SEMINAR

Call Center Workshop – New Jersey

CFT Credits: 0.00

PART ONE:  9:00 am – 12:30 pm
What Did You Say?
Increasing Your Active Listening and Communication Skills

  • Becoming Socially Sensitive and Culturally Aware
  • Making the Customer Feel Important (Establishing a Caring, Professional Manner)
  • Conveying Empathy toward the Customer (Imagine Yourself as the Customer)
  • Memory Retention (Tips and Techniques for Effective and Efficient Interaction)
  • Negotiation and Persuasion (Adhering to Policy Politely and Professionally)

PART TWO:  1:00 pm – 5:00pm
You Can Make Lemonade from Lemons!
Branding Your Customer’s Experience Through Cultural Competency

  • Complaint Resolution Process
  • Resolving Customer Complaints
  • Dealing with Irate Customers
  • Putting the Process Into Practice

Register Here!

Times shown are local time. You can choose to pay by credit card or invoice when you register.

Start DateStart TimeEnd DateEnd TimeLocationPrice
AnyIn-HouseRequest