Let’s discuss the plan for the restoration of serving customers in your lobbies. At the top of the list is the safety protocol for the health and well-being of our employees and customers, but what exactly is the new ‘normal’ going to include? Have you identified the new practices that must be followed for staff, vendors and your customers? What’s the communication plan for announcing the reopening and are you promoting the safety precautions that have been implemented? Not only do we want to ensure that our customers feel confident in our abilities to create a safe and clean environment, but have we addressed our employees’ concerns? It’s one thing to serve customers through the drive-thru, but what’s the safety protocol as we increase the lobby foot traffic?
Reopening the branch is so much more than just unlocking the doors and turning the sign to ‘open’. COVID-19 has impacted our operations and we must ensure that our policies and procedures have been enhanced to meet new expectations and address concerns. Join us as we discuss the contents of a reopening plan including, safety, communications, cleaning, timing, and employee training to ensure that the plan is appropriate for your customers, employees and community.
Program Highlights
- Factors to determine in making the reopening decision
- CDC guidelines for cleaning and disinfecting
- How to enforce social distancing measures
- Face covering requirements for employees and customers
- Open communication to address staff concerns
- Developing the communication plan for the reopening
- Determining what is expected of your lobby customer
- The latest COVID-19 branch related guidelines
- Sample customer communication templates
Who Should Attend?
This webinar will be beneficial for anyone involved with determining when to reopen branch lobbies including Branch Managers, Facilities Personnel, and Compliance Officers.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.