How Can I Help You? Customer Service Best Practices

How Can I Help You? Customer Service Best Practices icon

Continuing Education Credits: IACET CEUs: .1 (Contact Hours: 1 hours)

Estimated time to complete:  1 hours (access time 90 days)

Self-Paced Online Course Description:

This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization.

What You Will Learn:

  • Identify customers as one of four different types: agreeable, directive, analytical, or expressive
  • Adapt your customer service interaction to the customer’s type
  • Understand that customer service language should be both polite and efficient
  • Explain how providing customer service over the phone or online differs from providing customer service in person
  • Identify poor examples of customer service and explain how the agent could improve his or her interactions
  • Understand how body language can affect customers’ perception of the service they are receiving
  • Use the No…but technique to emphasize what the agent can do rather than what he or she can’t
  • Understand the reasons that customers might be difficult and handle difficult customers professionally
  • Explain why providing customer service requires great communication with co-workers and supervisor

Key Features:

  1. Mobile-friendly
  2. Audio-enabled
  3. Badge and credit-awarding
  4. Real-world case studies
  5. Fully accessible
  6. Games & Flashcards
  7. Expert-supported
  8. Video content

Related Topics

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
How Can I Help You? Customer Service Best Practices0.25 Any AnySelf-Paced OnlineSelf-Paced Online$49.00 Register Now
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