Growing Your CDD Questionnaire for Onboarding Consumer Accounts Webinar
The old song “getting to know you…getting to know all about you” is a familiar tune in the new Customer Due Diligence (CDD) environment. It might be phrased better “getting to know all you do”. As we onboard customer accounts when we ask the base line questions for every consumer account, it seems that these questions lead to more questions (see complete description below).
Click Here for Webinar Description and Audience
The old song “getting to know you…getting to know all about you” is a familiar tune in the new Customer Due Diligence (CDD) environment. It might be phrased better “getting to know all you do”. As we onboard customer accounts when we ask the base line questions for every consumer account, it seems that these questions lead to more questions. This program will focus on a fluid questionnaire that branches out as we get answers to certain questions. What more might you want to know if the customer is a nonresident alien, PEP, or Embassy person? What else might you want to know if the person is using high risk products and services? Part I focuses on consumer accounts and your CDD programs.
What You Will Learn:
•CDD Questionairre questions you should ask every consumer when the person opens an account
•What further questions we will ask if the consumer is a high risk consumer – NRA, Doctor, Lawyer, CPA, PEP and more
•Why it is important to establish a “base line” for each consumer
•High risk services and how the activity can change the risk score
•Scripting new accounts and scoring risk in the new account area
•Translating this to online account opening
•And much much more
Who Should Attend?
BSA Officers, Branch Administration, Branch Operations, Compliance, Marketing, Training and all Branch Personnel.
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!
SIX MONTH ONDEMAND VIDEO RECORDING:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
CD-ROM VIDEO RECORDING:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.