WEBINAR
BSA Alert

Developing a Star New Accounts Representative – Personal and Technical Skills Webinar

CFT Credits: 0.25

A new account representative handles all types of customers and legal ownership. To be a “star” takes an enormous amount of both technical and personal skills. This program is a good foundation to develop your star qualities (see complete description below).

Click Here for Webinar Description and Audience

A new account representative handles all types of customers and legal ownership. To be a “star” takes an enormous amount of both technical and personal skills. This program is a good foundation to develop your star qualities.

Covered Topics:

  • Components of a Signature Card
  • Basics of legal ownership
  • Customer Identification Programs and Customer Due Diligence
  • Personal and Professional Skills
  • Insurance
  • Handling difficult situations and customers
  • Know when to turn down an account

Who Should Attend?

New Account Representatives, Branch Personnel, Trainers, Personal Bankers, Branch Managers and Branch Operations

Click Here for Continuing Education Credits (CEC) Info

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

Click Here for Viewing Option Descriptions

LIVE WEBINAR:                                              

INCLUDES 7 DAYS OF ONDEMAND PLAYBACK!  With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time.  And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:

With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:

If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool.  With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

IN-HOUSE:                                                        

Webinars can be scheduled and offered exclusively for your company.  They can even be customized to best fit your needs.  To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.

Register Here!

Choose the viewing option that best suits your needs. Live Webinar times are shown as Eastern Time. You can choose to pay by credit card or invoice when you register. CFT Credit will be awarded to the registrant, unless directed otherwise (additional attendees can also receive credit for an additional fee). CFT Webinars are powered by Total Training Solutions!

Webinar DateStart TimeEnd DateEnd TimeViewing Options - See Descriptions AbovePrice
09/15/16Archived CD-Rom Video Recording$345.00Register
09/15/16Archived Six Month On-Demand Recording$295.00Order
AnyIn-HouseRequest