Conflict Resolution Skills for Compliance Officers

How often do you deal with conflict? If you’re like most compliance officers, it’s probably part of your everyday life. And you probably deal with conflict from customers, employees, and even senior leadership. Conflict is a natural part of any organization.

But is conflict good or bad? And how do you deal with conflict? Do you embrace it or do you wish it wouldn’t happen?

Resolving conflict as a compliance officer is an important skill. Whether it’s a customer that is dealing with fraud on their account, an employee who didn’t follow an important procedure, or even that banker that wants to ignore a policy for a special customer; being able to resolve conflict will help you, your employees, and your customers.

In this course, you’ll be able to better understand why conflict occurs and resolve it in a way that is professional and respectful.

Date: April 23, 2024
Time:  11:00am-12:00pm EST
Registration:  Registration is per-participant

Learning Objectives:

By the end of this session, you will be able to:

  • Describe how and why conflict occurs.
  • Identify five ways people handle conflict.
  • Resolve conflict using empathy, active listening, and being clear of your goals.

Audience: The program is designed for compliance officers, security officers, and anyone else who is responsible for compliance in your financial institution.

Instructor

Paul Nunn
Paul Nunn

Paul is the founder of Paul Nunn Training. He got into banking like many of us, as a part time teller. He left teaching in 2003 to start a training department from the ground up. A few of his qualific... read more.

Course Title Credits Start Date Start Time End Date Delivery Type Delivery Option Instructor / Location Price
Conflict Resolution Skills for Compliance Officers .25 04/23/2024 11:00am 04/23/2024 Online Live E-Classroom Training Paul Nunn $299.00 Register Now
Course Title Credits Start Date Start Time End Date Delivery Type Delivery Option Instructor / Location Price
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