Effectively Coaching Your Branch Office Staff Webinar
Do you want your staff to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on retail performance management – it’s the key to the branch staff becoming motivated and responsible (see complete description below).
Click Here for Webinar Description and Audience
Do you want your staff to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on retail performance management – it’s the key to the branch staff becoming motivated and responsible. Are you ready to learn how to work with your staff to create a performance plan that enhances what they do well and works on what needs improvement?
Traditionally, the role of the manager was to develop the plan, inform the employee of the goals and objectives and tell them how to meet them. The employee had very little input.
This best practice approach to coaching your branch involves both the employee and the leader. Once the employee is made aware of the expectations and goals, the next step is for the teller to create a performance plan outlining how the goals will be met. The leader’s role in the planning stage is to act as an adviser, a guide, a coach. Once a plan is in place, a coaching schedule is established to address progress or the need for it.
What gets in the way of this process? Maybe you face resistance, lack of cooperation, old grudges and resentments. Or it could be an inexperience or lack of time to dedicate to the process. Tune in and learn how to take success to a new level – start coaching, stop hovering over the branch!
◦Areas of responsibilities
◦Utilizing a scorecard
◦Skill sets and behavior expectations
◦Solve training issues
◦Tracking and measuring performance
◦Raising the bar
•Implementing Coaching Choices
◦Use a proven and effective method to mentor and coach your branch
◦Learn what to say, how to say it
◦Explore what to do when the plan doesn’t work
Who Should Attend?
Anyone who manages a branch office and others you expect to have step into the role of branch manager!
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!
SIX MONTH ONDEMAND VIDEO RECORDING:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
CD-ROM VIDEO RECORDING:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.