Leading The Way At Your Branch Webinar
If you are responsible for managing tasks and people at your branch, you must master the art of juggling. Staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee who didn’t come in…the list goes on and on. – see complete description below.
Webinar Description and Audience
If you are responsible for managing tasks and people at your branch, you must master the art of juggling. Staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee who didn’t come in…the list goes on and on.
How successful do you want your branch to be? How do you know how successful it is now? What are your criteria for success? Honey Shelton will get you fired up about what needs to happen to make things hum at your branch.
HOW YOU WILL BENEFIT: Discover how to keep all the balls in the air and your attitude positive. Inspire your staff to get on board and acknowledge the need to make the customer experience positive and memorable. Learn creative solutions and best practices to help you lead the way at your branch. Ramp up your leadership skills. Address critical supervisory issues necessary to becoming an excellent leader.
We’ll focus on techniques and strategies you need to handle your responsibilities successfully and be the manager everyone wants to work with. Retail banking continues to revamp and discuss what the branch should look like, how many people it will take to staff a branch, etc. What hasn’t changed is the need for the customer experience to be exceptional.
- What Do You Want to Have Happen at Your Branch?
- Explore the Fundamentals of Coaching
- Motivate, Train, Lead and Show Them the Way – It’s Your Job
- Convey Customer Service is Job One, Positive Coaching When It Falls Short
- Learn the Key Components to Conducting Difficult Conversations
- Address and Manage Under Performance
- Resolve Conflict Effectively and Efficiently
- Get Organized – Delegate Effectively
- Address Complaining, Whining and Gossip
- Encourage Your Staff to be Self-Managed
Who Should Attend?
All those with supervisory responsibilities at your branch: Branch Manager, Assistant Branch Manager, Head Tellers and Trainer
Continuing Education Credits (CEC)
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.