Reg E

Consumers appreciate the convenience of conducting transactions electronically. This increased ease of access also exposes them and us as their financial institution to elevated exposure to account compromise and card fraud. Regulation E is where we turn to for the rules and regulations governing the error resolution or “dispute” process.

Among its provisions, Regulation E limits consumer liability for unauthorized transfers, and promulgates procedures for the resolution of errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions.

In this session we will review the specific error resolution requirements of Reg E, discuss procedural best practices and provide tips on documenting your investigation. We will dive into the CFPB’s FAQs as well as recent examination findings to identify the errors most commonly made by financial institutions during the error resolution process. In addition, we will detail how to review your error resolution process, including how your audit procedures can help mitigate risk for both the accountholder and your institution.

Covered Topics
  • Review of consumer liability under Regulation E
  • Clarification of what errors trigger the EFT error resolution process
  • Explanation of error resolution timing requirements
  • Discussion of process to follow when you’ve wrapped up your investigation
  • Description of recordkeeping requirements
  • Overview of error resolution audit procedures

Who Should Attend

This informative session will benefit operations personnel, compliance officers, risk officers, internal audit and personnel responsible for debit card/ACH transactions.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

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Related Topics

Instructor

Dawn Kincaid
Dawn Kincaid

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years’ experience in client service, operations, information technology, administrative and board relation... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Reg E Webinar.25 Any AnyWebinarOn-Demand Dawn Kincaid$279.00 Register Now
Delivery Options

Webinars for Banks and Credit Unions

Live Webinar:

INCLUDES 30 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a phone for the audio. You can type and send your questions to the instructor.  And don’t worry if you miss the webinar, you can still view it for up to thirty days after it takes place!

Live Plus Twelve Months OnDemand Playback:

With this option, you will receive the live version, then you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The link will be available to you (and anyone else in the company) for up to twelve months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

Live, Twelve Months OnDemand Playback PLUS Digital Download:

By adding the Digital Download to your order, you will be adding access to make the webinar part of your training library.  You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides as well.  Access to the Digital Download is for the life of your library.

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