Five Steps for Understanding & Managing the Complaint Process Webinar

The CFPB (Consumer Financial Protection Bureau) has been inviting consumers to “tell their story” and file complaints since July, 2011. While the CFPB may not be the primary regulator for your financial institution, it’s critical to understand how the CFPB complaint process has changed regulatory expectations, and what your bank should be doing to proactively manage complaints.

Program Highlights

  •     Learn how the CFPB uses complaint information to guide investigations, develop enforcement actions, and require reimbursement to consumers.
  •     Learn the regulatory “expectations” for complaints.
  •     What do recent enforcement actions tell the financial service industry about the importance of complaints?
  •     How is social media used by regulators in the complaint process?
  •     What do the employees in your financial institution need to know about handling complaints?
  •     How should complaints be tracked and evaluated?
  •     What type of training should be completed for handling complaints?

Who Should Attend?

Fair Lending complaints have initiated regulatory scrutiny that resulted in civil money penalties, reputational damage, and downgrades to the CRA rating. This session provides important information for Senior Management, Compliance Officers, Risk Managers, Branch Managers, Call Center Managers, Loan & Deposit Operation Managers, Marketing Staff, and Product Development Specialists

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

View Delivery Options

Instructor

Susan Costonis
Susan Costonis

Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training. Susan has successfully managed compliance programs ... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Five Steps for Understanding & Managing the Compliant Process Webinar.25 12/15/2021 2:30pmWebinarLive Webinar Susan Costonis$265.00 Register Now
Five Steps for Understanding & Managing the Compliant Process Webinar.25 12/15/2021 AnyWebinarLive, On-Demand, CD-ROM Susan Costonis$395.00 Register Now
Five Steps for Understanding & Managing the Compliant Process Webinar.25 12/15/2021 AnyWebinarCD-ROM Video Recording Susan Costonis$345.00 Register Now
Five Steps for Understanding & Managing the Compliant Process Webinar.25 12/15/2021 AnyWebinarLive and On-Demand Susan Costonis$365.00 Register Now
Five Steps for Understanding & Managing the Compliant Process Webinar.25 12/15/2021 AnyWebinarSix Month On-Demand Recording Susan Costonis$295.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

Powered by
0
    0
    Your Cart
    Your cart is emptyCourses and Events