Consumer Collections 101 Webinar

Consumer collections used to rather straightforward. When a consumer went delinquent their lender typically picked up the telephone and the parties came up with a plan to bring the account current. However, times have changed and it is more difficult than ever to simply reach out to a delinquent customer to discuss their account. Now consumers are ignoring your phone calls or not giving you consent to contact them on their cellphones, consumer attorneys are parsing your collection letters to see if they are in violation of a myriad of consumer protection laws and individuals are employing the services of out of state debt settlement/consolidation companies.

During this informative 90 minute presentation, there will be a wide ranging discussion of topics faced by all lenders engaging in the world of consumer collections. These topics will range from early default prevention and resolution tips to enhancing collections through the legal process. Other areas to be discussed include specific topics such repossession letter requirements, SCRA protections, TCPA due diligence, FCRA compliance and the impact of of bankruptcy on the collections process.

Covered Topics

  • Default Prevention & Resolution;
  • Cease and Desist Letters;
  • Debt Settlement Companies;
  • Enhancing Collections Through the Legal Process;
  • Repossessions and Repossession Letters;
  • SCRA Protections;
  • TCPA Due Diligence;
  • FCRA Compliance;
  • Bankruptcy and Collections

Who Should Attend?

The program is designed for individuals who are regularly involved in the consumer collection process including Vice Presidents of Lending, lending managers, collection managers and collection representatives/agents. Other individuals such as in house counsel and compliance officers who establish and oversee collection polices will benefit from this broad based presentation.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

View Delivery Options

Related Topics

Instructor

Matthew Urban
Matthew Urban

Matthew D. Urban, is a Shareholder who manages the Pittsburgh Local Law Office and oversees credit union work across Pennsylvania. In addition he practices in the area of Consumer Collections, focusin... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Consumer Collections 1010.25 Any AnyWebinarSix Month On-Demand Recording Matthew Urban$295.00 Register Now
Consumer Collections 1010.25 Any AnyWebinarCD-ROM Video Recording Matthew Urban$345.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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