Workforce Development

Training and education from CFT/ABA spans the many diverse roles and opportunities today’s world of banking offers. Explore options for any level and areas of focus.

EARLY CAREER

Those entering the banking industry—whether as a high school or college graduate, transitioning from another industry or from the military—can get up to speed quickly to be an effective contributor with these offerings.

Core Skills Include:

• Understanding banking terminology
• Banks as a business
• Customer service

CFT/ABA Offerings Include:

• Understanding Bank Products
• Banking Fundamentals
• Basic Bank Training for Veterans – transitioning careers
• Community Bank Online Training Suites
• Essential Selling Skills Bundle

MIDDLE MANAGEMENT:

At this level, managers focus on building high performing and collaborative teams, and understand the benefits of diversity.

Core Skills Include:

• Delegation and empowering individuals
• Communicating and demonstrating ethical behavior
• Managing change

CFT/ABA Offerings include:

• Management Essentials Suite
• Leadership in Action Suite
• Why Quality Customer Service Matters Suite
• Community Bank suites
• Leveraging the Benefits of a Diverse Workforce
• Improving Productivity
• Employment Law Online
• Dealing Effectively with Coworkers
• Essentials of Workplace Conduct
• Building a Culture of Ethics

EMERGING LEADER:

Rising leaders understand how to meet your customers’ needs and communicate effectively to achieve goals.

Core Skills Include:

• Designing and implementing growth strategies
• Creating a positive, engaging culture and motivating talent
• Negotiating with and influencing others to work towards a common goal

CFT/ABA Offerings Include:

• CFT/ABA-Wharton Emerging Leaders Online Certificates
• Emerging Leaders Forum
• Women’s Leadership Forum
• Washington Summit

SENIOR LEADER:

Experienced leaders understand how all areas of the bank interact and how decisions in one area influences other business lines.

Core Skills Include:

• Reinforcing strategic planning
• Risk management, finance and performance management
• Managing the unforeseen crisis

CFT/ABA Offerings Include:

• Stonier Graduate School of Banking
• Annual Convention
• Conference for Community Bankers
• Washington Summit and Forums
• Succession Planning Toolkit