Course Description and Audience:
The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication. These skills are key elements in building good relationships with customers and co-workers. After successfully completing this course, you will be able to: define the five elements of the communication process and describe the key characteristics of communication; describe and identify examples of nonverbal communication and the messages they send when used; list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.
Topics to be covered include:
Introduction to Communications
Perception
Verbal and Nonverbal Communication
Listening
Communication Channels
Handling Conflict
Influencing Others
Team Communication
Audience: Anyone wishing to sharpen their communication skills.
Diplomas and Certificates Applicable to the Communication Skills for Business course:
- Advanced Financial Services Diploma
- Introduction to Financial Services Operations Certificate
- Financial Services Operations Diploma
- Real Estate Lending Diploma
- Consumer Lending Diploma
- Commercial Lending Diploma
- Introduction to Human Resources Certificate
- Introduction to Supervision Certificate
- Financial Services Management Diploma
- Project Management Diploma
- Professional Teller Certificate
- Introduction to Financial Services Marketing Certificate
- Introduction to Accounting Certificate
- Introduction to Sales and Service Certificate