Winning Practices for Administrative Excellence


In today’s hectic work environment, the value of Administrative Assistants cannot be overstated.  With increasing responsibilities, these individuals are often the unsung heroes within their departments.  Shifting tasks, dealing with different internal customer needs, and completing work on time all require the ability to stay organized and not become overwhelmed. Providing Administrative Assistants with professional development enhances their skillsets and demonstrates an organization’s commitment to them.     

In this interactive session, topics are customized to meet the needs of each organization’s Administrative Assistants.  Below are some of the topics typically covered.  Following the classroom session, participants receive quarterly skill sharpeners for one year, reinforcing concepts and skills covered in the training.

Learning Topics

  • Benefits and Pitfalls of Multi-Tasking
  • Planning and Prioritizing
  • Interpersonal Communications Skills
  • Managing Your E-mail and not Letting it Manage You
  • Business Writing Refresher
  • Overcoming Procrastination
  • Internal Customer Service
  • Methods for Coping with Administrative Assistant Stress 
  • Managing Up Techniques


Varies Based on Client Need


Administrative Assistants


Group Discussions, Exercises,  Lecturettes, Self-Assessment, Case Studies, Video Vignettes, and Workbook

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To receive more info and a no obligation training or consulting proposal, please submit a Request Form by clicking on Request below. Thank you!

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