Six Best Practices for Perfect Teller Service Webinar

Managing the face of the bank is an important role. This session will walk through best practices for those leading and managing tellers and the front-line.

If you want to take a deeper dive into helping your customer-facing employees succeed, this webinar is directed to helping you do just that! Managing the face of the bank employees should not be taken lightly. This session will focus on the the top 6 best practices for a perfect customer experience and ways to help grow the relationship through active listening and providing solutions as train our tellers and front-line staff to be experts.

What You Will Learn

  • Six key behaviors to perfect
  • How to coach for best performance
  • Mastery process
  • Reactive selling techniques
  • Objections you may encounter and how to address
  • If/then clue opportunities
  • Product knowledge
  • Pre-plan
  • Follow-up and follow-through

Who Should Attend?

Those who manage tellers and front-line staff: Front-line manager, sales manager, branch manager, teller supervisor, trainers, development staff.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

View Delivery Options

Related Topics

Instructor

Melissa Marvin
Melissa Marvin

Melissa Marvin is Chief Service Officer at Bank of Bennington. She has served the financial services industry for over 35 years, primarily in leading and managing sales tied to bottom line results. Wh... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Six Best Practices for Perfect Teller Service0.25 Any AnyWebinarSix Month On-Demand Recording Melissa Marvin$295.00 Register Now
Six Best Practices for Perfect Teller Service0.25 Any AnyWebinarCD-ROM Video Recording Melissa Marvin$345.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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