Handling Workplace Conflict

Handling Workplace Conflict icon

Continuing Education Credits: Total PDUs/ Contact Hours: 6Technical PM PDUs: 4.5CEUs: .6 (Contact Hours: 6 hours) HRCIs: 6

Estimated time to complete:  6 hours (90 days access time)

Self Paced Online Course Description:

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

What You Will Learn:

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilman model of conflict
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

Key Features:

  1. Mobile-friendly
  2. Audio-enabled
  3. Badge and credit-awarding
  4. Real-world case studies
  5. Fully accessible
  6. Games & Flashcards
  7. Expert-supported
  8. Video content
Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Handling Workplace Conflict0.25 Any AnySelf-Paced OnlineSelf-Paced Online Faculty$99.00 Register Now
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