Managing the face of the bank is an important role. This session will walk through best practices for those leading and managing tellers and the front-line.
If you want to take a deeper dive into helping your customer-facing employees succeed, this webinar is directed to helping you do just that! Managing the face of the bank employees should not be taken lightly. This session will focus on the the top 6 best practices for a perfect customer experience and ways to help grow the relationship through active listening and providing solutions as train our tellers and front-line staff to be experts.
What You Will Learn
- Six key behaviors to perfect
- How to coach for best performance
- Mastery process
- Reactive selling techniques
- Objections you may encounter and how to address
- If/then clue opportunities
- Product knowledge
- Pre-plan
- Follow-up and follow-through
Who Should Attend?
Those who manage tellers and front-line staff: Front-line manager, sales manager, branch manager, teller supervisor, trainers, development staff.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.