Communication Skills for Business Course

Course Description and Audience:

The Communication Skills for Business course explores the perception process that underlies and colors all communication.  It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication.  These skills are key elements in building good relationships with customers and co-workers.  After successfully completing this course, you will be able to:   define the five elements of the communication process and describe the key characteristics of communication;  describe and identify examples of nonverbal communication and the messages they send when used;  list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.

Topics to be covered include:

Introduction to Communications
Perception
Verbal and Nonverbal Communication
Listening
Communication Channels
Handling Conflict
Influencing Others
Team Communication 

Audience:  Anyone wishing to sharpen their communication skills.

Diplomas and Certificates Applicable to the Communication Skills for Business course:

Related Topics

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Communication Skills For Business2 Any AnySelf-StudySelf-Study Faculty$650.00 Register Now
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