Debt Collection Review and Update Webinar

CFT Credits: 0.25

This two-hour webinar explains the current FDCPA requirements, recent enforcement actions, and the direction of proposed changes. Participants receive a detailed manual that serves as a handbook long after the program is completed.

Webinar Description and Intended Audience


In 1977, Congress enacted the Fair Debt Collection Practices Act (FDCPA) to eliminate abusive debt collection practices. The FDCPA generally covers the collection activities of debt collectors collecting on others’ debts and debt buyers (collectively “debt collectors”) but not the collection activities of first-party debt collectors (i.e., creditors collecting on debts owed to them).

The federal government for many years has received more consumer complaints about debt collectors than about any other single industry. Since 2011:

•The Consumer Financial Protection Bureau (CFPB) has brought more than 25 debt collection cases against first- and third-party collectors alleging FDCPA violations or unfair, deceptive, and abusive debt collection acts and practices in violation of the Dodd-Frank Act. In these cases, the Bureau has ordered over $100 million in civil penalties, over $300 million in restitution to consumers, and billions of dollars in debt relief to consumers.
•The Federal Trade Commission (FTC) has brought more than 40 debt collection cases alleging FDCPA violations or unfair or deceptive acts and practices in violation of the FTC Act.
•States have brought numerous additional actions against debt collectors for violating state debt collection and consumer protection laws.
The CFPB is developing proposed rules to regulate debt collection practices. The CFPB issued an Advanced Notice of Proposed Rulemaking (ANPR) for debt collection in November of 2013. The ANPR sought information about both first- and third-party collection issues including, among other things:

•The conduct of collectors in interacting with consumers in trying to recover on debts through the collection process;
•The quantity and quality of information in the debt collection system;
•Debt collection litigation;
•Recordkeeping, monitoring, and compliance issues; and
•How to address contemporary debt collection challenges, including questions such as how collectors apply the FDCPA to technology such as cell phones, text messages, and email.

This two-hour webinar explains the current FDCPA requirements, recent enforcement actions, and the direction of proposed changes. Participants receive a detailed manual that serves as a handbook long after the program is completed.

Covered Topics:

Upon completion of this program, participants understand:

•The basic requirements of the Fair Debt Collections Practices Act;
•The connection between the FDCPA and Unfair, Deceptive or Abusive Acts or Practices (UDAAP) provivions as seen in a recent enforcement action against a large depository institution.
•Recent CFPB and Federal Trade Commission cases;
•What the CFPB hopes to accomplish with proposed revisions;
◦Scope of the proposals;
◦Information integrity concerns;
◦Review and transfer of certain information;
◦Validation notice and statement of rights;
◦Communication practices:
◾Contact frequency and leaving messages;
◾Time, place and manner restrictions; and
◾Decedent debt.
Who Should Attend?

The program is designed for loan department management, compliance officers, loan operations personnel, loan officers, loan collectors and others involved in collecting debt.

Webinar Viewing Options

LIVE WEBINAR:                                              

INCLUDES 7 DAYS OF UNLIMITED ONDEMAND PLAYBACK!  With this option, you will participate in the webinar live, via the internet. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time.  And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!


With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it a very effective training tool. The OnDemand Video will be available to you (and anyone else in the company) for six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.


If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool.  With this option, you will receive a download of any applicable handouts and a CD-ROM (featuring the full-color PowerPoint presentation with audio) via regular mail. Mailed 7 to 10 days after the webinar takes place.


Webinars can be scheduled and offered exclusively for your company.  They can even be customized to best fit your needs.  To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

Register Here!

Choose the viewing option that best suits your needs. Live Webinar times are shown as Eastern Time. You can choose to pay by credit card or invoice when you register. CFT Credit will be awarded to the registrant, unless directed otherwise (additional attendees can also receive credit for an additional fee). CFT Webinars are powered by Total Training Solutions!

Webinar DateStart TimeEnd DateEnd TimeViewing Options - See Descriptions AbovePrice
09/27/17Archived Six Month On-Demand Recording$295.00Order
09/27/17Archived CD-ROM Video Recording$345.00Order