UDAAP Training for the Board Webinar
What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations “require” annual or periodic training? This session covers one of the “hottest” compliance topics; UDAAP (Unfair, Deceptive or Abusive Acts or Practices) violations that have been the source for costly enforcement actions (see complete description below).
Click Here for Webinar Description and Audience
What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations “require” annual or periodic training? This session covers one of the “hottest” compliance topics; UDAAP (Unfair, Deceptive or Abusive Acts or Practices) violations that have been the source for costly enforcement actions. Examiners have incorporated UDAAP into deposit exam procedures for overdraft and deposit account reward programs and vendor management issues for products ranging from credit cards “add-on” services to complaints on social media.
BONUS – You can use the materials that will be provided to satisfy periodic training for your Board Members.
What You Will Learn:
•The definition of UDAP and UDAAP , including examples of the standards for “unfair”, “deceptive” and “abusive” acts or practices
•Learn five KEY points for UDAAP compliance to help avoid fines
•What should the board know about the CFPB complaint “process”? What do your “frontline” employees need to know about UDAAP and handling complaints?
•Board oversight for managing Third Party Risks and UDAAP
•Helpful UDAAP compliance resources and regulatory guidance, including FDIC Abusive Practices – Third Party Procedures; there are NEW exam procedures for “Evaluating Consumer Harm”
•BONUS – Attendees will receive a template for a Complaint Policy, Procedures and tracking form in WORD that can be modified for your financial institution.
Who Should Attend?
This webinar will benefit Board members, Compliance Officers, Risk Managers, Senior Management, Branch Managers, Call Center Managers, Loan & Deposit Operation Managers, Marketing staff, and Product Development specialists.
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
INCLUDES SEVEN DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time.
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.