Improving Sales On The Frontline Webinar
Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization starts racking up points, for or against, tightening up the relationship and setting the stage for cross selling (see complete description below).
Click Here for Webinar Description and Audience
Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization starts racking up points, for or against, tightening up the relationship and setting the stage for cross selling.
Aimed at the frontline staff including tellers, customer service representatives, call center personnel, account managers and branch managers, this program teaches participants how to excel at cross-selling and referrals. Honey Shelton will teach you how to implement skills, strategies and standards that will raise the bar when it comes to cross-selling outcomes.
Be reminded of the importance exceptional service plays in obtaining referrals and increasing sales outcomes. In order for your institution to have a service advantage in your market your staff must be aware, alert and well-trained about how to get the community talking about the friendly experts at your organization. Make service advantage your key to excelling at cross-selling.
What We Will Cover:
•Knowing your products and knowing your customers
•Packing a sales tool box
•The Four P’s of Prospecting: Plan, Pitch, Probe and Present
•Two best ways to grow; referrals and cross-selling
•Spotting sales opportunities, asking great questions
•Know your lines
•Join the hunt for new business; bundle, see and find!
•Timing can be everything
•Take care of business
•Inside and outside sales
•Relating the sale to the buyer
•Dealing with a “no” and rejection
•Creative follow-up options
Who Should Attend?
All frontline personnel, trainers, teller supervisors, and branch managers will benefit from this information packed webinar.
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
INCLUDES SEVEN DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. Participants can type and send their questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate in the same room.
SIX MONTH ONDEMAND VIDEO RECORDING:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
CD-ROM VIDEO RECORDING:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.