Continuing Education Credits: IACET CEUs: 3.4 (Contact Hours: 34 hours)HRCI Credits: 24 (Type: General: 24)SHRM PDCs: 24
Estimated time to complete: 34 hours (access time 730 days)
Self-Paced Online Certificate Description:
Frontline managers sit at the very first level of management across a company’s business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company’s management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand – interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company’s strategy in motion and the key to its success. The Frontline Manager™ certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.
Courses Included in this Certificate:
- Frontline Manager: Introduction to Supervision
- This course, aimed at aspiring supervisors and companies that want to improve their employees’ supervisory skills, is designed to help a worker make the transition from individual contributor to a supervisor who oversees the work of others. Self-paced and highly interactive, the course details the fundamental nature of a supervisor’s role and the basic management principles that apply to it. It also provides a close look at seven skills that are essential to any supervisor’s success: managing time and priorities; communicating; organizing the work and setting goals; managing relationships; resolving conflict; guising the work; and managing performance. Learners will also have a chance to assess their own supervisory skills and get practical tips on dealing with upper management.
- Frontline Manager: Coaching
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- Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.
- In this course you will explore how coaching employees is a vital part of management in any organization. We’ll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.
- Frontline Manager: Progressive Discipline
- Progressive discipline is a process for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. Progressive discipline is considered a best practice because it is corrective rather than punitive and tailored to the seriousness of the issue. This course will provide Frontline Managers with the skills necessary to implement and manage an effective progressive discipline program at their organization.
- Frontline Manager: Time Management
- While the specific duties of a frontline manager will vary depending on the industry in which they work, one skill that all frontline managers need to master is time management. Frontline managers need to be skilled at managing both their time and company time. Specifically, successful frontline managers must learn to optimize how their direct reports spend their time to improve efficiency and productivity.
- In this course, you will learn how to become more effective by employing time management and scheduling techniques. The concepts covered in this course will discuss how to plan, organize, and prioritize your schedule, as well as the schedules of those you manage. You will learn what tasks to delegate and how to address procrastination, and how making time management a priority is the first step to keeping on task and managing a productive schedule.
- Frontline Manager: Work-Life Balance
- Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy, especially for those in managerial positions.
- This introductory course is meant for frontline managers, or aspiring frontline managers, who recognize work-life balance as a skill and want to improve their ability to create this balance. This course looks at methods and techniques to reconcile work and family. You will also consider the question of personal fulfillment and the needs and demands of leadership.
- Frontline Manager: Better Communication
- Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management.
- Frontline Manager: Leadership Styles
- What kind of leader are you? Under what conditions does your natural leadership style work well? In this course, you’ll identify your own leadership style and learn how to build on your strengths to improve areas of weakness. The course lays out four effective leadership styles and two problematic ones as well as when to deploy each kind of leadership. You’ll learn how to build the emotional intelligence that underlies all effective leadership and the best ways to approach conflict.
- Frontline Manager: Teams and Groups
- Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we’ll distinguish between teams and groups, and explore the ways that both are used in modern business. You’ll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team’s creativity.
- Frontline Manager Simulation: Leading a Team at Dragonfly
- This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you’ll experience your first three months as the newly promoted frontline manager for Dragonfly Service’s sales team. You’ll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you’ll manage relationships at all levels, practice open communication, set SMART goals, and more, honing your skills as a frontline manager.
- Frontline Manager: Navigating Your Organizational Culture
- No two organizations are the same. Each one has its own distinctive organizational culture: the rules, both written and unwritten, that govern how employees interact and how they do their jobs. Frontline managers play an important role in maintaining their organization’s culture. It’s up to them to make sure the people they supervise are aware of the values, norms, and customs that define their workplace. This course is designed to help new managers understand and adapt to the culture of their workplace. Topics include the difference between culture and organizational climate; the relationship between communication and culture; the importance of leadership; the role of frontline managers within the culture; and how to recognize and address a toxic workplace culture.
Key Features:
- Mobile-friendly
- Audio-enabled
- Badge and credit-awarding
- Simulation technology
- Fully accessible
- Real-world case studies
- Expert-supported
- Games & Flashcards
- Video content