Scripting the New Account Interview for Compliance Webinar
Regulators are now asking for the “script” used when opening deposit accounts. Many institutions have been caught off guard with this request. A new account interview script for compliance and fairness makes absolute sense in this highly regulated environment (see complete description below).
Webinar Description and Audience
Regulators are now asking for the “script” used when opening deposit accounts. Many institutions have been caught off guard with this request. A new account interview script for compliance and fairness makes absolute sense in this highly regulated environment. During this program we will develop scripts with different options for both personal and business accounts. You will receive both a personal account and business account script which will promote accuracy and fairness in accomplishing our tasks for compliance at the frontline.
What You Will Learn:
•Tasks involved in the personal account interview
•Risk rating customers
•Handling Overdraft Privilege, Holds, Disclosures and other issues
•Tasks involved in the business account interview
•Regulation GG, Marijuana related businesses, privately held ATMs, Money Service Businesses
•Protecting from Unfair and Deceptive Practices through clear and helpful techniques for product development
Who Should Attend?
Branch Operations, Marketing, Sales, Compliance, Branch Managers, New Account Representatives, Personal Bankers.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Webinar Viewing Options
INCLUDES SEVEN DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time.
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.