Coaching for Sales and Service Excellence
Progressive companies recognize the role that Managers play in coaching for sales and service excellence. Participants learn a model for coaching staff and reinforcing the team approach in reaching sales and service goals. The importance of positive and constructive feedback is especially emphasized. Customized case studies are aligned with the organization’s products and services.
Optional follow-up individual coaching is available for Sales Managers and/or their Reps.
- 7-Step Coaching Model
- Motivate Sales Teams
- Provide Positive and Constructive Feedback
- Reinforce Success Stories
- Understand How to Leverage Peak Performers
- Deal with Sales Resistance
- Strategies for Dealing with Challenging Responses to Coaching
Varies Based on Client Need
Group Discussions, Exercises, Lecturettes, Self-Assessment, Case Studies, and Workbook