Branch Reopening: Let’s Discuss the Plan to Safely Open the Doors! Webinar
Let’s discuss the plan for the restoration of serving customers in your lobbies. At the top of the list is the safety protocol for the health and well-being of our employees and customers, but what exactly is the new “normal” going to include?
Webinar Description and Intended Audience
Let’s discuss the plan for the restoration of serving customers in your lobbies. At the top of the list is the safety protocol for the health and well-being of our employees and customers, but what exactly is the new “normal” going to include? Have you identified the new practices that must be followed for staff, vendors and your customers? What’s the communication plan for announcing the reopening and are you promoting the safety precautions that have been implemented? Not only do we want to ensure that our customers feel confident in our abilities to create a safe and clean environment, but have we addressed our employees’ concerns? It’s one thing to serve customers through the drive-thru, but what’s the safety protocol as we increase the lobby foot traffic?
Reopening the branch is so much more than just unlocking the doors and turning the sign to “open”. COVID-19 has impacted our operations and we must ensure that our policies and procedures have been enhanced to meet new expectations and address concerns. Join us as we discuss the contents of a reopening plan including, safety, communications, cleaning, timing, and employee training to ensure that the plan is appropriate for your customers, employees and community.
- Factors to determine in making the reopening decision
- CDC guidelines for cleaning and disinfecting
- How to enforce social distancing measures
- Face covering requirements for employees and customers
- Open communication to address staff concerns
- Developing the communication plan for the reopening
- Determining what is expected of your lobby customer
- The latest COVID-19 branch related guidelines
- Sample customer communication templates
Who Should Attend?
This webinar will be beneficial for anyone involved with determining when to reopen branch lobbies including Branch Managers, Facilities Personnel, and Compliance Officers.
Webinar Viewing Options
INCLUDES 7 DAYS OF UNLIMITED ONDEMAND PLAYBACK! With this option, you will participate in the webinar live, via the internet. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it a very effective training tool. The OnDemand Video will be available to you (and anyone else in the company) for six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of any applicable handouts and a CD-ROM (featuring the full-color PowerPoint presentation with audio) via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.