Communication Skills for Business Course

Course Description and Audience

The Communication Skills for Business course explores the perception process that underlies and colors all communication.  It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication.  These skills are key elements in building good relationships with customers and co-workers.  After successfully completing this course, you will be able to:   define the five elements of the communication process and describe the key characteristics of communication;  describe and identify examples of nonverbal communication and the messages they send when used;  list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.

Topics to be covered include:

Introduction to Communications
Perception
Verbal and Nonverbal Communication
Listening
Communication Channels
Handling Conflict
Influencing Others
Team Communication 

Audience:  Anyone wishing to sharpen their communication skills.

Diploma and Certificate Applications

Diplomas and Certificates Applicable to the Communication Skills for Business course:

Related Topics

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Communication Skills For Business2 Any AnySelf-StudySelf-Study Faculty$625.00 Register Now
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