Mortgage Servicing Compliance Requirements and Updates Webinar

Servicing mortgage loans is a difficult and complex process, with many laws and regulations with which to comply. And particularly after the pandemic, regulators are looking very carefully at both how servicers are servicing loans, as well as which borrowers receive what type of treatment.

There are very detailed requirements in RESPA as to how to service mortgage loans, and when a borrower has defaulted, the requirements become even more complex. In addition, fair lending and UDAP/UDAAP risk is substantial. In this webinar, we’ll review the requirements involved, as well as how to address defaulted borrowers and maintain an effective program to deal with the many issues.

Covered Topics

  • RESPA’s detailed servicing requirements, including the 2021 amendments and FAQs
  • Loss mitigation principles – regulators’ primary concern
  • Reg. Z requirements, including periodic statements, payoff statements, and escrows
  • Flood insurance escrow requirements
  • Error resolution and information request requirements
  • Force-placed insurance
  • Default management rules, including early intervention requirements, access to personnel, continuity of contact, and the loss mitigation application process
  • Foreclosure provisions
  • Debt collection, including the FDCPA and Reg. F
  • Fair lending and UDAP/UDAAP issues

Who Should Attend?

Anyone involved in the servicing and loss mitigation efforts within mortgage lending, including loss mit counselors, processors, and customer service representatives, as well as risk managers, compliance professionals, auditors, and legal staff.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

View Delivery Options


Carl Pry
Carl Pry

Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, ... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Mortgage Servicing Compliance Requirements and Updates Webinar.25 Any AnyWebinarOn-Demand Carl Pry$279.00 Register Now
Delivery Options

Webinars for Banks and Credit Unions

Live Webinar:

INCLUDES 30 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a phone for the audio. You can type and send your questions to the instructor.  And don’t worry if you miss the webinar, you can still view it for up to thirty days after it takes place!

Live Plus Twelve Months OnDemand Playback:

With this option, you will receive the live version, then you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The link will be available to you (and anyone else in the company) for up to twelve months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

Live, Twelve Months OnDemand Playback PLUS Digital Download:

By adding the Digital Download to your order, you will be adding access to make the webinar part of your training library.  You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides as well.  Access to the Digital Download is for the life of your library.

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