Student Policies, Procedures, and Refund Rules

The Center for Financial Training recognizes that it takes more than quality education and a commitment to the bankers it serves to be successful in accomplishing our mission. We rely heavily on our solid reputation for honesty, fairness, and ethical conduct to attract our students, recruit quality instructors, and retain the high level of bank support and respect that we have worked so hard to achieve. Our reputation ultimately rests on the good judgment and personal integrity of everyone – staff, volunteers, students, instructors, and all other individuals and organizations – involved with CFT.

Those associated with CFT in any capacity shall commit themselves to:

  • Maintaining the highest standard of personal conduct, avoiding even the perception of improper conduct
  • Striving for excellence in all aspects of CFT
  • Using only legal and ethical means in all CFT activities, including conducting all financial transactions in a responsible manner
  • Acting with impartiality in all CFT matters
  • Maintaining the confidentiality of privileged information entrusted or known to them by virtue of their association with CFT
  • Refusing to engage in, or tolerate, activities for personal gain at the expense of CFT or the banking industry
  • Communicating in a truthful and accurate manner
  • Limiting paper files and recycling whenever possible to preserve the environment

Academic Integrity

CFT strongly supports the concept of academic integrity and seeks to foster sound moral behavior in its students and faculty. Academic dishonesty can take many forms, including cheating on examinations, plagiarism, helping others to commit dishonest acts, etc., and must never be tolerated.  Students engaging in academic dishonesty are subject to serious consequences.  Instructors who observe or suspect an incident of academic dishonesty shall bring it to the attention of an appropriate office official immediately, for prompt investigation, review of student policies, and action.

Attendance

Student attendance and class participation play an important role in the education process. For this reason, the Center for Financial Training has adopted the following attendance policy. More than three absences in a 15 week course, one absence in a five week course, or any absence in a course of less than five weeks may result in the loss of course credits.

CFT Grading System

The Center for Financial Training uses an official letter grading system for courses eligible for awarding credit. Letter grades are awarded as follows:

A (90-100) Superior

B (80-89) Excellent

C (70-79) Satisfactory

D (60-69) Lowest Passing

F (< 60) Failing

I = Incomplete (“I” is recorded if the student is unable to complete the work in a course upon conclusion for legitimate reasons. If the work is not completed within one month of the conclusion of the course, the “I” automatically becomes an “F”.)

P = Passing (This grade is used for programs of less than two credits, for which the letter grading system is inappropriate. The “P” is excluded from calculation of the grade point average.)

CC = College Credit (This grade is recorded for transfer credit from accredited colleges and universities. Only courses completed with a grade of “C” or better may be considered for transfer credit. The “CC” is excluded from a calculation of the grade point average.)

W = Withdrawal (Used when written notification is received prior to the conclusion of class. An “F” will be recorded by the CFT ACS office if the student has not withdrawn in writing.)

Smoking Policy

There is absolutely no smoking allowed in financial institution buildings, school buildings, halls, classrooms or exits. Those who smoke will have to do so in designated areas outside of the building.

Nondiscriminatory Policy

The Center for Financial Training admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school.  It does not discriminate on the basis of race, color, national and ethnic origin in administration of its educational policies, admissions policies, scholarship programs, and other school administered programs.

Inclement Weather Policy

In the event of inclement weather, students attending classes held at schools or colleges should listen to their local radio station for closings. Students attending classes held at banks, etc. will be notified by their instructor if a class is cancelled due to inclement weather. If you are ever in doubt, please call your instructor or the CFT office at 800-795-5242.

Student Registration Procedures

Before students choose a course of study, a careful assessment of their talents and interests in light of current job responsibilities and long-range goals is in order. Students should review the course descriptions to be certain that their course selection is in fact what they are looking for.  Students should also make sure that any prerequisites have been satisfied before enrolling in the course.  Since all courses offered are of college level, students should expect homework assignments and should be prepared to take on this additional work load.  Students are encouraged to check with their Chapter Representative, Supervisor, Human Resource Officer or CFT staff for guidance in their course selection.

Students must complete a registration form for the course(s) they select. All registration forms must be signed by the student and when applicable, signed by the student’s supervisor or designated other. Your financial institution may also have additional forms for you to complete along with your CFT registration form.

Registration Deadlines

Classroom Courses

The registration deadline is 10 business days prior to the start of class. Any registrations received after the registration deadline are subject to availability. The Center for Financial Training reserves the right to cancel courses in which enrollments are below an acceptable standard. Courses will be filled on a first-come, first-served basis, so students should return their registration forms as early as possible to avoid disappointment. Important Reminder: Unless you hear otherwise from the CFT office, please consider yourself registered and attend the first night of class.

Online Courses

CFT instructor facilitated on-line courses feature continuous start dates and the registration deadline is 5 business days prior to the start of class.  Any registrations received after the registration deadline are subject to availability.

Guided Self-Study Courses

Students can register and begin a Guided Self-Study Course at any time throughout the year.

Course Prerequisite Requirements

Before you can enroll in certain credit courses, the CFT office will need verification that you have met any prerequisite requirements. CFT staff will review your CFT transcript history on file before accepting a registration into any course with a prerequisite requirement.  If your record does not demonstrate that you have met the requirement, you will be contacted to discuss your options. You must then demonstrate that you have satisfactorily completed the prerequisite course with an official college transcript showing that the course requirements have been met.  An exception can be made for this requirement if you, through a letter from your supervisor or human resource representative, can demonstrate that work experience has enabled you to achieve these skills.  Click Here to view CFT course prerequisites.

Course Withdrawal and Refund and Policies

The Center for Financial Training requires all students who enroll in CFT courses to sign a registration form which states that they have read and understand the CFT withdrawal policy. Students who must withdraw from a CFT course should submit a completed Course Withdrawal Form to the CFT office. Employers may seek reimbursement from students who incur withdrawal and/or tuition charges. Withdrawal fees and refund policies are as follows:

Classroom Course Withdrawal and Refund Policy

There will be no charge if a completed Course Withdrawal Form is received at the CFT office prior to the registration deadline. This form may be faxed to the CFT office at 860-823-1410.  A $25.00 Withdrawal Fee applies if a student withdraws after the registration deadline but prior to the first night of class. A Course Withdrawal Form and the withdrawal fee must be received at the CFT office before the first night of class. This fee applies to each course withdrawal.

There are not refunds of tuition if a student withdraws after the first night of class. A Course Withdrawal Form must be sent to the CFT office in order for the student to receive a grade of “W” rather than an “F”.

Instructor Facilitated OnLine Course Withdrawal and Refund Policy

A student who must withdraw from a CFT instructor-led on-line course must submit a completed Course Withdrawal Form. Students who cancel their registration 7 days or more before the start date of class are not subject to a cancellation fee or tuition charges. Students who withdraw between 6 days before the class begins and 13 days from the start date will be responsible for a withdrawal fee of $100 plus book cost (if applicable) unless the book is returned in new condition within 7 days. There will be no tuition refund should a student withdraw 13 days after the start date.

Guided Self-Study Program Withdrawal and Refund Policy

A student wishing to withdraw from a Guided Self-Study Program must submit a Course Withdrawal Form within seven days of the course start date in order to receive a refund, less a $100.00 per course withdrawal fee. The student is also responsible for the book cost unless the book is returned in new condition. There will be no refunds given after the seven day period. All students who withdraw after the initial seven day period will be responsible for the full tuition amount, and must submit a completed Course Withdrawal Form in order to receive a course grade of “W” rather than an “F”.

Seminar Program Withdrawal and Refund Policy

A student can withdraw from a seminar program seven (7) days prior to the seminar and receive a full refund.  If the student withdraws within seven (7) days of the seminar, they will receive a credit toward a future seminar.

Webinar Program Withdrawal and Refund Policy

A student can withdraw from a webinar program seven (7) days prior to the webinar and receive a full refund. If the student withdraws within seven (7) days of the webinar, they will receive a credit toward a future webinar.

Specialty School Withdrawal and Refund Policy

Cancel at least 30 Days Prior to the Start Date – Receive a Full Refund.

Cancel 15-29 Days Prior to the Start Date – Receive Full Tuition Credit Towards the next offering of the School.

Cancel less than 15 Days Prior to the Start Date – Receive 75% Tuition Credit Towards the next offering of the School.