Teller Operations Course

Course Description and Audience:

After successfully completing this Teller Operations training course, you will be able to:  describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.

Topics include:

  • The Teller’s Role
  • Customer Service
  • Financial Products and Services
  • Checks
  • Endorsements
  • Account Ownership
  • Coins and Paper Currency
  • Balancing Daily Transactions
  • Emergency Situations

Diplomas and Certificates Applicable to the Teller Operations course:

eBook access included in tuition

Related Topics


Marta Carey
Marta Carey

Marta started her banking career in 1990 as a teller and worked her way up to Employment Officer, in charge of bank-wide training and hiring. In 1994 Marta began volunteering for her local Center for... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Teller Operations2 Any AnySelf-StudySelf-Study Faculty$695.00 Register Now
Teller Operations2 05/22/2023 AnyOnlineOnline Faculty$695.00 Register Now
Teller Operations2 07/24/2023 AnyOnlineOnline Faculty$695.00 Register Now
Teller Operations2 10/23/2023 AnyOnlineOnline Faculty$695.00 Register Now
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