help to generate…
This webinar will assist new accounts representatives in opening accounts and documenting the tax status. As a withholding agent of the U.S, your financial institution has an important role in back up withholding and identifying taxpayer identification numbers (see complete…
The Statistics course delivers clear and understandable explanations of core business statistics concepts. Course work emphasizes the importance of interpreting statistical results to make effective decisions to improve business processes (see complete description below). Click Here for Course Prerequisite Info…
Do you want your tellers to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on teller performance coaching – it’s the key to the teller…
High-demand work environments take a toll on employees, which affects an organization’s productivity, turnover, absenteeism, and personal health. This program will provide you with tools to cope with personal and work stress and become more resilient to demands. This class…
Situation: Only strong teams are smart enough and focused enough to deliver word-class customer service. Teams that are weak, divided and demoralized simply don’t have what it takes to satisfy today’s demanding customers. They often waste time, money and good…
This 3-day seminar is part of the NJBankers Leadership Academy. It will provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry. The Academy is designed to…
This 3-day seminar is part of the NJ Bankers Leadership Academy. It will provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry. The Academy is designed…
When it comes to collecting past due accounts, it seems that all the agencies have something to say these days, and they all agree you should develop scripts to reduce risk. Scripting is both art and science (see complete description…
Bankers once lived off of location and credibility. That’s history. This webinar teaches those charged with business development responsibilities the primary skills, thought processes and behaviors necessary to expand relationships and client acquisition. Business development isn’t about luck or magic…
This webinar is designed to provide the participant with a disciplined strategy for approaching the loan when it reaches the workout situation. Webinar Description and Audience This webinar is designed to provide the participant with a disciplined strategy for approaching…
The Supervision course blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world (see complete description below). Click Here for Course Description and Audience This Supervision course is ACE recommended for college credit transfer!…
Technology is changing at lightning speed and cyber criminals have made bank robberies seem almost prehistoric. A bank robber no longer has to be inside your financial institution. Hacking, phishing, spear phishing, spamming, malware and DDoS attacks abound and they…
This full day business communication workshop will comprise of interactive, candid discussions of real-life talent management challenges. Participants will develop and share effective solutions to help meet those challenges. The class will contribute to your institution’s bottom-line success. Focusing on…
The focus of this team building workshop is to learn how to value what each individual brings to the team and communicate more openly and directly with each other. Participants will learn specific team building skills such as team problem…
UCC 3 & 4, Regulation CC (Availability of Funds and Collection of Checks) and CTRs (Currency Transaction Reports) are the big three compliance areas for tellers which require training. These statutes and regulations form the back bone of the teller…
After successfully completing this Teller Operations training course, you will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions…(see complete description below). Click…
Are you responsible for training others? Want to learn how to develop training that results in learning? Tune in for this highly informative webinar with the country’s leading train-the-trainer speaker, Honey Shelton (see complete description below). Click Here for Webinar…
Do your tellers know the simple teller rules? What should you do when checks and accounts don’t match? How should you handle deceased customer checks? We’ll review UCC 3 and 4 issues about negotiable instruments. Learn about complex legal issues…
The credit analysis process requires that a lender review a wide variety of financial information. Analyzing balance sheets is of utmost importance, uncovering the most important types of financial information that potential (and current) borrowers provide to banks, credit unions, and other…
This program will examine ten important things that every analyst and loan officer should look for when evaluating the information contained in profit and loss statements. The objective of this program is to provide lenders with a simple checklist that…
Frontline training at any financial institution holds the keys to the success of that organization. Therefore, the goal of every financial institution is to develop their frontline staff into successful independent contributors, as well as valuable team players (see complete…
There are so many concerns every financial institution has regarding the teller position. Expectations and concerns range from appearance to client engagement and, of course, all the in between issues such as audit, compliance, fraud prevention and cross-selling are concerns…
A new or experienced supervisor, a first-line manager, or anyone preparing for such a role, will find this supervisor course to be very beneficial (see complete description below). Click Here for Course Description and Audience A new or experienced supervisor, a…
The goal of every financial institution is to develop tellers who acquire the necessary skills to proficiently deal with customers, utilize loss prevention techniques and put a harmonious touch into every transaction (see complete description below). Click Here for Webinar…
People are working longer. Retirement is not at 65 anymore, and fifty is not “old.” Many people are healthier and active longer. Some are not. Employers can benefit from the experience of those who stay for extra years (see complete…
Selling is both an art and a science. This becomes very apparent when a sales person comes face-to-face with a prospect. Preparation is essential but it is always difficult to prepare exactly what you want to say or ask in…
Is your sales performance less than it needs to be? Are 20% of your people driving 80% of your results? Are your sales people making excuses? Are you tired of hearing excuses for lack of performance? – see complete description…
This two-day basics of credit workshop has been designed for lenders and credit analysts who require the knowledge to analyze the credit-worthiness of businesses. Participants will learn how to analyze the financial statements of various types of businesses and how to…
For managers who want to take the next step in managing and motivating their staff, this dynamic two-hour webinar will raise the bar to help employees get up and going with new motivational ideas (see complete description below). Click Here…
Managing your bank’s slow pays just got tougher! The Consumer Financial Protection Board’s (CFPB) new rule addresses how Banks (FIRST PARTY COLLECTORS) collect their past due accounts (see complete description below). Click Here for Webinar Description and Audience Managing your…
PROGRAM: For the first time ever, we have 4 (and in some cases 5) generations in the workplace. This multi-generational workforce presentation addresses the challenges associated with managing an age-diverse workforce and provides an overview of each generation. Communication and…
Although the UDAAP standard seems new, we’ve actually been familiar with “UDAP” (just one ‘A’) for quite some time. That extra ‘A’, for ‘Abusive’, adds a new standard, however, and the CFPB is already active with enforcement actions (see complete…
Why do we make check handling so difficult? These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Checks are contracts and should be handled like any other legal document (see…
Sometimes the simplest error or typo can create legal ownership, insurance and access issues for your account-holder. If you do not sign the signature card on a joint account, it is not insured by either the FDIC or NCUSIF (see…
Don’t Wave the White Flag Too Soon! Can you anticipate and avoid a loss? Should you take it personally? When should you call the lawyer? What can you and should you do, both before and after the debtor files? •…
Are you satisfied with being AVERAGE? Statics show that if you meet all your customer’s expectations that they would give you a score of average. You need to EXCEED customer’s expectations in order to get a better grade. The Exceptional…
If you are a supervisor, if you need others to take direction from you in order to succeed, you will find this program of tremendous value. The webinar focuses on the techniques and strategies you need in order to handle…
The Future of Business training course offers a brief yet complete introduction to business concepts and terminology using a student-centered, practical, and relevant approach (see complete description below). Click Here for Course Description and Audience The Future of Business training course offers…
The loan review process is an important component of any successful commercial lending program. Just as prudent underwriting before making a loan decision is key to building a strong loan portfolio, an incomplete or deficient loan review process can prove…
As salespeople and sales managers, we’d like to think that we know the qualities that a great salesperson must have, but most of us would readily admit that it’s tough to put your finger on them. – see complete description…
After a long wait, the CFPB finally issued its new HMDA rules. The new rule takes effect in phases: first HMDA’s coverage increases to include more institutions; then starting in 2018 the real fun begins: new rules around what types…
The Sandusky Group communications skills seminar, called “Perception Pyramid for Credit Unions,” is an interactive workshop designed to improve employee performance and member satisfaction.The program will help MSR’s, Branch Managers, Product Experts, and other professionals formulate and articulate their communication…
What happens when your customer creates a Revocable Living Trust? What changes, what doesn’t, trust types, documentation, etc.? Trusts are fairly popular arrangements used by our customers these days. This significant webinar will answer many questions confronting bankers today (see…
Deposit compliance has become more complicated with oversight of the CFPB (Consumer Financial Protection Bureau). Will examiners find any of the practices in the deposit products your financial institution offers to be unfair, abusive or deceptive (any of these issues…
This program will examine the groundwork that must be laid in your branch or your department in order for you to help negative or difficult people see that what they are doing isn’t working. If you are ready to put…
This webinar is for participants who have a basic foundational knowledge of Enterprise Risk Management and are looking for specific examples on how to complete these three important Risk Assessments. Webinar Description and Audience Financial Institutions provide great value to…
Time is money. This intensive, interactive time management seminar will offer real-world, practical tips for thriving in today’s workplace, where things have to get done as efficiently as possible. Topics to be covered: • Ensuring top quality customer service, even…
Regulators can assess civil money penalties for HMDA reporting errors and require an institution to “scrub” and resubmit data. The consequences can be expensive and time-consuming. How can you avoid these fines, penalties, and headaches? What does the HMDA data…
The safe deposit operation is a unique, fast-changing service in the financial industry. It’s the only service in which members of your staff don’t know the value of a consumer’s assets. Learn the “nuts and bolts” and recommended day-to-day operating…
This session reviews these 10 controls, as well as practical solutions your institution can use to implement these controls. We will also discuss the next-steps beyond the assessment to provide a comprehensive cybersecurity framework which institutions can repeatedly follow. Webinar…
Did you inherit the safe deposit area and then start wondering what liability might exist? Historically this responsibility has been routinely passed from employee to employee with very little attention given to existing procedures or documentation. Unfortunately, only after a…
If you are responsible for training others, this webinar is for you! Discover how to develop and deliver training that sticks. You will learn how to increase your personal impact, remove resistance to training, and introduce a splash of fun…
Dealing with revised disclosures has become one of the major challenges of TRID compliance. The frequency of revised disclosures is much greater than anticipated. The intricate timing requirements for the revision process are problematic. Just determining when a new disclosure…
We are about 18 months into the TRID rule implementation. How are things going for you? You’ve probably run into many of the same issues many of your peers are, and you likely have many of the same questions. Hopefully…
Learn about the latest “TRID” (TILA RESPA Integrated Disclosure) Loan Estimate and Closing Disclosure compliance hot spots (see complete description below). Click Here for Webinar Description and Audience Learn about the latest TRID (TILA-RESPA Integrated Disclosure) Loan Estimate and Closing…
Construction loans are significantly impacted by the TRID rules. Many construction loans were exempt from the old disclosure requirements, however, these loans are clearly covered by the new rules (see complete description below). Webinar Description and Audience This webinar only…
A comprehensive review of Truth In Savings and all the errors that can cause a financial institution to have a UDAAP issue or issues. We will look at disclosures, fees, advertising, overdraft programs and much more in this detailed look…
Your financial institution’s best defense against fraud and loss begin with the frontline. Learn about many legal aspects of checks, the compliance issues of Reg CC and BSA. This webinar will serve as the annual training requirement for both these…
Your financial institution’s best defense against fraud and loss begin with the frontline. Learn about many legal aspects of checks, the compliance issues of Reg CC and BSA. (see complete description below). Click Here for Webinar Description and Audience Your financial…
The pressure is on for all customer contact personnel to identify and follow-though when a customer voices a complaint that could be construed or perceived as unfair, deceptive and/or abusive. This webinar speaks the language of the frontline and teaches…
What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations “require” annual or periodic training? This session covers one of the “hottest” compliance topics; UDAAP (Unfair, Deceptive…
While the CFPB may not be the primary regulator for your financial institution, it’s critical to understand how the CFPB complaint process has changed regulatory expectations, and what your bank or credit union should be doing to proactively manage complaints.…
CCC (Commodity Credit Corporation) loans are offered to farmers through local USDA FSA (Farm Service Agency) offices. CCC Loan utilization declined during the higher crop prices of 2007-2013. Now that crop prices are much lower; farmers are again storing more…
We’ll explore in detail the various documents typically found in a commercial loan transaction and their legal impact on the relationship between the bank and its borrowers and guarantors (see complete description below). Webinar Description and Audience We’ll explore in…
This webinar was developed by a lawyer who has been teaching loan documentation for more than 25 years. Taught at a basic level (for bankers, not lawyers), the instructor will lead participants through all sections of the various required loan…
Nearly every day, financial institutions are required to complete transactions for customers who have created revocable and irrevocable trust. To protect the financial institution’s interests when using these documents, it is imperative to understand the basic do’s and don’ts. This…
This one-day program is designed to assist business lenders in meeting the credit needs of their small business customers and overcoming the challenges that those customers present in today’s difficult lending environment. Students who attend this session will learn to…
The new Uniform Appraisal Data Requirements went into effect on 9/1/11, and while they greatly impact the appraisers work, it is the lenders responsibility to make sure the appraisal is compliant (see complete description below). Click Here for Webinar Description and…
Many loans extended by commercial banks are secured by personal property, which is governed by Revised Article 9 of the Uniform Commercial Code (“UCC”). Webinar Description and Audience Many loans extended by commercial banks are secured by personal property, which…
The only reliable financial information available from many businesses, especially small businesses, is contained in tax returns. When accountant-prepared financial statements are not available from businesses, lenders and credit analysts will often need to make a lending decision based on…
The “A” in the CAMELS rating system utilized by bank regulators is perhaps one of the most important factors they consider when examining financial institutions. The “A” represents Asset Quality and it is scrutinized extensively when banks are examined (see…
Government agencies and private non-profit providers of financing can assist conventional lenders when they finance business projects. The use of government subordinated debt financing can minimize lender risk while allowing lenders to establish and maintain relationships (see complete description below).…
Understanding and quantifying global cash flow is becoming more of a necessity for financial institutions which lend money to businesses. Understanding and analyzing the information contained in personal income tax returns is an important aspect of recognizing the financial condition…
Learn how to value income producing property using the income approach. This seminar takes a discounted cash flow approach utilizing the variables of capitalization rate and Net Operating Income. Understand how these variables can affect property value. You will also…
All FFIEC regulatory updates issued in the last two years either directly or indirectly relate to vendor management and outsourcing. In addition, social media, cloud computing and managing payment service providers all have vendor management as the common link (see…
New technologies bring new compliance issues for your financial institution. In this program, we will look at the virtual currency issues and the Bank Secrecy Act (BSA) response to those issues (see complete description below). Click Here for Webinar Description…
Every single day the frontline handles routine matters that can cost your financial institution thousands of dollars if there is an error. For example, your teller may take deposits and fill out deposit slips for customer’s, but what will happen…
This webinar is designed to answer many common questions on cashier’s checks. This A to Z program will discuss remitters, stop payments, conversions and other cashier’s check questions. You will learn how to handle many customer issues and requests for…
Account holders ask the most interesting questions about ownership of deposit accounts. Some of these questions include: Who will get the money when I die; Can I add my niece to the account for two weeks; and Can I add…
To prepare for FATCA rules (Foreign Accounting Tax Compliance Act), the IRS has released updated W-9, W-8BEN and W-8BENE which are all compliant with FATCA (see complete description below). Click Here for Webinar Description and Audience To prepare for FATCA rules…
Your job as a withholding agent has never been so important and the new forms emphasize your importance in the tax reporting chain that affects this country and accounts for US persons overseas. Webinar Description and Audience The FATCA…
Creating a Disaster Recovery Plan can be awfully frustrating. Between the wild assumptions (global pandemics) and educated guesses (local weather phenomena) rests an incredibly unpredictable landscape of disasters (see complete description below). Click Here for Webinar Description and Audience Creating…
How much does your financial institution spend on webinar training each year? With a Webinar Subscription Package from CFT, we can help you greatly reduce that expense. Over 100 popular titles are offered each year, so taking advantage of this…
What you will learn: Becoming Socially Sensitive and Culturally Aware Making the Customer Feel Important (Establishing a Caring, Professional Manner) Conveying Empathy toward the Customer (Imagine Yourself as the Customer) Memory Retention (Tips and Techniques for Effective and Efficient Interaction)…
Click Here for Webinar Description and Audience This special one-hour webinar will demonstrate that employee engagement is a huge issue. Recent studies report that about 70% of employees are disengaged or even actively disengaged. And that’s a problem – a…
This session not only addresses the coverage provided by these unique insurance policies, but it also covers the enhancements that some insurers are willing to provide – if the institution’s insurance agent knows to ask for them. Webinar Description and…
Ironically when a financial institution finds out that a deposit or loan customer has died, confusion and dread seem to be the normal reaction. This two-hour webinar will walk you through the complicated process of what to do when a…
Many commercial loans extended by financial institutions are secured by personal property which is governed by Uniform Commercial Code (“UCC”). It is important for Commercial and Consumer Lenders and Loan Administrators to understand the principles of the UCC as it…
Every year your institution gets a list of names and TINs that do not match. How do you prevent this from happening? What do you do when you get a CP 2100 list? – see complete description below. Click for…
The core function of your sales team is to drive revenue through selling. Yet, there are self-limiting obstacles that prevent them from delivering the results your company needs and desires. Knowing how to identify those obstacles and coach your sales…
How many times have you approved and made available a Revolving Line of Credit for a prospect or customer who ultimately borrows up to the maximum credit limit and keeps the balance at that point all year (see complete description…
A trusted resource in paralegal education for more than three decades, WILLS, TRUSTS, AND ESTATE ADMINISTRATION, introduces the basics of estate planning and bequeathing property through wills and trusts, along with the laws and procedures involved, including the Uniform Probate…
This seminar is part of the NJ Bankers Leadership Academy, which is designed to provide an opportunity to learn the skills for moving a financial institution into the future and ultimately support advocating for the banking industry. The Academy is…
Workplace bullies demonstrate a serious lack of social and emotional intelligence. They lack the skills of self-management, stress management and empathy (see complete description below). Click Here for Webinar Description and Audience Workplace bullies demonstrate a serious lack of social…
Is it time for a Bank Secrecy Act Policy update? Criticized for missing items in your last audit? This program will break down the examination manual and the law updates to look at section by section what needs to be…
After a detailed credit analysis of a loan request has been performed, it is now time to communicate your findings in writing. Credit memoranda are a primary means of communications within the banking industry. In writing effective credit memoranda, it…
Implementing new Customer Due Diligence rules will impact your new business accounts procedures. This webinar will give you step-by-step written procedures guidelines and workbook for these new rules. – see complete description below Webinar Description and Audience During this webinar,…
This one-day training workshop focuses on an efficient e-mailing process and by allowing you to practice it throughout the day, you will walk away learning how to create clear, concise, complete, courteous, and correct e-mail. Training topics include: Understanding qualities…
Today we are inundated with more email than we can wade through. It’s not a time-management problem—it’s an information-management problem! Learn how to manage the “info-glut” and write email people will actually read and respond to in a timely manner.…
Have you received e-mails with overly long recipient lists? Have you struggled through complex emails only to realize they don’t concern you? Do you think email may not always be the best way to communicate? Have you seen emails used…
Discover the keys to guiding your managers, teammates, clients, and vendors through complex content clearly, succinctly, and powerfully. Learn how to create and critique memorable, results-driven executive summaries. See complete description below. Click Here for Webinar Description and Audience Discover…
Your financial institution’s most precious asset is its frontline. This webinar will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is…
What You Will Learn: Complaint Resolution Process Resolving Customer Complaints Dealing with Irate Customers Putting the Process Into Practice
A Supervisory Skills webinar for both new and experienced Supervisors! Master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee…
Your customers just came in and told you they have created a trust, and now they want their bank accounts and their safe deposit box in the trust. What do you do? – see complete description below. Click Here for…
