Studies conducted across hundreds of organizations have demonstrated a correlation between emotional intelligence (EI) and effective performance.
In today’s fast-paced and ever-changing work environment, superior intellectual, technical and analytical ability is not enough. In fact, EI has been shown to be twice as important as other drivers of job performance such as IQ and technical skills. The good news is that EI can be learned and improved over time.
In this workshop, participants will strengthen skills that are part of being emotionally intelligent. Activities and exercises allow for practical application of these skills.
- 5 Key Components of EI
- Myths versus Realities of EI
- Self-Awareness Assessment
- Interpersonal Communication Skills
- Reading Others’ Emotions
- 8 Common Blind Spots
- Shifting into Neutral
- The Anger Pyramid
Varies Based on Client Need
Managers and Employees
Group Discussions, Exercises, Lecturettes, and Workbook