Course Description:
Excellent communicating skills have always been crucial to success in leadership and management roles.
The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to “match your listener’s tendency” and “validate,” and you still need to guard against “defensiveness.” What has changed over time is how some of the fundamentals and challenges are applied and met in today’s world―both real and virtual, in remote and on-site working environments.
Mastering Communication at Work, features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you’ll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization’s performance at every level.
Textbook Chapters:
- CHAPTER 1 MATCH YOUR LISTENER’S TENDENCY
- CHAPTER 2 MANAGE YOUR ETHOS
- CHAPTER 3 SPEAK TO MOTIVATE
- CHAPTER 4 FRAME
- CHAPTER 5 VALIDATE
- CHAPTER 6 ADD COLOR
- CHAPTER 7 DEFENSIVENESS
- CHAPTER 8 MEETINGS
- CHAPTER 9 DELEGATION
- CHAPTER 10 FEEDBACK
- CHAPTER 11 PRESENTATIONS
- CHAPTER 12 HIRING INTERVIEWS
- CHAPTER 13 VIRTUAL COMMUNICATION
- CHAPTER 14 COMMUNICATION AS A HARD SKILL
Audience: Anyone wanting to build strong communication skills
ebook access included in tuition