Understanding Recent Changes to the CFPB's Debt Collection Rule Webinar

Finally, the CFPB has released a major update to Regulation F which implements the Fair Debt Collection Practices Act. The two final rules impact both debt collectors and financial institutions. While financial institutions typically do not collect third-party debt, it is critical that they understand the spirit and intent of the recently issued rules to avoid potential consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP).

This webinar will review the 1,000+ pages of both the November 2020 and December 2020 Rules which includes numerous new requirements, such as new call attempt restrictions of not more than seven times within seven days. The Rules clarifies communication efforts through email, text messaging, and social media and provides very specific details of a limited-content message. The Rules are designed to protect the consumer and outlines prohibitions on communicating or attempting to communicate with the consumer at an unusual or inconvenient time or place, which is definitely information that your financial information needs to incorporate into its policies and procedures.

This webinar will help you prepare for the November 30, 2021 mandatory compliance date and a must for preventing conduct that violates the prohibition on harassing, oppressive, or abusive actions during the debt collection process!

Program Highlights

  • Explain how the November 2020 and December 2020 Final Rules work together
  • Critical terminology and definitions that help you understand the FDCPA
  • Review the new multi-channel rules regarding emails, text messages and voicemails
  • How to calculate the new call restrictions of not more than seven times within seven days
  • Recognizing inconvenient time and place prohibitions
  • How to handle written disputes submitted by the consumer
  • Required and optional components of the Model Validation Notice
  • Properly calculate the timing requirements of the validation notice
  • Identifying the triggering events regarding the three-year record-retention period
  • Avoiding prohibited collection practices ‘harassment, unfair practices and false and other prohibited statements

Who Should Attend?

Any person actively involved in debt collection activities owed to a financial institution and those responsible for oversight or reviewing adherence to the FDCPA should attend this webinar.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

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Related Topics

Instructor

Molly Stull
Molly Stull

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in ope... read more.

Course Title Credits Start Date Start Time Delivery Type Delivery Option Instructor / Location Price
Understanding Recent Changes to the CFPB's Debt Collection Rule 0.25 Any Any Webinar Six Month On-Demand Recording Molly Stull $295.00 Register Now
Understanding Recent Changes to the CFPB's Debt Collection Rule 0.25 Any Any Webinar CD-ROM Video Recording Molly Stull $345.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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