Time: 2:30pm-4:30pm Eastern Time
Your financial institution’s most precious asset is its frontline. This webinar program will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is the purpose? In today’s environment is important to get every branch on the same page and set expectations on handling cash, checks, security and all the issues that teller’s face. Join us for an overview on writing teller training and procedures. They go hand in hand with success at the frontline.
You will receive a template of over 400+ Pages that you can use to begin your training and written procedures.
Covered Topics
- Which procedures and training should you concentrate on first
- Breaking down the content to build your own manual or online learning program
- Painting the future for the teller so that he or she will stay
- Using experienced tellers to help mentor new ones
- Checks, security, financial institution procedures, dress code, professional skills and more
Who Should Attend?
Training, human resources, head tellers, supervisors, branch administration and tellers who will be involved in writing and setting company procedures.
Continuing Education Credits (CEC)
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
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Instructor
Deborah Crawford
Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit R... read more.
