Call Center Workshop – New Jersey

CFT Credits: 0.00

PART ONE:  9:00 am – 12:30 pm
What Did You Say?
Increasing Your Active Listening and Communication Skills

  • Becoming Socially Sensitive and Culturally Aware
  • Making the Customer Feel Important (Establishing a Caring, Professional Manner)
  • Conveying Empathy toward the Customer (Imagine Yourself as the Customer)
  • Memory Retention (Tips and Techniques for Effective and Efficient Interaction)
  • Negotiation and Persuasion (Adhering to Policy Politely and Professionally)

PART TWO:  1:00 pm – 5:00pm
You Can Make Lemonade from Lemons!
Branding Your Customer’s Experience Through Cultural Competency

  • Complaint Resolution Process
  • Resolving Customer Complaints
  • Dealing with Irate Customers
  • Putting the Process Into Practice

Register Here!

Times shown are local time. You can choose to pay by credit card or invoice when you register.

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