Reg E – How Expensive Is a Compliance Mistake? Webinar
E-Commerce sales are expected to reach nearly $80 billion this holiday season, accounting for 9% of total U.S. retail sales. Will this increase the potential for cyber attacks and compromised debit cards? Will your financial institution experience more debit card fraud investigation in 2016? – see complete description below.
Click Here for Webinar Description and Audience
E-Commerce sales are expected to reach nearly $80 billion this holiday season, accounting for 9% of total U.S. retail sales. Will this increase the potential for cyber attacks and compromised debit cards? Will your financial institution experience more debit card fraud investigation in 2016?
We’ll focus on simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy regulators and can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying claims you’re required to reimburse for unauthorized transactions.
Learn steps required to handle disputes and inquiries, and time frames for resolving a claim for an unauthorized transaction. The only way you can be sure your front line staff complies with this high-profile consumer protection regulation is to provide effective training and sound procedures.
•The basic disclosure requirements of Reg E and the definitions that guide the error resolution process.
•What questions should you ask a customer about a disputed transaction?
•What are five “best practices” for handling a Reg E dispute?
•What should be included in an investigation report?
•How do you determine if a customer is liable for an unauthorized transaction? Learn practical suggestions for conducting an investigation.
•Resources to educate customers about fraud prevention.
Who Should Attend?
Customer Service Reps, New Account Reps, Teller Supervisors, Deposit Operations Staff, Security and Compliance Officers. NOTE: We will NOT address Visa or MasterCard zero liability rules.
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.