Handling Difficult Conversations in the Workplace

Handling Difficult Conversations in the Workplace icon

Continuing Education Credits: CEUs: .3 (Contact Hours: 3 hours)

Estimated time to complete:  3 hours

Self Paced Online Course Description:

If you’re a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.

What You Will Learn:

  • Describe a six-step model for handling difficult conversations with employees
  • Address 10 common difficult discussions
  • Apply practical tips for handling conversations about difficult behaviors
  • Outline best practices for handling difficult conversations
  • Apply best practices to workplace scenarios involving difficult conversations

Key Features:

  1. Mobile-friendly
  2. Audio-enabled
  3. Badge and credit-awarding
  4. Real-world case studies
  5. Fully accessible
  6. Games & Flashcards
  7. Expert-supported
  8. Video content

Price:  $79.00

For a course preview and to register, click here!

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