Reg E: Error Resolution: Top Mistakes to Avoid
Increased debit card usage has led to increased exposure to unauthorized activity. In this session, we will address what actually constitutes an error under the Regulation, what you need to do to comply with investigation requirements, and how to avoid mistakes during the error resolution process.
Consumers appreciate the convenience of conducting transactions electronically. This increased ease of access also exposes them, and you as their financial institution, to elevated exposure to account compromise and card fraud. Additional fraud has led to increased error resolution claims. And examiners are citing Reg E errors in their top 5 regulatory issues cited in recent compliance exams.
In this session, we will detail how to avoid the top five Reg E violations cited by examiners. We will review the specific error resolution requirements of Reg E, discuss procedural best practices, and provide tips on documenting your investigation. Among its provisions, Regulation E limits consumer liability for unauthorized transfers and promulgates procedures for the resolution of errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions. We will detail how to review your error resolution process, including how your audit procedures can help mitigate risk for both the accountholder and your institution.
What You’ll Learn
- Review of consumer liability under Regulation E
- Clarification of what errors trigger the EFT error resolution process
- Explanation of error resolution timing requirements
- Discussion of the process to follow when you’ve wrapped up your investigation
- Description of recordkeeping requirements
- Overview of error resolution audit procedures
Who Should Attend
This informative session will benefit operations personnel, compliance officers, risk officers, internal audit and personnel responsible for debit card/ACH transactions.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Instructor
Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years’ experience in client service, operations, information technology, administrative and board relation... read more.
Instructor
David’s banking career began as a field examiner for the FDIC in 1990. He later became a Compliance Officer and Loan Officer for a small bank. In 1993, he established Banker’s Compliance Consultin... read more.
