Branch Reopening: Let's Discuss the Plan to Safely Open the Doors! Webinar

Let’€™s discuss the plan for the restoration of serving customers in your lobbies. At the top of the list is the safety protocol for the health and well-being of our employees and customers, but what exactly is the new ‘€œnormal’€ going to include? Have you identified the new practices that must be followed for staff, vendors and your customers? What’€™s the communication plan for announcing the reopening and are you promoting the safety precautions that have been implemented? Not only do we want to ensure that our customers feel confident in our abilities to create a safe and clean environment, but have we addressed our employees’€™ concerns? It’€™s one thing to serve customers through the drive-thru, but what’€™s the safety protocol as we increase the lobby foot traffic?

Reopening the branch is so much more than just unlocking the doors and turning the sign to ‘€œopen’€. COVID-19 has impacted our operations and we must ensure that our policies and procedures have been enhanced to meet new expectations and address concerns. Join us as we discuss the contents of a reopening plan including, safety, communications, cleaning, timing, and employee training to ensure that the plan is appropriate for your customers, employees and community.

Program Highlights

  • Factors to determine in making the reopening decision
  • CDC guidelines for cleaning and disinfecting
  • How to enforce social distancing measures
  • Face covering requirements for employees and customers
  • Open communication to address staff concerns
  • Developing the communication plan for the reopening
  • Determining what is expected of your lobby customer
  • The latest COVID-19 branch related guidelines
  • Sample customer communication templates

Who Should Attend?

This webinar will be beneficial for anyone involved with determining when to reopen branch lobbies including Branch Managers, Facilities Personnel, and Compliance Officers.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

View Delivery Options


Molly Stull
Molly Stull

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in ope... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Branch Reopening: Let's Discuss the Plan to Safely Open the Doors!0.25 Any AnyWebinarSix Month On-Demand Recording Molly Stull$295.00 Register Now
Branch Reopening: Let's Discuss the Plan to Safely Open the Doors!0.25 Any AnyWebinarCD-ROM Video Recording Molly Stull$345.00 Register Now
Delivery Options

INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

Powered by
    Your Cart
    Your cart is emptyCourses and Events