Call Centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.
To create an exceptional customer experience for depositors, calls centers must have effective people, effective internal processes, and effective information technology. In this webinar, call center managers will learn how to make these key factors work together and build a motivating work environment to deliver on the promise of world-class service.
What You’ll Learn
Who Should Attend?
Call Center Managers, Trainers, Supervisors will all benefit from this webinar.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
View Delivery OptionsInstructor
Janice Branch
Janice Branch has been a senior training consultant for InterAction Training for over twenty-five years. She is a very seasoned presenter that has all the right stuff to wow her participants about the... read more.
