Sales Skills Workshop
This is a basic, interactive sales skills workshop to build skills for effective customer sales and services performance in the branch office. Most of the participants will have already had sales training and this module will serve as a refresher and allow participants to improve their skills. See related Sales Management seminar.
At the conclusion of this session, you will be able to:
- Understand and have practiced specific customer satisfaction skills: needs identification, responding and problem-solving.
- Develop a comfort level with questioning and listening techniques for successful sales and service performance.
- Be able to recognize and respond appropriately to customer cues.
- Apply your skills on-the-job immediately and model them for your staff.
WHO SHOULD ATTEND: Newly selected branch managers, assistant managers, management trainees, teller supervisors and experienced managers seeking formal training.
YOUR SEMINAR LEADER: Richard T. Pryor, President of RTPryor Associates, has 35+ years experience in financial services. His expertise is in the areas of Sales, Sales Management, Supervisory and Management Skills, as well as Communications, Coaching and Presentation Skills. A dynamic presenter, Mr. Pryor has trained thousands of employees throughout the United States.