Electronic Returned Items: Meeting Error Resolution Requirements & Combating Fraud Webinar

Regulation E has ranked third in the number of cited violations and enforcement actions during the last couple of years, behind Regulation Z and Regulation DD. In this session we will review instances where institutions have failed to comply with Reg E or misapplied the regulation and provide you with best practices and tools to avoid a similar fate.

According to a recent survey, annual ACH and debit card usage increased by 6% and 10% respectively. Consumers appreciate the convenience of conducting transactions electronically. This increased ease of access also exposes them and us as their financial institution to elevated exposure to account compromise and card fraud.

Among its provisions, Regulation E limits consumer liability for unauthorized transfers, and promulgates procedures for the resolution of errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions. In this session we will review the specific error resolution requirements of Reg E, discuss procedural best practices and provide tips on documenting your investigation. In addition, we will detail how to review your error resolution process, including how your audit procedures can help mitigate risk for both the accountholder and your institution.

Program Highlights

  • Review of consumer liability under Regulation E
  • Clarification of what errors trigger the EFT error resolution process
  • Explanation of error resolution timing requirements
  • Discussion of process to follow when you’€™ve wrapped up your investigation
  • Description of recordkeeping requirements
  • Overview of error resolution audit procedures

Who Should Attend?

This informative session will benefit operations personnel, compliance officers, risk officers, internal audit and personnel responsible for debit card/ACH transactions.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

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    Instructor

    Dawn Kincaid
    Dawn Kincaid

    Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years’ experience in client service, operations, information technology, administrative and board relation... read more.

    Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
    Electronic Returned Items: Meeting Error Resolution Requirements0.25 Any AnyWebinarSix Month On-Demand Recording Dawn Kincaid$295.00 Register Now
    Electronic Returned Items: Meeting Error Resolution Requirements0.25 Any AnyWebinarCD-ROM Video Recording Dawn Kincaid$345.00 Register Now
    Delivery Options

    LIVE WEBINAR:
    INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

    SIX MONTH ONDEMAND VIDEO:
    With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

    CD-ROM VIDEO:
    If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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