Working in a Multi-Generational Workforce
Research has shown that generational differences are causing challenges for employees within the workforce and when dealing with clients. Each generation brings their own value to the workplace; however, working together can pose some unique challenges. Learning Dynamics’ “Working in a Multi-Generational Workforce®” program provides strategies and techniques to bridge the gap between the generations to improve relationships and productivity both internally and with clients.
This interactive program provides a thorough background of each generation including: traits, influences, communication styles, and work styles. Participants learn how to communicate more effectively with each generation to increase productivity and improve client relationships. Common “generation clashes” are highlighted along with techniques to reduce misunderstanding and frustration and increase trust and compatibility. This program provides practical tools that can be put to use immediately.
- Major influencers, needs and expectations of each generation
- Benefits and challenges posed by a multi-generational workforce
- Communicating and handling conflict with each generation
- Customizing your approach for each generation
Varies based on client need.
All Levels of Employees
Workbook, Customized Case Studies, Videos, Interactive Discussion and “Jeopardy” game to reinforce concepts presented