Robbery Prevention: A Peril the Digital World Hasn’t Eliminated Webinar
While internet crimes and fraud schemes dominate the headlines, there is no greater threat to customers’ and employees’ sense of security than a robbery. And there is no better way to deal with the threat than by incorporating enhancements to customer service techniques that actually reduce the risk of a robbery (see complete description below).
Click Here for Webinar Description and Audience
While internet crimes and fraud schemes dominate the headlines, there is no greater threat to customers’ and employees’ sense of security than a robbery. And there is no better way to deal with the threat than by incorporating enhancements to customer service techniques that actually reduce the risk of a robbery.
Focusing on customer service as the true heart of robbery prevention, attendees will be introduced to ideas they most likely have never considered, that will arm them with the knowledge they need to prevent, rather than react to the peril of bank robbery, before, during and after a robbery. The FBI’s new Bandit Shield program will also be discussed with insightful analysis on implementing it at your financial institution.
The spotlight is on practical procedures that emphasize the principle that “high-quality customer service is also effective robbery deterrence.”
Join us for this year’s innovative program to learn proactive steps you can take to address the peril of robbery in ways you have never thought of.
•Bandit Shield – Analysis and Implementation Guidance
•Learn how to implement a “Deterrence Halo” to robberies with enhanced customer service techniques
•Understand the importance of “Safe Sites” and the unique role they play in contingency planning
•Recognize the when to use a “Walk Away” Strategy
•Utilize and implement effective opening and closing procedures
•Uncover methods in handling suspicious situations and extortion robbery scenarios with “Exit” strategies
•Organize your uniform robbery response procedures
•Develop skills that enable you to better serve your accountholders while using intuition to prevent robberies
Who Should Attend?
This informative session is for front line staff and personnel with responsibility for robbery awareness.
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. Participants can type and send their questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate in the same room.
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.